Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had a family emergency and they where able to help!!
FALANDA M
Rating:
5.0
Customer did not leave a comment.
JOSEPH W
Rating:
5.0
Customer did not leave a comment.
Michael C
Rating:
4.0
Customer did not leave a comment.
Larry W
Rating:
5.0
Very quick and smooth drop off experience.
John M
Rating:
4.0
Customer did not leave a comment.
Joshua C
Rating:
5.0
Customer did not leave a comment.
Phillip H
Rating:
5.0
The uhaul app did not let me attach pictures of the trailer when I returned it
Paolo L
Rating:
1.0
Train your people better.
melissa b
Rating:
5.0
N/A
Mary A
Rating:
5.0
No improvement needed—great experience!
FRANCES C
Rating:
5.0
Customer did not leave a comment.
harold w
Rating:
3.0
Customer did not leave a comment.
Jenny D
Rating:
3.0
Customer did not leave a comment.
Hayden R
Rating:
5.0
Customer did not leave a comment.
Luzanne C
Rating:
5.0
Customer did not leave a comment.
RANDALL B
Rating:
5.0
Customer did not leave a comment.
Lynn C
Rating:
4.0
Customer did not leave a comment.
Cynthia M
Rating:
5.0
Customer did not leave a comment.
rene a
Rating:
4.0
Customer did not leave a comment.
jose h
Rating:
5.0
Customer did not leave a comment.
Terri A
Rating:
5.0
Customer did not leave a comment.
Terri A
Rating:
5.0
Everything went great. Pick up and drop off. Thank you!
Shirley M
Rating:
5.0
Overall we were completely satisfied with the service
ANNETTE G
Rating:
5.0
Customer did not leave a comment.
Don W
Rating:
5.0
Customer did not leave a comment.
Jason B
Rating:
3.0
We were delayed on the time of pickup so we were told to come back an hour later…came back and hour later to be told the big truck we rented wasn’t available due to tire issues…they didn’t have another truck so we had to drive to Ripley to get another truck which was smaller which led to more mileage and more trips to move our furniture. The truck front end sounded like it was gonna fall out from under it. It moved our stuff but wasn’t a good experience.
Thomas H
Rating:
5.0
Customer did not leave a comment.
Eric W
Rating:
5.0
Customer did not leave a comment.
Dennis W
Rating:
5.0
Customer did not leave a comment.
Terri A
Rating:
5.0
Customer did not leave a comment.
Matthew H
Rating:
5.0
Customer did not leave a comment.
Arturo M
Rating:
5.0
Customer did not leave a comment.
Harrt S
Rating:
5.0
Great people to do business with ! Would definitely recommend!
Billy H
Rating:
5.0
Customer did not leave a comment.
jharissa s
Rating:
5.0
Everyone was very helpful.
Curt L
Rating:
1.0
Poor customer service picking vehicle up and you didn’t have the vehicle that I reserved. I reserved a 15 foot trailer and all you had was a 26 foot trailer. I reserved a 2 1/2 months prior.
Tony R
Rating:
3.0
Customer did not leave a comment.
Matthew R
Rating:
5.0
Great easy experience. Erin in Ripley was knowledgeable, kind & engaging. She helped us get all fixed up w/the right trailer & we were on our way fast. Erin is a great asset to U-Haul.
CHERYL H
Rating:
5.0
Couldn’t have asked for a better experience.
Ashley B
Rating:
5.0
Customer did not leave a comment.
Lekirra M
Rating:
5.0
Customer did not leave a comment.
Chris B
Rating:
5.0
Just a awful smell but I maintained it after I got sick but I will most definitely use you all again and thanks for the help
Charlotte M
Rating:
5.0
Not a thing! The store went above and beyond to help me. They even got me in a larger truck when there was confusion on the rental.
Aaron R
Rating:
5.0
Customer did not leave a comment.
Lisa W
Rating:
4.0
Customer did not leave a comment.
Reggie S
Rating:
5.0
Customer did not leave a comment.
Tonya S
Rating:
4.0
This location was not only helpful & courteous but Ms.Lisa went above her call of duty to make this a pleasant experience out of a horrible situation would reccomend over & over to friends & family.
Completely satisfied is what I am!
Wanda G
Rating:
5.0
I would definitely rent from this place again if needed. I will recommend to anyone needing to rent a truck.
Hazel T
Rating:
5.0
Customer did not leave a comment.
Rodney N
Rating:
4.0
Customer did not leave a comment.
Sharon K
Rating:
5.0
Customer did not leave a comment.
Rachel R
Rating:
5.0
Customer did not leave a comment.
Alva D
Rating:
4.0
I had selected to receive a pick up in Oxford, MS, and was not informed until the day before that nothing was available in Oxford. I am unsure why it is possible to reserve a Uhaul for a certain location if there are no guarantees they will be available.
Jeffrey P
Rating:
5.0
Customer did not leave a comment.
Chris L
Rating:
5.0
The pricing. When I originally ordered it I was meant to pay $100 less, but after contacting the place I requested to pick it up at they wanted me to change the day and when I did the price jumped. That coupled with the fact that they didn't end up having the truck there and I had to drive over an hour to the closest uhaul place. The person there was super nice thankfully but uhaul needs to do better about getting trucks to closer locations to people. Also the original place I wanted it picked up at was rude to me so that sucked.
Melissa N
Rating:
5.0
Customer did not leave a comment.
MOSES M
Rating:
5.0
Customer did not leave a comment.
John B
Rating:
4.0
Customer did not leave a comment.
Jeff S
Rating:
5.0
Customer did not leave a comment.
James H
Rating:
5.0
Customer did not leave a comment.
Shannon W
Rating:
5.0
Customer did not leave a comment.
Kathryn M
Rating:
5.0
Customer did not leave a comment.
Lisa M
Rating:
5.0
Customer did not leave a comment.
Tameri D
Rating:
5.0
Phone customer service was great. In store customer service was great.
STACEY W
Rating:
5.0
Customer did not leave a comment.
George F
Rating:
5.0
The young lady that did my rental was most courteous and helpful.
Lee G
Rating:
5.0
Customer did not leave a comment.
George F
Rating:
5.0
Customer did not leave a comment.
TONY P
Rating:
5.0
Customer did not leave a comment.
DONNIE F
Rating:
5.0
Customer did not leave a comment.
William W
Rating:
5.0
They didn’t have any employees there to remove the trailer from my vehicle.
MARSHA G
Rating:
5.0
Customer did not leave a comment.
GEORGE T
Rating:
5.0
Very nice and helpful employee. Will definitely be returning to this location
Jon B
Rating:
1.0
Was charged more milaege then the actually trio.
April D
Rating:
5.0
Friendly
Robert B
Rating:
4.0
Customer did not leave a comment.
Amanda G
Rating:
5.0
Customer did not leave a comment.
Johnathan B
Rating:
5.0
Customer did not leave a comment.
JACOBYE D
Rating:
5.0
Very satisfied
Timothy M
Rating:
5.0
Customer did not leave a comment.
ALBERT S
Rating:
4.0
Customer did not leave a comment.
Freddie C
Rating:
5.0
Never use Timbes Tire. Find a different rental location
Candy P
Rating:
5.0
Very nice people to deal with.
CLINT M
Rating:
5.0
Customer did not leave a comment.
Frita H
Rating:
5.0
Customer did not leave a comment.
DONNIE G
Rating:
4.0
Customer did not leave a comment.
Katie W
Rating:
5.0
Customer did not leave a comment.
Kelli A
Rating:
4.0
Customer did not leave a comment.
Troy L
Rating:
5.0
Customer did not leave a comment.
Courtney J
Rating:
5.0
Customer did not leave a comment.
Greg G
Rating:
5.0
Customer did not leave a comment.
Grady W
Rating:
4.0
Very friendly and helpful.
PAULA W
Rating:
4.0
Trailer was clean, however it had a leak. And my furniture got wet . Tried to report it to the 800 number and stayed on hold for about 40 minutes. Finally got frustrated and just hung up.
