Called the staff for location drop off address answered very friendly and helpful. I was able to fill my gas here, returned the truck no issues and they even parked the truck it for me. I would recommend this location and use them again.Hugh N.
Customer Reviews for FalconGroup & Double Time Station
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Gail M.
Customer service was excellent.David B.
Extraordinario servicio al clienteVERNE S.
Excellent customer service!!courtney J.
At this location, they are so friendly, helpful and kind. They really made my move much easier I would definitely recommend them! I wish every place had people like them. Thank you guys! You really show that you care!ðŸ¤©LAURA H.
I have rented a UHaul at this location 2 times now and have worked with Stacy (also a cashier inside the minimart) â€" she is amazing! She's fast and efficient and was readily available when I called to ask questions on the location of some functions inside the vehicle. Super friendly and helpful! When I came back to drop it off, she sent me on my way quickly and within minutes I had the completed agreement in my email. Great location to rent a UHaul!! I recommend highly!!! 5 STARS!!! Thanks so much!!!Beverly L.
Fast and friendly, could not ask for more / Thank youSteven G.
Starting mileage was recorded incorrectly and they tried to charge me for 77 miles when I only drove the truck 30-ish miles. (google maps says 32) I was told it was my fault since I didn't take a picture of the starting mileage. How about showing me the odometer picture the previous renter took and dig into the issue rather than just tell me "that's how the system works"? Clearly, it doesn't. I had to threaten to dispute the charge with my bank before they adjusted the mileage.MATTHEW S.
Best U-haul location I've been to!Nathaniel V.
Rented a 10 foot truck to move received excellent service from the staff! Very friendly and helpful and my truck was very clean. Very impressed and will recommend to everyone to come here.Loretta R.
Good service and prompt, courteous assistance. Gracias.William E.
The Uhaul was dirtyGail M.
Reserved in person one day prior, the woman at the front desk was very helpful. Everything was ready to go for me the next morning.amanda H.
El cliente no dejó un comentario.Kenneth T.
El cliente no dejó un comentario.Rupinderpal D.
El cliente no dejó un comentario.Rachel F.
El cliente no dejó un comentario.Bonnie F.
Awesome customer serviceGary B.
So nice and professional, we got the best customer service from this place! Thank you! Will be back and recommend renting hereCHRISTOPHER C.
Experience renting from this location was above on beyond! Very nice and professional! Very clean truck, I definitely recommend using this location!!!RICHARD U.
This customer service here is amazing! They were friendly and professional it really helps as my move was very stressful but they were all so nice. Thank you!!Sherry M.
Outstanding customer service!!! So happy I chose to rent from this location..very convenient and always open! They are all so friendly!!! Highly recommendedDORETTA M.
Ali gave excellent customer service!! Experience was very convenient in this location. I plan to come back to rent my trucks here from now on!!! Recommend to everyone use this location!!!KEITH C.
Extremely professional and friendly service! Hi yWilliam M.
Five stars excellent location! I dropped off my one way truck at midnight and was amazed someone was available to help me with the return. I hada very long trip and was exhausted but this guy made the drop so easy! Thank you!!!!Richard C.
Marwan is the most friendly and helpful staff I've seen in a very time. He was very professional and so nice me. I will tell all my family and friends to come to this location he made my Move very easy!Hanifa Y.
Ali sanitized the truck the keys and everything before I got in. Excellent customer service very clean and friendly.JUAN D.
Great customer service from the lady over there! In a couple of minutes, we had the keys.OLIVIA D.
Excellent customer service! Very helpful so nice helped me fill the gas and parked the truck for us!! Thank youBarbara M.
El cliente no dejó un comentario.MARLIES C.
Stacey was wonderful. Made the whole experience a joy.Sabrina P.
We got the best customer service at this location. Friendly helpful and so nice! We will definitely rent only rent from this location.Angel S.
Excellent customer service!DOMINIQ L.
Best U-haul location in town. Very friendly professional and my truck was super clean. I will recommend to all my friends and family to come here.John L.
Nothing really. The company made it work for me and made all the changes necessary. This move was for my daughter, but I have used uhaul for years, and have always had excellent service. Thank you, Tina WhyteTina W.
El cliente no dejó un comentario.Blake W.
Ali is the best........,Shane O.
This is the 3rd or 4th time I've rented a U-Haul in the past few years, all from different locations. Hands-down, this has been the BEST experience I've had. The lady working at the facility was 100% pleasant on the phone. As I explained the complexity of my situation, she came up with several ideas to accommodate things, some of which would have required more effort on her part than I would have expected. She truly went above and beyond the call of duty in that regard, for which I am grateful. You can tell that this is a location that puts the customer first. If I ever need a U-Haul again in this area, you can bet this will be the first place I call.ALICIA H.
Marwan was very kind ,very helpful , Very professional . Thank you !SCOTT W.
Stacey was such a pleasure all around and showed so much professionalism. Absolutely amazing customer service! She shows that she really cares for customers and appreciates them. Will definitely be going back!Emilio C.
An excellent location with friendly, knowledgeable staff that made for an enjoyable rental experience. I had a great experience from pick up through return, which was easy and took minutes. Thanks Falcon groupCHRISTOPHER F.
Awesome customer service , easy pick up , the truck was very clean with jasmine air freshener . The guy was there he gave us candy and water . I would recommend that placeSteve M.
El cliente no dejó un comentario.BENJAMIN T.
There was no real communication, and wasn't really told what to expect or what to do.Jose R.
The 24/7 hour service is great. This makes it easy to fit ones schedule. And the staff is friendly and helpful too.Nathan N.
Ali provided excellent customer service he was very friendly and nice to me. He helped moved the truck loaded the equipment the cleanest gas station I've been too!!!Richard C.
The lady who helped me was excellent very friendly and helpful! Showed professionalism with her customer service. Definitely recommend this location to everyone.NORA H.
El cliente no dejó un comentario.Lauren G.
very friendly, and owner even called around to get me a uhaul from a different location. Easy and hassle-free rent experienceDominique D.
I am a loyal customer to this gas station I come all the time, when I needed a truck to rent they were more then happy to help me get a truck. Friendly helpful and very professional. Thanks!!KELLY S.
El cliente no dejó un comentario.Elizabeth M.
I need to more my furniture and this location had a pick up truck which was perfect! The lady that helped me was nice friendly and very professional. Excellent service!!Margaret C.
El cliente no dejó un comentario.David A.
I can't believe how nice and professional everyone was here. They were quick and very friendly. Definitely recommend this location.Joleyne H.
El cliente no dejó un comentario.Kari C.
I recommended renting from this Ali was so nice helpful and offered free coffee!!!! The truck was so clean and new I was very impressed. The even have a large selection of moving supplies exactly was I needed. Thank you appreciated all the help!Emma W.
All the staff at FalconGroup Uhaul are amazing! So helpful and friendly. The location was clean trucks were clean and sanitized I felt safe and I'm very happy with this location and service! Thank you!!!!Deridre S.
Outstanding customer service!!steve G.
Best location to rent a truck Ali was friendly helpful and professional. I had a excellent experience with the service here!!!!ORION L.
El cliente no dejó un comentario.Francisca L.
Excellence experience renting from this cute and clean gas station. Stacey was friendly professional provided the best customer service. It was a pleasure renting from here!!!!Kieron B.
My experience was excellent the staff were on top of it!! They knew exactly what they were doing, answered my questions and were very helpful with my rental.Katya C.
I loved this gas station to rent uhaul!! They are very clean friendly and very helpful. I was amazed how clean the bathroom was. They loaded my moving supplies in the truck for me so impressed with this service as it is above and beyond. I've been to the Valero gas station on Main Street and the people working there were not helpful they are very rude and did not want my business. Since I found this uhaul location to rent my trucks I'll be back in the future. Highly recommend!!!!!DOUGLAS B.
This location was excellent! Truck was clean they were very professional and the it was an easy process to rent and I am happy. I will recommend to everyone to use this location.juan L.
Extremely satisfied renting from this location. They were polite and friendly.Alexandra V.
Stacey was over the top knowledgeable, friendly, and should get her sleep !!Kathleen N.
I will only use this location and highly recommend them to everyone to rent a truck here they are nice helpful and very professional!!! Also, I was able to fill the gas back up here which is very convenient.Beatriz S.
The customer service we received was excellent and extremely friendly. When we got there they made a reservation for us to get the size truck we needed in their location we are very happy and thank you!!!!ASHFEATHER W.
Great guys. Really helped me out.Scott W.
Amazing customer service! The lady was friendly and helpful, she answered the questions I had and was able to rent the truck to me right away. Thank you! I will recommend this location and definitely come back.EKATERINA C.
Professional customer service!!!Ali F.
This was about as easy of a rental experience as it gets!! Super friendly staff. Moving is hard enough so it was nice to a no issue truck rental. ¡Gracias!Ian M.
Stacey was exceptionally cordial and informative, and graciously facilitated every step of the way.Lewis L.
Above and beyond customer service! Extremely nice and professional. The rental and return process was quick and I'm happy with everything at the location.DOMINIQ L.
El cliente no dejó un comentario.Hector A.
Best moving truck rental experience I've ever had (and I've moved a lot). Easy, no problems, and really nice people.JONATHAN W.
The mid county location is very convenient and they are open 24 hours a day. Stacey was extremely friendly and accommodating. I will absolutely be renting from them in the future whenever needed. I would definitely recommend renting from this uhaul business!Jennifer D.
The BEST! Fast, friendly, clean and courteous. My go to U-haul.Anita G.
Great experience renting from this location! Thank you for the awesome customer service!ERNEST C.
Staff was very helpful, considerate and professional.CARL S.
Excellent service both times I rented a van to finish moving. Thank you! Highly recommended.andrew B.
Stacey was great! Very personable, knowledgeable, and accommodating. I will definitely recommend this place because of her.Anna M.
Best uhaul location in town. I use uhaul often and I received excellent friendly customer service here. I will be back again and recommend everyone to come here!WALTER H.
Do you have a reservation set on Friday the 30th and when I called to confirm they said they didn't have my reservation even though I had a reservation number then they looked it up and said oh your reservation has been moved to a different site so I called the different U-Haul site and they said no we don't have any 10 foot box truck it's for rent. So as a reservation really a reservation? They said I could drive clear over the sierra Nevada mountains to a place bishop that they had a truck available? Are you serious?So I decided to drive to the Santa Cruz area where I needed the truck and see what I could find I was told that a king size bed would fit inside the van that they gave me which was literally impossible is now forced me to make two trips several hundred miles at a time to make the end of my move it didn't work out for me convenience wise or financiallyMARK L.
Very easy drop off, staff friendly and helpful. Extremely please with service provided!Sally R.
Excellent service!! I am very happy with the customer service I received here. Very cute store clean gas station clean trucks. Highly recommend using this location to everyone!!andrew B.
Very professional customer service!!!!!FLORENCE S.
Excellent location everything was perfect! Mike provided excellent customer service! This was the only location that has what I needed and was happy to set up a reservation for me. The truck was very clean and Sanitized very well .thanks folksWilliam G.
I had excellent customer service with this uhaul location. I called because I need to move some furniture they answered the phone right away and were so nice and friendly. They reserved the truck for me and when I showed up I was pleased to see how clean this place and the truck was. They rented the truck quickly and when I dropped off the truck it was easy to return and they even parked it for me. Very happy and highly recommend!!!!SALVADOR V.
Upon arriving, the gas station/convenience store the front door was wide open, but no clerk was available. After a few minutes searching, I looked outside where I found a man sleeping in on of the U-Haul vehicles. I attempted to awake him, which took several minutes. It was determined after waking him, that he was the store clerk. He was extremely groggy from being awakened and appeared he may have been under the influence. Initially, he attempted to access the U-Haul reservation system, but indicated it was down. I informed him my understanding was that the pickup was contactless since I had completed the reservation online and already provided my payment. Eventually, he provided the vehicle keys and allowed me to go on my way.Neal J.
Waited for half an hour to get a truck, though I had check in online. WAS OVERBILLED FOR $701.84 AND DISPITE of ALL PROMISES IT HAS NOT BEEN CORRECTED YETVadim M.
The Agent was extremely friendly and helpful making my rental enjoyable. I thank her again.Dianna G.
El cliente no dejó un comentario.PETER C.
El cliente no dejó un comentario.ANGELA A.
El cliente no dejó un comentario.Aaron Z.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Nicholas T.
Stacey is an amazing customer service representative for uhaul. Friendly and helpful! Clean location and trucks I am very happy with the service here. Highly recommended!!!SAGE E.
Very nice to work with.GAIL M.