El cliente no dejó un comentario.Kim D.
Farm All Fix
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Mark D.
Great placeMIKE M.
Because of having to pay for the extra fuel, I will never rent anything from U-Haul again and this was probably the 50th time I have rented from U-Haul. Never again.DAVID O.
Thank you, Mike, for your help, your good humor, and for helping me keep my mileage charge within my budget. Strong work.Anna E.
Nothing - the owner was very pleasant and took good care of me.DANIEL B.
El cliente no dejó un comentario.Paul B.
4 marker lights outgreg F.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.richard W.
El cliente no dejó un comentario.Jeff C.
El cliente no dejó un comentario.elizbeth M.
El cliente no dejó un comentario.DAVID S.
Excellent, helpful and friendly service! Highly recommend.Bob S.
I dropped off the truck and trailer on a Sunday when they were closed. Easy drop box.Karl W.
Mike is always professional. I've rented a half dozen times from him.Mark D.
cargo vans one way pleaseNadya B.
There was junk everywhere and not enough places to park a uhaul. Also very little cell service to do the 24/7 return on the app.Adrian B.
My biggest issue with this experience is that the cargo door broke under normal use and customer service made me file an insurance claim. I feel broke do to normal wear and tear and is not my problem, none the less I bought the more expensive insurance through u-haul so I didn't have to worry, yet after wasting time fussing to get the door closed you give the run around calling Rep West to make a claim, this should go much smoother.Lucas R.
El cliente no dejó un comentario.Jeremy T.
Don't let the appearance fool you. Truck was ready when promised, clean, and he checked the tire pressure when I arrived.Andrew M.
Thanks so much!Jessica M.
El cliente no dejó un comentario.jeffrey M.
El cliente no dejó un comentario.Joseph H.
Our rental was confirmed the day before, but was not actually at the pickup location. Uhaul dispatch was not only very unknowledgeable, but also kept diverting us with incorrect numbers to call and loose-ended answers that ran us in circles. We ended up driving around, ourselves, to find a place with the truck we needed and then told uhaul where it was. It took 2 hours to get the truck checked out. At this point, we were held up nearly 4 hours getting started on our moving day, totally unacceptable. Then, to top it off, we were double charged and got the run-around, again, in regards to getting our money back on the extra charge. I will never rent uhaul again and will go out of my way to tell people I know to rent from a different moving company. Each uhaul franchise is disconnected from the other and nobody seems to have any accountability.Jeffrey D.
El cliente no dejó un comentario.ronald C.
Mike was a life saver!!!! He went out of his way to help! He saved Uhal from a really bad review on google, yelp and any other social media I can post do not use U-Haul for cross country moving.Jake C.
No windshield washer fluid in the vehicle when I picked it up. Nothing against the pickup location, but we requested a pick up in White River Junction, VT and I was forced to drive over 75 miles round trip to pick up the vehicle. The U-haul reservation manager for Vermont was terrible. I asked him directly if drive such a long distance to get a very was convenient, he repeatedly refused to answer. This gentleman owes my wife and I am apology.David R.
El cliente no dejó un comentario.bruce O.
This location is basically a dump of old and broken farm equipment with a few U-Haul vehicles to the side. When we arrived, there was no one there, even though the posted hours showed them as open. Because it is out in the middle of nowhere, there was no cell service to do the self-return through the website. Fortunately, a neighbor offered to let the owners know where we dropped off the trailercecil R.
El cliente no dejó un comentario.Rosemarie D.
El cliente no dejó un comentario.Krista F.
No one there and no call back when message leftEllamari R.
The truck was completely plastered with dead bugs including the windshield and made it very difficult to see through the windshield and the bugs were very hard to clean with the windshield wipers and fluidWarren F.
El cliente no dejó un comentario.jerry J.
I'm going to send this to the creditors if not paidDavid T.
Very courteous and friendlyroger H.
El cliente no dejó un comentario.Terrence B.
El cliente no dejó un comentario.Chris P.
I had no idea that the $19.95 rate would cost me $73.87 + $7 for fuel. I am not likely to use U-Haul again.sharon L.
El cliente no dejó un comentario.Brian W.
El cliente no dejó un comentario.MICHAEL M.
El cliente no dejó un comentario.Krista F.
El cliente no dejó un comentario.Lindsay V.
El cliente no dejó un comentario.Tara C.
El cliente no dejó un comentario.Gloria S.
El cliente no dejó un comentario.Celia M.
El cliente no dejó un comentario.Chris A.
El cliente no dejó un comentario.Margaret S.
El cliente no dejó un comentario.Duane W.
The place looked like a junk yard, and we were worried about leaving the truck without a lock on the back. We were nervous that someone would come and take the blankets or dolly we rented, but everything worked out. It was also tricky finding the drop box. We arrived after hours, so there wasn't anyone there. The place looked really run down, and if it weren't for another U-Haul truck in the lot, we wouldn't have felt comfortable leaving the truck. Also we have some questions and asked for a return call, but no one has gotten back to us.Jen T.
very muddy parking lotArthur D.
El cliente no dejó un comentario.michael V.
Mike was wonderful to work with. Easy pick up and return.Krystal W.
I wish I did a evaluation of the truck when I picked it upPete N.
El cliente no dejó un comentario.Krista W.
El cliente no dejó un comentario.KEVIN W.
This comment is not about the pick up but rather the customer service I received before that. The supervisor in the Massachusetts office has no customer service skills. She was abrupt and not friendly at all. I had concerns about my pickup location and the amount of miles I was given and she was not willing to address my concern nor give somebody else to speak to. She kept repeating that she was the top person and that there was nobody else to talk to. Terrible personality for a supervisor in customer service.JOANNE B.
Friendly service. All good.RAY K.
El cliente no dejó un comentario.Angie F.
El cliente no dejó un comentario.Jeff C.
As a drop-off location it was fine and conveniently close to my location. But it was not clear how to drop off the vehicle: no one was there (not surprising on a Sunday), but there were no signs or key drop-off box to explain how to properly "drop off". And I had no cell phone connectivity to do the online drop-off. Ultimately I called customer service (at the next gas station, where I did have cell connectivity) to explain.Martin L.
El cliente no dejó un comentario.Kayla C.
El cliente no dejó un comentario.Helen S.
El cliente no dejó un comentario.Rodman L.
Great friendly service. Accommodating to your situationTimothy E.
This was well managed and convenient. The staff were extremely helpful, friendly, and fast.Bob O.
El cliente no dejó un comentario.Richard S.
El cliente no dejó un comentario.James T.
El cliente no dejó un comentario.Sherry S.
El cliente no dejó un comentario.Mike L.
I had to keep the truck for an extra 2 days @40.00 per day. I thought that was way too much, especially when the side of the truck advertises 19.99 per day.becky W.
Very crowded very busy one person working she was very helpful but needed some help. Space was very cramped.David W.
Easy and convenient drop off.Aydin B.
This place is closed on the weekend and doesn't have good LTE service to be able to return the vehicle online. It was very frustrating and stressful. The key ended up getting locked in the cab. The first uhaul rep that I called told me to call AAA. AAA told me that they couldn't unlock the type of uhaul we had because it was considered a commercial vehicle. I called customer service back and the lady I spoke with just put a note on the contract.Stephanie M.
Muddy driveway, no one there, not very inviting and I'm not even sure if there's an office. Also the staff charged us $10 cleaning fee for "packing tape all over the floor," which doesn't even make any sense. The packing tape was on our well-sealed boxes, and we didn't unpack them in the vehicle. Also for one stray bottle my husband didn't notice and left in the cab. $10. We're clean people and knew enough to clean up any garbage, and even cleaned out the garbage upon original pickup. Disappointed overall with the experience.Jessica N.
El cliente no dejó un comentario.Aron K.
El cliente no dejó un comentario.Marjorie C.
It was perfect for my needs and close to where I ended my trip.WILLIAM P P.
El cliente no dejó un comentario.Wayne W.
A more noticeable dropbox for keys when you return.Mary D.
Mike is greatMyron B.
Wonderful experience Thank you JessieKayla T.
El cliente no dejó un comentario.Wilhelm W.
El cliente no dejó un comentario.Jeffrey N.
El cliente no dejó un comentario.Kimberly S.
Everything was fine.Gail K.
El cliente no dejó un comentario.Paul H.
Very easy to arrange rental through this location.Jill B.
Helpful and friendly service.Ignacio V.
El cliente no dejó un comentario.BRIANA M.
El cliente no dejó un comentario.BRIAN F.
El cliente no dejó un comentario.JONATHON B.
No improvements necessary - all was satisfactory.Edwin B.
Customer Service. I am sure the Uhaul rep is a nice guy but he comes across very unhelpful and grumpy. He couldn't find my online reservation, it wasn't in the system but I have the online reservation in my inbox. He told me he would have to enter the information in for the reservation even tho I had already done it online (not his fault but Uhaul's system). Then he had to re-enter the information three times to get it to work (system again). All in all, it took 45 minutes and should have taken 5 minutes. The actual tow dolly worked great. I would us Uhaul again but I would get it from another location next time. UHAUL - fix the system, my online reservation did not show up on his pending reservations page, either rep. training is required or software engineers. Overall: Two stars for the location Two stars for the system Four stars for the equipment.JAMES P.
I called customer service Saturday, and the woman I spoke with was curt and rather rude. She told me information that was completely different about my return options from what I was told when I picked the trailer up. When I questioned her she stated that "You signed a legal contract." As if I was trying to do something other than what I had been told was ok when I picked up the trailer. I would avoid uhaul because of her alone when I can. Also the trailer listed as 5x9 will not fit an item only 4'10" wide inside it. Had I known I would not have rented an unusable trailer.ADAM C.
El cliente no dejó un comentario.HARMONY Y.
El cliente no dejó un comentario.PATRICIA C.
Great professional serviceRONALD D.
El cliente no dejó un comentario.DAVID R.