Comentarios del cliente para Farmers Insurance Freddie Hanner

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Farmers Insurance Freddie Hanner

Grado total:

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mark C. en

Grado:

Freddie in New Albany was incredible. He had the truck ready to go and was wonderful working out the return making it as easy as possible. The group at the much larger location in Jeffersonville on Eastern Blvd were a complete disappointment. I went to the Eastern Blvd location personally on Wednesday and reserved the truck in advance of this Saturday rental. They only had a 26 ft truck but I could make that work. I called a day later on Thursday to see if a 20 ft truck opened up and they said no so I said ok as you can always go bigger. On Friday I got a text to confirm the rental which I called the number provided and confirmed the rental for Saturday AM When I got to Eastern Blvd location at my time on Saturday morning they informed me my truck rental was in New Albany vs there where I had rented the truck. All they could say is that someone named Ashley had tried to call but got no answer. No one today answers cell phone calls from numbers they don't know. So I don't doubt she called but she left no message at all. She could have simply stated that your pick up location moved to a different city and to call if that was a problem. At check in all the lady could say is there is nothing they could do and your truck is not here. I will never sue the Eastern Blvd location again and being part of a 9 sibling family and large community connection I will make sure that everyone is aware of the poor service they need to avoid. Mark Casper

Michael K. en

Grado:

El cliente no dejó un comentario.

Robert H. en

Grado:

Great experience! The employees made me feel like a guest and not a customer.

JUDITH B. en

Grado:

The service was very good & the truck was very nice. It handled very well. The rates were reasonable. We will definitely use this location again if needed.

brian K. en

Grado:

El cliente no dejó un comentario.

carole P. en

Grado:

Open earlier!

scott H. en

Grado:

El cliente no dejó un comentario.

REBECCA M. en

Grado:

The air conditioning did not work and it was 95 degrees that day

Scott A. en

Grado:

El cliente no dejó un comentario.

Gregory D. en

Grado:

Nothing, staff was friendly and very helpful.

Jeremiah M. en

Grado:

El cliente no dejó un comentario.

kathy M. en

Grado:

I went to return the truck. It said the place was open but it was not. Left the truck and dropped off the key. When I called, I advised them that the truck cab smells like body odor.

joe S. en

Grado:

El cliente no dejó un comentario.

GUYLAIN K. en

Grado:

evrething was good

Eric T. en

Grado:

El cliente no dejó un comentario.

Bobby C. en

Grado:

Call me. My reservation experience was frustrating. I want a discount.

jamie C. en

Grado:

El cliente no dejó un comentario.

Lonnie D. en

Grado:

El cliente no dejó un comentario.

lena B. en

Grado:

I reserved a 26 ft. truck 2 weeks in advance at another location for 10 am. When i got to the location on time, my reserved truck did not come in so i had to wait 2 and 1/2 hours for a different truck at a differnt location. Not very happy since i did have the truck reserved! The place i actually picked up the truck was very nice and placed me into a truck in a timely manner. Wonderful people! Trucks should not be reserved back to back....there should be an hour or so between rentals to make sure there is a truck ready for the person with a reservation!

Bridget B. en

Grado:

El cliente no dejó un comentario.

Mike C. en

Grado:

have better custom service there

david S. en

Grado:

El cliente no dejó un comentario.

Scott F. en

Grado:

El cliente no dejó un comentario.

Douglas A. en

Grado:

New we were on our own when their was no help to get the trailer hooked up and no instructions on how to use the car hauler.

WILLIAM ROBERT F. en

Grado:

El cliente no dejó un comentario.

David H. en

Grado:

El cliente no dejó un comentario.

Karen Z. en

Grado:

Super friendly and I would definitely recommend that location

Brock H. en

Grado:

El cliente no dejó un comentario.

Steve C. en

Grado:

All went well.

Virginia M. en

Grado:

The truck was dirty and cab smelled. There was chewing tobacco spit in the cup holder and a little bag with marijuana in it. Totally unacceptable. You are putting me at risk when I drive off with it. What if there was a reason to pull me over and a policeman found it in my possession. Of course I could be tested to find nothing in my system but that is beyond bad and completely unacceptable. I called and left a message with the pick up location and have not heard back from them. Very very very dissatisfied I did take pictures

Michael C. en

Grado:

El cliente no dejó un comentario.