Customer Reviews for Fanshawe Rental
(U-Haul Neighborhood Dealer)

36 reviews

571 Commercial Cres Unit 5   London, ON N5V1Z2

(519) 951-6686

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(519) 951-6686

571 Commercial Cres Unit 5
London, ON N5V1Z2

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 3 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

My experience was wonderful thank you for all your assistance:)))

Anne L. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Drop box is hard to find

JONATHAN Z. 
Rating:
2.0

It's out of the way and there is no one actual person to ask for help. The online sign in was difficult to understand same with drop off. Also it can be hard to do the online sign in and drop off when the cell signal changes constantly making your data drop while trying to pick up and drop off.

Sean B. 
Rating:
3.0

Customer did not leave a comment.

Jay M. 
Rating:
2.0

Too many lies from your side If you care, just listen to my calls

read Y. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL T. 
Rating:
3.0

Customer did not leave a comment.

ANIKET B. 
Rating:
1.0

I spend almost 45 mins to pickup the U haul. Your online pickup is so bad. I called for assistance. Nobody answered my call. I requested through chat. Nobody rep

Nithin Narayanan V. 
Rating:
4.0

It would be helpful if there was a poster with the instructions of self-pickup and self-return, especially for new customers that need to rent after hours but that never have done a similar rental process before. But other than that, the rental experience was really good!

Marcel V. 
Rating:
5.0

Customer did not leave a comment.

Kashif N. 
Rating:
5.0

Customer did not leave a comment.

Aistis C. 
Rating:
4.0

Very accommodating. I rented at the very last moment, and U-haul came through.... Thanks.

David H. 
Rating:
4.0

This was a commercial drop off location, very convenient for after-hours drop-off.

IGOR C. 
Rating:
3.0

Put a sign on the door with instructions how to self check out equiptment

Aldo C. 
Rating:
4.0

Extremely difficult to return the vehicle online. The App was not reading my location and could not return it. I had to phone in to the support staff who talked through the return process.

roger B. 
Rating:
5.0

Customer did not leave a comment.

Herman J. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
4.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Vikas M. 
Rating:
1.0

There was no obvious place to park the truck, without obscuring one of the industrial units or containers.

Ian M. 
Rating:
3.0

Customer did not leave a comment.

Mitch C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS K. 
Rating:
3.0

This was not my reservation location. It was changed last minute to Hamilton road, then when I arrived found out there was no ride share available there...after 30 min on the phone they sent me to the commercial Cres location. It went smoothly after that, but all in took me over 2 hours just to pick up the truck on the opposite end of town from where I reserved it. Was not happy. Truck was nice tho.

kevin T. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

Easiest online check out experience ever! Love this option... was quick and easy !

Debbie B. 
Rating:
4.0

Customer did not leave a comment.

Mingxi S. 
Rating:
2.0

No persons on site. No clear designated parking area for the truck

MATTHEWJOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Samuel T. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
4.0

Dropped off with no contact due to COVID-19. Web app was easy to use!

Dan M. 
Rating:
5.0

Customer did not leave a comment.

Joan T. 
Rating:
5.0

Customer did not leave a comment.

Joan T. 
Rating:
3.0

Service was EXCELLENT Process to reserve was EASY Process to pickup was SIMPLE Process to return was HASSLE FREE Physical Location .. massive pot holes , gravel, dirty, no clear direction to where I could leave my vehicle, and not very secure / safe

Harish S. 
Rating:
4.0

Customer did not leave a comment.

Samuel T. 
No reviews have been submitted for this location.

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