Customer Reviews for Fast Stop
(U-Haul Neighborhood Dealer)

125 reviews

612 W Plantation Dr   Clute, TX 77531

(979) 266-7502

Office Hours

  • Mon-Sun: 8 am–9 pm

Services at this Location:

Contact Us

(979) 266-7502

612 W Plantation Dr
Clute, TX 77531

Services at this Location:

Office Hours

  • Mon-Sun: 8 am–9 pm
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Nathan Barrera 
Rating:
4.0

The only thing I didn't like was you have to enter all information on clerks phone I don't know if that is his personal phone.

Jose Rodriguez 
Rating:
5.0

Very easy to deal with. Very friendly owner and workers

Alvaro Villarreal 
Rating:
2.0

Honestly. The man did not realize that the Trailer I was supposed to get was not there. To me that means; he let someone take the other Trailer because he never went to verify which one a previous customer was hooking up to their vehicle. He acted as if he did not know how to hook it up. He did get the trailer number situation fixed on the phone via u-haul conversation before I left but, only after I questioned the text from U-Haul concerning the Plate Number. In addition; after I left there were 10 Blankets in the Trailer. When I got to Boerne, Texas and dropped it off; I let them know they were in the Trailer and they got them out. The Trailer worked Great for me transporting furniture though.

Daniel Anderson 
Rating:
4.0

Had low tire light on. Cab of U-Haul was covered in pet hair which got on our clothing. Truck bed was clean to load furniture

Ryan Guerra 
Rating:
5.0

Was glad that it went so smoothly. Thanks ti uhaul

Gerald White 
Rating:
1.0

The guy at the store was very rude he was on the phone talking. Before I could get out why I was there he had an attitude and than told me I was not at the right location. Not that I couldn’t and didn’t get it done but I am a woman and he did not offer any assistance just told me to go grab a dolly and that was that. There was no respect given at all from that location. Also the price from what it said online was $40 different from what he said I had to pay in store even though I booked it online

beyonce shephard 
Rating:
3.0

The employee inside the store was weird about me asking for the dolly that was supposed to come with my rental, the location is really suspicious and not well maintained. The vehicle had a check engine light on, the inside was not swept. We got the worst looking truck in the lot that didn't really match up to the current pictures of the truck. So in order to not have to stress about being charged for something I didn't do, I had to spend 15 mins taking pictures to prove the condition of the truck when I picked it up. Not to mention when we went to pick the truck up and I was taking pictures of the condition, I stepped in two huge ant beds which are everywhere on the property! I will not be returning to this location the next time I rent a uhaul truck.

Amber Gouveia 
Rating:
5.0

The entire process was perfect. No need to change a thing.

Genevra Strauther 
Rating:
5.0

Customer did not leave a comment.

TERRI DESALVO 
Rating:
3.0

Customer did not leave a comment.

gregg Rupe 
Rating:
5.0

Customer did not leave a comment.

Rachelle Brauer 
Rating:
3.0

Check engine light was on when I received the vehicle.

Chloe Alexander 
Rating:
2.0

In my original reservation I put that I did not want the safe move insurance. The person who confirmed our reservation at the location added it on without my consent.

DONNOVAN HURST 
Rating:
2.0

Only good thing about this location is the fact that it has late hours. The service was horrible!

Syreeta Mack 
Rating:
1.0

Customer did not leave a comment.

Sequoyah Thomas 
Rating:
3.0

Customer did not leave a comment.

DEVIN BLACK 
Rating:
1.0

The guy didn’t know how to hook up the trailer. He told me they are only order takers. They building was old, smelled & glass door to enter had huge cracks in the glass. I was afraid it could break on me. Awful. I will never use this location again. Not up to u~Haul standard.

Sharon Swartz 
Rating:
5.0

Customer did not leave a comment.

Patrick Garner 
Rating:
4.0

Customer did not leave a comment.

Penny Romero 
Rating:
5.0

Customer did not leave a comment.

MARICELA ALVARADO 
Rating:
3.0

Make repairs to vehicles that are damaged as to prevent damage to customer's belongings.

AARON MILLS 
Rating:
5.0

Customer did not leave a comment.

Veronica Triplette 
Rating:
1.0

Customer did not leave a comment.

Michael Mcfarlane 
Rating:
5.0

Customer did not leave a comment.

Linda Holmes 
Rating:
2.0

Customer did not leave a comment.

Shawna Damiani 
Rating:
5.0

Nothing

Mark Jennings 
Rating:
5.0

I was greeted in a friendly manner and continued throughout the process. Thank you

rene ramirez 
Rating:
5.0

Truck was clean and store clerk was experienced

Linda Coaliron 
Rating:
1.0

Employee was very very rude, and completely unfriendly. For sure the wrong person for the job

wayne stone 
Rating:
4.0

The suspension on the truck seemed loose. It was a very bumpy and bouncy ride.

Roger Friedrichs 
Rating:
3.0

Customer did not leave a comment.

Daniel Cruz 
Rating:
2.0

Uhaul was not clean. The keys were still in the lock box from the previous rental, so store had not even inspected or cleaned the rental after the last user. Gas tank was at less than a 1/4 of a tank.

Julia Oswald 
Rating:
5.0

Keep bringing more positive smiles

DEBBIE BOUTTE 
Rating:
5.0

Customer did not leave a comment.

Jeremy Royston 
Rating:
5.0

Customer did not leave a comment.

Jackie Jayroe 
Rating:
4.0

Customer did not leave a comment.

Kyran Fey 
Rating:
1.0

This all and gimmick you going to charge me $47 I just went up the street not even an hour I never do that again that's all the rip off and then I had to back door put some more gas in there after I didn't ever use the gas

Jennifer Davis 
Rating:
2.0

Customer did not leave a comment.

Justin Hoffman 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Taylor 
Rating:
2.0

Asked for furniture pad and it was not provided

David de Silva 
Rating:
1.0

stop doing uhaul, a place like that gives any business a bad name. not to mention the incompetence of the people operating it, literally werent able to do a new order on their own i had to sit in my car and do a reservation first. the condition of the vehicle was bad enough to make me feel bad for the guy i dropped it off at, with the bugs and awful smell of the cab i hope he didnt catch anything. also the gas tank was at half on pickup, so i spent 50$ in gas to avoid a fine for a 120$ rental.

Brittany Seeley 
Rating:
4.0

Customer did not leave a comment.

Keith Scruggs 
Rating:
5.0

Customer did not leave a comment.

Donald Sibley 
Rating:
4.0

Customer did not leave a comment.

Robert Junkermeier 
Rating:
2.0

Customer did not leave a comment.

Michael Sekora 
Rating:
3.0

Customer did not leave a comment.

Jessica Arriaga 
Rating:
1.0

I received a text to drop it off at a different location and I wouldn't send my worst enemy to this location. It was not a nice location and the person at the counter was not friendly. When I asked if he wanted to go look at the truck with me he said no and just said give me the keys.

Kurt Hiatt 
Rating:
5.0

The owner was very helpful in processing our Truck rental. Everything was perfect.

Michelle Herring 
Rating:
2.0

Customer did not leave a comment.

Veronica Rios 
Rating:
4.0

Good company and use it again if I need to thank you very much

Annie Lunford 
Rating:
1.0

The truck roof leaked, there was urine in the cargo area, trash & dirt in the cab. The truck was very hard to shift between drive, reverse and park. I’ve rented Uhaul trucks many times. This is definitely my worst experience and truck.

Vanessa Warrick 
Rating:
3.0

Hadbdifficulty working with mobil app. Photos woyld not upload.

Bridgett Lane 
Rating:
3.0

Customer did not leave a comment.

Zachary Teer 
Rating:
5.0

Customer did not leave a comment.

Kelly Bradberry 
Rating:
1.0

Customer did not leave a comment.

Autumn Waterfield 
Rating:
3.0

AC on truck not working.

Benjamin Thacker 
Rating:
5.0

The truck had no working air conditioning.

James Oliver 
Rating:
5.0

Customer did not leave a comment.

Alan Winkley 
Rating:
5.0

The man there was very helpful and the service was quick.

Michael Anderson 
Rating:
5.0

Everything was smooth easy and great customer service

Crystal Jones 
Rating:
5.0

Customer did not leave a comment.

Maribel Gomez 
Rating:
5.0

Customer did not leave a comment.

Tami Boniaby 
Rating:
3.0

Customer did not leave a comment.

Johnny Davis 
Rating:
1.0

WHY WAS I CHARGED AN ADDITIONAL $32??? Just seeing it on my card. No one mentioned anything. Truck returned in time! Truck returned clean!! Truck returned with same 1/4 gas!!! Truck was rented out again IMMEDIATELY after I returned it!! I did not get an email or receipt that closed out my rental!!! I questioned the store clerk on this and he told me I would receive it don’t worry!! I WANT MY $32 TEFUNDED!!! I DONT OWE UHAUL THAT MONEY!! SOMETHING IS NOT TIGHT!!!!

Lajuan Griggs 
Rating:
3.0

Customer did not leave a comment.

James Colson 
Rating:
5.0

Perfect location to our facility. Pickup and drop off process went very smooth compared to past rentals at other facilities. Thank you!

Linda Diaz 
Rating:
2.0

Had to call the Kingwood location to get help for the return.

Susan Crocker 
Rating:
5.0

Customer did not leave a comment.

Damion Donald 
Rating:
2.0

Customer did not leave a comment.

Jason Young 
Rating:
5.0

Customer did not leave a comment.

Pedro Lopez 
Rating:
5.0

A small place but the hours they were open were better than the other options. I would use this location again.

Kevin Hughes 
Rating:
4.0

Customer did not leave a comment.

Caitlan Dinerman 
Rating:
5.0

Very nice customer service

Lou Ann 
Rating:
3.0

no comment

Patricia KennedyHarris 
Rating:
1.0

Poor customer service on Uhauls part. I was delayed 2 hours handling yall before I could begin moving

Andrew Harwell 
Rating:
4.0

Customer did not leave a comment.

Wallace Gregory 
Rating:
3.0

Customer did not leave a comment.

John Longan 
Rating:
3.0

Attendant only made himself visible from afar. No inspection of equipment done, I assume he was only employee and couldn't leave his station...???

linda Rios 
Rating:
2.0

Shady place, couldn’t provide a receipt

Todd McCoy 
Rating:
2.0

Customer did not leave a comment.

ANTOINETTE GRAY 
Rating:
5.0

Customer did not leave a comment.

Walter Fortune 
Rating:
5.0

Nothing did good

jackson andrea 
Rating:
4.0

Customer did not leave a comment.

SERGIO ARZAGA NIETO 
Rating:
4.0

Customer did not leave a comment.

APRIL SHI 
Rating:
5.0

Great service - very efficient!!!

KAREN CREACY 
Rating:
5.0

The man in Lake Jackson. Texas was nice

JAMES PATRICK 
Rating:
5.0

Customer did not leave a comment.

Valerie Melendez 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER HARVEY 
Rating:
3.0

Na

Jesus Quintanilla 
Rating:
5.0

Customer did not leave a comment.

PETER HELLER 
Rating:
1.0

I had property stolen from me, and the vehicle had major alignment issues as well as incorrect fuel and mileage.

Joseph Edwards 
Rating:
3.0

No one show up to take care the return

Hugo Estrada Valles 
Rating:
1.0

Returned truck with more fuel than picked up, and still got charged 5 gals of fuel. Calling regional office!

Troy Oltz 
Rating:
5.0

Customer did not leave a comment.

Shelby Birkner 
Rating:
2.0

The vehicle smelled really bad, cigarette ashes all on the dash and surrounding area. I had to sweep out the back before I could even put my items inside and the floor was really dirty. I asked the gentleman would I be reimbursed because of using less mileage than anticipated and he didn’t know the answer and knew nothing about uhauls policy. Will not use this place again.

Maudie Hernandez 
Rating:
3.0

when returning equipment its been a problem getting it logged in as returned

Tiffany Kling 
Rating:
2.0

We reserved a 15 ft. truck for Sunday Morning at 10: 00 a.m. Truck wasn't there. The manager said he didn't have another 15 foot truck but we could have a 20 ft. One and pay more. We had to call the main office which took precious time and aggravation. The person we finally spoke to finally gave us one but was still higher than the original quote. The truck was way too big and almost impossible to maneuver in an apartment complex. It was a terrible experience and we didn't even get all our stuff. We had to turn in the truck and use a little pickup to get the rest. We will not use U Haul again. It will be Penske.

Roy Finnegan 
Rating:
2.0

Owner very nice man. Helped me get reservation pulled up on his phone. Walked me through registration. Unit had several items left inside - small - but still needed to be cleaned out. Owner of this lot would not help me hook up trailer. Did not go over any info I should know. Busy running his store and said they just got the trailers at this site so he could not help me with info. Lot had tall weeds and grass burrs around trailer. Back roll up door hard to open... kept sticking in place and had to be forced up or down. Outside of unit also very dirty - road grim.

Joseph Ramos 
Rating:
1.0

I rented a car dolly, and once I was ready to use the lights did not work.

SERGIO JR ORTIZ 
No reviews have been submitted for this location.

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