Comentarios del cliente para Falls Road Marathon

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Falls Road Marathon

Grado total:

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Shawntel T. en

Grado:

Let the customer know that the charge is NOT for 24 hours, just 4 hours. I was charged for 2 days for 5 hours of use.

Corvelli M. en

Grado:

Provide customer with a text message or other form of communication confirming that the truck reserved is actually available. I received confirmation that a reservation for a specific size truck was made, but I still wasn’t sure that a truck specific to my reservation was there for me. I arrived at the agreed upon pick up time but hoped for the best that a truck was there.

Tom M. en

Grado:

Nice lady inside but didn't know how to log truck back in. I ended up doing it on my phone. Not a big deal really.

James F. en

Grado:

Your agent in Baltimore made the rental process very easy.

jason P. en

Grado:

Make sure truck is working before renting it. I had to go 1 mile up the street to get a jumper for the truck battery.

cathyrn H. en

Grado:

Operator was very rude to me . Initial i went to the wrong location when i arrived which was 5mins after my appointment time he was very condescending and nonchalant . Saying it’s not his problem i was late for at the wrong location . Overall he was unprofessional

James L. en

Grado:

El cliente no dejó un comentario.

Paul J. en

Grado:

The truck was fine and ready on time. But I had ordered a flat moving dolly when I ordered the truck 2 months previously and received a message 24 hours before pickup that the truck and dolly would be waiting for me. When I arrived, I was told there was not dolly. I then drove the truck to another UHaul location nearby and was told they didn't have a dolly either. The representative (who was there with a second rep and on other customers in the store) gave me an 800 tel number and said I could call to see if they had another dolly somewhere in Baltimore for me to pick up. I was already getting behind schedule, didn't have time to drive around Batlimreo looking for a dolly. (Rather than hand me a 800 number, the rep should have made the call himself!). Not having dolly meant I couldn't pick up all the heavy objects (e.g., queen size mattress, dressers) I needed such a dolly for in the time I had. I now have to drive back from DC to Baltimore to make a second round trip to get the items I wasn't able to get the first time, costing me a day of my time and the cost of renting a second truck.

Larry W. en

Grado:

Just easy everything was smooth even the clerk at pick up and drop off was helpful and polite

andrew R. en

Grado:

El cliente no dejó un comentario.

Ryan Z. en

Grado:

Lots of confusion on where to drop off one way rental... Otherwise it was a good experience thanks

Robert I. en

Grado:

The right mirror on the truck did not hold its position. When you hit a bump, the mirror would readjust and become worthless.

Allison C. en

Grado:

I returned the truck after hours via my phone.

Cathy D. en

Grado:

El cliente no dejó un comentario.

Rhonda H. en

Grado:

El cliente no dejó un comentario.

Kevin L. en

Grado:

I ordered a dolly and this location did not have a dolly.

patrick C. en

Grado:

They got overloaded with many Uhaul returns, like 14. it was a gas station. I had to park and leave the truck at a gas pump. There's an actual Uhaul store up the road maybe 1/2 mile from there. That would have been much better.

Frank Y. en

Grado:

just fine

Frank Y. en

Grado:

El cliente no dejó un comentario.

steve M. en

Grado:

El cliente no dejó un comentario.

latoya C. en

Grado:

El cliente no dejó un comentario.

Devin E. en

Grado:

El cliente no dejó un comentario.

Sofio D. en

Grado:

Thank you

Eric G. en

Grado:

I had to choose details for my trip (drop off location, etc) that I had already chosen again. The furniture blankets I had requested were not present. I didn't get the impression uhaul had passed along my older info, or the details of my purchase, to the gas station worker I interacted with. I doubt that he even had blankets at his location. Uhaul seems to mismanage/not even manage their services by putting their trucks in locations separate from their actual stores.

Matthew H. en

Grado:

El cliente no dejó un comentario.

Larry C. en

Grado:

The car had the previous drivers food trash inside. The gas meter was lower then what he quoted on the paper. He also never notated any damages like I requested. When I told the associate about the trash and the gas level he just said “ok”. Ridiculous.

Aiza S. en

Grado:

El cliente no dejó un comentario.

Anthony B. en

Grado:

Great Job.

Terri J. en

Grado:

we had a reservation but the person at the station where we picked up the truck didn't know how to check us out since we were dropping off in another state so it took quite some time for the check out process.

bimal G. en

Grado:

El cliente no dejó un comentario.