Customer Reviews for Family Automotive
(Distribuidor de U-Haul del vecindario)

2,083 comentarios

12550 S Military Trail   Boynton Beach, FL 33436

(561) 637-1778

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 5 p. m.
  • Sáb.: 7 a. m. - 2 p. m.
  • Dom.: 7:30 a. m. - 12 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 12:00 p. m.

Servicios en esta ubicación:

Contáctanos

(561) 637-1778

12550 S Military Trail
Boynton Beach, FL 33436

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 7 a. m. - 5 p. m.
  • Sáb.: 7 a. m. - 2 p. m.
  • Dom.: 7:30 a. m. - 12 p. m.
Horario especial
  • 7/4/2022: 7:00 a. m. - 12:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Great

Chago S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAFAEL F. 
Clasificación:
3.0

I would recommend this location to a friend of they were in a pinch, but truck had trash in driver area and in bed. Truck was not well maintained, didn't drive well. Overall, it worked for my last minute rental but I wouldn't want to use that truck again.

Laura F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valery V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Akshar D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valery V. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR C. 
Clasificación:
3.0

The place was closed there was no where to park trucks and trailer together had to disconnect the trailer in one spot and park the truck in another spot very hard to do when you are disabled

Scott B. 
Clasificación:
5.0

The return location did not know how to unhook the trailer. The pickup location was excellent.

Thomas M. 
Clasificación:
5.0

No place is better than Family , they were friendly and accommodating and they didn't add any stress to your move in fact they actually helped relieve the stress by being understanding. Would only rent from them in the future. Go ahead and give them a call you won't be disappointed

Aaron L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kirk W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William D. 
Clasificación:
5.0

Extraordinario servicio al cliente

Willie H. 
Clasificación:
5.0

Nice and Relatable Staff! Will Rent from here again!

Duckens R. 
Clasificación:
5.0

Guys at this location are great…know their business… friendly…excellent customer service.

PHIL C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samantha B. 
Clasificación:
2.0

Wasn't clean

Ilhan A. 
Clasificación:
3.0

i would like to say that we have to make the guy man in front to be more accurate.

John M. 
Clasificación:
4.0

Although I had a blowout on one of the trailer tires the problem was resolved quickly. Customer service was great

Willie H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dean M. 
Clasificación:
5.0

Always on Point! Thanks guys at Family Automotive for always being there.

Damian J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sigal C. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Peter B. 
Clasificación:
5.0

Awesome Service

Hugh W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Viraj R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renato C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

Family Auto, the location where I rented from was great

willie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

st. fleur S. 
Clasificación:
5.0

Good seamless experience.

Sakthivel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA K. 
Clasificación:
5.0

They were wonderful to de with.

Olga D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Innoncine A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
1.0

My smile was greeted with a grunt. My early arrival with impatient dismissal. My inquiries ignored, my requests denied, the dolly I paid for given up with suspicious resentment after proving purchase on receipt, given truck half the size I was promised, with a delivery drop off an hour past 6 other Uhauls, gas did not reflect what was marked, dolly put on incorrectly, I was verbally abused and due to an error on their part needed assistance which they said "tough, we're busy." Bad attitudes, bad service, no accountability. Avoid!

Justine D. 
Clasificación:
5.0

El cliente no dejó un comentario.

penelope T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Karen C. 
Clasificación:
5.0

Nothing. It was a great experience all the way around. Especially the staff !!!!

Martin S. 
Clasificación:
5.0

Renting a vehicle was easy and efficient

RICHARD E. 
Clasificación:
5.0

THE ONLINE CHECK IN AND CHECK OUT PROCESS IS WAY TOO LONG- TOO MANY THINKGS TO DO AND ANSWER-

stuart Z. 
Clasificación:
5.0

Nothing - very helpful and easy.

Sylvia W. 
Clasificación:
5.0

Maybe extend the hours of service to 6 PM

Robert C. 
Clasificación:
3.0

Difficult to find this location as it is hidden in the back of a strip mall.

Pedro M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tod G. 
Clasificación:
5.0

good

Louis K. 
Clasificación:
5.0

Excellent assistance!

EILEEN R. 
Clasificación:
5.0

Make sure U-Haul contact the customer when your drop off locations, did my reservation on line and the original drop off location would not accept my trailer (MIDGRADE self storage in cashiers) had to drive a additional 100 miles to a location in lake toxaway I was not very happy.

Reginald J. 
Clasificación:
5.0

El cliente no dejó un comentario.

joel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ignacio F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stefano B. 
Clasificación:
5.0

Wonderful

Luis K. 
Clasificación:
5.0

Bueno

Luis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

deena B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tokie B. 
Clasificación:
5.0

Professional, the staff was very very friendly! Definitely will use the same location again!

Edmund L. 
Clasificación:
5.0

WONDERFUL

Luis K. 
Clasificación:
5.0

Wonderful

Luis K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loren D. 
Clasificación:
4.0

I had to pay triple the rate to return trailer to location I picked it up from which is ridiculous but of course I had no other option. Will totally tell everyone I know about your gotcha rates. $70 one way $270 back!!!! That's unbelievable!!!

Alan K. 
Clasificación:
5.0

Easy and quick check in and out.

David K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Duvier M. 
Clasificación:
1.0

This was the absolute worst experience of my life. I show up, do everything right and was not given a code to the lock box to get the keys. I tried to call the wait was 20-30 minutes. I tried live chat and was disconnected by three different people 3 times. When I finally got to someone he was trying to work on the case for OVER FORTY minutes. He found me a replacement truck 15 minutes away from the place I was at. It was in an extremely sketchy and unsafe area with fences and barbed wire and hardly any parking and they expected me to leave my car there. I also tried to pick up THAT truck and it said it wasn't suitable for 24/7 pick up. I waited to be helped for over TWO hours and finally just said forget it. I drove a half an hour out of my way for nothing. My night was ruined, my move was ruined and I had to sleep on the floor of my new place with none of my stuff. After all this all that was offered was $50. After all I endured that was 100% NOT my fault, I think I should get more for this horrid inconvenience. I will never shop u haul ever again and I will tell everyone this story. I can't believe the treatment I received from a seemingly reputable company. Thanks for nothing I will take my business elsewhere.

Molly R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard R. 
Clasificación:
3.0

This comment is for U-haul as a company and not directly related to this franchised location. The entire experience was horrible to start with. I was forced to down grade from a 26 foot truck to a 15 foot truck over the phone with only 30 mins notice before my scheduled move. No one from U-haul management bothers to call back after having 3 very miserable phone conversations with customer service representatives. I am left with nothing but an emotional meltdown and the same $500+ cost for missing 11 foot that I have to now magically makeup for. Everyone I had to speak with during the ordeal said " there is nothing that I can do to help you with that..." If that's truly the case, then U-haul should just fire everyone and use robots. This way you can just keep replacing your machines after people run them over with your own U-hauls out of extreme frustration.

WAI S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence T. 
Clasificación:
3.0

after hour drop off, dealt with them a couple of times previously in person and all was good

ED O. 
Clasificación:
5.0

Like the name says family automotive never had a problem renting a U-Haul from these guys always top notch and clean trucks dropbox at night is a wonderful feature

Ralph P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREY S. 
Clasificación:
5.0

Transmission struggles to shift from 1st into 2nd. Gas gauge is inaccurate. Backup camera was amazing! My first uhaul box truck to have one and it was a pleasure! Family Automotive is a great location and good service!

Ivo P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammed M. 
Clasificación:
5.0

Excellent vehicle and service. No disappointment at any time.

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas L. 
Clasificación:
5.0

Very Friendly and helpful... would recommend this location to my friends

roy J. 
Clasificación:
5.0

The location was great. Using uhaul app for self check in was not.

Alexandra R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry F. 
Clasificación:
5.0

Great customer service!!!

ROBIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis K. 
Clasificación:
5.0

Very Good indeed

Louis K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Katherine B. 
Clasificación:
5.0

Truck worked good. Staff answered my questions and got me on the road quickly.

Scot W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARIAN M. 
Clasificación:
5.0

Family auto is a gem .great people and service

RUBEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

I've rented twice over the past couple of months and the gentleman that works the front desk and counter and make your reservations is really a nice gentleman and does awesome professional work and the guys who hook me up in unhook me were very kind and friendly I would definitely recommend you and I will continue to use you guys from now on thank you very much Steve Thompson

STEVE T. 
Clasificación:
4.0

Online pickup and return is unworkable. I rent a trailer or Van from you about twice a month for the last year. The 3 times I've attempted the is the phone pick up and return has always been a problem. The staff at this location was very helpful and kind. They sympathized with my issues with the app and checked me in quickly

Craig F. 
Clasificación:
5.0

Great dealership. Would recommend to everyone!!!

DAVID H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis D. 
Clasificación:
3.0

El cliente no dejó un comentario.

phillip M. 
Clasificación:
3.0

Everything going well to the time I put my truck in the towing trailer and tray to hook up the tire, one of the security strap is cut so come to be so short to secure the truck.

Osvaldo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fritz H. 
No se han enviado comentarios para esta ubicación.

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