The gentlemen that were working Were very helpful and very customer. Oriented!! Definitely would come back to read U-Haul equipment again thank you very much for having such a great employeesAngie T.
Customer Reviews for FalconGroup & Double Time Station
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
U-Haul app did not work - I was unable to take a picture of my odometer when checking in the vehicleJOHN H.
This is the best U-haul location in town. Convenient and open 24 hours. I was able to fill my gas and they even offered to park the truck for me. My truck was clean and I am extremely satisfied with the service I received.Erika G.
The staff here were very friendly and helpful. I had a lot of questions before booking my reservation and they were very knowledgeable and professional. I booked my reservation right away. Highly recommended!!Robert B.
El cliente no dejó un comentario.Leah W.
El cliente no dejó un comentario.NICOLE M.
El cliente no dejó un comentario.Scott Z.
Be sure that all vehicles are thoroughly cleaned and sanitized inside before the next customer. This is an excellent operation; far superior to others nearby!Carole L.
5 Star location definitely! Friendly service clean trucks I will be back to rent from this location only.WILLIAM K.
Yes the service was excellent, the truck was very clean and we will recommend this location to our family and friends to rent from here.Kyle N.
They lady at this U-haul was very helpful and professional. My move was very stressful but with the customer service we received for getting the truck we needed made things go a lot smoother. Thank you for the great service!Vincent H.
This location provided me with excellent customer service! Friendly and they were able to answer all the questions I had about the truck rental process. We are very impressed with the service and will definitely will be back to rent here in the future. Highly recommended, yes!robert M.
I was yelled and and cursed at by a woman when calling for assistance. She wouldn't give me her manager's name or information. She was rude, proceeding to call me poor and said I shouldn't have rented a Uhaul if I couldn't afford it. I called simply asking her for an invoice because one wasn't emailed to us or provided at any point. I have never experienced such appalling customer service in all my 40 years of life. When I asked for her manager, she said they weren't there and then hung up the phone! Wow, couldn't even get any further than asking for an invoice for charges that were billed to my Credit Card. Location and time of call was Fri, June 4th at 9:00am, Double Time Uhaul Soquel, CA 831-464-3013.Zachary R.
Change the oil.Mark P.
When refilling the gas tank I left over a quarter tank extra and was not able to redeem any value for it. Let me know if there's any further options I have to either credit or discount. GraciasGreg L.
provide a legal bluetooth so customers are saferShane B.
This location is excellent from the customer service to the clean trucks!! Very helpful and friendly I will highly recommend renting from here onlyRuth K.
Best place by far to rent a Uhaul.JAMES L.
El cliente no dejó un comentario.Kent C.
Stacy at the Falcon Double Time gas station/uHaul rental is terrific! She's helpful, patient and a total problem solver, which is big because the uHaul system has a major problem with overbooking and not letting folks know their reservation has been over ridden. She's saved my bacon a couple times when this happened, but calling around to find a replacement, and calling me as soon as early returns came in. I have rented from other local uHaul places and seriously, have had unpleasant and definitely not the best truck experiences. I will continue to rent from Stacy at the FalconGroup station, and HIGHLY recommend that other people try utilizing this friendly and professional branch, I bet they will be pleasantly surprised!Stacy M.
Service was friendly. Truck was clean and full of gas. Price was right. Five Stars! Thank you.Ashley B.
Service was great. I had made the reservation for the wrong day, but the person on site was able to find a truck for me.Holger S.
El cliente no dejó un comentario.ANTONIA H.
Stacy was so helpful and kind! She had a truck ready for me right away even though it was last minute! She remembered me from being a previous customer and made me feel special. Great service!!!!! Fast and professional. I'll never rent from any other location. Sincerely Claudette GoularteCLAUDETTE G.
El cliente no dejó un comentario.William W.
Give the woman working there, Stacey, a raise and bonus to keep her there. She was efficient, professional, courteous and gave me a clean, well maintained van. Great service, excellent experience.Linda M.
Nicest and friendly -U-haul I have ever rented from! Thank you for the excellent customer servicedonna M.
Great experience renting here. I was looking for a moving truck for weeks because it was peak season (spring). I was VERY fortunate to find the right size truck after trying to rent elsewhere on 3 different occasions over several weeks. I called a couple of days before to confirm and Cindy was efficient and very courteous. Upon pick up the truck was ready and Cindy was a doll. Can't thank her enough. Really saved me time and trouble. Thank YOU!VINCENT S.
El cliente no dejó un comentario.Vladimir D.
El cliente no dejó un comentario.CLINTON M.
El cliente no dejó un comentario.RAUL H.
What a great experience! She was all about customer service and with a smile! Thank you so much!Christy S.
Easy pick-up and drop-off. Truck was in good condition. Great overall experience.Cameron K.
The clerk who helped me was professional, mega sweet and polite and a delight to deal with. Wonderful experience. Thanks so much.Kerry B.
the person who assisted me was greatMichael H.
Stacie was great! Super friendly and accommodating- I will definitely be a repeat customer. Thank You!!!Wendy W.
The woman who helped me (sorry I forgot her name) was incredibly helpful and easy to work with. Thanks to her I'll be back next time! This was my second or third time renting from this location!Karen G.
I am questioning the $25 cleaning fee, which is not made clear on the website or at the time of picking up the van. I left the van in the same clean condition as it was when I picked it up. There was no dirt, mud or water. I don't understand why I was charged that fee, as absolutely nothing had to be done to clean the van for the next renter.Donald M.
The van was in great shape, and Falcon Group made the whole process easy. Great spot for gas, smog check, and U-Haul rentals.GEOFFREY R.
El cliente no dejó un comentario.Stacy M.
El cliente no dejó un comentario.sandra H.
Very friendly and accommodating to my schedule and change in plan as far as time pickup, only thing I wished they would have gone over the van backup camera, wipers, lights etc prior to my leaving . Otherwise excellent service!JUDITH W.
Above and beyond experience renting from this location. They are professional, friendly and it shows they really care about their customers! Clean truck and location highly recommended.VICKIE Y.
Very helpful and professional customer service.Ali F.
No complain. Marwan is the best!!!!!!!Ali F.
I rent a pick up truck from this facility often. Every time I get it it smells like smoke. I wish there were no smoking signs in the truck itself. And wish there was some type of natural cleaning agent or air freshener that could be put in the truck between usesTHOMAS B.
Amazing location to rent a truck. Customer Service was excellent and the location and trucks were very clean and welcoming. More then 5 stars and we will definitely recommend this place!JACOB Y.
Called the staff for location drop off address answered very friendly and helpful. I was able to fill my gas here, returned the truck no issues and they even parked the truck it for me. I would recommend this location and use them again.Hugh N.
El cliente no dejó un comentario.Gail M.
Customer service was excellent.David B.
Extraordinario servicio al clienteVERNE S.
Excellent customer service!!courtney J.
At this location, they are so friendly, helpful and kind. They really made my move much easier I would definitely recommend them! I wish every place had people like them. Thank you guys! You really show that you care!ðŸ¤©LAURA H.
I have rented a UHaul at this location 2 times now and have worked with Stacy (also a cashier inside the minimart) â€" she is amazing! She's fast and efficient and was readily available when I called to ask questions on the location of some functions inside the vehicle. Super friendly and helpful! When I came back to drop it off, she sent me on my way quickly and within minutes I had the completed agreement in my email. Great location to rent a UHaul!! I recommend highly!!! 5 STARS!!! Thanks so much!!!Beverly L.
Fast and friendly, could not ask for more / Thank youSteven G.
Starting mileage was recorded incorrectly and they tried to charge me for 77 miles when I only drove the truck 30-ish miles. (google maps says 32) I was told it was my fault since I didn't take a picture of the starting mileage. How about showing me the odometer picture the previous renter took and dig into the issue rather than just tell me "that's how the system works"? Clearly, it doesn't. I had to threaten to dispute the charge with my bank before they adjusted the mileage.MATTHEW S.
Best U-haul location I've been to!Nathaniel V.
Rented a 10 foot truck to move received excellent service from the staff! Very friendly and helpful and my truck was very clean. Very impressed and will recommend to everyone to come here.Loretta R.
Good service and prompt, courteous assistance. Gracias.William E.
The Uhaul was dirtyGail M.
Reserved in person one day prior, the woman at the front desk was very helpful. Everything was ready to go for me the next morning.amanda H.
El cliente no dejó un comentario.Kenneth T.
El cliente no dejó un comentario.Rupinderpal D.
El cliente no dejó un comentario.Rachel F.
El cliente no dejó un comentario.Bonnie F.
Awesome customer serviceGary B.
So nice and professional, we got the best customer service from this place! Thank you! Will be back and recommend renting hereCHRISTOPHER C.
Experience renting from this location was above on beyond! Very nice and professional! Very clean truck, I definitely recommend using this location!!!RICHARD U.
This customer service here is amazing! They were friendly and professional it really helps as my move was very stressful but they were all so nice. Thank you!!Sherry M.
Outstanding customer service!!! So happy I chose to rent from this location..very convenient and always open! They are all so friendly!!! Highly recommendedDORETTA M.
Ali gave excellent customer service!! Experience was very convenient in this location. I plan to come back to rent my trucks here from now on!!! Recommend to everyone use this location!!!KEITH C.
Extremely professional and friendly service! Hi yWilliam M.
Five stars excellent location! I dropped off my one way truck at midnight and was amazed someone was available to help me with the return. I hada very long trip and was exhausted but this guy made the drop so easy! Thank you!!!!Richard C.
Marwan is the most friendly and helpful staff I've seen in a very time. He was very professional and so nice me. I will tell all my family and friends to come to this location he made my Move very easy!Hanifa Y.
Ali sanitized the truck the keys and everything before I got in. Excellent customer service very clean and friendly.JUAN D.
Great customer service from the lady over there! In a couple of minutes, we had the keys.OLIVIA D.
Excellent customer service! Very helpful so nice helped me fill the gas and parked the truck for us!! Thank youBarbara M.
El cliente no dejó un comentario.MARLIES C.
Stacey was wonderful. Made the whole experience a joy.Sabrina P.
We got the best customer service at this location. Friendly helpful and so nice! We will definitely rent only rent from this location.Angel S.
Excellent customer service!DOMINIQ L.
Best U-haul location in town. Very friendly professional and my truck was super clean. I will recommend to all my friends and family to come here.John L.
Nothing really. The company made it work for me and made all the changes necessary. This move was for my daughter, but I have used uhaul for years, and have always had excellent service. Thank you, Tina WhyteTina W.
El cliente no dejó un comentario.Blake W.
Ali is the best........,Shane O.
This is the 3rd or 4th time I've rented a U-Haul in the past few years, all from different locations. Hands-down, this has been the BEST experience I've had. The lady working at the facility was 100% pleasant on the phone. As I explained the complexity of my situation, she came up with several ideas to accommodate things, some of which would have required more effort on her part than I would have expected. She truly went above and beyond the call of duty in that regard, for which I am grateful. You can tell that this is a location that puts the customer first. If I ever need a U-Haul again in this area, you can bet this will be the first place I call.ALICIA H.
Marwan was very kind ,very helpful , Very professional . Thank you !SCOTT W.
Stacey was such a pleasure all around and showed so much professionalism. Absolutely amazing customer service! She shows that she really cares for customers and appreciates them. Will definitely be going back!Emilio C.
An excellent location with friendly, knowledgeable staff that made for an enjoyable rental experience. I had a great experience from pick up through return, which was easy and took minutes. Thanks Falcon groupCHRISTOPHER F.
Awesome customer service , easy pick up , the truck was very clean with jasmine air freshener . The guy was there he gave us candy and water . I would recommend that placeSteve M.
El cliente no dejó un comentario.BENJAMIN T.
There was no real communication, and wasn't really told what to expect or what to do.Jose R.
The 24/7 hour service is great. This makes it easy to fit ones schedule. And the staff is friendly and helpful too.Nathan N.
Ali provided excellent customer service he was very friendly and nice to me. He helped moved the truck loaded the equipment the cleanest gas station I've been too!!!Richard C.
The lady who helped me was excellent very friendly and helpful! Showed professionalism with her customer service. Definitely recommend this location to everyone.NORA H.
El cliente no dejó un comentario.Lauren G.
very friendly, and owner even called around to get me a uhaul from a different location. Easy and hassle-free rent experienceDominique D.
I am a loyal customer to this gas station I come all the time, when I needed a truck to rent they were more then happy to help me get a truck. Friendly helpful and very professional. Thanks!!KELLY S.
El cliente no dejó un comentario.Elizabeth M.
I need to more my furniture and this location had a pick up truck which was perfect! The lady that helped me was nice friendly and very professional. Excellent service!!Margaret C.