The instructions has to be very clear and precise on how to pick up the truck and return it by using your phone. I followed the video on how to do it and from what I experienced it was extremely difficult because certain information was missing on how to log in when you return the truck. I had to call customer service for help and waited for almost 2 hours just to get help and notify someone of my issue. When customer service explained to me how to return the truck it was a different way to log in than what the video told me. Other than this, the truck was clean, running decent it had a hard shift with the transmission, had some big scratches on the side but ran good on gas.Darrick G.
Customer Reviews for Fast Track
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.James K.
We utilized the after hours option to drop off the truck at this location. It was a nice big parking lot to find a spot in & drop the keys in a box. Worked out very nice! Only suggestion would be to add a "U-haul logo" on the key drop box box itself to avoid any confusion. ( It was an Auto repair shop as well.) Thanks again.Douglas D.
El cliente no dejó un comentario.mitchell Z.
El cliente no dejó un comentario.James F.
They were awesomeDena A.
El cliente no dejó un comentario.Talir G.
Overall experience with U HAUL was terrible. I had limited time to move my elderly parents and U HAUL called the day before to cancel my reservation, stating they didn'thave a truck for me. Why make a reservation at all if doing so doesn't RESERVE your equipment? They finally found me a truck but I had to drop off at pickup location which required an extra hour's drive. Again, not what I made a reservation for. The contact free equipment pick up also did not work. Truly terrible customer service. I will never use U HAUL again.Jeff W.
We called and the truck was available on short notice. It was clean. The agent was quick and professional. The truck was fine. My only complaint was how expensive it was. But on short notice I had no time to shop.james J.
El cliente no dejó un comentario.Robert G.
Provide a ramp for easier lifting onto the truckMiroslav D.
Mitch was awesome. He made us feel very welcome and took care of all our needs quickly and politely. He is an asset to Fast Track and U-Haul.Gary B.
The guy in fast track was very helpful and nice . But I didn't like how my online chat operated name Olivia was rude as fuck !natania D.
Great customer service! Thank you.Ahmed O.
El cliente no dejó un comentario.Susan P.
Great transaction- very helpful- would go to this location again if needed. Thank you !!!!!!!!!!CHRIS N.
Very friendlyJoseph S.
El cliente no dejó un comentario.Radu C.
Make sure the gas is completely full. I was told it was full and it was not!!Laura F.
El cliente no dejó un comentario.Sarah F.
Very efficient, conscientious, made sure my rental was as smooth as possible.janice H.
Quick,easy, and ready!!! Great jobSteve C.
El cliente no dejó un comentario.Ryan F.
El cliente no dejó un comentario.DEVON S.
Mitch was very helpful and kind.faith S.
El cliente no dejó un comentario.RENEE J.
We were charged for 24hrs however I rented the truck at 11am and was told to return it at 6pm on the same day. When I returned the vehicle we sat in the shop for 15 mins waiting for an employee to assist us. I only received help when I called the shop and told them I was at the front desk. I will never rent from this location again, and I tell everyone to do the same.JOE B.
They didn't have the truck I wanted! Had to settle for smaller one which took me 4 loads and excessive mileages. They said they would give me discount, never happened! Had to clean 10 inches of snow off truck! Very upset customer!!Heather D.
El cliente no dejó un comentario.David D.
Honestly this location was great. only complaint was there was only qtr tank of gas in it. Also the roof leaked and some of my stuff got wet.Eric J.
Very convenient, very friendly. The truck though is old, needs work, alignment is horrible, brakes aren't the best, the ignition was a pain to get the key out. It shifted horrible. Other than that experience was good.MIKE P.
El cliente no dejó un comentario.PAULETTE T.
El cliente no dejó un comentario.Elaine B.
El cliente no dejó un comentario.Daniel M.
It is an excellent service. Let's keep up with the good work!David K.
El cliente no dejó un comentario.Larry B.
gas tank was not full when I rentedGeorge L.
El cliente no dejó un comentario.thomas S.
Everything went as planned so don't change anything.Stephen L.
Great place, everyone was amicable and helpful.Robin F.
El cliente no dejó un comentario.Christine S.
Just dropped off after hoursAnthony S.
This location does not provide furniture pads, boxes or dollies. Convenient location is why I selected this neighborhood dealer.Stanley W.
The two gentlemen who helped me at the counter were both friendly and informative. I would highly recommend Fast Track U-Haul. They're not rude like the regular U-Haul dealerships are. They want you in their to rent from them where is the other U-Haul dealership that I went to acted like I was bothering them. Fast Track was awesome! What really impressed me was that I needed the truck for another hour and a half and they let me have it without charge. I think they went beyond in customer service for me!barbara W.
I filled up the uHaul not even one mile away but was still charged 8.55 for fuel. I know that's not much but I don't like it. That truck was full when I dropped it off.Rene T.
El cliente no dejó un comentario.Brandie P.
El cliente no dejó un comentario.Jonathan M.
I reserved a truck online. My reservation was cancelled unknown to me. Fortunately they had a truck when I arrived that I was able to rent. The back of the truck was dirty. It looked like it was previously used to haul packages of fire wood.Kolleen F.
El cliente no dejó un comentario.Matthew R.
Have bigger trucksJEFF H.
El cliente no dejó un comentario.Erica V.
El cliente no dejó un comentario.Carlos M.
El cliente no dejó un comentario.Pamela S.
Quick service... whichever's ready as promised...in and out and back again before you know it!!James A.
El cliente no dejó un comentario.Mark S.
El cliente no dejó un comentario.Adrienne W.
El cliente no dejó un comentario.RYAN C.
Booked reservation 10 days ahead of time. Called the day before and was told the 15 ft truck was there. I stressed the point that I needed dolley. The truck was not there do they sent my Son to another U Haul. No truck there. Then sent him to Clinton Yep. Got a truck but no dolley. Called Uhaul AGAIN about the dolley. They said they would reimburse me 10 that I paid for the dolley and $50.00 for the aggravation of not having a U Haul. When I took it back I was charged for mileage. My Son was supposed to Pick up by My house in Warren. Why should I have to pay for mileage back to my house from Clinton Twp because a truck was not ready near my HOUSE. Also he took Van Dyke to Lapeer because the freeway was closed ??? How Do YOU count mileage??? This was no small move. It was from Warren to Lapeer. My 9:A. M. reservation gave me a late start of 21/2 hours. I had family and friends waiting in Lapeer to unpack because I am elderly.....I paid your ridiculous fee for mileage that I feel I should not have to pay My moving experience was a nightmare !!!donna M.
Truck cabin smelled like a barnVanya V.
Salesperson was ridiculous - had no interest in helping. His name is Fadi or Fazi (not sure).Donna H.
El cliente no dejó un comentario.gino P.
El cliente no dejó un comentario.Sena S.
El cliente no dejó un comentario.Michelle S.
Rude customer service. Stay away from Roseville store. Use St Clair Shores location if you must. But I will never use uhaul againsteven C.
Staff was very friendly and helpful.Christina M.
El cliente no dejó un comentario.Marsha C.
El cliente no dejó un comentario.Paul B.
The team was great to work with and it was great to have after hours drop boxTom H.
We returned out truck to the 15 mile location but no one there knew what to do - and we were charged 10 for mileage which would have been avoided if we had been able to drop off in New Center. This location doesn't have a night drop box and we had to return in the AM to turn in our keys. First two guys dais they didn't know what to do.Gregory G.
Employees here were friendly and even called me back when I left some hair clippers on the floor in the front seat.Kevin W.
The location at 13 mile and Ryan road where I was to drop off the trailer refused me. The 13 mile and Ryan store directed me to drop off at another location who refused me, they in turn sent me to a location that was out of businessScott B.
I cannot think of a thing. My experience could not have gone smoother!GREGORY D.
El cliente no dejó un comentario.Kimberly B.
El cliente no dejó un comentario.RICHARD K.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.Danielle R.
El cliente no dejó un comentario.Renee R.
Attendant was uninterested in pretty much anything to do with UHaul. He would not take my returnables, saying, "We're not a UHaul, Uhaul place." Considering how often I have used UHaul over the years, this place gives a bad name to UHaulMarie S.
El cliente no dejó un comentario.Cherry G.
Fast service and no hassle. In and out in minutes.Joel K.
El cliente no dejó un comentario.Gregory M.
El cliente no dejó un comentario.Jim J.
Facility was very accommodating and easy to work with, A+ there. Truck itself was very clean, but was older and a bit in rough shape.Andrew F.
El cliente no dejó un comentario.Lauren H.
A bit more clarity on the drop off procedure.Mark T.
truck had half tank of gaswhen I picked it up ,,but I only went 20 miles in it ..Judy S.
El cliente no dejó un comentario.Thomas H.
El cliente no dejó un comentario.Stanley K.
El cliente no dejó un comentario.April P.
El cliente no dejó un comentario.julie P.
El cliente no dejó un comentario.Mike F.
Improve making sure the accurate mileage rate is processed invthe beginning to avoid upset customers. Very unprofessional, I am very dissatisfied ??YaRonnica H.
Everything was great with the truck and the rental facility. The only problem that we had at all was with the web site. We needed to extend our reservation and couldn't find a way to do it online. Other than that it was a very smooth and easy transaction.Amy O.
Upon picking up U-hall truck, was told that I would not be charged for Sunday. They stated that as they were closed on Sunday, that returning it back some time Monday morning, that that would be sufficient. And then they proceeded to tell me that they could not charge me for a day that they were unable to accept the u-hall return. Then I received angry/yelling phone call from them threatening to charge more at 8:30am Monday. He was telling me that the u-hall should have been back before start of business day Monday (obviously not what they told me when I picked up the truck). Very unprofessional. I urgently needed the u-hall to move my belongings out of my ex-fiance's house. A canceled wedding is devastating enough. I did not deserve such demeaning treatment from a business. The truck was still returned before 10am Monday. The vehicle smelled of smoke and window were so dirty on the inside it was hard to see out of it at night.SUZANNE L.
El cliente no dejó un comentario.JAMES M.
El cliente no dejó un comentario.DEBRA B.
El cliente no dejó un comentario.Cindy H.
Friendly and fast. Perfect experienceNicholas L.
El cliente no dejó un comentario.Melissa J.
Extremely unhappy with the fact that my pick up location was messed up, got a confirmation email that said another location... Got there and had to go somewhere else. Super inconvenient.John B.