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Eugene D
Customer Reviews for Farmville Sporting Goods
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Honestly got to deal with the most helpful salesman who was quick at checking out the truck, and the check in process was quick and easy, good folks down there at farmville sporting goods, used the truck for what I needed and they helped every step
Stephen HOverall Online Experience: 2/5 Navigating through U-Haul's online platform proved to be overly complex and ineffective. From reserving to drop off, the process felt frustrating and time-consuming, to the point where I had to go to a 2nd location to get a truck, because there was no option to pick up the reserved truck at the first location and they were closed. Regrettably, this frustrating experience casts doubt on the likelihood of using U-Haul's services again in the future.
CINDY HNeed to teach employees how to use the system. Worse experience ever!!
Buck LThese guys were so disrespectful not listening to what I had to say. I paid a whopping $120 and haven't heard from Noone yet.
tyrek gFarmville Sporting goods was awesome. The U-Haul company first had me at Bula Fiji Mart at 1605 West Third St. FarmVille, Va. with a phone number of : 434-808-0760. I was scheduled to pick the truck up at 9 am and at 9:30 they had never opened the store. I called FarmVille Sporting goods and he was extremely helpful helping me to cancel the first rental and to rent the truck. I would never recommend Bula Figi mart and as far as I am concerned, U-Haul should take away those privileges to rent the stuff for U-Haul. I cannot say enough nice things about FarmVille Sporting goods. They are a keeper!!!
Eloise WFriendly service.
Craig SCommunication, and disconnection of the equipment was not there!!!
ERNEST MIt's very unsettling to wait inside a gun store to rent a truck. The sign on the door warns: "No masks allowed. This is NOT a gun-free zone! Guns SAVE lives." I signed up for a contactless rental, but the salesman said he had to do it in person. I had to wait 15 minutes while he sold a pistol to one couple and helped another customer with a small assault gun. He was actual quite nice and helpful, but the shop-owner's policies and the store itself were disturbing. I will not go back there again, ever.
Ronald GJob well done. No changes.
LINDA MService was great!!
Terrisa BGreat service. Easy pick up and return. They were great to work with.
Paul SThe worst customer service I have ever experienced. Disgusting backwoods drop off location. RUDE unintelligible staff. Charged me for mileage when contract stated unlimited miles. Don't worry, I got my money refunded. Select another location for drop off. This is just a filthy pawn shop that smells heavily of gasoline inside who don't care about returning U-Haul trucks or customer service. What more could you expect from a lame pawn shop.
Adrian CMy problem is that my mileage from location was farther that expected so I was charged extra 30 miles
Biil AThis was not a pleasant experience. While the location was perfect I discovered when I visited this location early the truck did not have the blankets I ordered or the 2 dollies. This location did not want to be bothered with helping me. I drove across town and found only 5 blankets and 1 dolly at a different dealer. After 5 phone calls I finally got the Virginia Field Manager who promptly got me the 60 blankets I ordered and another dolly. The equipment worked fine and all the UHaul reps tried to be helpful. But 5 calls to resolve the issue? The dealer at this location just did not care.
Randal PDrop off was quick and painless. Nice employee.
Richard WThe only issue I had was we were charged for 7 gallons of fuel when we actually had more fuel in truck then it had when we picked up the truck. But I contacted uhaul customer service and they refunded the money charged. I was happy with the service.
Pam RThe location closed at 2:00pm on Saturday. For a one-day rental such as mine this is not practical, and apparantly resulted in a late fee being assessed even though I had discussed when I would bring it back at the time of pick up. There was no menton of a late fee at the time but it is in the contract which I did not read (by email) until later.
Dale GProblem was not with the staff at Farmville Sporting Goods, issue was with lack of a dolly that I had reserved. Caused significant issues with my move.
James WGreat service
Hilda GVery slow
Linda GTook them two days to finally check in the trailer. Even called after the first day to ask about it and they still took another day to get it finished
Justin BDrop off was Granbury Texas.
DAVID IThank you Kyle and Scott
thomas jY'all did a good job
Monica OThank you Kyle and Scott !
thomas jExcellent service friendly fast in and out
Gregory LGreat customer service
clyde sI had pictures of gas level and the mileage before I left the Townsend location. The people were nice and corrected the inaccuracy with the gas and the mileage.
Tod DI ordered a 15’ truck and got a 26’ truck. This was not a plus. I’ve had trouble with big trucks and really didn’t want that truck, but we had to do our move this weekend. No one informed us that a 15’ truck was impossible. Most of the trip was ok, but I needed to pick up a new table from a furniture store and couldn’t navigate the truck thru the lot. I was nervous the entire time, and driving as much as I had to in that truck was an unnecessary stress. I’m having heart surgery this coming week…I don’t need that kind of help.
Jeremy DMy experience was good. I do think that the reciept should be given to you when you bring the truck back. I did receive an email though that had my info on it the next day. Otherwise everything went well.
debera tHad a hard time obtaining the truck waited on hold for 30 minutes to resolve this issue. And it was very expensive.
Joseph SDidn’t have the vehicle I reserved and had two days to let me know, decided not to and waited until I came in to do the mobile pickup to tell me. Also did not have the equipment I requested, same deal as above. I didn’t mind the changes, I was upset about the lack of communication. I also reported the cab and truck back were extremely dirty and was then charged a cleaning fee for the mess I was given when I picked it up.
Jesse SOur first order had to be canceled because the dolly was not where it was supposed to be. We are very thankful for the people at Farmville Sporting Goods for helping us cancel the original order and make this rental possible!
Sarah BThe location was closed when I dropped off the truck. The key drop box was a little hard to find. If another truck had not already been parked there, I would not have known it was a uhaul location.
John DTrailer pick up was good and clean. Wish there was a jack that could have been provided to attach / detach the trailer
Jay OWas only able to secure a rental after walking into this place in person after about 4 tries of doing it online. After this experience I will never rent from uhaul again.
John HI was not able to return my truck poor internet connection.
Loria SMy rental was NOT ready, which caused confusion. I did get an upgrade and thank you.
Bella KFantastic experience! These folks are wonderful and understand customer service and hospitality while keeping it all professional.
William SPoor customer service
Tiffany BI was told by the u-haul rep that farmville sporting goods hours were 10-6, not true, we got there at 9:30 and they were open and was told they closed at 5:30.
Virginia MThey made the rental easy.
Ken DI was overcharged for two days. I contacted the company by email but have not heard back from them.
hazel cHe gave me the key. He didn't explain to me what to do. There is no key drop outside.
Sylvia LNowhere online did the inside floor dimensions for the 10' truck I rented include any awareness of the lost intrusion space due to the inside wheel well caps and the protective cover for the fuel filler pipe. This messed us up in being able to fit all the furniture we had to move. Had to stuff some of it crammed into the wife's car.
Thomas MI am very upset with U-Haul. I was overcharged for mileage. When it was never explain to me that I could not go beyond 30 miles renting the truck. That was after I already paid for 133 miles. Someone needs to get in contact with me from this company. Because I paid an additional $147 or 148 and I only drove 199 MI. Which means you also hold me some money back
karl J