Customer Reviews for Fairmont True Value
(U-Haul Neighborhood Dealer)

329 comentarios

400 S State St Ste 300   Fairmont, MN 56031

(507) 399-0180

Horario

  • Mon–Fri
    7 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 6 p. m.
  • Domingo
    9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(507) 399-0180

400 S State St Ste 300
Fairmont, MN 56031

Servicios en esta ubicación:

Horario

  • Mon–Fri
    7 a. m. - 6 p. m.
  • Sábado
    8 a. m. - 6 p. m.
  • Domingo
    9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

alvaro O. 
Clasificación:
3.0

It took a pretty long time to get the rental, but other than that everything ran smoothly and was great

Andrea S. 
Clasificación:
1.0

Be more helpful, I didn't get a printout reciet. It took along time to get some one to do my return.

helen E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Everything was great

Linnea B. 
Clasificación:
5.0

Nothing but I will say that Gail is amazing .. we have rented 3 times in the last month and she has been helpful, friendly and top notch customer service! Thanks Gail

Ronald A. 
Clasificación:
5.0

Updated drop off sites-the one directed to drop off the trailer in CO was no longer a U-haul site.

Jana R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Christopher H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly W. 
Clasificación:
5.0

Used after hours drop off

Tom H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Viola V. 
Clasificación:
5.0

The employees were very helpful and personable. I absolutely would recommend renting here!!

Suelana K. 
Clasificación:
4.0

El cliente no dejó un comentario.

richard H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal H. 
Clasificación:
4.0

El cliente no dejó un comentario.

dennis F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
4.0

The staff was very courteous and knowledgeable. The process was very smooth, and quick.

Charlotte H. 
Clasificación:
5.0

Its really hard to give a final “grade.” We rented a uhaul, but it had broken leaf spring. We could see where it had already been repaired in the past. The tire had previously rubbed a hole through the wheel well. Anyway, we had a 16 hr round trip planned for the trailer, full of high-end long range rifles and equipment for a hunting trip. So, waiting for a mechanic to fix it on a weekend was pointless. Besides, 8 hours later the mechanic never did call. We paid for another uhaul ($330) hours into the trip. No offer to offset the charges at this point. The 8x12 was too heavy but thats all they had close to the 4x8. A few more hours into the trip we rented a 3rd uhaul, which was a 4 or 5x8 again. This place was HUGE that worked like a well oiled machine. Dont get me wrong, the place where we originally got the uhaul was efficient and qick too. Lets just see how the money all washes out after we spent $150 + $330.

James G. 
Clasificación:
5.0

El cliente no dejó un comentario.

allen S. 
Clasificación:
5.0

The woman who assisted me was very friendly and helpful. She made me want to rent another Uhaul for my next move just because her customer service.

Josif S. 
Clasificación:
4.0

The only complaint I have is that the location was an hour and 20 minutes away. U-Haul should honor reservations made at specific locations by having drivers deliver trucks if necessary.

Diana L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lewis A. 
Clasificación:
4.0

Tell people that there is the mobile check out message coming. I was busy getting moved and didn't look at my phone until I dropped the keys off, thus, I didn't see the message that needed to be done first. Ended up costing me an extra 20$. Not cool.

Ann E. 
Clasificación:
3.0

Dolly in trailer didn't rent one cable for lights broken not inspected before pick up

Kaj J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Muriel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin D. 
Clasificación:
1.0

Limit the amount a person has to travel to pick up equipment. I drove 90 miles to pick up the box truck and the car hauler. When I turned the vehicle in they charged me for 60 extra miles because I was over the mile limitation of the contract. I also had to drive 35 mi to return the vehicle and car trailer when there was a U-Haul location within 2 miles of my ultimate destination. I also turn the truck in one day early but did not receive a credit as I paid for 8 days it took me seven. I think that is pathetic that I am charged to go over the miles but yet I do not get a credit for an extra day. You may think about putting cruise control on your vehicles as it is very risky to drive 1800 miles with no cruise control.

Troy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

lischelle A. 
Clasificación:
3.0

I rented a 6x12 covered trailer and the door would not close. The cable for the door had wrapped around the track and we couldn't get it off. When we called they had said to call roadside assistance and I said that wouldn't help. The lady said she'd call the branch manager and the manager said he was out the day before and it was fine and there wasn't anything they could do. We had to strap our stuff in. It was terrible. We called to say we would be dropping it off and they were working on a reimbursement. I will not rent here again.

Tricia D. 
Clasificación:
3.0

El cliente no dejó un comentario.

ANGELICA G. 
Clasificación:
5.0

Customer service and staff were fantastic

Nick S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alyce C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Seth K. 
Clasificación:
5.0

Keep doing what your doing! Great rates and exceptional customer service! Feel like we made a friend. ¡Gracias de nuevo!

Brett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mason H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis H. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN A. 
Clasificación:
5.0

Trucks windshield fluid and wiper mechanism did not function, this was problematic during rainy conditions.

Nancy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBRA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

2 of the lights were not functioning. Trailer appears to be near end of life.

Joel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES B. 
Clasificación:
5.0

This location was nice but over 2 hours from where we live. It was an inconvenience but that is not the fault of the location. Uhaul was unable to find any location that was closer or more convenient for us.

Mary H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chris J. 
Clasificación:
5.0

Friendly customer service.

KELLY Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elizabeth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Milan M. 
Clasificación:
5.0

We were not able to rent it one way. Had to bring it back to Fairmont rather than drop off in Rochester. Not convenient!

Jean A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William G. 
Clasificación:
5.0

Put jacks on your trailers.

Amanda D. 
Clasificación:
5.0

Location went above and beyond for us! Sweet, sweet ladies!

Meagan G. 
Clasificación:
5.0

Everything went good

gary F. 
Clasificación:
5.0

very friendly costumer service

Rosalinda Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacey M. 
Clasificación:
5.0

Nothing all was great. People were friendly and helpful.

Valerie H. 
Clasificación:
5.0

Bueno

Michael F. 
Clasificación:
1.0

Rental was not prepared for 24/7 pickup. Had to wait 3 hours for location to open to get my truck.

Stacey M. 
Clasificación:
5.0

Easy & customer service was good...wis he there was help to hitch it but I did bring someone.

JULIE R. 
Clasificación:
5.0

Very happy with the rental experience

michael M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeff K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ryan M. 
Clasificación:
4.0

Help finding the truck. It was a very cold day and would have been nice to have the truck running and pulled up front.

Todd W. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen D. 
Clasificación:
3.0

They did have what I needed The AC did not work in the truck. It was a very hot 4 day drive but the car transport was perfect. I tried to call them the phone prompt did Not work, could not get through at all to the store or U Haul.

Regina R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice G. 
Clasificación:
5.0

Outstanding help at this location

Alphonse V. 
Clasificación:
5.0

El cliente no dejó un comentario.

cliff T. 
Clasificación:
3.0

El cliente no dejó un comentario.

MELISSA N. 
Clasificación:
5.0

Customer service was excellent.

larry B. 
Clasificación:
5.0

Online check-in process did not go smoothly and hung up. Was a long wait. We went inside and the kind person at the location assisted us with getting the rental checked out. Even she had to call customer support because the system wouldn't proceed with our reservation for some reason. The local person was very helpful. The computer system leaves something to be desired.

Shawn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carole J. 
Clasificación:
5.0

As a first-time customer, I really appreciated how friendly and helpful the staff was. However, it'd be nice if the additional equipment I ordered was placed in the vehicle before pick up, instead of having to pick up (dollies, etc) in the store.

Kaitlin T. 
Clasificación:
5.0

El cliente no dejó un comentario.

danny B. 
Clasificación:
5.0

Gail at the Fairmont True Value is a great asset to the hardware store and to U Haul. Thank you for such great service. Jeff Amland

jeff A. 
Clasificación:
5.0

Ramp was very dirty. Lots of residue dirt and mud from previous renter. Had to be cleaned off before I could use it. Store personnel were very friendly and helpful in the process.

James W K. 
Clasificación:
5.0

El cliente no dejó un comentario.

donald P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Todd T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fabian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

jarod M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta B. 
Clasificación:
5.0

I don't know what happened but I returned the trailer on time and then the next day I got a call and email from Uhaul saying the trailer hadn't been returned on time when in fact it had been returned 24 hours earlier. I called True Value and asked if it was ok to drop the trailer and not have to enter the building? Gail said it was ok. I did just that and called to let them know it was there. No one picked up the phone so I left a message. Then I get a call that the trailer hadn't been returned. UMM? Yes it had and I left them a message. I think something might be wrong with the communication between Uhaul rental locations and Uhaul itself. Either this is a business that doesn't check its voicemail or no one physically went outside to check. Ends up being a waste of everyone's time.

Trace T. 
Clasificación:
5.0

Everything went great!

Brandon S. 
Clasificación:
5.0

While the 26 footer worked well mechanically and was clean, the back tires are getting low on tread and they need to be replaced.

Jim H. 
Clasificación:
5.0

No complaints here. The staff was very friendly and helpful.

Elaine S. 
Clasificación:
4.0

El cliente no dejó un comentario.

brian H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Leah J. 
Clasificación:
5.0

Maybe a bigger selection of rentals. but the customer service was outstanding. Very helpful personal working the desk.

John M. 
Clasificación:
3.0

Had to drive an extra 30 min to pick up the Truck. Gas gauge was different from actual amount. Worst vehicle I've ever driven. Door would not close and rattled the entire 1100 miles. GMC truck. The Ford was clean and drove fine.

Bruce W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Perry N. 
Clasificación:
5.0

We will return here if we need anything. Gail was the best!!

Beth H. 
Clasificación:
3.0

El cliente no dejó un comentario.

spencer W. 
Clasificación:
1.0

Where I picked it up ...yes ...very nice Where I dropped off ....no...gave the sense of why are you bothering me!

JOHN H. 
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