Customer Reviews for Fairport Auto Service LLC
(Distribuidor de U-Haul del vecindario)

124 comentarios

130 Despatch Dr   East Rochester, NY 14445

(585) 425-1010

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb.- dom.: 10 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(585) 425-1010

130 Despatch Dr
East Rochester, NY 14445

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb.- dom.: 10 a. m. - 1 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jamil T. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
1.0

Tried to return one day early on 6/3 but location closed at 4PM so I waited until next day, still within the 5 day total but location didn't reopen until 10AM so I arrived then to return. I was charges $30 because their opening time was one hour past expected return time of 9AM. I will challenge credit card charge for this $30. Not my fault.

David N. 
Rating:
3.0

The location, staff and truck were all excellent. The on-line booking website not so much. It's a terrible user experience!

JAY S. 
Rating:
5.0

Customer did not leave a comment.

elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Howard B. 
Rating:
5.0

The mirrors did not stay in place. Had to stop every 40 miles on highway to adjust so we could see behind. Extremely unhappy about this.

Paul H. 
Rating:
5.0

We were very pleased with everything.

Gillian H. 
Rating:
5.0

Customer did not leave a comment.

Kelly V. 
Rating:
3.0

Truck was not cleaned prior to my pickup. Mud on driver and passenger floor boards was present, and bug splatter all over front windshield, both items I had to clean prior to my road trip. Two easy (end expected) items that should have been taken care of before renting to next customer.

David L. 
Rating:
5.0

Staff was awesome. Live and work near this location so stopped on Friday to check out where to leave off ahead of time. Helpful hints on what to expect upon both pick up and drop off.

William B. 
Rating:
5.0

Great service, friendly and helpful. Definitely recommend.

Alisa M. 
Rating:
3.0

The places themselves were fine. It's U-Haul in general that sucks! What's the point of making a reservation if the day before your going to call and say you don't have the truck I reserved? Then tell me to go somewhere else for the truck, just for that place not to be open at the time you needed the truck!! Then when you call customer service you have to wait an hour on hold for someone to answer just to tell you, you have to call a different department!!! Most likely the last time I ever try to rent a U-Haul.

Jason F. 
Rating:
1.0

Do not sneak charges onto my rental agreement that I already refused online !!!!!

Douglas M. 
Rating:
5.0

The team/staff at this location was great and answered all my questions knowledgeable and kind.

Danene B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Ben K. 
Rating:
5.0

Top notch operation. Couldnt have been smoother

John H. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Good experience in this location, friendly helpful staff. Nothing negative about this location. Not sure if this is where I write this but I am. My overall uhaul experience was not necessarily good. Made a reservation at the East Ridge location on line only to show up and not have one. Apparently it was given to someone else at a Rochester city location. My reservation number but all personnel info was changed and it was given to someone else. After speaking with Jaimie, she found all my info to confirm I had a reservation originally. She was able to thankfully find me another somewhat close to home.

Johanna P. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

It was a 24-hour self-drop location. It was well lit and felt safe. Spoke with a staff member the next morning, very nice and confirmed the truck was all set.

patrick F. 
Rating:
5.0

Customer did not leave a comment.

Stavroula G. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

LESTERD B. 
Rating:
5.0

driver door not working properly

DAVIDL B. 
Rating:
5.0

Easy location!

Patrick K. 
Rating:
5.0

Staff was friendly and knowledgeable!

PATRICKDONALD K. 
Rating:
3.0

I couldn't find out where to drop my uhaul key. So I ended up leaving it in the company's drop box after wandering around the location in the freezing cold going to two other offices trying to find the drop box.

TRACYJANE D. 
Rating:
4.0

Location was fine; staff there were very friendly. Experience with U-Haul over all was horrible as the website would not work and could not connect with staff after waiting extensive periods of time and taking over an hour plus total trying to navigate the site.

Dylan M. 
Rating:
5.0

Add heavier anchor points and tongue jack

timothy P. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHW II L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

The gentleman who handled our pickup was as professional as could be. I have already shared how impressed I was with others.

ALANRICHARD K. 
Rating:
4.0

Customer did not leave a comment.

RICHARDJOHN E. 
Rating:
5.0

Customer did not leave a comment.

Clifton M. 
Rating:
5.0

Very helpful staff.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

nick R. 
Rating:
5.0

Staff went as far as to help me back the trailer into its spot as i only went forward and didnt know how to back up

TYLER B. 
Rating:
5.0

We had a great experience overall. Everyone was helpful, the equipment worked fine and we moved what we needed to move without any UHaul problems.

Charles W. 
Rating:
3.0

Customer did not leave a comment.

GERTRUDEA M. 
Rating:
5.0

Customer did not leave a comment.

STEVENM S. 
Rating:
5.0

No improvements suggested. It was a positive experience with friendly, efficient, and thorough service!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

LORAV H. 
Rating:
5.0

Uhaul should be equipped with ezpass in every car and customer billed. Also be sure to inform customer how to travel on Nys thruway without pass and expect bill. I had to call in after I picked up vehicle.

BRIDGETMARY B. 
Rating:
4.0

The truck actually was ok but it was old and wasn't completely cleaned out. Empty cups and stuff rolling around behind the seat. Staff was very friendly and helpful and truck was ready for us when we got there a couple of hours early.

LAURAM P. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
3.0

Truck was not clean and had to be swept before putting my belongings in. This should have been handled before I picked the rental up.

SCOTTJOHN C. 
Rating:
5.0

Customer did not leave a comment.

Trevor K. 
Rating:
4.0

Customer did not leave a comment.

LAUREN K. 
Rating:
5.0

Customer did not leave a comment.

SUSANELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJ M. 
Rating:
5.0

Everything was great! Even got to meet the shop dog, so it was that much better! :)

Justine R. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAHMATTEO H. 
Rating:
5.0

Great customer service! Quick and easy and on time. Happy with the cost, location, and equipment. Would rent here again in future and highly recommend. Joe was service-oriented and helpful, answering all my questions.

SANDRAA B. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Andi B. 
Rating:
5.0

Did a Sunday, on-line drop off—was efficient and straightforward.

Christine P. 
Rating:
4.0

Customer did not leave a comment.

Gloria D. 
Rating:
3.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

LEONARDC S. 
Rating:
5.0

Nothing. Joe was a real peach.

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Megan P. 
Rating:
4.0

The lock needs to be replaced as it does not work well.

Randall S. 
Rating:
3.0

Customer did not leave a comment.

TERESELOUISE M. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Drop off only. It was great you had a key drop box.Thank You

DENEAN E. 
Rating:
5.0

Customer did not leave a comment.

Kelley F. 
Rating:
5.0

Customer did not leave a comment.

JOHNR T. 
Rating:
3.0

There was a smell in the truck and the window wipers were useless and dangerous in the rain. The smell ended up coming from cat litter and feces from a previous customer.

BENJAMINJACOB G. 
Rating:
5.0

Customer did not leave a comment.

TODDDOUGLAS W. 
Rating:
5.0

The equipment was clean and maintained but could be better.

ROBERTOCARLOS T. 
Rating:
5.0

.

Bridget D. 
Rating:
5.0

The staff at Fairport Automotive were courteous and helpful. I recommend them!

JAMESA C. 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL B. 
Rating:
1.0

I made my reservation for July 31 and when I arrived, the place was shut down with a notice on the door that they were closed until August 2. I was then on hold with the 800 U-Haul number for well over half an hour before somebody picked up and supposedly transferred me to reservations at which time I was placed in the on hold queue again. If it hadn't been for a God-sent U-Haul service truck driving down the road, I would've been completely screwed on moving day. He was able to cut a key and get me in the truck within 10 minutes. I am deeply grateful to that man, but I will never recommend anyone go to the U-Haul service at the location in East Rochester.

Elena C. 
Rating:
3.0

Customer did not leave a comment.

Darren A. 
Rating:
5.0

I was unable to use the online reservation system for this location. I knew that the location existed, but it did not show up as an option, even though they had a truck that met the description of what I was looking for.

JAMESF S. 
Rating:
5.0

We picked it up a little early and got charged 20.00 more we where not happy about that

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

JESSICAC F. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
3.0

We had to go to 3 locations to finally get the truck we rented

MARIONRUTH K. 
Rating:
3.0

Customer did not leave a comment.

CLARAELIZABETH F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASEYRE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

JOHNOSCAR L. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

GARYALAN K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
5.0

Return was absolutely seamless and accepted in-person even after regular business hours! Were extremely flexible and accommodating

Joseph S. 
Rating:
5.0

Everything was perfect from getting a truck on Memorial Day to dropping it off.

PATRICIAE H. 
Rating:
4.0

Update your location information. They had to also get the truck from another location and I had to wait a few minutes for it.

Greg M. 
Rating:
5.0

I found a gold mine when I found this place! This would be my fourth time using this company and everyone is just a breath of fresh air.

SUMMERS C. 
No reviews have been submitted for this location.

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