Provide updated and clean vehicles. The uhaul did not provide a smooth and comfortable ride.Janis W.
Customer Reviews for Family Store Plus
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The employee was super nice and knowledgeable. Great customer service!!SHEILA B.
El cliente no dejó un comentario.VICTORTODD C.
I requested 24 pads. My truck had 6. I requested a dolly. There were actually TWO, but one was not secured and bounced around until I moved it to a car. The agent was friendly but knew little about the truck...he thought there were no pads and no dollys. The truck had a warning light that neither of us seemed to understand. Otherwise the experience was reasonably smooth and the pricing fair.Richard T.
El cliente no dejó un comentario.Ron B.
I received the trailer empty of gas and I delivered it full and they did not reimburse me money for filling themDAVIDROMAN R.
When you have a 8am pick up you shouldn't have to wait till noon to get the truck . Truck was ok jumped on Highway at 60 and the lights in back of truck had been disconnected the wires just hung there and with a noon pickup we were unloading in pitch blackJack T.
No, they do not check the equipment or clean it; the truck had a check engine light on it and both the cab in back of the truck were filthyMELINDA K.
Great, very helpfulMUKUNDAPRASAD P.
My biggest issue was with the customer service I received when I called the (703) number. The lady was rude, refused to help me navigate the online pick up your truck option. The on-site Uhaul staff seemed to have no clue how to check out a Uhaul. She gave me the keys to the wrong truck. It was really a bad experience all the way around.Nadine K.
The manager was OUTSTANDING!John R.
Courteous and helpfulgeorge O.
El cliente no dejó un comentario.Carolyn H.
El cliente no dejó un comentario.TERESA ANN M.
Just one suggestion put some in vehicle indicating the vehicle has been cleaned (Covid-19)Brenda B.
This truck was very old with lots of damage and problems. The last customer's trash was so in the truck when I got it so I had to clean it out. The check engine light was on the entire time. Please do some maintenance on the vehicles.DAVID ANDREW N.
El cliente no dejó un comentario.Yvette P.
Reserved the Uhaul over a month in advance and was notified the night before that the truck was not available. I went to the location they told me had the truck and they indeed didn't not have the truck there. Ended up waiting 2.5 hours for a truck to show up and when I left I received an email with the incorrect drop off date and location. Will never be utilizing this service again.Sydney L.
El cliente no dejó un comentario.MARLON ADIN S.
El cliente no dejó un comentario.Marcialynn H.
El cliente no dejó un comentario.WILLIAM EARL R.
El cliente no dejó un comentario.Ryan D.
Great serviceMUKUNDAPRASAD P.
El cliente no dejó un comentario.Patrick O.
El cliente no dejó un comentario.Joshua C.