Customer Reviews for Fairport Auto Service LLC
(Distribuidor de U-Haul del vecindario)

90 comentarios

130 Despatch Dr   East Rochester, NY 14445

(585) 425-1010

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb.- dom.: 10 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(585) 425-1010

130 Despatch Dr
East Rochester, NY 14445

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb.- dom.: 10 a. m. - 1 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

Add heavier anchor points and tongue jack

timothy P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tammy B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPHW II L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
5.0

The gentleman who handled our pickup was as professional as could be. I have already shared how impressed I was with others.

ALANRICHARD K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARDJOHN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clifton M. 
Clasificación:
5.0

Very helpful staff.

ROBERT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

nick R. 
Clasificación:
5.0

Staff went as far as to help me back the trailer into its spot as i only went forward and didnt know how to back up

TYLER B. 
Clasificación:
5.0

We had a great experience overall. Everyone was helpful, the equipment worked fine and we moved what we needed to move without any UHaul problems.

Charles W. 
Clasificación:
3.0

El cliente no dejó un comentario.

GERTRUDEA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVENM S. 
Clasificación:
5.0

No improvements suggested. It was a positive experience with friendly, efficient, and thorough service!

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LORAV H. 
Clasificación:
5.0

Uhaul should be equipped with ezpass in every car and customer billed. Also be sure to inform customer how to travel on Nys thruway without pass and expect bill. I had to call in after I picked up vehicle.

BRIDGETMARY B. 
Clasificación:
4.0

The truck actually was ok but it was old and wasn't completely cleaned out. Empty cups and stuff rolling around behind the seat. Staff was very friendly and helpful and truck was ready for us when we got there a couple of hours early.

LAURAM P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
3.0

Truck was not clean and had to be swept before putting my belongings in. This should have been handled before I picked the rental up.

SCOTTJOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trevor K. 
Clasificación:
4.0

El cliente no dejó un comentario.

LAUREN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSANELIZABETH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAMJ M. 
Clasificación:
5.0

Everything was great! Even got to meet the shop dog, so it was that much better! :)

Justine R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIAHMATTEO H. 
Clasificación:
5.0

Great customer service! Quick and easy and on time. Happy with the cost, location, and equipment. Would rent here again in future and highly recommend. Joe was service-oriented and helpful, answering all my questions.

SANDRAA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andi B. 
Clasificación:
5.0

Did a Sunday, on-line drop off—was efficient and straightforward.

Christine P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gloria D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Patrick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEONARDC S. 
Clasificación:
5.0

Nothing. Joe was a real peach.

PATRICIA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan P. 
Clasificación:
4.0

The lock needs to be replaced as it does not work well.

Randall S. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERESELOUISE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
4.0

Drop off only. It was great you had a key drop box.Thank You

DENEAN E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNR T. 
Clasificación:
3.0

There was a smell in the truck and the window wipers were useless and dangerous in the rain. The smell ended up coming from cat litter and feces from a previous customer.

BENJAMINJACOB G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODDDOUGLAS W. 
Clasificación:
5.0

The equipment was clean and maintained but could be better.

ROBERTOCARLOS T. 
Clasificación:
5.0

.

Bridget D. 
Clasificación:
5.0

The staff at Fairport Automotive were courteous and helpful. I recommend them!

JAMESA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

NATHANIEL B. 
Clasificación:
1.0

I made my reservation for July 31 and when I arrived, the place was shut down with a notice on the door that they were closed until August 2. I was then on hold with the 800 U-Haul number for well over half an hour before somebody picked up and supposedly transferred me to reservations at which time I was placed in the on hold queue again. If it hadn't been for a God-sent U-Haul service truck driving down the road, I would've been completely screwed on moving day. He was able to cut a key and get me in the truck within 10 minutes. I am deeply grateful to that man, but I will never recommend anyone go to the U-Haul service at the location in East Rochester.

Elena C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Darren A. 
Clasificación:
5.0

I was unable to use the online reservation system for this location. I knew that the location existed, but it did not show up as an option, even though they had a truck that met the description of what I was looking for.

JAMESF S. 
Clasificación:
5.0

We picked it up a little early and got charged 20.00 more we where not happy about that

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICAC F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert V. 
Clasificación:
3.0

We had to go to 3 locations to finally get the truck we rented

MARIONRUTH K. 
Clasificación:
3.0

El cliente no dejó un comentario.

CLARAELIZABETH F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLASEYRE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHNOSCAR L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARYALAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAYMOND D. 
Clasificación:
5.0

Return was absolutely seamless and accepted in-person even after regular business hours! Were extremely flexible and accommodating

Joseph S. 
Clasificación:
5.0

Everything was perfect from getting a truck on Memorial Day to dropping it off.

PATRICIAE H. 
Clasificación:
4.0

Update your location information. They had to also get the truck from another location and I had to wait a few minutes for it.

Greg M. 
Clasificación:
5.0

I found a gold mine when I found this place! This would be my fourth time using this company and everyone is just a breath of fresh air.

SUMMERS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIELFREDERICK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

It was an easy stop, drop and roll.

Musco M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHNMICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

Just great

ALLAN B. 
Clasificación:
4.0

Very convenient having Sunday hours

DUANECHARLES B. 
Clasificación:
5.0

Still waiting on my deposit to be refunded. Very frustrating.

Courtney L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio V. 
Clasificación:
5.0

Friendly and helpful. Great service!

GRACED W. 
Clasificación:
5.0

Wouldn't put any blame on the location I rented the uhaul from. However, the back of the uhaul smelled really bad like animals. Most likely from a previous renter. The location was great and super helpful.

Jacob James L. 
Clasificación:
1.0

I had a very frustrating experience. I don't think it would have been as bad if it had been an actually brick and mortar U-Haul (which I didn't know it wasn't), this location had many U-haul trucks at an auto repair sharp. It was after 5 and no one was around. I was using the app to pick up the truck I reserved. I don't know if it was the app or truly the reception, but either way, the app kept saying there was no connection and to reload which then forced me to start over. This happened numerous times in the pick up and delivery process, turning what should have been a quick and easy 5 minute experience, into a 20-30 minute, extremely aggravating process. Once I finally got the keys and got into the cab, it reeked of cigarette smoke, and was dirty. Not awful, but residue in the cup holders, what looked like spilled coffee or mud stains on the seat, and besides a small little bottle of hand sanitizer, no wipes or other antibacterial cleaning materials to use. Given normal times, this would be understandable, but with COVID, it would have been nice if there was some disinfecting wipes in the cab. Upon returning the truck, again, the app was not work effectively. In both pick up and drop off, you have to take pictures to upload (in the moment, you can't choose from you camera roll), and the app wasn't uploading my pictures. On the 7th attempt, after getting out of the cab to get better reception did it upload and allow me to continue the check out process. Additionally, due to a lack of inventory at the U-Haul nearest me, I had to choose this location which added on mileage and inconvenience. If absolutely necessary, I would try use U-Haul again, but I would not go to this location, nor use the app; I would go to a stand alone U-Haul location.

Aubree M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe D. 
Clasificación:
5.0

After hours weekend drop-off. Was easy, quickly received my invoice and no problems.

Paul H. 
Clasificación:
5.0

It was all fine.

Christine S. 
Clasificación:
5.0

Nothing. Everything was perfect! They were really professional and polite and did more than they needed to. Very happy with their quick and very efficient service.

GEORGEA O. 
Clasificación:
1.0

We made sure to fill the gas tank back up to where the meter was initially before returning the truck only to still be charged $42 extra for gas. When we brought up our concerns with the workers at the front desk of the auto shop, they called a U-Haul representative who claimed that they were taking that charge off our total since we definitely filled the gas tank up and were mistakenly being charged extra by the system. I confirmed with them that “Tom” the representative would be calling us to confirm that we were in fact not being charged extra and that never happened. Our total ended up being almost $200 which is not anywhere near what we were quoted when I first rented our truck from the website. This is for a move within the same town and I am very unsatisfied with my experience with UHaul. I doubt I will be a returning customer after our most recent move and I won't be recommending this company specially with going through any third-party truck pickup locations again. Shady business practice to claim that we wouldn't be charged extra only to then never uphold that statement.

JASONMARK D. 
Clasificación:
5.0

No complaints! Quick, easy, and affordable!

SUMMERS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip M. 
Clasificación:
4.0

Service and truck were fantastic. Pricing was a little unclear. Even though I had a 24 hour rental and I returned it after 18 hours,I had to pay extra because I didn't get it back within the timeframe that I said I would No big deal, probably my fault, but next time I need to rent a truck for four hours, I'm still going to report that I want it for 24.

PAOLO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
3.0

El cliente no dejó un comentario.

MICHAEL HERBERT B. 
No se han enviado comentarios para esta ubicación.

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