The owner is super engaging and helpful! The car repair shop next to them is wonderful as well. You will be happy with the experience you receive.beatriz S.
Customer Reviews for Fallston Marathon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Experience was horrible. I did not receive the furniture dolly or utility dolly. I had to go back to get the blankets because the person was not at the store. He was pushing me to let him check out/return the truck. This was worst experience, would never tell anyone to work with this location.Whitney F.
The location was out in the middle of nowhere, the truck was dirty, the paid-for dolly was missing, and it cost another $50 to get out to the pick-up location. No bus stop close by, nothing/Ccc D.
The furniture pads I ordered were not in the truck but the location operator provided a refund.Kevin M.
This location does not open to 10am on Saturday. My pick up time was 9:30amMark F.
Note: I do not recommend the first location assigned to me (Jarrettsville) when I went to pick up the truck nobody was there. Luckily U-Haul was able to find another location in Fallston which went very well, i recommend this location. In addition U-Haul gave me a refund of $50.00 for the inconvenience encounter. GraciasJose M.
Very professional equipment in working orderJoyce S.
The attendant had no idea what he was doing which caused pickup to take forever. Although the truck was there and ready, he did not have the equipment ready when I arrived, and sent me to another location to pick it up. My understanding is that he was supposed to go to that location and retrieve it beforehand. He also failed to touch base with me before I went to pick up the truck and equipment. Also, because I had to go to another location to pickup my equipment, another contract had to be set up under my name. This caused great confusion among other U-Haul employees. The truck itself was brand new and performed great.Adam C.
The attendant there didn't ask me if I wanted the insurance. But he charged me for it anyway! I took pictures of how much gas was in there when I rented the truck and also after I purchased the gas when I was getting ready to take the truck back! But I was still charged for it! He also made racial comments! â€œHe asked me was I from this countryâ€?I asked him why! â€œHe said because you don't look like itâ€!lisa G.
El cliente no dejó un comentario.Kelly S.
Uhual web site can take a reservation but the actual dealer can't. Stay away from marathon dealer, Fallston maryland location.robert C.
There was a 15$ charge I don't understand. We had the truck about 15 minutesMichael H.
I went to drop off the U-Haul to 1515 Belair Road on November, 2021 and as I did so, I pulled up to a gas pump to fill up the tank. The employee working there saw me about to do so and said that I did not need to fill the tank and that he would take care of it. Imagine my surprise when I received my receipt and saw a $60.00 fuel service fee + fuel charge. I would happily have filled up the tank on my own, had your employee not interrupted and told me not to do so. An email sent to U Haul went completely unanswered. Further, the original location that I reserved under said they could not honor my reservation and told me to walk over to another U Haul location. When I finally received it, the tank was only filled up half way. -It should have been a full tank from the start. This whole experience was incredibly unprofessional and I will not be using their services again.YONG K.
El cliente no dejó un comentario.RALPH F.
Wrote in to multiple customer service lines with no response. Equipment we ordered was missing, and the cab was filthy, and we still were charged a cleaning fee, even after submitting photos showing that it was filthy before we received it.Taylor C.
El cliente no dejó un comentario.Dennis R.
It was very seamlessCameron B.
El cliente no dejó un comentario.Logan V.
El cliente no dejó un comentario.Stephen C.
Provide a picture of where the key box is located.Zach H.