Customer Reviews for Family Autos
(U-Haul Neighborhood Dealer)

55 reviews

3806 Florence Blvd   Florence, AL 35634

(256) 664-4139

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 664-4139

3806 Florence Blvd
Florence, AL 35634

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael Bella 
Rating:
5.0

Customer did not leave a comment.

sheri cokerk 
Rating:
5.0

Family auto did a great job for our family. Would definitely recommend.

Jason Michael 
Rating:
4.0

Customer did not leave a comment.

jason pennington 
Rating:
5.0

best ever renting uhaul

Richard Thigpen 
Rating:
5.0

Great job checking me in and out.

Jay Klos 
Rating:
5.0

Customer did not leave a comment.

Regina Roach 
Rating:
5.0

Customer did not leave a comment.

GARY KELLEY 
Rating:
2.0

The location didn’t have the furniture dolly or the TV boxes I ordered. Very frustrating.

Baron Herford 
Rating:
5.0

Customer did not leave a comment.

jason pennington 
Rating:
5.0

Nothing it was a wonderful experience. Thanks Mr . Thigpen.

HARRY AUSTIN 
Rating:
5.0

Customer did not leave a comment.

Mark Johnson 
Rating:
5.0

Customer did not leave a comment.

Mark Johnson 
Rating:
5.0

Customer did not leave a comment.

Ken Moss 
Rating:
4.0

Customer did not leave a comment.

Jeffery Davenport 
Rating:
5.0

Customer did not leave a comment.

Warren Bennett 
Rating:
4.0

I like the U-Haul dropbox method write down the mileage take a few pictures To have prove of no damage and the truck is clean then drop the keys in the dropbox and done!!!

WILLIAM LITTLE 
Rating:
4.0

Customer did not leave a comment.

DENNIS PECK 
Rating:
2.0

Customer did not leave a comment.

Wilbur Hamlin 
Rating:
5.0

i was treated very well

Richard Thigpen 
Rating:
5.0

Excellent service

Ron Van Nuys 
Rating:
5.0

Customer did not leave a comment.

Willie Armstrong 
Rating:
5.0

Excellent

Ronald Vannuys 
Rating:
5.0

This was a very good experience and would return any time

Richard Thigpen 
Rating:
4.0

Because it was after hours the location was extremely dark making dropping off difficult

Richard Miller 
Rating:
5.0

The gentleman was very kind and helpful to us. If we ever need to rent a uhaul again we will be going back to him!

John Heupel 
Rating:
4.0

Customer did not leave a comment.

Michael Dumont 
Rating:
5.0

Customer did not leave a comment.

Charles Rybarczyk 
Rating:
2.0

Nobody on site for the drop-off.

James Ward 
Rating:
4.0

Customer did not leave a comment.

FRED GEREN 
Rating:
5.0

Great service! After we drove off forgetting that we had rented moving blankets, I called to see if we could just get a refund, but instead, the owner drove to another location to get the blankets and then drove them to our house!

Amy King 
Rating:
5.0

Customer did not leave a comment.

eddie brown 
Rating:
5.0

Customer did not leave a comment.

richard thigpen 
Rating:
5.0

Customer did not leave a comment.

William Inman 
Rating:
5.0

Customer did not leave a comment.

Ken Moss 
Rating:
5.0

Super friendly and courtious people, Made me welcome

Samuel Toler 
Rating:
5.0

The dealers in north Alabama were very helpful however the dealers I tried in the Deland Florida area don’t care if they rent anything. Horrible experience

Rickey Aycock 
Rating:
4.0

Customer did not leave a comment.

David Garrett 
Rating:
3.0

Customer did not leave a comment.

Debbie Jenkins 
Rating:
5.0

Customer did not leave a comment.

richard thigpen 
Rating:
5.0

Customer did not leave a comment.

ROY BOUDOIN 
Rating:
5.0

Very easy rental pick up and return.

Gregory Shockley 
Rating:
5.0

Family Auto took care of the paperwork where I didnt get the furniture pads to begin with...very friendly!!

NANCY WISDOM 
Rating:
5.0

Customer did not leave a comment.

DANNY TITTLE 
Rating:
3.0

Hello, after reviewing the receipt, I was charged for an extra day, I rented the truck around 11am on Saturday morning and had the truck back by 3am Sunday morning, I have pictures of the odometer at return as well as I should be on the business cameras bringing the truck back at 3am Sunday morning. Please help me resolve this charge as I did not have the truck for an extra day. I have filed a complaint with customer service.

MATT BEVIS 
Rating:
5.0

I received great service from this location! Very friendly and had everything prepared on my arrival.

Lonita Simpson 
Rating:
5.0

Customer did not leave a comment.

John McCluskey 
Rating:
5.0

Customer did not leave a comment.

Amy Stevenson 
Rating:
5.0

Customer did not leave a comment.

STEVEN KROHN 
Rating:
4.0

Customer did not leave a comment.

jim pickens 
Rating:
4.0

Customer did not leave a comment.

Michael Cooper 
Rating:
3.0

Customer did not leave a comment.

ARIEL BAKER 
Rating:
5.0

N/A

Tiffany McDaniel 
Rating:
3.0

Customer did not leave a comment.

Jeff Anderson 
Rating:
4.0

Customer did not leave a comment.

jeff miller 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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