Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Y'all were fantastic. The unit
Served my purposes. Thank you for all your help and information.
sherrion t
|
Overall Experience
Rating:
5.0
Why are there no jacks on the 6 x 12 trailers? Hard to lift at the location, and had to use a floor jack to unhook it while loaded.
Brian W
Rating:
5.0
Customer did not leave a comment.
Jens L
Rating:
2.0
Why did you charge me an after hours fee to drop off on Monday like I was scheduled to do?
I was scheduled to return the trailer on 18 March 2024.
I returned as per contract on Monday even though you were closed on a regular business day, yet was still charged an after hours fee?
Unacceptable. Please refund the $20.00 you billed me for this discrepancy, as your property was returned as stated in contract.
Thank you.
Mason W
Rating:
5.0
Patty is wonderful, friendly and helpful. Thank you
Steven P
Rating:
5.0
Customer did not leave a comment.
Mitch P
Rating:
5.0
Customer did not leave a comment.
Jens L
Rating:
5.0
I was well pleased with the whole experience and will use this location again!
Tollie J
Rating:
5.0
The Farnsworth family are Paonia locals who are well-respected and for good reason. Their customer service is excellent and they are kind, friendly folks.
Janet R
Rating:
5.0
Customer did not leave a comment.
Mary G
Rating:
3.0
Customer did not leave a comment.
Clent C
Rating:
5.0
Customer did not leave a comment.
Mitch P
Rating:
5.0
I have rented from this location many times. Always been great service.
One comment I would like to make is more on the corporate level than the local store. I noticed a second Uhaul location pop up last week that is only about a mile from this location. This is in addition to the other one in the town 10 minutes away in Hotchkiss. We are a small town of only 1400 people, and the neighboring town is small too. Surprised to think there would be enough business to share between the three Uhaul locations. Three close by in a big city with large populations might make sense, but seems you are making it hard on small businesses in small towns by allowing so many outlets. Just a thought I had. Thank you for consistently delivering a quality service and product. I have rented Uhauls many, many times in my life.
Marc B
Rating:
5.0
Customer did not leave a comment.
Royce C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
paul s
Rating:
4.0
Customer did not leave a comment.
Jilll K
Rating:
5.0
Customer did not leave a comment.
MARISELA E
Rating:
5.0
They were so friendly, and fast. explained the paperwork, and offered insurances that i wasnt awear of.
Brandi W
Rating:
5.0
Customer did not leave a comment.
BILL M
Rating:
5.0
Mrs. Farnsworth was nice and accommodating, fun to talk to!
Brett C
Rating:
4.0
Customer did not leave a comment.
Matthew G
Rating:
5.0
Tip top customer service
SAM C
Rating:
5.0
Customer did not leave a comment.
Amy C
Rating:
5.0
Customer did not leave a comment.
Sara S
Rating:
3.0
Move out date was actually 11/27/22.
Cost increases were a factor in move out.
The unit started out clean, however, it leaked a lot of dust and dirt that settled on everything. Not aware of any maintenance or of any being needed.
Security is provided by your own lock, nothing more. There is no lighting.
*JON S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
chad t
Rating:
1.0
This location charged me for for returning the haul on Monday. They were closed on Monday and charged me $20 extra fee!! That is not fare. They also charged a clean up fee. That was unreasonable the haul was as clean as when I picked it up. I want my $45 back!
Suzanne T
Rating:
5.0
Customer did not leave a comment.
Jim S
Rating:
5.0
Used facility 30 years. Never one issue or complaint about anything. Very obliging and friendly service.
*ELIZABETH B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard T
|
Overall Experience
Rating:
4.0
We only got 22 pads instead of 24 but didn't realize it until we got home 75 miles later. They had two 26' trucks and one had bald rear tires, so luckily he other was okay. Not the fault of the location, but we reserved the truck a month early and were to pickup in Montrose 30 miles away). But none available at the time of pickup so had o drive an an additional 35 miles to get the truck in Paonia
Wayne P
Rating:
5.0
Customer did not leave a comment.
vincent m
Rating:
4.0
Customer did not leave a comment.
CHERYL H
Rating:
5.0
Excellent Service. Friendly Staff.
Great Location.
Daniel N
|
Overall Experience
Rating:
5.0
Super friendly and helped me get a few extra days booked for my long trip.
Barry P
Rating:
4.0
The inside of the cab on the truck had a very bad odor. My husband had to use air freshener every time we stopped. It really needs a good cleaning on the inside. On a positive note, the lady behind the counter was a big help and very pleasant.
Virginia W
Rating:
5.0
Customer did not leave a comment.
Jamie M
Rating:
1.0
Customer did not leave a comment.
Kyle J
Rating:
1.0
Farnsworth was fine and the people there were really great, kind, she helpful. The problem was that it was over four hours away from the location where I reserved the trailer. UHaul waited until it was too late to make alternative plans before calling to let me know. The website continued to show available rentals for that day in Denver. This is fraudulent behavior on UHaul's part.
Berkeley D
Rating:
5.0
clean windows of truck
GRAND V
Rating:
5.0
Simple and inexpensive
David C
Rating:
5.0
Customer did not leave a comment.
Steven F
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
5.0
Customer did not leave a comment.
Kevin B
Rating:
3.0
Customer did not leave a comment.
Daniel H
Rating:
5.0
Was able to drop unit after hours on a weekend.
Very convenient
Cameron J
Rating:
5.0
The woman who helped me understand how to hook up the trailer dolly and get my car load it up was super helpful and kind. She was very patient with me! Thank you!.
Jacqueline L
Rating:
5.0
Kudos! Thirty years ago I had such a bad experience with Uhaul, I swore I’d never rent with y’all again! However, with no other options I rented a 10’ truck that was clean, new and reliable. The customer service on both ends was friendly and helpful. Overall the experience was excellent and super-efficient! Wow! Way to go Uhaul, incredible improvements!!
Thank you 🙏🏽 !
Antonio M
Rating:
4.0
Customer did not leave a comment.
PHILIP T
Rating:
3.0
They close at 3 o’clock every day. So you’re pretty much on your own to deal with the equipment which was hard for me.
Jessica W
Rating:
5.0
So easy, so convenient, easy access and exit, clear areas for maneuvering and parking, easy key pickup and dropoff...don't change a thing. Even a kind call from Pat the manager to be sure we were okay with everything. I wish ALL UHaul locations were this good!
karl d
Rating:
5.0
The staff were very helpful and kind.
I will miss my monthly chat with Pat when
paying rent.
Leslie T
|
Overall Experience
Rating:
5.0
Check-in was prompt and efficient and quick.
Patricia E
Rating:
5.0
Customer did not leave a comment.
Halley P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
IAN S
Rating:
5.0
Hands down, Pat Farnsworth and Team run a great storage locker and U-Haul center operation in Paonia, Colorado. Our town is so lucky to have this well-run storage facility in such a remote part of the valley. So many people here benefit. Thanks for an awesome job Pat!
Dana S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RYAN B
Rating:
5.0
I’ll practice backing a trailer!
STEPHEN G
Rating:
5.0
Nicely accommodating.
Ted D
Rating:
5.0
The Farnsworth’s are great to rent from and I would rent again if needed. Thank you so much
Cheryl C
|
Overall Experience
Rating:
3.0
I couldn't find the drop box for the keys - having an obvious one out in plain sight would be helpful.
SUZANNE T
Rating:
5.0
I appreciated the service I received.
Robert S
Rating:
5.0
Customer did not leave a comment.
JOSE G
Rating:
5.0
Customer did not leave a comment.
MICHAEL D
Rating:
5.0
Your vehicle was clean, was easy to drive. It was in excellent condition. It was as well the best price offered for 26’ rental trucks.
Rowan M
Rating:
5.0
Great rental place. Friendly & helpful
DOUGLAS D
Rating:
5.0
Easy drop off process.
Greg P
Rating:
5.0
Customer did not leave a comment.
John A
Rating:
5.0
Customer did not leave a comment.
DAVID H
Rating:
5.0
Customer did not leave a comment.
SALLY L
Rating:
5.0
Customer did not leave a comment.
WILLIAM K
Rating:
5.0
Good location and access.. staff helpful and easy to work with. Have used twice over the last five years and would definitely use again.
Judith M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen G
Rating:
5.0
Customer did not leave a comment.
DEBBIE A
Rating:
5.0
You guys are always so helpful, kind, and professional. Thank you for everything!
CALEB V
|
Overall Experience
Rating:
5.0
Pat Farnsworth was very accommodating and helpful. She made our move so much easier when
rental equipment was hard to come by. I highly recommend Farnsworth U- Haul.
DANIEL S
Rating:
5.0
Person came in even though normally closed to help with storage unit and rental return!
KIRK M
Rating:
5.0
Easy to drop off and friendly service.
DAN E
Rating:
5.0
Customer did not leave a comment.
WILLIAM G
Rating:
4.0
Customer did not leave a comment.
Douglas S
Rating:
5.0
Very helpful, pleasant, efficient, in and out
Thank you
kelly a
Rating:
5.0
The truck needed to be swept out, but everything else was great.
Dylan F
Rating:
5.0
Customer did not leave a comment.
Darrell F
Rating:
4.0
Customer did not leave a comment.
CODY B
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C
Rating:
5.0
Customer did not leave a comment.
Douglas K
Rating:
4.0
Very helpful and courteous
Larry F
Rating:
5.0
Customer did not leave a comment.
DONNA A
Rating:
5.0
Customer did not leave a comment.
karl d
Rating:
5.0
Customer did not leave a comment.
karl d
Rating:
5.0
Nothing wrong with this place, excellent people; U Haul sucks - I reserved in Denver Metro, 2 days before they asked me to drive 4.5 hours to pick up this trailer, when asked why they couldn't call more than 2 days before the answer was 'we aren't allowed' to prevent me from making alternate arrangements; it's a f-ing corporate scam and I am reporting UHaul to FTC and state attorney generals office; I realize there is a shortage but to keep people hanging on that lousy excuse is a total scam
SHUVASHIS K
Rating:
5.0
No suggestions at this time.
MARISELA E
Rating:
1.0
We were given this drop-off location on a day this business was closed. There is inadequate cell service at this location so I was unable to use the self-drop options. I called another local site that was open, they would not accept my equipment. I accrued an extra day charge that isn't fair. The company representative I "chatted" with was not overly helpful. I understand a manager will review this issue and get back within 3 days. DON'T ASSIGN A DROP-OFF LOCATION THAT IS CLOSED!!!
JAMES P
Rating:
5.0
Customer did not leave a comment.
CONNIE R
Rating:
5.0
Customer did not leave a comment.
CHRISTY T
Rating:
5.0
I had a very good experience here as well. Didn't get the lady's name, but she was friendly and efficient at drop off
SALLY B
Rating:
2.0
Easier drop off egg gem there is no service to do online check in.
Christina G
Rating:
5.0
Customer did not leave a comment.
Laurel G
|
Overall Experience
Rating:
5.0
We rented a truck and car hauler trailer. The truck was perfect; clean and ran great. The trailer was another thing entirely. Midway on the trip, the right rear axle spring perch came loose and the axle slipped rearward. Scary and extremely dangerous!
The rental folks in Paonia, as always, were wonderful and everything turned out okay.
I'd have someone look at that trailer, though.
karl d
Rating:
5.0
Great people, very helpful and understanding. Storage units are nicest I've used and I've used a few.
Brian H
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JAMES P
Rating:
5.0
Customer did not leave a comment.
RUSSELL S
Rating:
5.0
Very friendly personal
Norberto G
Rating:
4.0
Customer did not leave a comment.
John B
Rating:
2.0
Couldn't connect
No service
+they charged me $12 for gas
Are you kidding?
I had to drive 28miles back in morning since no service
craig h
Rating:
5.0
The office smelled bad food???
rebecca w
Rating:
5.0
No improvements, fantastic service tjese guys go above and beyond.
Jerry B
Rating:
5.0
Customer did not leave a comment.
Deborah a
Rating:
5.0
Customer did not leave a comment.
Greg A
Rating:
5.0
Customer did not leave a comment.
Greg A
Rating:
5.0
Customer did not leave a comment.
SHAWNA W
Rating:
5.0
Great customer service
Barbara S
Rating:
5.0
Service and equipment were all excellent, and price was very reasonable. I was very happy with the whole experience and would highly recommend to others. Thank you
Marc B
Rating:
5.0
Customer did not leave a comment.
christopher j
Rating:
4.0
This facility and persons working there made it easy to store my stuff in a safe way. Thanks to you all for making it a safe and local stay.
Pete H
|
Overall Experience
Rating:
3.0
Unit was very clean but there is no security gate at the entrance of facility.
Anita O
|
Reservation
Rating:
5.0
Pat is efficient, knowledgeable and extremely helpfull. I have really apprecieted her warm and hospitable personality. Good job for Paonia. Thanks for all her help.
clarke c
|
Overall Experience
Rating:
1.0
Our storage unit was broken into and everything was stolen, Farnsworth Minis had NO security cameras NO security fence they did not want to help us at all they did not care about us!! HORRIBLE!!!
Elizabeth K
|
Overall Experience
Rating:
5.0
We moved out of our 4 storage units on July 14th, 2018. Units were very clean, easily assessable and well kept. Very satisfied!
Thank you,
Paul Thliveris Sr.
*PAUL T
|
Overall Experience
Rating:
3.0
excellent service thanx!
Privacy R
|
First Impressions
Rating:
4.0
The $20 cancellation fee is absolutely uncalled for!