Customer Reviews for Horizan Transportation
(U-Haul Neighborhood Dealer)

224 reviews

7040 Pacific Ave SE   Lacey, WA 98503

(360) 529-4264

Office Hours

  • Mon: 8 am–5 pm
  • Tue: Closed
  • Wed-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 9 am–1 pm

Services at this Location:

Contact Us

(360) 529-4264

7040 Pacific Ave SE
Lacey, WA 98503

Services at this Location:

Office Hours

  • Mon: 8 am–5 pm
  • Tue: Closed
  • Wed-Fri: 8 am–5 pm
  • Sat: 8 am–3 pm
  • Sun: 9 am–1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SELENA RUSHTON 
Rating:
5.0

Customer did not leave a comment.

Mark Yanak 
Rating:
5.0

The guy at the desk(sorry- don’t remember his name) was awesome- was so helpful that he’s the reason this location will be my first choice

Dan patterson 
Rating:
5.0

Your employee was great , he answered all questions about the company and he was really pleasant to deal with

Shaun Kennedy 
Rating:
5.0

The person running this location was the best person I have ever dealt with at a Uhaul. My original location double booked the truck so I was relocated to this location and it is the one I plan on using from now on.

John Hook 
Rating:
5.0

Customer did not leave a comment.

Anthony Eckhart 
Rating:
5.0

Staff was very personable and helpful.

Rachel McBrayer 
Rating:
5.0

The Guy at the counter was helpful, hooked up the trailer and did a light check and on my way, Trailer towed nicely and was very easy to load and unload my motorcycle.

Steve Goebel 
Rating:
5.0

We've had very good luck with Horizon Transportation for their u-haul services and appreciate the friendly efficient service.

Kim Jones 
Rating:
5.0

We just completed a move and have rented from here twice in the last two weeks, each time for 2-3 days. The man working the front desk has been extremely helpful and knowledgeable both times. Trucks were well maintained and the whole process went very smooth. We will be using this location to rent our Uhauls in the future based solely on the gentleman at the front desk.

Erica Harris 
Rating:
5.0

Customer did not leave a comment.

doug hollondworth 
Rating:
5.0

Possible drive the vehicle up to the front , it was the farthest back in the parking lot . The gentleman that checked me in was very good and he did a great job

Tom Fluke 
Rating:
5.0

Not a dang thing! Making reservations is easy and quick and the vehicles are solid. I appreciate the rep. Scott for making me feel welcome and and well taken care of. He's very accommodating and has been at the ready for any issues that arose and I see him working his butt off doing things I assume are above and beyond his job description. I would request that he receive a raise or an all expense paid vacation😋The variety of candy in the candy dish is the best! I will be back to this uhaul because he is a pleasure to work with.

jeff patton 
Rating:
5.0

Really appreciate the friendly service - thank you!

Kim Jones 
Rating:
5.0

Customer did not leave a comment.

Cindie Berlowe 
Rating:
5.0

Customer did not leave a comment.

Jim Bridges 
Rating:
1.0

Vehicle had low fuels, we matched fuel Level when we turned the vehicle and we were charged for it.

Jesus Areyano 
Rating:
5.0

The office only had 1 employee working on a what appeared to be a busy Saturday. It would have been nice to see a 2nd person. One who could run down into the field & do check in’s or load last minute blanket dolly rentals while one person completed paper work.

Michelle Rogers 
Rating:
5.0

Customer did not leave a comment.

DeAnna Colegate 
Rating:
4.0

Customer did not leave a comment.

adam quintana 
Rating:
5.0

Scott, the rental agent is an amazing individual. I accidentally left my keys in the truck and instead of telling me to get a locksmith he went way out of his way to help me get the truck open. It took us almost an hour but he did. He didn't charge me a penny for it. There needs to be more people like him. Very pleasant to talk to and he's definitely an asset to that business.

BRIAN D'MILLO 
Rating:
3.0

Customer did not leave a comment.

Shanon Handley 
Rating:
5.0

Customer did not leave a comment.

Kim Jones 
Rating:
5.0

Customer did not leave a comment.

JEFFEREY ALLEN HAUKOM 
Rating:
4.0

Customer did not leave a comment.

jermey Adams 
Rating:
2.0

Customer did not leave a comment.

Guillermo Rivera 
Rating:
5.0

Easy and well maintained and enabled us to get things done

DAVID HUGH OWENS 
Rating:
5.0

Pickup was easy and quick. Only issue was "current" pictures on file on U-Haul site of were obviously extremely old as they were of a completely different state/location/theme, even though the equipment ID and license plate were the same as the photos. Counter person and I got a chuckle out of it.

Scott Dau 
Rating:
5.0

Scott is an amazing Employee of this U-Haul and I not only have used them again but I have referred many. Professionalism is first and foremost, yet there was a comfortable feeling like family. One of the person's I referred had a tiny slightly bigger than... And get Scott revaluated and presented a solution. He's amazing and the vehicles are top knot h clean . The Adams Family

James brewer 
Rating:
5.0

Best place to rent from KC knows his stuff and very much appreciated thanks 10 stars for me

joseph castillo 
Rating:
5.0

Customer did not leave a comment.

Ethan Jensen 
Rating:
5.0

Customer did not leave a comment.

Mary Maigo 
Rating:
5.0

I was the first pickup of 2024, the staff was welcoming and we had an excellent conversation.

Leon Huggins-Richards 
Rating:
5.0

Customer did not leave a comment.

Scott Newman 
Rating:
4.0

Customer did not leave a comment.

CHARLES LINDSEY 
Rating:
5.0

The representative was very nice and very helpful. They helped hitch the auto transporter to the U-Haul and made the experience smooth and expedient! Excellent quality and experience at this location!

Johana Hernandez 
Rating:
5.0

The customer service has been quite literally the reason why I don't go anywhere else. The U-haul representative made every possible way to make sure that I had been taking care of. He definitely is a asset to U-Haul. W

scott soberalski 
Rating:
5.0

Customer did not leave a comment.

Steve East 
Rating:
5.0

Excellent customer service

carlos mejia 
Rating:
5.0

The agent was very professional

Fousseni Guisse 
Rating:
5.0

Great service, friendly went out of his way to exceed my expectations! Thank you!

eric winchester 
Rating:
4.0

Customer did not leave a comment.

skyler miller 
Rating:
1.0

Customer did not leave a comment.

Michael Bertrandt 
Rating:
2.0

No drop off location on contract. Phone service not helpful finding a drop off location. Charged extra miles because we returned to a different location than originally planned. The extra miles due to the online service.

Thomas Apelar 
Rating:
5.0

Customer did not leave a comment.

Shawn Groves 
Rating:
4.0

App is kinda crappy, make it less burdensome database to allow drop offs

Taylor Long 
Rating:
5.0

Customer did not leave a comment.

JAMES OLIVER 
Rating:
5.0

Customer did not leave a comment.

Jeffrey McGee 
Rating:
3.0

Customer did not leave a comment.

Lori Bulley 
Rating:
3.0

No one was available in office or by phone when I returned the trailer I rented. I don’t even agree with the amount they charged because of their not being present upon timely return.

Anastasia Wright 
Rating:
5.0

Customer did not leave a comment.

David Hubbard 
Rating:
5.0

The young man that assisted us was very pleasant and easy to work with. I don’t remember his name, but I would recommend this location mostly because of him. The equipment was clean and ready for pick up without issues.

James Jackson 
Rating:
5.0

Customer did not leave a comment.

John Colgan 
Rating:
4.0

Staff very friendly

johnny hansen 
Rating:
5.0

Bigger sign

Robert Wagstaffe 
Rating:
5.0

Convenient and great customer service

Tony Tiwaei 
Rating:
5.0

Thanks

Randal Keller 
Rating:
3.0

Process went smoothly, but the place is pretty shabby. Office was closed for lunch. Signage for drop box was minimal.

Bruce Somes 
Rating:
3.0

We returned the truck after hours.

Mary Logue 
Rating:
5.0

Customer did not leave a comment.

vadimir hubnthal 
Rating:
5.0

Really nothing, whose open drop off and pick up area and the guy working the counter is always very helpful and very pleasant. I choose this location every time

Jens Schoene 
Rating:
2.0

Well your employee was nice but he did not know how to tipe the information in the computer did not know how to spell and make me tipe my on information in the computer and that was his job.

anna salinas 
Rating:
5.0

Customer did not leave a comment.

Randal Keller 
Rating:
5.0

Customer did not leave a comment.

Randal Keller 
Rating:
5.0

Customer did not leave a comment.

Adrian Bustos 
Rating:
5.0

Customer did not leave a comment.

Damien Wells 
Rating:
2.0

The uhaul parking area is not paved

Sayed Hossein Sadeghi 
Rating:
1.0

Sent confirmation of pickup location the night before, it was the wrong location. Took awhile to reach someone and figure out what location the Uhaul truck was at. Won't use again service has really gone down and I have used Uhaul for years.

Annette Winrod 
Rating:
5.0

The on-site employee was very friendly and helpful.

William Pate 
Rating:
5.0

Customer did not leave a comment.

MELVIN MCCAIN JR 
Rating:
5.0

Customer did not leave a comment.

Andrew Jacob 
Rating:
5.0

Great service!

Champagne Moore 
Rating:
5.0

Highly recommended staff are very friendly !

lucia hochrine 
Rating:
3.0

Customer did not leave a comment.

Lisa Cramer 
Rating:
1.0

DONT RIP PEOPLE OFF AND CHARGE THEM FOR THINGS THEY DIDNT APPROVE OF

Austin Jones 
Rating:
3.0

Customer did not leave a comment.

Corwin Kiddoo 
Rating:
5.0

Super helpful, friendly, and energetic drop-off assistance, very efficient and respectful.

Adam Stoltz 
Rating:
4.0

Customer did not leave a comment.

Julie Sedgwick 
Rating:
5.0

Customer did not leave a comment.

Kirsten Wesolek 
Rating:
5.0

Customer did not leave a comment.

adam quintana 
Rating:
2.0

The agent at the location was fantastic...he was thorough and very courteous. However, the office was the absolute bare minimum...a desk and a couple chairs. No supplies or anything else needed for moving and/or trailering. The trailer was very old and the hookup was difficult to operate. The back door to the trailer was mis-aligned and difficult to close unless parked perfectly level. And it clearly hadn't been swept out from the previous user. Despite the friendly agent, I probably would not use this location again.

Amy Dunn 
Rating:
5.0

Customer did not leave a comment.

Kimberly Elosser 
Rating:
5.0

Customer did not leave a comment.

Robert Gennette 
Rating:
5.0

We did an after-hours drop off so we did not interact with any staff. The process was easy though I was a bit confused on where the key dropbox was located. Overall I would recommend this location to a friend.

Shereena Dyer 
Rating:
5.0

Customer did not leave a comment.

Julie Sedgwick 
Rating:
5.0

Customer did not leave a comment.

Shawn Gift 
Rating:
3.0

Customer did not leave a comment.

DAVID LLOYD MORRISON 
Rating:
5.0

For Uhaul to provide this location with some furniture or counters, they're working with they got for a small office size place

Sarid Quintana 
Rating:
5.0

Customer did not leave a comment.

Frank Catalano 
Rating:
5.0

Customer did not leave a comment.

Jean or Ken Brown 
Rating:
1.0

Your the company charging the big bucks - YOU figure it out and stop making the customers pay for YOUR mistakes!!

Theresa Hect 
Rating:
5.0

Customer did not leave a comment.

Casey Reese 
Rating:
1.0

Train your employees. I did not feel welcome here. Employee was incompetent, made mistakes and lied about fuel gauge.

Dirk Meulblok 
Rating:
2.0

Customer did not leave a comment.

David Roberts 
Rating:
3.0

Customer did not leave a comment.

Diana Bennett 
Rating:
3.0

Make sure to give an analog copy of the receipt to the individual renting the equipment. I only received an emailed copy, however I moved myself with the ARMY reimbursing me and I had an issue trying to find a place to email the recipient and print it. I had everything packed and with everything on my mind I wasn’t thinking about an analong receipt to turn in when I got to my 2300 mile journey.

NATHAN BOWERS 
Rating:
5.0

Customer did not leave a comment.

Zara Soens 
Rating:
5.0

Good experience. Our selected location wasn't available and U-Haul called to switch us to new location. We had to adjust our planned hours a little bit, but it turned out to be a great location and experience. We will use this location again!

Troy Burger 
Rating:
5.0

Grey customer service all together.

Vanessa McLeod 
Rating:
5.0

Probably the best customer service I have ever encountered!

DAVID SHERWOOD 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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