Customer Reviews for Fast & EZ Self Storage
(Distribuidor de U-Haul del vecindario)

132 comentarios

8823 Troy St   Spring Valley, CA 91977

(619) 698-4763

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5:30 p. m.
  • Dom.: cerrado
Horario especial
  • 10/26/2021 - 1/1/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(619) 698-4763

8823 Troy St
Spring Valley, CA 91977

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5:30 p. m.
  • Dom.: cerrado
Horario especial
  • 10/26/2021 - 1/1/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I have been a client for several years and never did I have problems with them. MR. Tom, Lucia and other staff members are the best.

NANCY M.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

TROY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Avinash M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jake M. 
Clasificación:
5.0

I have been a client for many years and never had any problems. Everyone is friendly.

NANCY M.  |  Overall Experience 
Clasificación:
3.0

The staff nor I could get the mobile app to work. Staff member called into main office and they checked me in over the phone. I only needed the truck for one day but was disappointed that I had to rent the truck for two days.

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jazlyn B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandy T. 
Clasificación:
5.0

The gentleman who assisted us was courteous, friendly, professional and we would recommend him to others.

Denise J. 
Clasificación:
5.0

Staff went over the Rental Truck's operation, safety features and helped with getting on the road. I appreciated that extra mile of help!

OLEN G. 
Clasificación:
4.0

Clean, friendly manager. However, there is a huge issue with the app. I lost 47 minutes of my time I paid for with my truck because the app took forever 40 minutes to approve my contract, then it took another 7 minutes to get the lock open. Further, I was overcharged and luckily I took photos so I was able to get the situation fixed, but I shouldn't have to do that.

Dominic C. 
Clasificación:
5.0

La persona que me atendió era muy amable y da un buen servicio al cliente

Saul V. 
Clasificación:
1.0

Spent the first half hour of my move cleaning the cargo area and the windshield. They were both filthy.

William S. 
Clasificación:
4.0

Friendly staff, vehicle was ready to go at our allotted time.

Barbra H. 
Clasificación:
3.0

The area is not fully safe to get in and out of.

Jhenna A. 
Clasificación:
5.0

A Very nice lady returned my phone after leaving it in your truck. Thank you !

michael T. 
Clasificación:
4.0

Make sure the gas gauge works properly. When I drove off the lot the needle went down three quarter way

Rachael R. 
Clasificación:
4.0

They were able to accomodate me even with a power failure. Yes, I would recommend to a friend, but I would be sure to mention not to be allured by the $19.95 rental fee. It ended up costing me $60.16. I find it hard to believe that I used 32 miles, (this is where they get you) and an environmental fee and rental tax. What?

Denise D. 
Clasificación:
5.0

Great service. I got a follow up call prior to pick. At pick up truck was clean and ready. I dropped off truck using drop box - really easy. I was able to leave my car on property. The agent was so nice and went through the pricing with me.

Tracy B. 
Clasificación:
5.0

Have more units available

David L. 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOEL L. 
Clasificación:
5.0

My vehicle return was smooth and efficient. good job.

Diana B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Leandro T. 
Clasificación:
4.0

Lucielle was very nice and personable! Great customer service!

Veda H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

Friendly and efficient!

Keith C. 
Clasificación:
2.0

It is at a storage facility that is not open late. There's no clear place of where to park foe after hours return. I shouldnt have to figure out a make shift fix in order to complete my return.

Amber S. 
Clasificación:
5.0

This location was not initially assigned to me. It was changed after the initial location told me to go away as they did not open until 0900 hours. Even though I was slotted for a 0700 hours pickup with the self service option. They were rude and not helpful. I had to leave and make other arraingements.

Ken S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
4.0

Better reception had to wait outside of gate for 15 minutes

John D. 
Clasificación:
2.0

Knowledge and prepardness. Never recieved blankets. Long check oit process even though i did the pre checkout online.

Jason B. 
Clasificación:
5.0

The office worker, I believe her name was Rosaria, was absolutely awesome, and made the whole transaction seamless. I would recommend this location to anyone.

Ron D. 
Clasificación:
5.0

Really liked the staff...Great people

Josefina R. 
Clasificación:
5.0

I am so impressed by the experience- so easy to rent a U-Haul these days! Both the woman I booked the truck through at the Massachusetts Ave location (Lemon Grove, CA) and the gal who checked me in on Troy Street in Spring Valley were fantastic. ¡Gracias!

Jennifer M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary L. 
Clasificación:
4.0

Sales person a little upset because we got there at our schedule time of 9 am, but she said she starts at 9am which makes it difficult for her. One can tell though she is nice, because after she relaxed she was helpful. Maybe instruction when ordering should say place opens at 9:15 am or 9:30 am.

Susan J. 
Clasificación:
4.0

The Air conditioning on the truck did not work...it was a warm day and would have been so nice to have a working AC,

Wayne R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Evan L. 
Clasificación:
3.0

Excellent check in. Access is a little difficult.

James B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matt L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joanne M. 
Clasificación:
5.0

Nice and very helpful

TRAYE R. 
Clasificación:
5.0

Very fast and friendly.

jose P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Matthew M. 
Clasificación:
5.0

I enjoyed the whole experience. Reserved and checked in on-line. Went to pick up the truck and the process took literally 5 minutes. Drop off was just as easy. Lucille was great to work with. Gracias

Janice U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly M. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles B. 
Clasificación:
5.0

Very professional and friendly staff! The best uhaul experience in the twenty years of doing business! Thanks much! Sincerely, Paul Dauber Jr.

robert D. 
Clasificación:
1.0

El cliente no dejó un comentario.

angela W. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
3.0

Truck broke down on me. Not a happy customer.

Lenich D. 
Clasificación:
3.0

I reserved a Uhaul AND Storage online, received the email confirmation for the storage date/time/location. However, when my husband went to drop off the truck load, he was told that the location printed on the email confirmation WAS NOT the correct storage location. The staff at that location were very helpful and were able to set him up with the right location. However, the location for the storage did NOT accept the truck, which caused my husband to be a day late dropping it off and cost me an additional $40. I will not be using Uhaul online any more.

Misty O. 
Clasificación:
2.0

I went to pick-up my truck at 10am and no one was available. There was a sign stating they had gone to the post-office and would be back shortly. However, my truck rental was for 10am and I had only a few minutes to get my truck and had to come back. I ended up being late to work because they weren't there. She was nice overall but I felt like she should have been aware that a customer was coming at 10am and not have left at that time. If the customer requests a pick-up time and you leave at that particular time you aren't paying attention to your customers needs.

Tanya M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADDISON C. 
Clasificación:
5.0

The service in person and by phone was great! The office, site and truck were very clean and well maintained and the rates reasonable. Cindy (front office) was very friendly and helpful. I will definitely use and recommend this location in the future. Gracias.

DIASHON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

michelle D. 
Clasificación:
5.0

Very friendly and helpful. I will definitely go back if ever needed.

Laurie B. 
Clasificación:
5.0

The young woman was very to the point and professional, I was in and out within 30min! Gracias

CAROL H. 
Clasificación:
5.0

Cindy made the transaction a complete joy. It was fast, smooth, and efficient. She even came in early to allow us to get started at a more convenient time. This was the second time she helped me move. Highly recommend! Thank you, Cindy!

barbara S. 
Clasificación:
5.0

Rocio was great! She was helpful and spent time with us.

RAMON V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON A. 
Clasificación:
5.0

Not the first time renting a uhaul from you guys and it won't be the last. Thank you so much!

Nicole W. 
Clasificación:
5.0

They were very friendly and helpful would definitely go back there

Pamela N. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAFAEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DON D. 
Clasificación:
4.0

El cliente no dejó un comentario.

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyn G. 
Clasificación:
5.0

keep doing a good job :)

araceli C. 
Clasificación:
5.0

Great customer service... And quick .

FRANCISCO O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shann C. 
Clasificación:
5.0

Excellent service. It would be helpful to include built-in tie-downs or other means of securing the contents in the truck.

BARBARA S. 
Clasificación:
5.0

Awesome staff working there very helpful I have rented 3 truck in the last month and due so next time thankyou again Mr. Rubalcaba.

LARRY R. 
Clasificación:
2.0

El cliente no dejó un comentario.

JASMIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean C. 
Clasificación:
2.0

Great customer service. Fast and friendly. Did not like how there's almost no pArking for anyone without gate access (anyone who doesn't have a storage unit there). There's almost no parking for the tricks either; it was ridiculously difficult getting in and out of the truck, and getting the truck in and out of the lot. It felt so crammed and last minute.

CORBIN R. 
Clasificación:
5.0

Manager here was great, she needs a raise. thanks

GEORGE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD A. 
Clasificación:
5.0

I was very happy with the customer service during pick up and drop off the van. The van was new and in very good condition.

Mike M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTA L. 
Clasificación:
4.0

i was not happy with the girl that helped me. I took the u haul with a little less than a quarter of a tank. I brought it back with the same. She said that it was a little less and wanted to charge me over $13.00. She did take that charge off after much debate. She was not in the office when i returned the truck and i made a point to be back after 1:00 to make sure that the office would be opened so i had to leave the keys in a drop box. she then called me on the phone to go over the bill.

Monica S. 
Clasificación:
5.0

Close, convenient. Liked the centralized reservation system.

CLINTON S. 
Clasificación:
5.0

everything was great. the girl that helped me was very nice and helpful!!

Monica S. 
Clasificación:
4.0

Great customer service.

CAREY C. 
Clasificación:
4.0

Easy and ready to go when I got there. Thanks

STUART C. 
Clasificación:
5.0

Cindy and her crew were absolutely amazing. They went above and beyond to service my companies needs. Would recommend to anyone moving in the spring valley area to go see Cindy and her crew. :)

steve K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY D. 
Clasificación:
5.0

Best Service from a Uhaul Store!

Shawn W. 
Clasificación:
5.0

The staff was extremely helpful and though I had some problems with the freight company, the staff went out of their way to help me. Great Staff!!

SANDY K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
4.0

El cliente no dejó un comentario.

jonathan L. 
Clasificación:
2.0

What I thought would be a seemly effortless process to rent a truck took almost an hour. I reserved with a debit card, and told to show up with same card. The clerk ran the card several times to advise something was wrong and my card is not accepted. She tried to key in the numbers and swipe. I called my bank who said my debit card is fine. I gave a credit card same thing. I told ths young lady I had to be at work this was taking so long. My brother offered a cash deposit she said yes I asked if I could she said yes, and would work with my brother who made the cash deposit. My brother said finally about 1030am they got truck, we began at 915

MICHELLE J. 
Clasificación:
4.0

the lady their was really nice and helpful. parking was difficult. the real star was the man i made the reservation with. all of the people at 5871 Copley Dr, San Diego, CA where amazing. the where so helpful, and removed some of the stress i was felling about my move. thank you to Dave and the rest of the team their.

ALAN H. 
Clasificación:
3.0

They did not have the truck I had reserved. The 14' truck I had reserved was not due back until the following day.

Laquita N. 
No se han enviado comentarios para esta ubicación.

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