Comentarios del cliente para Fallston Servicenter Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Fallston Servicenter Inc

Grado total:

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Suzanne H. en

Grado:

El cliente no dejó un comentario.

Pastora Alicia K. en

Grado:

This person was so rude with me , I’m sphanish , I feel discriminate, I mention to hind that he do not be rude with me that I pay lot of money for this service, that want he respect me , that I only returning the truck , I was ready to cry , he make the comment “ that I pay to Uhual to to him “ this was the worse feeling that I ever have , I’m a citizen and I have the right to be respect,

Dezirae R. en

Grado:

The drop off location wasn’t what I originally put in. I guess it changed to give me a close location for pick up, but when I went to change the drop off location back to what I originally wanted it was not allowed without a $122 charge. I spent $220 for a four hour rental. Ridiculous. Will never do this again. Will go with a different company in the future.

Andrew M. en

Grado:

El cliente no dejó un comentario.

Howard L A. en

Grado:

El cliente no dejó un comentario.

Gregory B. en

Grado:

Returned a trailer after hours and there was no clear indication about where the trailers should be parked. Also, they should have chocks available since parts of their parking lot are not completely level. After unhooking the trailer, mine moved a bit. Fortunately I was able to control it and found a log to chock the wheels.

james c H. en

Grado:

El cliente no dejó un comentario.

Stephen C. en

Grado:

El cliente no dejó un comentario.

Raymond B. en

Grado:

El cliente no dejó un comentario.

Roger G. en

Grado:

Overall all locations are fine. What issues that need to be addressed are, Customer Service on the phone, nice and pleasant but incapable of informing the customer that additional charges were being applied. As a Manager that has implemented ISO standards for 400M project, I find it concerting that the helpfulness in saying, “no problem” we can help, and upon turn-in I received news, the “No Problem” had a cost, that was not mentioned on the phone. On continual improvement concerns, you may want your Customer Service training to include “making the customer aware of additional charges, and new contract disclosures”. If your going to charge additional because you requested the customer to return a vehicle in another state, can only mean that all parking lots are full at the local Uhaul locations, then you want to charge the Customer additional time as he coordinates a closer location. In addition, it is apparent that if parking lots are full, it’s low risk for the Uhaul to be quickly dispatched for another awaiting customer. So there seems to be minimum need to charge the customer additional due to locations being full. That is not my problem, that is simple logistics. U-Haul prides itself on convenience... support that.

HENRY H. en

Grado:

El cliente no dejó un comentario.

David F. en

Grado:

Excellent service

john B. en

Grado:

El cliente no dejó un comentario.

Stephen B. en

Grado:

El cliente no dejó un comentario.

Steve N. en

Grado:

The back of the truck leaked allowing rainwater to ruin very expensive 2 pictures.

PETER S. en

Grado:

El cliente no dejó un comentario.

henry R. en

Grado:

El cliente no dejó un comentario.

Adrian P. en

Grado:

El cliente no dejó un comentario.

angelo S. en

Grado:

El cliente no dejó un comentario.

Chris B. en

Grado:

Friendly and helpful.

kelly B. en

Grado:

El cliente no dejó un comentario.

Marc B. en

Grado:

Key return was hidden,and sat on the phone for 20 minutes contacting UHaul to try to find out where to drop they keys while I had workers I was paying waiting with me.

Tony M. en

Grado:

El cliente no dejó un comentario.

Paul B. en

Grado:

El cliente no dejó un comentario.

Ralph H. en

Grado:

El cliente no dejó un comentario.

MICHAEL H. en

Grado:

El cliente no dejó un comentario.

Pat S. en

Grado:

Nice man ,helped with all my questions.Thank you!

William M. en

Grado:

El cliente no dejó un comentario.

Gerald N. en

Grado:

El cliente no dejó un comentario.

William F. en

Grado:

El cliente no dejó un comentario.

angela C. en

Grado:

El cliente no dejó un comentario.