Pick up was not as described. The pick up location was inside some kind of dark room bar, not a auto place like advertised. The vehicle had no working head lights or back lights at all. Only high beam lights. Almost causing us to be in a terrible accident. Vehicle smelled of smoke. This was unexceptable!
JAMES M
Customer Reviews for Family Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The staff is very friendly, dependable, and very helpful!
GENIA BThe associate was very professional and friendly. He made the experience very easy and enjoyable.
GENIA BVery friendly staff and service
GENIA BFriendly and helpful owner. Was exactly what I needed when I needed it.
Richard DThe owner of the location was great! Super nice and helpful, which is especially important because moving is so stressful.
Alison CWe had to wait almost 40 minutes to get approved for doing a virtual check in due to picking up the truck before business hours. We were on hold for forty minutes trying to speak to someone to get help and no one ever answered the phone. It was the most frustrating process and I will never do it again.
Melissa MThe customer service was great
DEONT'E SVery friendly representative. Truck was exceptionally clean.
michelle a