No person drop off so can't comment.Christopher G.
Customer Reviews for FAS GAS South Ave
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Denis B.
Horrible. The guy didn't show up to work so I had to sit and wait for over an hour while I had moved hired and was moving provinces.( the location didn't offer mobile pick up) then they still made me have the uhaul back at the original time not the new time that I actually got to pick up the uhaul because the worker didn't show up to open the shop. (4 other were also waiting ) they also called me multiple times asking why I wasn't returning the uhaul when I already paid for the extra days that were even listed on my contact. Lastly when I called to complain she said to bad pick up a different uhaul on a different day knowing I hired movers and was moving provinces. She was extremely rude and didn't even offer an apology. We're relocating in a year and we will definitely not be repeat customers as the service was some of the most unprofessional I've received from all departments I dealt with.Bradley G.
El cliente no dejó un comentario.Holly K.
El cliente no dejó un comentario.Amber P.
Our truck was cancelled the day before we had to move. We had to drive out to another town to get a truck (which costed more as we used more miles). Then, when we went to pick up the truck at 8am no one was there! The person opening slept in and the owner had to come open it up at 8:50, which delayed our move. Overall it was a very stressful and disappointing experience.Kevin M.
It would be a good idea to sweep out the back before customers take the trucks outPhilip G.
El cliente no dejó un comentario.Wayne B.
El cliente no dejó un comentario.Rod S.
El cliente no dejó un comentario.SEAN T.
El cliente no dejó un comentario.Tim G.
It was great experience with that gentle person over the phone and even next day In person visit. Great Service. Thanks Again for suggesting LJB auto service.Shaktisinh Z.
El cliente no dejó un comentario.David G.
Hello, my rental was booked for Sunday at Fas Gas in Spruce Grove. I was supposed to pick it up at 9 AM. At 8:30 the location phoned me and told me to come and pick it up now. I told him that I was busy at the moment but would get there close to nine. He said to come in now because he is normally closed Sunday's and only went to his store because of the U-Haul rental. So he said come early. It is not the customers concern whether somebody has opened their store just for them. And asking somebody to come early when I was busy with the move was rude. When I went into the store he also said again, â€œI came in just for you.â€ And, he said it a third time as I was leaving. If a store does not Want to do a business where people can book a service seven days a week they should not be in that business. And they certainly shouldn't keep trying to make a customer feel guilty. Or expect effusive thank you's and gratitude for providing the service they were paid to provide. I always treat any customer service or retail personnel with respect. I do not complain. But this was highly irritating and unnecessary.Diane R.
El cliente no dejó un comentario.Tahmid K.
El cliente no dejó un comentario.Greg H.
El cliente no dejó un comentario.Clint J.
The truck had a exhaust leak and loud but added to the characterChris P.
El cliente no dejó un comentario.Oral K.
Dropped of the unit with extra fuel. Approximately $100 worth. I didn't receive a credit although U-Haul would be very happy to charge me if I'd returned the unit with less fuelMARTIN J.
We rented haul truck for the day for 12 hours. We took the truck back to its location in spruce grove at 7 pm and office was closed. Sign said to call 1-800 number to report return of truck and place keys in a box at site. We sat in parking lot on phone for almost an hour waiting in a queue to report we returned the truck and keys. Very irritating when busy moving. Has to do betterVictor K.
Thank you !!! Montana was great!Jeannette T.
The agent was very courteous and made the rental process very friendly. The only thing she didn't do was ask me if I needed the coverage as I had declined it when I made the reservation online, but she added it anyway without my consent. Upon returning my rental I got in right around the same time I had picked up the vehicle and about 41 minutes later I got my receipt via email with an extra day added as the return had been processed 41 minutes later. The truck was 19.99 per day and I kept the vehicle for 2 days with 23kms but my credit card was charged for just over $120. I don't know if I should get upset or just LOL about it.Webster M.
El cliente no dejó un comentario.Michael P.
We got a quote, then changed the size of the truck. We confirmed pick up at spruce grove gas gas and the quote - all in - was $144. For a 15' to be dropped of at Fort Saskatchewan Alberta. 72 km. The day we picked up the truck at 5:00pm the service person took a long time to fill out our agreement, she confirmed the trip was Spruce Grove to Fort Saskatchewan. The contract indicated we were return it to Fort Sask, with 1/4 tank of gas within 24 hrs. Once we got home and looked at the contract the price was $166. And return time was now 4:00 pm. We began loading at 5:30 pm that evening. We received a text at 7:30 pm saying our drop off point was Gibbons. That's 13 miles north of Fort Saskatchewan. We called customer service and a fellow there told us that if we dropped the truck off at our destination Fort Saskatchewan that we'd have to pay towing charges. He refused to change the drop off location. No extra gas was offered while a vehicle had to be dispatched to pick up the driver. We paid 3 men $15 each per hour which was an extra hour $45. That had to be driven first to gibbons then to spruce grove. 10 of those extra 13 miles was road construction from fort Saskatchewan to gibbons We should be compensated for our inconvenience and the extra money we had to pay out.TERRY O.
El cliente no dejó un comentario.David C K.
My truck was dirty when I picked it up and was missing supplies I requested and paid for and no one has refunded me or even contacted me about itKatrina G.
El cliente no dejó un comentario.Troy N.
A temporary driver's license with government issued passport should be sufficient evidence of identity and privilege to drive. Your system is too rigid in this regard. Either be more explicit at the time of reservation or be more flexible at the critical time the truck is needed. Finding out at the time the truck is being pick up that my ID is not sufficient added unnecessary complications to an already stressful day.Anne M.
El cliente no dejó un comentario.Ed M.
El cliente no dejó un comentario.Richard E.
El cliente no dejó un comentario.Ed M.
great guy on the return sideSteve B.
uhaul may now have it right renting used to be a nightmare now it's..easysteven B.
El cliente no dejó un comentario.David U.
El cliente no dejó un comentario.Richard L.
El cliente no dejó un comentario.Shawn L.
El cliente no dejó un comentario.Samuel P.
No commentSheryl L.
Vehicle was ready, full of fuel when we arrived to pick up. Friendly and helpful staff.Dan J.
El cliente no dejó un comentario.Vanessa P.
El cliente no dejó un comentario.Patrick M.
vehicle could use snow tiresFrederick T.
I had no problem with the location rented from. I did find communication no exact. I rented from one location and actually had to go to another location. There were no winter tires on vehicle and there was no ice scrapper in the vehicle to remove ice/snow in the morning.Brenda E.
Nancy, was very friendly and quick to answer all my questions and concerns. I showed up 15 minutes before close and was done and leaving 5 minutes later. Great customer service and a well maintained U-Haul I will defiantly be back!Anita P.
El cliente no dejó un comentario.Denis C.
El cliente no dejó un comentario.Mavis D.
El cliente no dejó un comentario.Vern S.
El cliente no dejó un comentario.Jason G.
El cliente no dejó un comentario.Gord B.
El cliente no dejó un comentario.Chris G.
El cliente no dejó un comentario.Alex A.
Service would not move the truck. Unwilling to look into our contract that showed we had 275km included in our contract but charged us for all Kms as if we did an in town rental even after I showed him our reservation included kms.Rebecca T.
El cliente no dejó un comentario.Vincent F.
I did an after hours drop off, and had a problem using the app...it wouldn't let me upload the required pictures for some reason. I used the app to contact the location directly and when they opened for business the next morning, they took care of the return quickly and efficiently, following up with an email to me confirming the return as being processed. Great job! Thank youBruce P.
I was told I could book a moving truck for 7:30 am, and confirmed this time on my original booking. Later in the week, I had my time pushed back to 8:00 am. On the morning of pickup, the rental employee was late arriving at the location and there was a long delay in the Uhaul processing machine, so we got away later than hoped.Brad L.
El cliente no dejó un comentario.Catherine B.
El cliente no dejó un comentario.Nicole B.
El cliente no dejó un comentario.Brent L.
El cliente no dejó un comentario.Randal G.
Did not provide furniture pads, truck interior and windows dirtyCale F.
El cliente no dejó un comentario.Darrel M.
El cliente no dejó un comentario.Shauna S.
El cliente no dejó un comentario.Collette F.
El cliente no dejó un comentario.Alan B.
I think your staff could be trained a little better on how to promote your businessHarold B.
The person who signed the van out at the beginning of the day was rude an unprofessional. They did not want to inspect the van together and was visibly/audibly annoyed when I explained why I was requesting one (I don't want to be liable for known damage) as there was a crack in the windshield and some wear and tear in the inside-they didn't even look inside with me, told me to take pictures)Wendy L.
They forgot to put the moving equipment I ordered in the truck, so we moved without it. I also had to drive it back to this location which was way more KM and I was charged for them and I brought the truck back earlier as they requested.Tammy H.
El cliente no dejó un comentario.Bhaumeek P.
I was impressed with the service and equipment I got todayBonnie G.
El cliente no dejó un comentario.Donna L.
El cliente no dejó un comentario.KATLIN-KIT A.
Nancy was wonderful and extremely efficient! A very busy place with customers continually coming in for fuel, etc and we all know getting a rental vehicle on the road takes a bit of time ... Uhaul has definitely improved its quality of service exponentially and I'd highly recommend ... thanks again, guys!Margaret M.
El cliente no dejó un comentario.Samanta J.
The lady at the counter was wonderful but it was only her third shift and first rental. She had a lot of difficulty with the rental agreement. The manager was called and was of no help, she had to call uhaul for assistance. Whole transaction took an hour because the poor lady had trouble getting any assistance.Corinne K.