Customer Reviews for Family Technology Group
(U-Haul Neighborhood Dealer)

58 reviews

986 Orange Ave   Daytona Beach, FL 32114

(386) 868-4733

Office Hours

  • Mon-Fri: 12 pm–8 pm
  • Sat: 2 pm–8 pm
  • Sun: Closed

Services at this Location:

Contact Us

(386) 868-4733

986 Orange Ave
Daytona Beach, FL 32114

Services at this Location:

Office Hours

  • Mon-Fri: 12 pm–8 pm
  • Sat: 2 pm–8 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Mary Dier 
Rating:
5.0

N/A

COLLETTE PARRIS 
Rating:
2.0

They charged me for an extra day, when I was dropping off in my drop off window.

Anthony Gonzalez 
Rating:
5.0

This man was so nice. I lost my wallet and didn't know If I left it in the truck. He waited for us to come and opened the truck and got my wallet for me during his lunch. Thanks so much.

Daniel Diaz 
Rating:
3.0

Not someplace you really want to be at night. Not inviting at all. No clear indicators to let you know that you can drop a Uhaul truck.

Kassiem Gibson 
Rating:
2.0

Person works on cellphones, was working on one when we entered. Did not speak to us, continued working on the phone he was doing. Stood there for 1/2 hr. Also never answered when I called when arriving .. idk just very unprofessional in my opinion

Roland Dion 
Rating:
5.0

Customer did not leave a comment.

Robert Tidwell 
Rating:
1.0

They gave me a messed up truck that wouldn’t go in reverse most times and that had problems with the engine. Then overcharged me dramatically for I don’t know what fucking for. NEVER USING UHAUL AGAIN.

Isabel Collado 
Rating:
1.0

Charged way to much for how long we had the truck which less than 15 hrs and drove less than 30 miles. Definitely ripped us off. Should no longer be in service

Lisette Longoria 
Rating:
4.0

Customer did not leave a comment.

Shanice Miller 
Rating:
1.0

Close it

William Davis 
Rating:
5.0

Customer did not leave a comment.

Robyn Laine 
Rating:
5.0

Customer did not leave a comment.

Mark moore 
Rating:
3.0

Customer did not leave a comment.

steven johnson 
Rating:
1.0

This location was extremely far away from my final destination and I was charged extra money due to the fact I went over in mileage. The fact that I brought the truck to a location that is convenient to your company but not to me should not be grounds to charge me extra money. I even brought the vehicle back one day early. When I first picked the vehicle up I was told the drop off location would be three miles from my final destination location; however, when reviewing the contract, the location was somehow changed. Seems to be a scam to me.

Lincoln Petersen 
Rating:
4.0

Customer did not leave a comment.

WENDY TUNSTALL 
Rating:
3.0

There was no one at the location that knew how to use the U Haul computer system. Had to wait for that person to call back - was at a doctor appointment.

Scott Kroeger 
Rating:
3.0

Customer did not leave a comment.

AMR FETEIH 
Rating:
3.0

We ordered and payed for a hand dolly but it was not on the truck when we picked it up.

Gregory Jensen 
Rating:
5.0

Customer did not leave a comment.

Melissa Floyd 
Rating:
1.0

Would not advise to drop off at Family Technology Group. Hard to find as all they have is small sign in ground at edge of parking lot and a drop box on this cell phone repair shop. Employee was on cell phone when we returned vehicle and refused to come out and inspect upon return. Within hours we had been billed for $68.00 for gauge being at 3/16 vs. 1/4. Billing issue has since been corrected and we were refunded after 42 minutes on the phone with Uhaul customer service who by the way was very friendly.

Kristie jones 
Rating:
5.0

Customer did not leave a comment.

Jasmine Muniz 
Rating:
3.0

Used app to pick up rental. Key wasn't where app said it would be. Early return was challenging as English isn't the first language for location operator. They didn't credit me for the fuel added during rental..... App had no return or early return instructions... had to call location - which was first exposure to language barrier...... Truck was clean and well maintained.

William Procter 
Rating:
2.0

Customer did not leave a comment.

Leonardo Valdivieso 
Rating:
2.0

Original drop off on my contract does not exists. Phone was disconnected. took an hour to find this place. very dissatisfied with this uhaul experience.

mike berman 
Rating:
1.0

Police hostage negotiations/swat team van was there parked in front of drop off store. There were multiple police in the area for some kind of incident. Very scary neighborhood. Poor and dangerous location for unsuspecting people trying to drop off a truck! We had no warning how bad a neighborhood it was! I would not want to ever drop a Uhaul there again. The location is near a liquor store that obviously was under police surveillance! Very Dangerous situation. We had to leave truck there or we would have been charged extra miles. It was a scary drop off!

Caren Lawrence 
Rating:
1.0

No one was there, called the number on the door the told me to park it out back and drop the keys in the Dropbox very sketchy place

Michael Cagle 
Rating:
4.0

Customer did not leave a comment.

Teresa Fox 
Rating:
1.0

Customer service was very poor, very rude.

BOB MABE 
Rating:
2.0

Clean up parking lot. Not refer issues to U-Haul customer service after U-Haul said drop off location would address issues.

Jessica Sawyer 
Rating:
5.0

Mo improvement

marian melton 
Rating:
1.0

Instructions to find keys were inaccurate. Dolly and furniture pads were not available although I paid for them. Store was closed, couldn’t get assistance

Mohamad ElChurafa 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA EDWARDS 
Rating:
2.0

Basically a parking lot. Drop off procedure did not work and had to call national U-haul to get it done. I did not receive any additional charges which was a positive.

John Mcquinn 
Rating:
5.0

Very good thank you

Antonio pina 
Rating:
5.0

Customer did not leave a comment.

TIA HARRIS 
Rating:
2.0

Customer did not leave a comment.

Gordon wilson 
Rating:
1.0

Customer did not leave a comment.

ANGEL PEREZ 
Rating:
4.0

The best experience I e ever had renting from U haul & I have been a customer since mid 80's. So thank you Sam. It was the easiest and best U-Haul rental ever. Just to say also, I have never had a bad experience using your service throughout the years. Thank you I haul. Sincerely. Valarie K

valarie koolen 
Rating:
5.0

Customer did not leave a comment.

Gábor Menczelesz 
Rating:
3.0

We had SO many trouble with drop off after hours. Costumer service helpful over the phone. Horrible experience in general. The truck was making a worrisome noise when used above 60 miles/hour, it was leaking rain inside the driver cabin and I got extremely wet. When costumer service finally answered me (after TWO HOURS waiting), they told me to accept 50$ for the problem and when I ask for more information and to speak with a supervisor, they hung up on my face. I called back and left a message. I received a message on my machine saying that "I am concerned .. other users rented the same truck after you and nobody complained". I was basically accused of being a liar. I have MANY MANY MANY PICTURES AND VIDEOS of everything. Happy to send them all to everyone. Will never rent with U-Haul again.

CRISTINA LIBERATI 
Rating:
3.0

Customer did not leave a comment.

Daniel Scales 
Rating:
3.0

I am very upset. Corporate needs to contact me

Jenna Spy 
Rating:
3.0

Customer did not leave a comment.

TRENNER TOMPKINS 
Rating:
1.0

Customer did not leave a comment.

Gerry Eichelberger 
Rating:
3.0

Customer did not leave a comment.

PATRICIA LINDSEY 
Rating:
1.0

This location is in a very run down area and does not feel safe even in middle of the day.

Robert Garman 
Rating:
1.0

Customer did not leave a comment.

Kailea Tilden 
Rating:
2.0

change the drop off area.

Thomas Phillips 
Rating:
5.0

Customer did not leave a comment.

Eddie Reese 
Rating:
3.0

They barely had any gas in the truck.

Lekisha Burke 
Rating:
1.0

Customer did not leave a comment.

Lorri Primavera 
Rating:
5.0

Very nice staff. Thank you

Stephen Hawkins 
Rating:
4.0

Customer did not leave a comment.

Alexander Martinez 
Rating:
5.0

Super friendly. Very helpful, made me feel comfortable. Hassle free process

NAimah Alford 
Rating:
4.0

Customer did not leave a comment.

Ruth Villafuerte 
Rating:
1.0

There were broken glasses everywhere in the back of the truck, and when I asked if he could clean it up if I brought it back, he said sure but he doesn't know if I'll get charged for the traveling distances. In the end I just moved because I was tight on schedule and in the process I got few cuts from the broken glasses. Very unsatisfied.

kangbeom ko 
Rating:
4.0

I was called 1 day in advance and told that I had to go to a different location because there was not a 17ft truck available and it was further away that was VERY ANNOYING!!

javier torres 
No reviews have been submitted for this location.

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