Employee did not know I needed a dolly. After being provided one I discovered there was already 1 in the back, as well as furniture blankets, which I did not request. I don't think the truck was serviced before I picked it up since the windshield had a large ding in it.Jesse G.
Customer Reviews for Fairmont Hardware Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Frank D.
Awesome service. Very helpful. Thank you.Lisa M.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Lori C.
Perfect.. THANK YOUDavid M.
The consumer rep did not listen to my request creating a contract for 4 hours I requested 24 and when I returned the truck after 20 1/2 hours I was charged for 2 days I had fight with them and go to Pinr tree in order to have 1 day reimbursed I said I did not need the extra insurance but was charged for it anywayTOMMY D.
Friendly and helpfulOwen F.
The Shared, online system didn't worked, the lot had limited cellular coverage, got disconnected and the end somebody from the location had to give me the keys, after all the painful online process. The van was extremely dirty, I spent some time cleaning it and couldn't have anybody sitting on the passenger sit, it was disgusting. They are trying to charge me $25 for cleaning just because I said it was very dirty! I'm disputing the charges, and no response so far, only this request to rate.Mariano A.
Customer did not leave a comment.GILBERT C.
Better signs for drop off and for the place itself. We drove by it the first time. Everyone was very friendly and all went smoothly.ROBERT P.
Customer did not leave a comment.CHRISTOPHER C.
The truck was not swept out when I picked it up, and I had to thoroughly sweep it before I could begin loading. There was constant belt serpentine belt slipping and squeaking, and under the dashboard vibration while I was driving empty from Bangor to Machias. Both increased when I was fully loaded and continued all the way to Phoenixville, PA..Shaun L.
Showed up with police after 2 days late never got money back only put 10 miles on it chatged me for 60 please return my money please never got to use uhaulDana C.
You should include cruise control equipped 10ft-trucks for long one-way drives.Mike P.
I was charged for and requested a utility dolly however when we arrived it was not in the truck which made moving more difficult. Returning the truck after hours was also a pain. To charge an extra $20 to wait until the following day and have the staff do the check out process for us is ridiculous. First time ever renting a U Haul and I can't say I would do it again.AMY R.
So expensive I paid a lot of money to move a small piece of equipmentANTHONY J.
Before sending us away he should have checked to see if we were suppose to drop off there.Marc R.
Customer did not leave a comment.TERRY B.
Customer did not leave a comment.JUDI R.
I was surprised how easy the checkin/checkout wasMatthew R.
Customer did not leave a comment.DANA P.
The store was closed when we arrived to drop off the UHaul truck, despite store hours claiming to open at 8am. Perhaps a change of hours due to COVID-19, however there was no sign posted about a change of hours, nor anything I could find online. We had to use the after hours online return option, which was relatively straightforward, though it took some searching to find the key Dropbox and we were uncertain about where exactly we should park the truck.NICHOLAS C.
There was nothing wrong with the people who owned the location. They clearly did not receive proper training from Uhaul though. It took me over an HOUR to get my rental. This is NOT okay.Joseph G.