El cliente no dejó un comentario.Craig B.
Customer Reviews for Fast & EZ Self Storage
(Distribuidor de U-Haul del vecindario)
Chandler, AZ 85225
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes a jueves:
9:30 a. m. - 12:30 p. m. / 1:30 p. m. - 4 p. m.
9:30 a. m. - 12:30 p. m. / 1:30 p. m. - 4:30 p. m.
9:30 a. m. - 12:30 p. m. / 1:30 p. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The app made checking in ans out difficult and took forever to load. Had to use the browser version.Elisabeth S.
Martin is awesome. Thats how ppl in the arizona should be.... He help and went over and beyond for me. Great guy HR will do what he can.... Thank again FEKFRANK K.
El cliente no dejó un comentario.Beth B.
We received our truck with the gas light on. Went down the road to fill up the tank and the gas can had a huge leak and wouldn't hold any of the gas we pumped. It flooded the cement under the truck. So unsafe and irresponsible. Would never use this location again.Stephen D.
Had this storage for two years while I was in GA. Not a single problem.Alisha C. | Overall Experience
We dropped it off. It did not feel like a very safe location at night. I'm sure it's fine during the day.STEPHANIE T.
I was given the keys and that was it. I'd recommend doing a walk around so the operation and condition could be covered. There was some superficial scuffs and scratches which I made note of anyway and fortunately I was familiar with the operation.STEVEN M.
El cliente no dejó un comentario.LEOLA K.
All was goodCHARLES P.
El cliente no dejó un comentario.Bryon R.
Great, friendly customer serviceJENNIFER K.
El cliente no dejó un comentario.eliseo M.
I didn't know that there was no ramp to be able to load the truck easier, it may only come with the bigger trucks but it would have been nice to know.TAMARA C.
Pickup was a hassle. I don't know why I need to have multiple people verify who I was. And also take pics of my license and passport. That's ridiculous.troy F.
OVERCHARGED POOR SERVICE WILL NEVER GO BACKALIAH W.
Tiki at the front desk was amazing. Best customer service, friendly and helpful. ¡Gracias!JUSTINE O.
Keefe has been excellent every time I've been in, from the rental reservation to helpful suggestions about moving supplies. If you go here, ask for him!Nathan M.
This was the first time using the mobile app vs in person check-in and check-out. The experience wasn't pleasant. During checkout, I had to take pictures of my DL "AGAIN", a message was displayed telling me I should have received my code to unlock the box (that came several screens later), there was no notification to return the lock to the lock box containing the key, and there was no "estimate fuel" to determine how much fuel to add. Check-in was better but since I still had the lock to the lock box and didn't want to get charged a fee I attached the keys to the lock. As a result I couldn't drop the keys in the dropbox and had to wait for the office staff to return to give the key and the lock to them. So, not sure if I'll use mobile again. In person was faster where I normally go.David B.
Upon return, the representative was very kind & helpfulMichael C.
El cliente no dejó un comentario.Jesse B.
El cliente no dejó un comentario.Mitchel A.
Truck was in awful shape. Damage on all sides and cigarette burns in the seats. Whole truck smelled like someone just smoked an entire pack of cigarettes with the windows rolled up. Gas gauge on my contract was incorrect as well. Overall not a pleasant experience.Tyler P.
El cliente no dejó un comentario.WILLIAM B.
El cliente no dejó un comentario.TISA R.
Best location I've rented from. Staff is friendly and knowledgeable, funny too.ANTHONY A.
1) You raised the rental fee to $90 plus tax. I was able to secure a similar 10X10 unit in my neighborhood or $69 plus tax 2) I am usually armed, but my wife was afraid to go into that seedy neighborhood (not your fault). 3) Sorry - but it needed to be said.JEAN-PIERRE M. | Overall Experience
El cliente no dejó un comentario.Mario R.
El cliente no dejó un comentario.Christopher H. | Overall Experience
El cliente no dejó un comentario.Duane S.
El cliente no dejó un comentario.israel E.
El cliente no dejó un comentario.Abigail W.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Chad H.
Our experience with U-haul was horrible. We had a reservation for a 26' truck rental in Phoenix Arizona. When we got to the pick up location we were told that they did not have a truck for us and sent us to another location that was 2.2 miles away. Once we got there they told us they had a truck but it was for in town only and we had a one way rental. They sent us to a 3rd location that only had a 20' truck. They charged us more for a shorter truck. Nobody seemed concerned that we were held up for 2 hours. This should have been handled so much better.Edward B.
The service was perfect. Tiki did everything she could to rent me the truck. I do not have a credit/debit card so it was harder to rent a truck but, she did it. GraciasAngelina A.
I did not recieve the packing blankets I ordered. I spent $20+tax for two dozen of them to move my furniture and was unable to do so because I did not have the appropriate equipment I had ordered. This location was not open until 0900, so I was unable to talk to anyone about the missing blankets. I am now having to rent another van to finish getting my furniture and going to the actual U-Haul store to get the items I need to move.Quartney S.
Tell your other locations to opperate as well as this one!Cody W.
El cliente no dejó un comentario.Henry F.
Your online check in is rediculious, the verification should be done prior, or you should have someone there to maintain the situation, to have to sit and wait because it would not accept the pictures taken and have to talk to a representative and sitting on hold is not conducive to quick pick up!Stephen D.
Never sent out info regarding reservationKatherine G. | Reservación
The unit was clean and easy to access. Royce was very helpful.Brittany L. | Reservación
Absolutely no problems. good pricesJOHN C. | Overall Experience
Royce was always great!!RICHARD M. | Overall Experience
We definitely will use them again if the need for storage comes up, which is highly probable.GEORGE M. | Overall Experience
I did not request safe move coverage yet I see you've added it onto my final receipt. Why?Joseph J.
El cliente no dejó un comentario.Aurelio L.
El cliente no dejó un comentario.BRIAN S.
The truck had left over items in the cab and the storage area had sticky / tar like / greasy items so I had wash as best I could before loading itMichael P.
keep doing what you are doing - good product good serviceJack W.
Storage units small for price, misleading info on charge for reserve. Dont honor/ accomodate uhauls free 1st month of storage. Narrow halls in some storage areas.Privacy R. | First Impressions
Quick and easy process lady was very nice tooYolanda L.
Unit is smaller than described on the Internet. Internet says it would store a 1-2 bedroom house, up to 1200 sq foot home.Privacy R. | First Impressions
Excellent equipment and great customer serviceSamuel H.
The 24/7 is very poor service, I had a very bad experienceJesus G.
I`m sorry that I cannot remember the name of the nice lady who helped me with paperwork and setting up my unit. She was superb. She was very informative and made it easy to understand.Privacy R. | First Impressions
There I was. I remember it like was yesterday. The truck was like new. Pick-up and drop-off were easy thanks to the great people that work at UHAUL. No one else needed the truck I that rented, so they even extended my drop-off time FOR NO ADDITIONAL CHARGE! I will definitely be coming back next time I need a truck. Thanks again.Joseph S.
Your "express check in" was a disaster. I completed the express check-in as instructed on the previous day. The email with instructions didn't arrive until I was done with my rental. Leaving me and the nice lady at Fast & Easy self storage confused. She had to call your office to get it sorted out. Instead of "saving 30 min" it cost me about 45 extra minutes.James A.
El cliente no dejó un comentario.Anthony E.
You can improve customer service by training employees on new computer systems. Employee did not know how to enter new credit card or delete old expired cc on file. So we went back to old school and hand wrote the bill..Tracy R.
El cliente no dejó un comentario.Naomi K. O.
You guys switched my location after giving my reserved truck away at he location I wanted. I picked that specific location as it opened at 8:00am but you switched to a location that doesn't open till 9:00am putting me behind schedule.then the new location couldn't process the transaction as your system went down which put me another 45 minutes behind schedule. Then I was given a truck with faulty transmission and A/C that didn't work (which was verified by clerk at drop off location). The truck was dirty and completely covered in mud and hundreds of dead bugs but I took truck as I couldn't wait as I was already behind schedule. Not happy at all and I showed clerk that I was promised a total rate of 132.00 but was charged over $138.00 for a reason never given even when I showed my screenshot the clerk couldn't answer why the difference in price.Matthew B.
It was overall good.Privacy R. | First Impressions
Everything was great, it was quick and easy and I was out of there in no time.Privacy R. | First Impressions
This location doesn`t offer a free month, felt misleading since I chose the location as the promo, as it was offered me, RIGHT IN THE MIDDLE of the checkout at the uhaul.com domain.Privacy R. | First Impressions
El cliente no dejó un comentario.LEIGHANN H.
El cliente no dejó un comentario.robert W.
El cliente no dejó un comentario.Rebecca V.
Debra went above and beyond helping me get moved in! Thank you very much.Privacy R. | First Impressions
El cliente no dejó un comentario.Bill S.
El cliente no dejó un comentario.Carey S.
El cliente no dejó un comentario.Katie A.
The lady at the pick up was fine. When we dropped off the truck, the rep was nice and helpful, but it took over a hour due to someone putting the wrong price in the system, so we would have gotten overcharged. We missed our family at a funeral service and will never get that back. You need better communication between your sites and managers who work together to fix the problem in a timely manner.David B.
El cliente no dejó un comentario.Julianna M.
El cliente no dejó un comentario.LYNZEE J.
El cliente no dejó un comentario.Gerald N.
Some different sizes would be nice.(:KEEGAN L.
El cliente no dejó un comentario.jeremia F.
Very friendly, easy check in. Great clean facility, I`d recommend it to others!Privacy R. | First Impressions
I didn`t end up needing the storage. However everyone at this location was kind, prompt, and accomodatingPrivacy R. | First Impressions
I had a great customer experience!! Greeted friendly and felt like I was part of the Team. I'll come back and refer friends for sure!Michael G.
Process of completing rental truck contract was a bit slow, even though I had pre-registered for check out. I did appreciate the thorough inspection of the truck prior to departure to document existing damage.Erich T.
El cliente no dejó un comentario.ALTA T.
El cliente no dejó un comentario.MONICA F.
El cliente no dejó un comentario.KRISSNA C.
It took a while to process the check out. The rep was very nice and cordial..MICHAEL R.
Great customer service highly recommended.ADRINETTE P.
The lady working in the office was very unorganized and helped guests that walked in after me before me.Privacy R. | First Impressions
I think that u-haul should have a military discount in honor of all those who have given their lives so that your company can serve the people of the united States of America the soldiers of the United States military don't ask for very much but what we do ask is respect for all that we have given and sacrificedSVENJA R.
Sue was very very slow in helping us with the contract and then I was charged for 4 gallons of gas when we only went 8 miles TOTAL! When I called she said it wasn't up to her it was corporate.SUZANNE K.
Better training for the employees that say they are the supervisor and the manager who has only been working there for 3 months.ANTHONY M.
Make sure the vehicle is in good working condition. Roadside assistance should always be available to answer the phone.Kelly T.
El cliente no dejó un comentario.KIRA R.
El cliente no dejó un comentario.HENRY H.
El cliente no dejó un comentario.STEPHEN S.
This was the best rental experience I have ever had with a moving truck.TIM H.
The manager was extremely helpful, the location very good. My best U-Haul experience ever.CHRISTOPHER W.
El cliente no dejó un comentario.Daniel M.
El cliente no dejó un comentario.Jack M.
El cliente no dejó un comentario.Emily M.
I was charged for a dozen blankets that I did not receive. I should be refunded the money.MARGARET M.
excellent serviceTERRENCE DEAN M.
El cliente no dejó un comentario.CLAYTON H.
They were not open during business hours. The sign on the door said that they would return at 11:30 but it was almost noon when I was there,AURORA B.
El cliente no dejó un comentario.SCOTT D.
Not double charge and if so fix it asap mine was not resolved. DaveDavid M.
El cliente no dejó un comentario.DIANE A.
Servicios adicionales en esta ubicación
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