I just apericiate the hospitality and understanding things happen if you ever need anything just ask and i will be there no question asked
Shaun K
Customer Reviews for Horizan Transportation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner guy is friendly and funny! Made the experience way better! Would recommend to family and friends.
Sylvia BI had a great experience, renting from this location. Scott was great to work with and extremely helpful. I will be using this location every time I need a truck!
Brian AVery easy process to drop off.
Michelle HThe guy at the desk(sorry- don’t remember his name) was awesome- was so helpful that he’s the reason this location will be my first choice
Dan pYour employee was great , he answered all questions about the company and he was really pleasant to deal with
Shaun KThe person running this location was the best person I have ever dealt with at a Uhaul. My original location double booked the truck so I was relocated to this location and it is the one I plan on using from now on.
John HStaff was very personable and helpful.
Rachel MThe Guy at the counter was helpful, hooked up the trailer and did a light check and on my way, Trailer towed nicely and was very easy to load and unload my motorcycle.
Steve GWe've had very good luck with Horizon Transportation for their u-haul services and appreciate the friendly efficient service.
Kim JWe just completed a move and have rented from here twice in the last two weeks, each time for 2-3 days. The man working the front desk has been extremely helpful and knowledgeable both times. Trucks were well maintained and the whole process went very smooth. We will be using this location to rent our Uhauls in the future based solely on the gentleman at the front desk.
Erica HPossible drive the vehicle up to the front , it was the farthest back in the parking lot . The gentleman that checked me in was very good and he did a great job
Tom FNot a dang thing! Making reservations is easy and quick and the vehicles are solid. I appreciate the rep. Scott for making me feel welcome and and well taken care of. He's very accommodating and has been at the ready for any issues that arose and I see him working his butt off doing things I assume are above and beyond his job description. I would request that he receive a raise or an all expense paid vacation😋The variety of candy in the candy dish is the best! I will be back to this uhaul because he is a pleasure to work with.
jeff pReally appreciate the friendly service - thank you!
Kim JVehicle had low fuels, we matched fuel Level when we turned the vehicle and we were charged for it.
Jesus AThe office only had 1 employee working on a what appeared to be a busy Saturday. It would have been nice to see a 2nd person. One who could run down into the field & do check in’s or load last minute blanket dolly rentals while one person completed paper work.
Michelle RScott, the rental agent is an amazing individual. I accidentally left my keys in the truck and instead of telling me to get a locksmith he went way out of his way to help me get the truck open. It took us almost an hour but he did. He didn't charge me a penny for it. There needs to be more people like him. Very pleasant to talk to and he's definitely an asset to that business.
BRIAN DEasy and well maintained and enabled us to get things done
DAVID HPickup was easy and quick. Only issue was "current" pictures on file on U-Haul site of were obviously extremely old as they were of a completely different state/location/theme, even though the equipment ID and license plate were the same as the photos. Counter person and I got a chuckle out of it.
Scott DScott is an amazing Employee of this U-Haul and I not only have used them again but I have referred many. Professionalism is first and foremost, yet there was a comfortable feeling like family. One of the person's I referred had a tiny slightly bigger than... And get Scott revaluated and presented a solution. He's amazing and the vehicles are top knot h clean . The Adams Family
James bBest place to rent from KC knows his stuff and very much appreciated thanks 10 stars for me
joseph cI was the first pickup of 2024, the staff was welcoming and we had an excellent conversation.
Leon HThe representative was very nice and very helpful. They helped hitch the auto transporter to the U-Haul and made the experience smooth and expedient! Excellent quality and experience at this location!
Johana HThe customer service has been quite literally the reason why I don't go anywhere else. The U-haul representative made every possible way to make sure that I had been taking care of. He definitely is a asset to U-Haul. W
scott sExcellent customer service
carlos mThe agent was very professional
Fousseni GGreat service, friendly went out of his way to exceed my expectations! Thank you!
eric wNo drop off location on contract. Phone service not helpful finding a drop off location. Charged extra miles because we returned to a different location than originally planned. The extra miles due to the online service.
Thomas AApp is kinda crappy, make it less burdensome database to allow drop offs
Taylor LNo one was available in office or by phone when I returned the trailer I rented. I don’t even agree with the amount they charged because of their not being present upon timely return.
Anastasia WThe young man that assisted us was very pleasant and easy to work with. I don’t remember his name, but I would recommend this location mostly because of him. The equipment was clean and ready for pick up without issues.
James JStaff very friendly
johnny hBigger sign
Robert WConvenient and great customer service
Tony TThanks
Randal KProcess went smoothly, but the place is pretty shabby. Office was closed for lunch. Signage for drop box was minimal.
Bruce SWe returned the truck after hours.
Mary LReally nothing, whose open drop off and pick up area and the guy working the counter is always very helpful and very pleasant. I choose this location every time
Jens SWell your employee was nice but he did not know how to tipe the information in the computer did not know how to spell and make me tipe my on information in the computer and that was his job.
anna sThe uhaul parking area is not paved
Sayed HSent confirmation of pickup location the night before, it was the wrong location. Took awhile to reach someone and figure out what location the Uhaul truck was at. Won't use again service has really gone down and I have used Uhaul for years.
Annette WThe on-site employee was very friendly and helpful.
William PGreat service!
Champagne MHighly recommended staff are very friendly !
lucia hDONT RIP PEOPLE OFF AND CHARGE THEM FOR THINGS THEY DIDNT APPROVE OF
Austin JSuper helpful, friendly, and energetic drop-off assistance, very efficient and respectful.
Adam SThe agent at the location was fantastic...he was thorough and very courteous. However, the office was the absolute bare minimum...a desk and a couple chairs. No supplies or anything else needed for moving and/or trailering. The trailer was very old and the hookup was difficult to operate. The back door to the trailer was mis-aligned and difficult to close unless parked perfectly level. And it clearly hadn't been swept out from the previous user. Despite the friendly agent, I probably would not use this location again.
Amy DWe did an after-hours drop off so we did not interact with any staff. The process was easy though I was a bit confused on where the key dropbox was located. Overall I would recommend this location to a friend.
Shereena DFor Uhaul to provide this location with some furniture or counters, they're working with they got for a small office size place
Sarid Q