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Lady M.
Customer Reviews for Fanning & Brush
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Uhaul pickup changed location the day before pickup. Then, the uhaul was not ready for my 7am pickup. Had to wait over two hours later for the new location to open at 9am and 24/7 pickup didn't update when the staff put the key in the box. When the 7 am pickup wouldn't work, I requested a chat and nobody ever answered me from customer service
Erik K.Excellent knowledgeable service, would rent from again
Daniel G.The location was perfect for me!
SANDRA LEE-EVELY J.very happy with your service
Toril S.Outstanding service ! Great communication! Very friendly !
JAMESE C.Fanning and Bush on sound avenue are amazing
DENISE S.excellent experience. I will use uhaul again.
Beth D.I could not pick up the truck at the time I reserved because your payment system was down. I was told I would get $50 taken off my balance. Please do so asap.
Francis K.Very helpful
CARLH J.Customer service was excellent! All of my questions were answered and the Gentleman who signed us in was very helpful and professional. If we need a uhaul trailer in the future, we will be checking the Fanning and Brush location again!
Mary S.one tire on the trailer kept going flat
Mahlon R.Location is not convenient. Not near a gas station. The self drop-off procedure is onerous.
Anthony G.There was a 60 minute wait to resolve reservation. Our initial reservation had to be cancelled and redone. The uhaul system was causing an errant $722 additional charge. Our initial pickup location was moved 45 minutes further from the storage unit we were moving the furniture from. This caused us to have to sleep in a hotel instead of at a relatives. This created a $109 hotel stay.
Brien G.Person fantastic
don C.Joe the attendant was very nice and worked with me to get what I needed. I will be grateful for all his help.
ROY V.The rep was very helpful and professional. He got us all set up and walked us through the process.
Barbara T.I went there without a reservation and I was there an hour before they opened. The service was excellent
William C.Thank you for your assistance.
Eduardo S.The truck that I rented was an older truck and had some loud noise coming from the engine whenever I accelerated. the person said the noise would go away but it did no. Also the truck had no automatic windows which made it difficult at tolls. I think for future renters only new trucks should be rented out for long distances.
Benny C.Have used this location numerous terms. Owner is a pleasure to work with.
Thomas I.Joe Brush IV was excellent to deal with. I wouldn't hesitate to return to Fanning & Brush for any U-haul needs.
Carl V.I was sent to an alternate location which was very inconvenient for me. The people there were very kind, but the first location yelled at me on the telephone, threatened to call the police if I try to drop off at his location, and hung up on me! I am a nun and I am not lying, but I understand that he has said I'm not telling the truth. I am telling the truth.
Charlene M A.Use this Uhaul location a lot for business. Always friendly great service!
Gayle M.Employees very helpful and pleasant
Thomas M.an excellent experience and Joe was the perfect technician
RAY S.Please update car transport for this excellent dealer/location.
Salvatore M.Everything was great. Joe was a pleasure to do business with!
Scott R.Uhaul website was horrible. Messed up my pick up location and time. And could not complete drop off procedure on website. Could not share my location. Overall experience was hell I will not be renting from uhaul again. I will write a poor review online. Access to trucks was impossible to find.
John l albi A.Same like they help me . They are nice person.
PEDRO A.Joe was great
Thomas I.Joe was great, helpful and friendly
Thomas I.Best customer service at this location, the rep helped me with everything, was super friendly and said their available if I have any issues.
Russell M.On Monday december 18th of 2017 i picked up the big 26' truck at Fanning and Brush at 7.30 am. What a great experience! They where there that early to and the truck was ready for me with running engine and warm cabin, that was very nice since december isn't the warmest month. The ruck was nicely cleaned and well taken care of, I felt really bad leaving the truck there later that evening with mud on the cabin steps and on the cabin floor after i had to be on a location that wasn't paved yet. Joe went out of his way to get me the best rate and was very accommodating. Definitely a U-Haul location I'll recommend. Thanks again, and Happy Holidays.
eelco S.Thank you, good service and very clean van. Second time renting from here, would recommend.
Tara D.Good people and very helpful.
Richard V.The price was deceiving. $19.95 on side of van and said first 100 miles free. The bill came to $100 and I used 40 miles max. I felt ripped off and will most likely never is uhaul again bc I felt ripped off. I would like to be partially refund as your advertising was deceiving.
John L.Joe did a great job. He promised an delivered.
Mike D.When customer returns truck with much more gas than the amount when he picked truck up there should be a rebate.
Richard P.question of location
HONG TAM N.Joe was great and very helpful. He even called us after we returned the truck to let us know we had left some personal items in the truck. Very satisfied with this U-Haul location. I'll probably pass by other locations to go to Fanning & Brush the next time we need a rental.
darlene M.Very helpful
Linda D.Nothing. Fabulous, polite, responsible. Best place ever.
WILLIAM P.Good friendly people.
bruce H.Joe was very friendly and professional. Glad to know uhaul has people like this that they can count on.
John G.I was very pleased with my experience and would recomend uhaul and this location in particular
Alexander S.Drive the Van before taking your trip to acquaint yourself with the gear shift it's a bit tricky finding reverse. Overall the Van is great driving. I would use it again and recommend usage.
sonja B.Great place. Both the father and Son were friendly. Great experience
Scott M.