Customer Reviews for FalconGroup & Double Time Station
(U-Haul Neighborhood Dealer)

574 comentarios

4860 Soquel Dr   Soquel, CA 95073

(831) 464-3013

Horario

  • Mon–Sun
    9 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(831) 464-3013

4860 Soquel Dr
Soquel, CA 95073

Servicios en esta ubicación:

Horario

  • Mon–Sun
    9 a. m. - 7 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Excellent customer service and quick check-in/drop off!

Jason G. 
Clasificación:
3.0

I have rented several vans a year from U Haul and others for many years and will do so for years to come, but not from the location I just rented the latest van from. There was a small amount sand on the floorboard and a gas receipt accidentally left in the van and I was charged a $75.00 cleaning fee. They are thief's, plain and simple. Gives a bad name to U HAUL

Kinnectic L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rafael D. 
Clasificación:
3.0

I was told the gas gauge was between half and 3/4, but it was less than half. I took a photo and returned the truck more than half. My photo didn't have a date or time stamp but she accepted my word. It was a little awkward. Otherwise the business was very nice to work with. I prefer paper trails although everything is.mov8ng to paperless. Gracias

Detrah H. 
Clasificación:
1.0

This was a nightmare! Stacey Childers has no business being in charge of this & is incredibly rude & unprofessional, not to mention disorganized. The LAST thing you need when you're moving is more stress or for your U-Haul you booked to not be there ready when you go to pick it up. Stacey messed up my reservation (even though I called TWICE after booking online to double check) & my truck was not there for me as scheduled, so I was late arriving to my home where my movers were waiting. I got another truck, luckily, eventually. Then I realized she didn't put the blankets I'd reserved & paid for in my truck. THEN, she tried to charge me for 2 days when I returned the truck that same day that I rented it. This woman then told me I "should have planned better" when I told her she'd made another mistake & needed to fix my bill. I then called her manager Sydney D who said I'd be refunded the extra day & that Stacey would be talked to, but I was never refunded the proper amount & Sydney didn't seem to take my report about Stacey seriously. This location is a JOKE & they shouldn't be allowed to do business, especially with people who are moving & already stressed out.

Julie L. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
3.0

pickup via phone wasn't possible, had to have onsite staff help. Windshield very dirty inside. Mirrors dirty. Exhaust system very loud. Person handling our pickup was helpful.

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debbie F. 
Clasificación:
5.0

I've yet to rent a vehicle from any UHAUL where the windshield is clean inside and out.

Jeffrey Z. 
Clasificación:
5.0

Drop off took 30 seconds to ez!

Tory B. 
Clasificación:
5.0

Very efficient, thank you!

NICOLE B. 
Clasificación:
5.0

The manager was incredibly kind and the van was in great condition. Got the job done perfectly!

Juliet K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nolan M. 
Clasificación:
5.0

Great value.

Charles K. 
Clasificación:
5.0

No improvement needed. Excellent service. Thank you

Veronica R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa L. 
Clasificación:
5.0

There isn't much I can say that needs improvement, staff is very welcoming and friendly always greeted with a smile. I always recommend to anyone who needs to rent a U-Haul to do so here. Thank you for making our community better.

Shelena P. 
Clasificación:
5.0

Convenient location and friendly staff.

Michael D. 
Clasificación:
2.0

The man that released the truck never did a walk around of the truck, he did not know what he was doing very nice but nervous and continued to call the owner for directives. I returned the truck the same day. “ Stacy” initially was profession and nice enough however as I was leaving she walked behind my car and startled me, saying the truck was damaged which was a complete lie. I feel like it was a total scam I have notified my bank and attorney She said she was charging me and laughed in my face. There went the professional demeanor. My friends told me NOT to rent from uhaul but I have always had good experience u til now.

Marilyn C. 
Clasificación:
5.0

Excellent customer service!

Chelsea S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jack T. 
Clasificación:
4.0

They had trouble with height of truck as well

Kathy B. 
Clasificación:
5.0

The lady I drop this off to was sooooo nice and helpful.

thurston C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rutilio L. 
Clasificación:
5.0

nothing....employee was very courteous, friendly and efficent

Steven Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelsey L. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pablo B. 
Clasificación:
4.0

Nothing about the return was as the webpage stated. I basically gave the key to the attendant and left.

Michael H. 
Clasificación:
5.0

Very Satisfied, everyone was helpful & kind. i was happy with the speed of getting my van, and the tremendous benefit UHAUL helped me move so easily. Dr. Arthur

Arthur F. 
Clasificación:
5.0

Great location and great customer service.

JANE H. 
Clasificación:
5.0

Nice folks to deal with. Total cost was well below estimate.

robert M. 
Clasificación:
4.0

Everything went smooth, nice staff. The outside windows of the truck was pretty dirty upon pickup making it hard to see when driving but the interior was clean. The running lights for the seven prong trailer connection is not working. When towing, there are no running lights, creating a dangerous driving/ towing situation and unlawful. Please have that repaired.This made our towing experience unpleasant. This is the second such request for this repair to be completed. ¡Gracias!

ANTHONY A. 
Clasificación:
5.0

Very Helpful and made drop off easy.

gerard A. 
Clasificación:
4.0

Hard to park.

Marika L. 
Clasificación:
3.0

Oil needed to be changed there for it burned gas more than needed but the customer service was excellent thank you uhall

Jacob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diana H. 
Clasificación:
4.0

I would definitely recommend this place. The woman there were friendly and very accommodating to my unexpected need of the truck. Gracias

Joann N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barbara P. 
Clasificación:
5.0

Stacey is 10 stars in my book.

Tamara M. 
Clasificación:
3.0

Employee with more customer service training. Employees that could answer question in a professional manner

oswaldo R. 
Clasificación:
2.0

the van was 30 minutes late.

Leah K. 
Clasificación:
5.0

Customer service excellent. Stacy with my picking up, and night manager ( don't remember his name) we're most friendly and caring. Only complaint is the windshield was old, and I couldn't get it clean. Had scratches and should be replaced in my opinion.

PAT L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aileen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia F. 
Clasificación:
4.0

Had to wait for truck to be brought over from different location. Uhaul didnt show it right location

jason B. 
Clasificación:
5.0

Very helpful and service oriented. I was pleased with all aspects of my rental.

Charles G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia W. 
Clasificación:
5.0

Very quick and very efficient, everyone really quite nice and quick!

charles S. 
Clasificación:
5.0

Nothing to improve! Super friendly and helpful! The process was so easy!!

Sabine H. 
Clasificación:
5.0

Friendly and accommodating service. Definitely the easiest, most convenient rental process I have experienced. Thank you very much.

DAVID P. 
Clasificación:
5.0

By far the best UHaul experience ever. I forgot the name of the lady helping us out (sorry) . It was the fastest checkout ever and I felt valued as a customer . I can only recommend that location for any UHaul needs in the area.

Alexandra B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karrie K. 
Clasificación:
5.0

Great service! Quick and easy.

Andrew K. 
Clasificación:
5.0

The woman who helped me provided superb service. I had some difficult tasks ahead, yet her help and concern for customer service was extraordinarily good. Started my difficult day off really well and smoothly.

Steven W. 
Clasificación:
5.0

Not a thing. Gas station I rented from was very helpful and friendly. They could not have been easier to work with. Very nice place.

Robert D. 
Clasificación:
3.0

Vehicles not on site. Have to be brought to you and are not always ready at time you requested.

Chris I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jordan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick H. 
Clasificación:
5.0

Amazing and friendly! Quick and easy too!

Angela G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leopoldo G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg N. 
Clasificación:
5.0

Great customer service would recommend to friends and family

DIEGO N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Gregory M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW K. 
Clasificación:
5.0

Great service, especially since my 6 hour planned usage turned into a 24 hour usage. They adapted with no problems. Love this place!

richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chelsea R. 
Clasificación:
5.0

They were just amazing from start to finish helped accommodate my request for late return

Ali F. 
Clasificación:
5.0

I've rented from this location more than once, and always had a great experience! Professional, courteous service and top notch equipment!

JAMES R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael M. 
Clasificación:
5.0

I was not advised of the 100% COMPLETE GAS RIP OFF!! I drove 10 miles and was chargers for FOUR GALLONS of gas!!

David M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia H. 
Clasificación:
5.0

I always use this location because they are the best! They always have the truck I'm looking for. Everyone is friendly and always nice to work with. Truck is always clean and customer service is very professional and knowledgeable.

Steve M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAMIM K. 
Clasificación:
5.0

Customer service was amazing! Confirmed we had the address to drop off which was very helpful! Everything was perfect returning our truck!! 5 stars

Andrew P. 
Clasificación:
5.0

Dropping off our truck to this location was so easy and the lady helping us was super nice! She was expecting our truck return and processed everything quick and professionally. We were on our way and very happy with the service. Definitely recommend using this location.

ORANG K. 
Clasificación:
5.0

We called here for a van and the lady that helped me was very nice made the reservation and we picked up a van the next day. Renting here was easy and we had a great experience highly recommended!!!

Jazleen J. 
Clasificación:
5.0

Excellent service!! Renting here is so easy and they are so nice!

Brian M. 
Clasificación:
5.0

Easy in and out

Coleman S. 
Clasificación:
5.0

Servicio al cliente de excelencia. Very clean and sanitize smell very nice

Imogen V. 
Clasificación:
5.0

The woman who checked the truck in was kind, helpful and professional. Thank you all

MARK M. 
Clasificación:
5.0

The lady who helped me was excellent! Friendly and helpful, also the van I rented was clean and in excellent condition. We happy we rented here as it is close by and always open. Thanks for the amazing customer service!

willy C. 
Clasificación:
5.0

Everything was perfect! Professional customer service and my truck was very clean.

JORGE M. 
Clasificación:
1.0

Truck smelled strongly of cigarette smoke and was dirty. Mileage and gas level on the contract was not correct, and since the contract was emailed at pickup I didn't notice until it was too late, so I paid for miles and gas that I didn't use. I've used UHaul dozens of years and never had such a bad experience.

MICHAEL D. 
Clasificación:
5.0

This location and the folks running it are great. The only issues I have ever had - were with the uHaul system (reservations) which are out of the control of the team at Falcon Gas Soquel. But that said, when I have had problems with the uHaul online system, the people at Falcon have gone above and beyond to fix the problem (i.e. a reserved van being double booked, they found a replacement van for me at another facility and had it driven over). I highly recommend Falcon's uHaul rental facility, and speak from several previous experiences of having rented from other uHaul rental agents in the Santa Cruz area.

Stacy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WINIFRED F. 
Clasificación:
5.0

Friendly and accommodating service. Thank you!

DAVID P. 
Clasificación:
1.0

Its not the location its UHAUL IS A RIP OFF...$400 fucking dollars for 2 DAYS 2 2 FUCKING DAYS WILL NEVER USE YOU AGAIN...NICE WAY TO TREAT FIRST RESPONDERS

kimber K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL R. 
Clasificación:
5.0

Harry was absolutely awesome to work with. I neede a truck at the last minute and he came through and treated me very well.

Ruth B. 
Clasificación:
5.0

Provided extremely professional customer service, called to confirm my reservation and that we had the address to pick up our rental. 5 Stars!!

Scott K. 
Clasificación:
5.0

mobile checkin

Charles S. 
Clasificación:
2.0

I am not happy I reserved my truck from Canbar Equipment in Gilroy Ca 2 1/2 weeks before I needed it. The day before I am supposed to pick it up I get a text message stating my pick up spot is in Soquel. Soquel is an hour away from where I live not to mention over a mountain pass. When my reservation was for Gilroy location that was 15 minutes away.. I had everything set up and had to rearrange because of the 2 hour time it took to get the moving truck. The truck was filthy in the back and had no gas yet I picked it up at a gas station. I wasn't compensated for ANYTHING for the inconvenience. The Canbar location gave away the truck I had reserved. So not happy this situation really made and already stressful situation even worse.

Monica S. 
Clasificación:
5.0

This location is wonderful, convenient, quick, and always friendly. I'd absolutely recommend them to anyone who needs service. I couldn't answer what they could improve because they are great the way they are.

Monica H. 
Clasificación:
5.0

Excellent customer service!

Bethany K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandra A. 
No se han enviado comentarios para esta ubicación.

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