very friendly, and owner even called around to get me a uhaul from a different location. Easy and hassle-free rent experienceDominique D.
FalconGroup & Double Time Station
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I am a loyal customer to this gas station I come all the time, when I needed a truck to rent they were more then happy to help me get a truck. Friendly helpful and very professional. Thanks!!KELLY S.
El cliente no dejó un comentario.Elizabeth M.
I need to more my furniture and this location had a pick up truck which was perfect! The lady that helped me was nice friendly and very professional. Excellent service!!Margaret C.
El cliente no dejó un comentario.David A.
I can't believe how nice and professional everyone was here. They were quick and very friendly. Definitely recommend this location.Joleyne H.
El cliente no dejó un comentario.Kari C.
I recommended renting from this Ali was so nice helpful and offered free coffee!!!! The truck was so clean and new I was very impressed. The even have a large selection of moving supplies exactly was I needed. Thank you appreciated all the help!Emma W.
All the staff at FalconGroup Uhaul are amazing! So helpful and friendly. The location was clean trucks were clean and sanitized I felt safe and I'm very happy with this location and service! Thank you!!!!Deridre S.
Outstanding customer service!!steve G.
Best location to rent a truck Ali was friendly helpful and professional. I had a excellent experience with the service here!!!!ORION L.
El cliente no dejó un comentario.Francisca L.
Excellence experience renting from this cute and clean gas station. Stacey was friendly professional provided the best customer service. It was a pleasure renting from here!!!!Kieron B.
My experience was excellent the staff were on top of it!! They knew exactly what they were doing, answered my questions and were very helpful with my rental.Katya C.
I loved this gas station to rent uhaul!! They are very clean friendly and very helpful. I was amazed how clean the bathroom was. They loaded my moving supplies in the truck for me so impressed with this service as it is above and beyond. I've been to the Valero gas station on Main Street and the people working there were not helpful they are very rude and did not want my business. Since I found this uhaul location to rent my trucks I'll be back in the future. Highly recommend!!!!!DOUGLAS B.
This location was excellent! Truck was clean they were very professional and the it was an easy process to rent and I am happy. I will recommend to everyone to use this location.juan L.
Extremely satisfied renting from this location. They were polite and friendly.Alexandra V.
Stacey was over the top knowledgeable, friendly, and should get her sleep !!Kathleen N.
I will only use this location and highly recommend them to everyone to rent a truck here they are nice helpful and very professional!!! Also, I was able to fill the gas back up here which is very convenient.Beatriz S.
The customer service we received was excellent and extremely friendly. When we got there they made a reservation for us to get the size truck we needed in their location we are very happy and thank you!!!!ASHFEATHER W.
Great guys. Really helped me out.Scott W.
Amazing customer service! The lady was friendly and helpful, she answered the questions I had and was able to rent the truck to me right away. Thank you! I will recommend this location and definitely come back.EKATERINA C.
Professional customer service!!!Ali F.
This was about as easy of a rental experience as it gets!! Super friendly staff. Moving is hard enough so it was nice to a no issue truck rental. ¡Gracias!Ian M.
Stacey was exceptionally cordial and informative, and graciously facilitated every step of the way.Lewis L.
Above and beyond customer service! Extremely nice and professional. The rental and return process was quick and I'm happy with everything at the location.DOMINIQ L.
El cliente no dejó un comentario.Hector A.
Best moving truck rental experience I've ever had (and I've moved a lot). Easy, no problems, and really nice people.JONATHAN W.
The mid county location is very convenient and they are open 24 hours a day. Stacey was extremely friendly and accommodating. I will absolutely be renting from them in the future whenever needed. I would definitely recommend renting from this uhaul business!Jennifer D.
The BEST! Fast, friendly, clean and courteous. My go to U-haul.Anita G.
Great experience renting from this location! Thank you for the awesome customer service!ERNEST C.
Staff was very helpful, considerate and professional.CARL S.
Excellent service both times I rented a van to finish moving. Thank you! Highly recommended.andrew B.
Stacey was great! Very personable, knowledgeable, and accommodating. I will definitely recommend this place because of her.Anna M.
Best uhaul location in town. I use uhaul often and I received excellent friendly customer service here. I will be back again and recommend everyone to come here!WALTER H.
Do you have a reservation set on Friday the 30th and when I called to confirm they said they didn't have my reservation even though I had a reservation number then they looked it up and said oh your reservation has been moved to a different site so I called the different U-Haul site and they said no we don't have any 10 foot box truck it's for rent. So as a reservation really a reservation? They said I could drive clear over the sierra Nevada mountains to a place bishop that they had a truck available? Are you serious?So I decided to drive to the Santa Cruz area where I needed the truck and see what I could find I was told that a king size bed would fit inside the van that they gave me which was literally impossible is now forced me to make two trips several hundred miles at a time to make the end of my move it didn't work out for me convenience wise or financiallyMARK L.
Very easy drop off, staff friendly and helpful. Extremely please with service provided!Sally R.
Excellent service!! I am very happy with the customer service I received here. Very cute store clean gas station clean trucks. Highly recommend using this location to everyone!!andrew B.
Very professional customer service!!!!!FLORENCE S.
Excellent location everything was perfect! Mike provided excellent customer service! This was the only location that has what I needed and was happy to set up a reservation for me. The truck was very clean and Sanitized very well .thanks folksWilliam G.
I had excellent customer service with this uhaul location. I called because I need to move some furniture they answered the phone right away and were so nice and friendly. They reserved the truck for me and when I showed up I was pleased to see how clean this place and the truck was. They rented the truck quickly and when I dropped off the truck it was easy to return and they even parked it for me. Very happy and highly recommend!!!!SALVADOR V.
Upon arriving, the gas station/convenience store the front door was wide open, but no clerk was available. After a few minutes searching, I looked outside where I found a man sleeping in on of the U-Haul vehicles. I attempted to awake him, which took several minutes. It was determined after waking him, that he was the store clerk. He was extremely groggy from being awakened and appeared he may have been under the influence. Initially, he attempted to access the U-Haul reservation system, but indicated it was down. I informed him my understanding was that the pickup was contactless since I had completed the reservation online and already provided my payment. Eventually, he provided the vehicle keys and allowed me to go on my way.Neal J.
Waited for half an hour to get a truck, though I had check in online. WAS OVERBILLED FOR $701.84 AND DISPITE of ALL PROMISES IT HAS NOT BEEN CORRECTED YETVadim M.
The Agent was extremely friendly and helpful making my rental enjoyable. I thank her again.Dianna G.
El cliente no dejó un comentario.PETER C.
El cliente no dejó un comentario.ANGELA A.
El cliente no dejó un comentario.Aaron Z.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Nicholas T.
Stacey is an amazing customer service representative for uhaul. Friendly and helpful! Clean location and trucks I am very happy with the service here. Highly recommended!!!SAGE E.
Very nice to work with.GAIL M.
She said it was full of gas. I drove it 9 miles, and pulled up to her pump to fill it, while she watched. It took nearly 5 gallons--obviously wasn't really full. Filthy truck, defrauded on the gas... I normally use Enterprise, and now I'm reminded why. Uhaul doesn't control their outlets!Raymond K.
we had a great experience. the staff was so helpful and kind.Danielle M.
Awesome helpful employees Will use again and recommend to friendsRobert M.
El cliente no dejó un comentario.John O.
Excellent service from pick up to drop off. Clean location clean trucks very happy people with wonderful customer service. Highly recommendedSUSAN P.
El cliente no dejó un comentario.Jonathan G.
That was the easiest trunk rental experience I have ever had. Seriously. The folks were as friendly as could be.JEFFREY M.
This is very impressive location with Amazing customer service. Everyone was wearing a mask, sanitized and I even saw they cleaned the truck with Lysol .Michael C.
El cliente no dejó un comentario.JESUS M.
Customer service was horrible. They didn't check my fuel which was incorrect in their system. They didn't check the vehicle for dents or dings. I didn't have a hand truck in the back of the rental or blankets. I told them i filled the tank back to 3/4 which is where it was when i took off. I was told because i didn't take a picture for proof they had to charge me 26 dollars for gas when i just put it back exactly where i received it. They made me feel like a liar and kept telling me to check my contract. This location does not have your business in mind. I ended up spending 101 dollars for a 15 mile round trip. Ridiculous.Matthew B.
Great service and follow through.Brian S.
Love this business and will come again!DIANA W.
This uhaul location is the best! The customer service was professional and friendly. Everyone of the staff were helpful and so nice to me. They are open 24 hours which is very convenient and I will always use this location and highly recommend them to everyone!Lori G.
Very professional service, great customer service highly recommended!!!!!!!EMILIANO M.
Everything was great , thank you for everythingCricket W.
This is the most friendly U-Haul location I have ever been too. The staff were very friendly, helpful and polite. I am extremely satisfied with the customer service and I highly recommend this location!! Also, the truck we rented was very clean!STEVEN S.
I wanted a 1-way rental, but they didn't have that service at the time.ISRAEL V.
I needed a cargo van to complete the rest of my move. Stacey helped me with the rental and was friendly and helpful. Her customer service was excellent! Great experience and I will come back here and recommend this location only!!Michael S.
El cliente no dejó un comentario.STEVEN S.
I really didn't see anything that needed improvement. I had a little trouble reserving online, so I just called the place. Stacey was great! Very friendly, not in a hurry. We got a van reserved in no time. Pick-up was totally easy and pleasant. That is not always the experience with other local U-Haul vendors who act as if you're just bothering them. Drop-off was also really smooth with no negative surprises. The guy on duty (Sorry, I didn't get his name) met me where I parked and was equally pleasant and helpful. I need to rent trucks once in a while, so I've been to a few U-Haul rental facilities. This one is not the closest to my house, but it is the only one I'll be using from now on.James M.
Stacey helped me with my truck rental she was extremely friendly and professional. I would recommend this location to my family and friends. Thank you for all your help!Jon G.
I'm happy with the service,, and the couple helped me very nice!! I recommend 100 percentMa L.
Very clean truck !!!! Thanks Ali and MartinNICCOLO C.
For sure these guys will always have my business in this u haul location, awesome, helpful, friendly people...thank you for everythingHugh Q.
Ali is very efficient providing service for my truck rental.SUSANNAH L.
Excellent customer service at this location I called to make reservation and Ali was very satisfied ........I really appreciate the service I received...thank youKumar L.
El cliente no dejó un comentario.STEVE W.
You were great. Sorry for the delay. So busy with my move I forgot all about it til I saw the request for a review in my email this evening. Gracias.ESTHER S.
I really like the change that they made to the station , a gentleman named Marwan helped me out with the rental process, it was smooth and easy!Carlos D.
Kevin was great!! Excellent transaction. ThanksLarry S.
As usual. Excellent service! Thank you, DennisDENNIS G.
Super friendly and excellent customer service.Terri O.
El cliente no dejó un comentario.RAMON G.
El cliente no dejó un comentario.Lynette E.
When I arrived to pick up the U-haul, the attendant behind the register in this very small enclosed office was not wearing a mask. When I told him how unsafe this was, he laughed at me. He was very rude, condescending and has absolutely no manners. I asked him for his name as I was going to contact the owner. He told me Mike, which I doubt is correct. I will not use U-haul again.Scott H.
El cliente no dejó un comentario.Marc M.
El cliente no dejó un comentario.Kor H.
El cliente no dejó un comentario.Leslie M.
Customer service was off the charts. I felt like a valued customer, and would rent from Falcom Group again in a second..DEBRA S.
they are always really nice there, we appreciate their empathySusan T.
Great service, last minute needs, accommodating.... Can't say enough..... Durning times of evacuation....Odette H.
El cliente no dejó un comentario.Kathleen A.
Nothing, super easy and the fact I could gas up the truck at the drop off location made it super easy for me!Lisa C.
El cliente no dejó un comentario.CHRISTY B.
Super friendly customer service and made the whole experience easy!Nickolette R.
Loved Stacey!Samantha B.
Stacy was very nice and very quick with processing the return. I also love that this location is open 24 hours!Diane F.
El cliente no dejó un comentario.FLORIBERTO G.
I am so pleased with the transactions I've had here renting a UHAUL! From the first phone call to turning in the van to Stacie, spectacular service! This UHAUL location offers top notch service! Moving is stressful but when you have nice people to deal with makes all the difference in the world! I recommend this Soquel location 100%CYNTHIA B.