Customer Reviews for Farm All Fix
(U-Haul Neighborhood Dealer)

Rating:

5.0

Excellent staff

Rating:

5.0

I was originally supposed to have a 20’ truck. U-Haul downgraded me to a 15’ foot truck at my original pick up location. First this is unacceptable. You never downgrade a customer you upgrade. A 26’ truck was available at my preferred pick up location. The U-Haul traffic office found a 20’ trailer, but it was 25 miles away. This created a huge burden and delay to go pick this truck up. That said the customer service at the new pick up location was excellent. The representative at Farm All Fix did add 40 miles to my original contract to help compensate for the drive to his location.

Rating:

5.0

Mike was very pleasent to deal with.

Rating:

2.0

Tried calling several times but voicemail was always full

Rating:

1.0

It is literally a junk yard. With barely a place to park the truck.

Rating:

5.0

Mike is a great person!

Rating:

5.0

Extremely convenient location, friendly service, very helpful staff!

Rating:

2.0

The trailer is not user friendly for people who have to take the trailer off. You need to install a built in jack to help people who are not strong enough to lift it.

Rating:

5.0

Great to have this available north of Randolph, where previously Uhaul was not an option for us.. Mike McPhetres was great and willing to set me up on short notice when i dd not have internet access.

Rating:

1.0

Our whole experience with uhaul customer service was extremely poor. Our pick up and drop off locations were changed without informing us beforehand and we got 3 different locations for the truck alone and a separate location for the trailer. We had to drive over and hour for pick up and drop off when our original choices were 10 minutes from us.

Rating:

1.0

You move my pickup location over an hour away, and had to drive reuse as far. Fuck your guys, won’t use this again, Penske here I come

Rating:

5.0

Great experience.

Rating:

4.0

First truck had bad batter that died over lunch. Needed new truck. Cracked windshield, overhead storage area had a leak. Mud wasn’t their fault

Rating:

5.0

I had a great experience renting a truck from this location. I would definitely recommend it to a friend.

Rating:

5.0

Very helpful and convenient

Rating:

5.0

This was a convenient location for us to get a trailer for moving several items. The franchisee is easy to work with.

Rating:

5.0

Don't quote one price on line and then give a different price when charging for the rental. There was a difference of over $70. Not nice.

Rating:

5.0

The service was great, the truck was clean but the ride was like riding a bunking bronco for 2,000 miles. We stopped at a certified u-haul service area, after driving for one full afternoon and 1 hour the following morning. they said the rear tires were in the yellow, and they were not authorized to change the front tires which I felt very strongly we’re out of balance or had broken bead. At 60-70 mph I was unable to read the Highway signs, the lights did not have a stead beam, and were bouncing with the front end. I ended up with a stiff neck at the end of each day of driving due to the severe bouncing. To improve the service I believe that when a customer says that something is wrong it should be taken MORE SERIOUSLY!!! The truck handled fine except for that.

Rating:

3.0

We had ordered a dozen moving blankets and they only had a few available. It would be good if everything offered online when you order your U-Haul is actually available at the pick-up site. It seems like U-Haul should track where items are to let customers know what you can actually get at each site.

Rating:

3.0

The truck was dirty. I needed to brush and hose off especially around rear tail gate. The interior needed a good vacuum job. Truck ran well enough as we drove it round trip to Florida/3000 miles. There is an issue with the automatic gear shifting when first starting out. It often raced to a somewhat high RPM before it shifted. Once up to cruising speed truck ran well.

Rating:

5.0

the radio suddenly started working Friday AM, when I started the truck ( kind of eerie, it was a. Christian station & was a tad confusing first thing on a dark rainy AM!) It continued working throughout the AM in Boston, for Tropical Storm Elsa’s streaming torrential rain. By the time we got to Bethel VT I guess it was dry enough to quit working again,…. I hope I remember to check radio before I leave. The local agent is terrific!

Rating:

5.0

complaint is on the reservation system NOT the local location. when a reservation is made, there is no guidance on whether the equipment is available near me

Rating:

1.0

This is a terrible location, not just geographically but in no way in this inviting, inclusive, or safe. I felt extremely uncomfortable by the owner as well as the many unaffiliated men lingering in and around the grounds, staring at my every move. I was offered a donut, and after rejecting, continually and forcibly offered to eat in front of them. Their tone was demeaning; the employee explained how many hours are in 2 days, told me not to read the contract, and told me that I was “wasting their time” and “throwing off their day”. I do not recommend that U-haul continues to operate out of this location. It is not safe or welcoming to the average person, and I would never recommend anyone go there alone. It simply failed to meet any expectations I, as a consumer, hold for a well-established and highly reputable brand such as U-haul.

Rating:

5.0

Mike at Farmall fix was very helpful and he is always friendly and eager to help

Rating:

5.0

Great place

Rating:

2.0

Because of having to pay for the extra fuel, I will never rent anything from U-Haul again and this was probably the 50th time I have rented from U-Haul. Never again.

Rating:

5.0

Thank you, Mike, for your help, your good humor, and for helping me keep my mileage charge within my budget. Strong work.

Rating:

5.0

Nothing - the owner was very pleasant and took good care of me.

Rating:

3.0

4 marker lights out

Rating:

5.0

Excellent, helpful and friendly service! Highly recommend.

Rating:

3.0

I dropped off the truck and trailer on a Sunday when they were closed. Easy drop box.

Rating:

5.0

Mike is always professional. I’ve rented a half dozen times from him.

Rating:

5.0

cargo vans one way please

Rating:

1.0

There was junk everywhere and not enough places to park a uhaul. Also very little cell service to do the 24/7 return on the app.

Rating:

5.0

My biggest issue with this experience is that the cargo door broke under normal use and customer service made me file an insurance claim. I feel broke do to normal wear and tear and is not my problem, none the less I bought the more expensive insurance through u-haul so I didn't have to worry, yet after wasting time fussing to get the door closed you give the run around calling Rep West to make a claim, this should go much smoother.

Rating:

5.0

Don’t let the appearance fool you. Truck was ready when promised, clean, and he checked the tire pressure when I arrived.

Rating:

5.0

Thanks so much!

Rating:

1.0

Our rental was confirmed the day before, but was not actually at the pickup location. Uhaul dispatch was not only very unknowledgeable, but also kept diverting us with incorrect numbers to call and loose-ended answers that ran us in circles. We ended up driving around, ourselves, to find a place with the truck we needed and then told uhaul where it was. It took 2 hours to get the truck checked out. At this point, we were held up nearly 4 hours getting started on our moving day, totally unacceptable. Then, to top it off, we were double charged and got the run-around, again, in regards to getting our money back on the extra charge. I will never rent uhaul again and will go out of my way to tell people I know to rent from a different moving company. Each uhaul franchise is disconnected from the other and nobody seems to have any accountability.

Rating:

5.0

Mike was a life saver!!!! He went out of his way to help! He saved Uhal from a really bad review on google, yelp and any other social media I can post do not use U-Haul for cross country moving.

Rating:

5.0

No windshield washer fluid in the vehicle when I picked it up. Nothing against the pickup location, but we requested a pick up in White River Junction, VT and I was forced to drive over 75 miles round trip to pick up the vehicle. The U-haul reservation manager for Vermont was terrible. I asked him directly if drive such a long distance to get a very was convenient, he repeatedly refused to answer. This gentleman owes my wife and I am apology.

Rating:

2.0

This location is basically a dump of old and broken farm equipment with a few U-Haul vehicles to the side. When we arrived, there was no one there, even though the posted hours showed them as open. Because it is out in the middle of nowhere, there was no cell service to do the self-return through the website. Fortunately, a neighbor offered to let the owners know where we dropped off the trailer

Rating:

1.0

No one there and no call back when message left

Rating:

5.0

The truck was completely plastered with dead bugs including the windshield and made it very difficult to see through the windshield and the bugs were very hard to clean with the windshield wipers and fluid

Rating:

2.0

I'm going to send this to the creditors if not paid

Rating:

4.0

Very courteous and friendly

Rating:

4.0

I had no idea that the $19.95 rate would cost me $73.87 + $7 for fuel. I am not likely to use U-Haul again.