The manager at this location went above and beyond for me. He was off and brought his son up here so I could secure my rental. He gave me a great deal and even gave me quotes to other locations
Ebony M.
Customer Reviews for Fast Food Mart
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Customer service is outstanding at this location. Very, very helpful with with all area's in this rental.
david R.Can't do much about a dirt parking lot with ruts and trees stumps and a non-functioning gas station, but the pickup and drop off was quick and efficient, and the vehicle carrier was solid and worked well. Food mart inside was a bonus, nicely organized, good snacks and refreshments.
Ralph H.Easy process, would rent from again.
John W.The uhaul rep seemed very knowledgeable but the site itself didn't seem like the best location and it was kind of a pain to back the trailer into the spot the guy wanted it. I would say it's good to rent a trailer from but kind of a pain to return it.
James L.Have some kind of form releasing customer of responsibly upon return
CINDY E.Ordered and confirmed for a dolly but when got to location to pick up the truck was told they did not have one. Charge was removed, however it would have been easier if I was was made aware prior to picking up the truck so that we could have made other arrangements to get one. Otherwise, the service was good.
Jeff N.The truck was empty on gas he got it at 1/4 O sent him a picture he said he will corrected and never did. Also I used the truck go 15 miles to pick something from Home Depot.
Carol T.Location.. seems out of the way and a bit on the shady side. As I drove up at least one vehicle at the fuel pumps reeked of pot.. which lingered. The parking lot/drop off area behind the store was unpaved and VERY uneven, with deep, watery mud holes all over, low tree stumps or considerable sized rocks in the lot to drive over. Got a lot of mud on my vehicle. The attendant was great and helpful, came out to point us where to park, moved something that was in the way, very efficient logging the vehicle back in that evening. Put that attendant at a better location then you have something I'd go back to, but the trailer parking location was a mess.
Walter D.We could hear the A/C but no air was coming from the vents.
Ralph W.It would be nice to have power mirrors do your able to adjust when your driving cause bumps in the road throws the mirrors off.
Carl A.Worst experience I had with U-Haul. Automated system did not work. Reserved truck and pads. Location did not have pads. Why did I get sent to a location to pick up a truck if the location did not have. They offered no alternatives!!!
Mike A.New trucks. Excellent customer service. Used this location twice in the same week and will do so again when in need. Highly recommend!
Angela S.had to check in electronically (manager not onsite). overcharged my credit card by $1000.
William V.All good.
Tony T.Great already!
Rudolph B.Not a thing. Was very helpful as I needed to extend my original time for truck. I was very impressed with the professional attention and help. Will not hesitate to use them again.
mike B.Excellent service.Fast and Friendly.
CHANDRESH S.Always great service!
Lester D.No issues
ELTON C.Crowded hard to return trailer, received no assistance in unhooking which would have been helpful since I'm disabled
ROBERT P.Was told there was enough gas in truck to get to gas station a mile down the road. Ran out of gas and had to walk to get gas to get the truck started. U Haul changed my location and I had to drive 35 minutes just to pick up this truck
Keith H.Very helpful and courteous!
GREGORY D.The team was amazing. Concord could not get us going but this team did everything and more. Thank you for helping me move!
Olivia S.The service was good but being charged a whole day when I was only 30 minutes passed my time is terrible customer service especially since the trailer was not booked by anyone else that day. I wouldn't have minded a small charge for being late but a whole day is ridiculous.
Dennis A.Personnel inside the store were very helpful.
John B.Having to have 2 alternate contacts to rent the truck is utterly ridiculous. It took me 30 minutes to get the truck because of this and I was late for my appointment.
RYAN H.Smooth return. No issues.
ROGER E.Just a basic fast food gas mart. But every truck on their lot appeared in much better shape than the one we rented. Honestly we feel ripped off considering what we paid for the rental.
Joseph G.It was a worn vehicle. Would be nice to get Bluetooth in your vehicles.
Daniel Y.Extraordinario servicio al cliente
JOSEPH B.Make sure who's ever in charge of cleaning it properly actually does their job I had to disinfect the whole inside of the truck and I should not have had to do that
Peter S.Excellent!
BRADLEY H.Good service and always easy to work with!
RAJAN P.The truck wasn't filled with gas like I has to return it with- please help.
SHELBY B.Outstanding service. Great people. Friendly- knowledgeable- helpful. It was a great experience!
RANDY B.The lady that worked there advised that I needed to undo the tow dolly and set it to the side.
JASON D.Great service as always, our favorite local Uhaul location!
Steven P.This has nothing to do with the pick up location but U-haul should really consider putting a ramp on a enclosed trailer I mean it is a tool for moving but with no ramp it makes it harder and longer.
MITCHELL G.A place to park the equipment that will not be muddy when it rains. Trying to hook up trailer in the mud would not work well.
TAMRAH F.Check the tred on the tires
carlton B.I don't believe the van was cleaned before I got it. It took a long time and he would not accept cash for the service. The location itself was a mess.
DONALD G.Very convenient for me thank you
Richard A.This was a horrible experience, I will be calling and asking for a refund. Unacceptable
Kayla T.Truck was clean and drove very well
ULANDA B.The store location owner Rajan Patel really went above and beyond for my recent rental. I was renting a motorcycle trailer for the first time and did not have much experience and knowledge and Rajan was there from the beginning till the end and he step-by-step guided me and made sure everything was safe and trailer is probably connected. The whole trip Picking up my new bike and bring it back home was just fantastic because of his help.
Mitesh P.Very fast service
MARTHA B.Nice location with friendly people!
ANA E.The guy answering the phone was completely rude. Never answered the phone as a business establishment. I asked the person on phone whom I'm speaking with... I thought I miss him saying the business name. Nope! He said to me who is this! You called me!. I hung up the phone call an that person called me. Just not wanting to speak with the person. I didn't know what I was dealing with or who. I was calling to let them know that I was on my way due to the time frame I was told they are closing at 4.30pm.. I thought I had the wrong nnumber.I drove there found older man that processed it but.. the other person I asked to speak with the owner and he rudely said he was the owner and manager. I'll never rent again from uhual. I washed down myself before driving. This location has writings of credit card numbers an code's and expired date's as well laying around on counter. He left my information on screen and left it for everyone to see. I didn't feel safe or my personal information on that computer either.
JULEINA L.Recommend for the convenience.
Rachelle B.the best service
GUSTAVO B.Just an old run down convenience store, very close to my house, first time I have been in there in 15 years. Storage arena for trailers was a muddy mess and very tight quarters, had to make a second trip back in to ask for help lifting the trailer onto the hitch. Also had to point out there were furniture pads in a heap left in the trailer that I didn't order.
Scott C.Recommend for drop off, not for pickup. I got the impression that trucks might not have been sanitized before pickup.
Lawrrence G.Did fine. U-haul should allow for refund of part of the cost if don't keep truck for full time. Didn't need it that long but had to pay for it.
Thomas W.Very poor customer service and the location itself was unappealing. The person handling my rental continually served others while trying to move through the rental process which, in turn, took 30 minutes.
JULIE L.Very muddy location. Was sent out into yard to hook up trailer but had to go back in to ask for help as trailer was stuck in soggy grass.
Dean M.