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David R
Customer Reviews for Fairs Auto Service And Repair LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very friendly and efficient!
Elizabeth BGreat customer service will definitely use them for all my uhaul needs
Patricia WBetter customer service and do not add product charges that a customer declined to customers invoices after they drop off the truck.
Alexandria BI picked this location because I assumed since it was a repair shop they would provide a higher level of service, I was wrong. They offered no help in hooking up the trailer, they just told me to drive to where they keep them which was down a muddy dirt/gravel road with huge pot holes, my truck was a mess after driving on the road. When I got to the trailers there was no one around to help and apparently no one had checked the condition of the trailer they told me to get because it had bald tires and a bad wire harness. I had to pull a different trailer out, get it connected and drive back to their office. They apologized for the inconvenience but quickly pointed out that it was U-Hauls fault because they brough the trailers. I don't know the truth but I wasn't impressed with this location at all. Also their address was wrong in your system so to start off I went on a wild goose chase to find the location.
jeff pThis is a helpful and friendly dealer! No problems
Randell FFriendly, knowledgeable, and helpful getting the UHaul trailer attached to my automobile with synchronized lights. I did need to buy an accessory adapter for the lights from another commercial business but suggested source was affordable and available.
Joel HNot a thing
SHANDELL CKeep up the good work.
Randy PGreat customer service and friendly staff..... Excellent location to rent from
Zeke WThere were two minor issues: 1. When I picked up the vehicle, it only had 7% oil life left. 2. There was a very strong mildew/mold odor coming from the ac vents.
Rodolfo BBoth locations were fine. Customer service reps over the phone were nice but not helpful. My reservation pick up was changed without me knowing from Brentwood TN to Woodstock Ga. Had to spend three hours on the phone to get it fixed.
john bVery nice lady helped us. Very easy pickup and return!
josh SNothing, service was first rate.
LAWRENCE BExtremely rude staff that fraudulently charges you for things that they claim are mandatory but really arent.
Gage AThe people, who provided me the rental equipment, are top notch. One thing to improve is to fill in several potholes when retrieving and returning the U-haul rental equipments.
Jerad DWay less money
devin mTruck was dirty. Dip spit was on window. Dip cup was under seat. Box of truck was not swept out. Had to get rid of spiders. I had to sanitize driver seat and area. Wipes were brown
Al NGreat customer service!!! Explained everything to first time renter!!!!
AMIMEE BIt took over 2 hours for me to retrieve the keys to the van . the location was closed and I had to do it online . terrible system every time I called the customer service number I got either disconnected or put on hold , I will never make the mistake again , I suggest renting from a location that is open at the time of pick up .
Frank MVehicle was dirty and the cargo bay roof leaked water from the rain on to my couch. U-Haul attempted to charge me for cleaning an already dirty truck. I will look elsewhere next time.
Aaron MI dont Know when it happened or who is responsible for it, but when I made the reservation the truck rental was $88 w ith 30 miles. The insurance was i believe $14. When I pick up the truck I was Told the same price $104. But when the charge is taken out of my account I am Charged $157. I go Back and look and the price of the truck jumped from $88 to $128 without my knowledge. Would really like someone to explain to me why.
WILLIAM MChanged my pick up spot to 20 miles away with no notification.
Jack DThey need to take the time to explain the insurance and the consequences of not filling the tank half full before returning and other necessary information.
Brady GService was great, equipment was in excellent condition. It would be hard to improve on.
LAWRENCE BUpon my initial inspection the truck was very dirty. The drivers side flooring was muddy. The cab was muddy also and I thought it was maybe water so I took a photo and posted to the online checkin. When I arrived at my location that’s when I was told it was motor oil on the floor of the cab. I had to line the cab with paper to protect the product I was moving. Upon returning I told the gentleman about the oil and he immediately pulled the rubber flooring from the back. He said they were not aware of the oil and apologized for the inconvenience.
Karyn LN/a
Jeffrey BThe location was closed when I arrived. The mechanic in the adjacent building was very nice and friendly l.
LORRAINE BThe location is a very busy auto service shop so it is very chaotic and there is stuff everywhere, but the staff is excellent. Very friendly and helpful. DO NOT CLICK ON THE LINK FOR DIRECTIONS!!! It takes you way out in a remote subdivision that has a very rough road. You need to update your online directions!!! Put in the address and get your own directions.
KEVIN BFair's Auto is great its the very very poor quality customer service I received from the U Haul rep and company that completely ruined my experience. I told the rep I wanted to speak with a manager later or my fee adjusted but that never happened. Still hasn't.
Samuel BKeep up the good work.
Randy PThe truck was clean but the steering was loose on the truck.
Matt HOutstanding Service!!
Steve FThe odometer on the truck was incorrect (when trying to enter mileage for after-hour pickup) and when we tried to call Uhaul we were placed on a confusing silent hold. We will NEVER use Uhaul again and have advised others to do the same.
Austin CThe trailers were way out back. They expected me to go out there and lots ad it by myself then bring it to them for inspection. I struggled getting it loaded and injured myself thus having to pay others to move my furniture. Im still laid up now.
James WUnit I had was not steering right. Lots of play in the steering.
STEPHEN AFair's staff was super helpful and very friendly. I would definitely recommend them to anyone.
Crystal TYou did great and made the rental of the Uhaul Truck EASY.
John RRude owner. Left my checkbook in cab when I dropped off uhaul and was having to walk across the four lane street back to my car with my 16 year old when he found it and instead of calling me started yelling across the street that he had my check book. I said I’m grabbing my car and I’ll be back. Then he shouts “ throw it away, ok.” ??? THEN he calls my cell and says “hey, you the one who had uhaul?” Doesn’t use my name.” I have you check book... “ I then stated I would just grab my car and come get it so I didn’t have to walk back across the 4 lane with my son. He THEN said “well, I don’t care if you come and get it or not.”???? He was the rudest person ever. I went back and confronted him by just asking why he was rude to me and why he didn’t just call me to begin with instead of shout. He then said I didn’t know if I had your number. I just rented a uhaul from him and he was HOLDING MY CHECK BOOK IN HIS HAND THAT HAS MY NUMBER. I told him that he should have handled the situation differently and not shouted that he was throwing my check book away. He then DENIED saying it. It was unreal. If someone can say something directly to you and then turn around look you in the eye and lie about saying it, instead of apologizing like a decent human. Then they aren’t worth anything. Ruined my whole day. Will not ever go back there!
Jessica JVery good people to work with and good equipment Traveled a little over 400 MI with no problems.
RALPH KThey were very helpful.
Randy PSomeone left items in the truck that we had to deal with and took up space.
Henry HN/a
Randy PNot easy to spot from the highway.
Dennis MGREAT PEOPLE AT FAIR'S EVERY TIME AND EVERY DAY THE BEST
Ernest SNever received a call confirming appointment. arrived at location that I picked to pick up truck and found out the location was changed. Causing me to drive farther to get to house to load furniture
David bNothing at all. It was great service!
Tadia FNothing. Excellent service
kim EGood people at FAIR’s
Leo E