Comentarios de los clientes para Fast & EZ Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Fast & EZ Self Storage

Clasificación general:

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israel E.
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El cliente no dejó un comentario.

Abigail W.
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El cliente no dejó un comentario.

David C.
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El cliente no dejó un comentario.

Chad H.
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El cliente no dejó un comentario.

Edward B.
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Our experience with U-haul was horrible. We had a reservation for a 26' truck rental in Phoenix Arizona. When we got to the pick up location we were told that they did not have a truck for us and sent us to another location that was 2.2 miles away. Once we got there they told us they had a truck but it was for in town only and we had a one way rental. They sent us to a 3rd location that only had a 20' truck. They charged us more for a shorter truck. Nobody seemed concerned that we were held up for 2 hours. This should have been handled so much better.

MANUEL R.
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N/A

Angelina A.
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The service was perfect. Tiki did everything she could to rent me the truck. I do not have a credit/debit card so it was harder to rent a truck but, she did it. Thank you

Quartney S.
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I did not recieve the packing blankets I ordered. I spent $20+tax for two dozen of them to move my furniture and was unable to do so because I did not have the appropriate equipment I had ordered. This location was not open until 0900, so I was unable to talk to anyone about the missing blankets. I am now having to rent another van to finish getting my furniture and going to the actual U-Haul store to get the items I need to move.

Cody W.
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Tell your other locations to opperate as well as this one!

Henry F.
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El cliente no dejó un comentario.

Stephen D.
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Your online check in is rediculious, the verification should be done prior, or you should have someone there to maintain the situation, to have to sit and wait because it would not accept the pictures taken and have to talk to a representative and sitting on hold is not conducive to quick pick up!

Katherine G. | Reservation |
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Never sent out info regarding reservation

Brittany L. | Reservation |
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The unit was clean and easy to access. Royce was very helpful.

JOHN C. | Overall Experience |
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Absolutely no problems. good prices

RICHARD M. | Overall Experience |
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Royce was always great!!

GEORGE M. | Overall Experience |
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We definitely will use them again if the need for storage comes up, which is highly probable.

Joseph J.
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I did not request safe move coverage yet I see you've added it onto my final receipt. Why?

Aurelio L.
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El cliente no dejó un comentario.

BRIAN S.
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El cliente no dejó un comentario.

Michael P.
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The truck had left over items in the cab and the storage area had sticky / tar like / greasy items so I had wash as best I could before loading it

Jack W.
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keep doing what you are doing - good product good service

Yolanda L.
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Quick and easy process lady was very nice too

Samuel H.
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Excellent equipment and great customer service

Jesus G.
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The 24/7 is very poor service, I had a very bad experience

Joseph S.
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There I was. I remember it like was yesterday. The truck was like new. Pick-up and drop-off were easy thanks to the great people that work at UHAUL. No one else needed the truck I that rented, so they even extended my drop-off time FOR NO ADDITIONAL CHARGE! I will definitely be coming back next time I need a truck. Thanks again.

James A.
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Your "express check in" was a disaster. I completed the express check-in as instructed on the previous day. The email with instructions didn't arrive until I was done with my rental. Leaving me and the nice lady at Fast & Easy self storage confused. She had to call your office to get it sorted out. Instead of "saving 30 min" it cost me about 45 extra minutes.

Anthony E.
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El cliente no dejó un comentario.

Tracy R.
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You can improve customer service by training employees on new computer systems. Employee did not know how to enter new credit card or delete old expired cc on file. So we went back to old school and hand wrote the bill..

Naomi K. O.
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El cliente no dejó un comentario.

Matthew B.
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You guys switched my location after giving my reserved truck away at he location I wanted. I picked that specific location as it opened at 8:00am but you switched to a location that doesn't open till 9:00am putting me behind schedule.then the new location couldn't process the transaction as your system went down which put me another 45 minutes behind schedule. Then I was given a truck with faulty transmission and A/C that didn't work (which was verified by clerk at drop off location). The truck was dirty and completely covered in mud and hundreds of dead bugs but I took truck as I couldn't wait as I was already behind schedule. Not happy at all and I showed clerk that I was promised a total rate of 132.00 but was charged over $138.00 for a reason never given even when I showed my screenshot the clerk couldn't answer why the difference in price.

LEIGHANN H.
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El cliente no dejó un comentario.

robert W.
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El cliente no dejó un comentario.

Rebecca V.
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El cliente no dejó un comentario.

Bill S.
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El cliente no dejó un comentario.

Carey S.
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El cliente no dejó un comentario.

Katie A.
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El cliente no dejó un comentario.

David B.
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The lady at the pick up was fine. When we dropped off the truck, the rep was nice and helpful, but it took over a hour due to someone putting the wrong price in the system, so we would have gotten overcharged. We missed our family at a funeral service and will never get that back. You need better communication between your sites and managers who work together to fix the problem in a timely manner.

Julianna M.
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El cliente no dejó un comentario.

LYNZEE J.
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El cliente no dejó un comentario.

Gerald N.
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El cliente no dejó un comentario.

KEEGAN L.
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Some different sizes would be nice.(:

jeremia F.
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El cliente no dejó un comentario.

Michael G.
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I had a great customer experience!! Greeted friendly and felt like I was part of the Team. I'll come back and refer friends for sure!

Erich T.
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Process of completing rental truck contract was a bit slow, even though I had pre-registered for check out. I did appreciate the thorough inspection of the truck prior to departure to document existing damage.

ALTA T.
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El cliente no dejó un comentario.

MONICA F.
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El cliente no dejó un comentario.

KRISSNA C.
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El cliente no dejó un comentario.

MICHAEL R.
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It took a while to process the check out. The rep was very nice and cordial..

ADRINETTE P.
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Great customer service highly recommended.

SVENJA R.
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I think that u-haul should have a military discount in honor of all those who have given their lives so that your company can serve the people of the united States of America the soldiers of the United States military don't ask for very much but what we do ask is respect for all that we have given and sacrificed

SUZANNE K.
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Sue was very very slow in helping us with the contract and then I was charged for 4 gallons of gas when we only went 8 miles TOTAL! When I called she said it wasn't up to her it was corporate.

ANTHONY M.
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Better training for the employees that say they are the supervisor and the manager who has only been working there for 3 months.

Kelly T.
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Make sure the vehicle is in good working condition. Roadside assistance should always be available to answer the phone.

KIRA R.
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El cliente no dejó un comentario.

HENRY H.
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El cliente no dejó un comentario.

STEPHEN S.
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El cliente no dejó un comentario.

TIM H.
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This was the best rental experience I have ever had with a moving truck.

CHRISTOPHER W.
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The manager was extremely helpful, the location very good. My best U-Haul experience ever.

Daniel M.
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El cliente no dejó un comentario.

Jack M.
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El cliente no dejó un comentario.

Emily M.
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El cliente no dejó un comentario.

MARGARET M.
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I was charged for a dozen blankets that I did not receive. I should be refunded the money.

TERRENCE DEAN M.
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excellent service

CLAYTON H.
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El cliente no dejó un comentario.

AURORA B.
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They were not open during business hours. The sign on the door said that they would return at 11:30 but it was almost noon when I was there,

SCOTT D.
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El cliente no dejó un comentario.

David M.
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Not double charge and if so fix it asap mine was not resolved. Dave

DIANE A.
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El cliente no dejó un comentario.

No se han enviado comentarios para esta ubicación.

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