Customer Reviews for Fairmont Storage
(U-Haul Neighborhood Dealer)

40 reviews

5050 Fairmont St   Abilene, TX 79605

(325) 603-4206

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(325) 603-4206

5050 Fairmont St
Abilene, TX 79605

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–4:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Office lady was super sweet. Always friendly.

Amanda Pina  |  Overall Experience 
Rating:
1.0

The truck has a serious issue. Fuel is leaking from the fuel tank at the rate of one gallon per hour. When I picked up the truck the tank was empty and the fuel cap was hanging by it's tether. I thought someone had stolen the gas. I fueles the truck with 31 gallons of fuel and started my trip. Every time I walked around the truck the smell of fuel was very strong. I stopped to add a little more fuel to finish the trip and looked under the truck and it was leaving a puddle in the ground while I filled the tank.

Mark Reed 
Rating:
5.0

Customer did not leave a comment.

Sherry Weeks 
Rating:
5.0

Great place! Had a unit for 20 months and had a great experience. If I ever need one again, I'd go back.

Luis Gustavo Romero  |  Overall Experience 
Rating:
5.0

Great service and friendly 5 star storage

Juan Manuel Reyes  |  Overall Experience 
Rating:
5.0

I have been a customer of Fairmont storage for nearly 10 years because if it's convenient location nearby my residence. Though I was not fully satisfied initially, as there was an issue with rodents and theft with the facility in the past currently measures for security and cleanliness have been taken and the property manager Lesha is very helpful and friendly, as well as being active on the property. I would definitely recommend Fairmont Storage now. The only reason I am not using them any longer is due to moving out of state.

Amanda Lynn Caldwell  |  Overall Experience 
Rating:
5.0

There's honestly not a single negative thing I can say about this facility or the incredible manager that does an absolutely outstanding job at running it. Ms. Lesha was for a lack of better words truly a godsend. She was always so helpful and friendly and went above and beyond to help us. She always was there to meet us with a huge smile which never failed to brighten my day! The facility was always clean and felt safe and secure. I broke my heart when we no longer needed the storage and had to move out, she definitely will be missed. We recommend this facility 100%! I guarantee you won't be disappointed!! :-)

Amanda Christine Poleski  |  Overall Experience 
Rating:
1.0

I have rented with Uhaul dozens of times & this was by far the worst experience I have had. Not only was the location confusing- on the side of a storage building (I thought there’s no way this is it) but then there was no place for me to park my vehicle so I had to park in a random apartment complex. Once I finally figured out the check in process- that even the worker at the number I called agreed was confusing. It was so dirty & very clearly had not been cleaned in idk how long. I was also left with less than a half tank of gas. While using the uhaul it was very clear that there were transmission issues. Extremely disappointed.

Payton Cole 
Rating:
5.0

The manager was amazing! She was attentive, made the transition smooth, overall very professional!

Tristen Dupris Selman  |  Overall Experience 
Rating:
1.0

There was no gas in it, the brakes were terrible and it made all kinds of grinding and ticking noises while running and after being turned off. I will never rent from Fairmont again and the only reason I had to this time is because the truck I was originally assigned they had forgotten to leave the keys in the lockbox and it was after hours.

KENYA LOWRY 
Rating:
4.0

I was charged for a utility dolly that I did not order, and which did not come with the order. I'm not sure if this had anything to do with the location, or if it was a problem with UHAUL's website/records.

Kamron Gopffarth 
Rating:
5.0

Lisa is absolutely amazing!!! So friendly and helpful!!! 5 stars service!!

Tabitha Briann Amaro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elicia Christine McDonald   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney Semone Wesley  |  Overall Experience 
Rating:
5.0

Leisha was excellent! She went above and beyond for me. This is the second time I have rented a unit and that wouldn't have happened if it weren't for Leisha and her customer service

Randy Lynn Johnston  |  Overall Experience 
Rating:
5.0

10/10 would recommend this storage unit. It’s gated easy to get to and the staff was always friendly and helpful. I totally forgot to tell the office I moved out as the moving process has been stressful but they took care of everything upon clean out.

Kacee Dnae Aguilera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charlotte Satterlee  |  Overall Experience 
Rating:
5.0

The storage was just what we needed. It was clean & Roomy. The manager at the site is very nice & helpful. She will work with you anyway she can. Made it very easy for us.

Tammy Darlene Everette  |  Overall Experience 
Rating:
5.0

Probably the best storage unit I’ve ever had pleasure of doing business with. Very great staff and clean units. Never afraid to go the extra mile for the customers. Loved the customer service!!

Joseph Bailey Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Crites  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Holbrook  |  Overall Experience 
Rating:
5.0

Convenience, Access, And Priced Right.

Dennis Martin  |  Overall Experience 
Rating:
5.0

Thank you for everything

Linda Salinas  |  Overall Experience 
Rating:
5.0

Great experience.

JOSE CHAVEZ  |  Overall Experience 
Rating:
2.0

My storage was broken into and I would never refer anyone to this place.

Robert Mangum  |  Overall Experience 
Rating:
4.0

Just need to have restrooms for customers.

LEONARDO ELIZONDO  |  Overall Experience 
Rating:
4.0

The staff at Fairmont Storage had my best interest in mind. They always offered ways to make my use of the facilities more convenient. The only downside is the narrow driveways.

Jasmine Sauceda  |  Overall Experience 
Rating:
2.0

Found a unit for a cheaper price. Couldn`t get in contact with person on site.

Privacy Request  |  First Impressions 
Rating:
1.0

Terrible. Nobody knows what to do at facility or over the phone when one person was out sick. Business completely shut down for a whole week

Privacy Request  |  First Impressions 
Rating:
1.0

I received poor customer service and lots of incorrect information, I`d advise to do business elsewhere, it might be cheap but you get what you pay for..

Privacy Request  |  First Impressions 
Rating:
1.0

Know your stuff please

Privacy Request  |  First Impressions 
Rating:
4.0

Very clean lots of space and the area feels safe.

Privacy Request  |  First Impressions 
Rating:
3.0

Good location easy to use

Privacy Request  |  First Impressions 
Rating:
5.0

I didn`t need the facility but have used it before and it is great

Privacy Request  |  First Impressions 
Rating:
3.0

No problems

Privacy Request  |  First Impressions 
Rating:
1.0

Had to call and call to get the right code. The storage unit I was given already had stuff in it. Then when they told me to go to another one the door lock is about to fall off.

Privacy Request  |  First Impressions 
Rating:
4.0

Great customer service. We had an issue with our new unit which theyou promptly took care of. Units are old but security is good. It`s a bit tight for driving in there but doable

Privacy Request  |  First Impressions 
Rating:
5.0

Service was professional and polite, took time to explain everything. Would recommend to friends and family.

Privacy Request  |  First Impressions 
Rating:
3.0

Cancelled the reservation.

Privacy Request  |  First Impressions 
Rating:
2.0

The facility was closed.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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