Could not offer the ordered truck size or one size below that. This caused us to pay for double mileage as we had to make 2 trips with a much smaller truck. If this uhaul location is unable to offer larger trucks it should not be an option during the online scheduling. We could have made other plans if we'd known sooner than the day before.
KATE B
Customer Reviews for Farrs Downtown Service And Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Everything was good.
Michael SIncrease available rentals
WILBERT GExcellent customer service.Answered all my questions and concerns.Very helpful and friendly.
Karen Ynothing
barbara zThey are always professional.
churise mIt was all good!
dana cNeed new printer, agent had hard time with the printer ribbon. Seemed visibly frustrated from that and customer service didn't exceed my expectations as other U-Haul previously used.
Bon PVery easy transaction and flexible with pickup times
Jerry QEnjoy dropping off equipment at Farr's as I have been doing so for many years at the beginning of December. I once was able to drop off equipment when they were open and that experience was excellent as well.
Frank BSuper knowledgeable and very quick from start to finish
William REverything was great!
dana cQuick, easy, efficient. No hassle, no problem.
Mark POrder brake light cover
myron bThe gentleman who helped me was very professional and courteous.
Alan MHe was rude, disrespectful, and definitely does not understand what it means to put customers first. You can really tell that he only cares about getting people out of his face and taking their money as quickly as possible.
Diane FMr Farr patience and helpful
Terry SVery friendly and knowledgeable.
James LComputer would not communicate with hq. Poorly stocked. No 2" hitch balls, no flat wiring connectors. They did not care, sent to auto parts store. Wouldn't help change hitch ball until asked. Get a store who cares!!'
JANE JEmployee walked out, as I pulled in, to greet me and record necessary readings. Entire check-in process took less than ten minutes; smooth, prompt, friendly and professional.
GREG LMake sure the equipment is clean and in proper condition
KRIS TI had to go 70 miles out of my way to get the trailer then you overcharged me and then I can't get a hold of anyone to discuss about the bill I usually use your equipment at least three or four times a year I am just no longer going to use your equipment because you're not trustworthy anymore your rip off do you understand that if it was you you'd be pissed
CHARLES RRetrain the staff to be more polite and respectful to the costumers.
Frank GWho ever called me to find out about the truck needs a lesson in customer service and customer safety.
Valjeanne GI was charged $633.94 for a carry all trailer to move a car 700 miles. I was told it was a 4 day proceed charge. I can understand a drop off fee, but 634 for one day? I rented it at noon one day, and returned it the morning of the next day. So, boo. Not that cool. It's the first time I've felt ripped off by Uhaul.
JESSE SThe 26ft truck I reserved the month before was not there when we went to pick it up! They gave me a 20ft…truck and because of this we had to give furniture away…and I had to leave all our Christmas decorations behind. That's another 18 hours there and back we have to make because someone let our reserved truck go! Very disappointed! The gentleman there didn't know what happened…the guy on the customer service line didn't know what happened. The truck we received was clean and drove well. It was just way too small!
Donna MThis was a terrible Uhaul experience. My original reservation was for Pinetop, AZ. I show up to get my Uhaul equipment and they state that it's not there but in another town. I had to drive with my 4 month old, 3 hours round-trip just to get the equipment. I never received notice of this change. A Uhaul representative stated I would receive a call from corporate in 24 to 48 hours. I never received one. Overall bad experience
Dylan RLonger hours, or better marked areas.
Klien SEasy and friendly.
Stephen CThis uhaul location is absolutely wonderful.
Michelle CNo comment at this time.
Carlos YBe cool
DAVID Eowner/operator was friendly and helped us throughout.
james yGreat help. Reversed trailer for me and everything.
Del Hvery helpful proprietor.
JAMES YThe only thing is we needing a little bit more help to hook up and there was no one there anymore. The next person in office said the owner was coming back and he didn't . We finally figures it out ourselves
Diane WThe man that was there helped me out very well.
PHAEDRA WThe staff at this location was extremely kind, helpful and informative.
Carrie TLocation is convenient just a few blocks from our apt. Mr. Farr took care of unhooking the trailer from our truck. We were very tired. We towed a car from Tucson. With snow detours it was 400 miles! We got the car to our place safely. It is a car new to me. I was nervous about it getting damaged. I did not have another driver. Towing was cheaper than fueling both vehicles twice on the way home.
NANCY TNot a thing.
LULA LFix your policy. If I have to enter all my info and set up to pay online I am tired of going through the process again on site.
Donald CThis guy really knows what he is doing, Was a great help.
Vincent FThey were very help full. Shame the pick up was so horable
robert pThey were great and saved me. I thank them so much
Juan GEverything good. Employees polite
BENJAMIN HI did a quote online and the total was $388 and when I paid it was way more. I don't pay taxes in Montana but was charged taxes I guess ??
Charles LGreat overall Experience at the pickup and the return ????????????????????
robert dfriendly, easy return.
james yHave equipment where its ordered. Also your costumer service reps need a class in customer service both the guy who handled getting me the truck and at pick up were rude and demeaning need to make late night returns easier as well if i had any other option to move beside uhaul i would certainly use it on my next move
Christopher SGreat Customer service
Casey DThe fellow in Holbrook, AZ was a lifesaver. I have never worked with a UHaul person as helpful as he was, and though it is unlikely that I will ever be in a position to use his services again, it would be most excellent if all other sites were as friendly and helpful as he.
Mitchell UExplain how to read the chart showing how many gallons of gas are needed to reach 1/2 tank. Make sure to have the correct size of U-Haul that is ordered.
Brock BThis was not our original drop-off point. We were asked if we could drop off at this location some 30 miles from original point. Like to be as accommodating as I can so I agreed. Get her and business is closed. Try self check out. Website says cannot verify location. Have to research to call customer service. Get checkout/in handled. Was told would receive $30 credit on bill (not much) total trip for wife to pick up and home 60 miles, total time 2.5 hrs. Times 2 people=5man hrs divided into $30 = $6 per hr. Pretty. Heap labor by any standard.
John sThis was not our original drop-off point. We were asked if we could drop off at this location some 30 miles from original point. Like to be as accommodating as I can so I agreed. Get her and business is closed. Try self check out. Website says cannot verify location. Have to research to call customer service. Get checkout/in handled. Was told would receive $30 credit on bill (not much) total trip for wife to pick up and home 60 miles, total time 2.5 hrs. Times 2 people=5man hrs divided into $30 = $6 per hr. Pretty. Heap labor by any standard.
John SWe dropped the trailer off after hours. The app is very helpful for doing this.
Anita SThe guy working was really nice. Poor dude seemed so overwhelmed and like someone left him there without instructions or enough training to be there alone. I unloaded my car from the dolly and left the truck where he asked. Told him I cleaned the truck and about the dolly issue. I even left a note in the truck. If I need to submit a time stamped photo from when I picked it up, I can. It was broken in Taylorsville, and neither myself or this shop is responsible for the unsafe "fix" of the passenger brake light.
Corey BReturned the truck and trailer successfully. Although we had a slight problem with the fuel.. We left Phoenix on half a tank.. And we returned it on half a tank. At the time when we left Phoenix during the initial contract agreement.. The uhaul representative (young guy) left the truck running for over an hour.. And wgen it was time to depart the fuel was at half tank. So that was a bit inconvenient when we returned the truck in Holbrook, Arizona.
Antonio SThe representative who helped us walked us through everything. He did an excellent job.
Byron Hpeople were very nice
Privacy R | First ImpressionsThe manager is VERY nice and helpful.
Privacy R | First ImpressionsClean and ready storage unit
Privacy R | First Impressions