Comentarios del cliente para Fairfield True Value
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Testimonios de recientes clientes de Fairfield True Value
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Gerald H. en
Was asked at pickup location if I would prefer to drop unit at Fairfield I said “yes if no additional charges” was told that there would NOT be additional charges! Was never given any form of written contract or asked to sign one, then when questioning as to why charges where so high was informed that $88 was added because of a one way trip, when attempting to resolve this was given a complete run around. UHall ??????????????????????????????
Richard E. en
Check out took a long time, no one to help hook up trailer or unhook at check in. Had to have someone called twice to get help at the counter for check in. All in all this was not a good experience and I have rented at other locations and not had problems. We are going to need another trailer for the first weekend in August and not sure I want to do this again at this location or find a private trailer to rent.
roger g. en
Have a trailer closer.
Michael K. en
Truck was on empty even though listed as 1/8 tank and crack in windshield passenger side but I purchased insurance sad this truck wasn’t looked over Also blankets and boxe in back which I didn’t order return all and put 1/4 of gas in it at turn in side in Coralville IA
Katelyne A. en
The trailer was all over the road and shook horribly, the lights wouldn't work and I didn't get what I needed to get done due to the problems... $40 down the drain.
Doris H. en
I was told if I only kept the trick for 2 days instead of 4. I would only be charged for 2 days. When I got to Colorado and took the truck they said i would be charged for 4 days.
gary m. en
They aren't knowledgeable but they are the only one in town. The truck ramp broke and I spent an hour an a alf fixing it and they offered no compensation I was also charged for more fuel than I thought was reasonable
Dan Z. en
Check out wasuch smoother with a different employee than check in.
GABRIEL T. en
The transmission of the truck was not in good order. It struggled to get out of first gear every time I accelerated. On top of that the battery died twice, which ended up wasting a lot of my time trying to find people to jump it. Ended up having to leave it running so that the battery wouldn’t die. Giving two stars instead of one because in the end it did get the job done. I explain the situation to true value, but they did not offer a discount.
Paris L. en
The customer services at this location was sub-par, they are not helpful or friendly at all. When reserving, picking up the truck and dropping it off the interactions with them took about 20-30 minutes every time, which cut into the time I had reserved the truck for and the time I had left over afterward to take care of anything else with the move. The driver's side door handle was also broken and wouldn't open the door, so I had to get in and out of the passenger's door every time. There was a twix bar wrapper sitting in the cab of the truck when we got in, it obviously hadn't been cleaned.
Jan S. en
They tried to charge us an extra day, even though the contract lady on the phone reservation said we sould not have to pay. In the end, the check in guy let it go.
Chad T. en
Problem with driver door, but they let me know ahead of time, so it was fine. Had a 15 ft truck with pretty small load, and was surprised/disappointed it took 28 gallons of gas to cover 270 miles. I didn't even run the AC. Will know next time to find someone with a truck to pull a trailer behind.
LLOYD S. en
They were very nice people!! However, they appeared to be understaffed and undertrained.
Jordan H. en
Mobile check in when dropping off was very long and cumbersome. Make sure the person renting knows what to do when they return the vehicle after hours.
Patty D. en
U-Haul staff Stephanie was very nice & helpful. Id like to recommend her to another customers. The only problem was the nobody answers phone calls. Up front staffs don't transfer phone calls.
Raymond S. en
Manure on the bed. "Young" employee needs training in customer service in regaeds to ambition and politeness
Geoff S. en
The truck needed a tune-up (it kept sputtering, etc.)
Dane U. en
Greatest customer service, completely appoligenic, for Uhaul renting me a piece of crap that shouldn't be in service.
Ana T. en
did not explain anything about rental equipment, when I have mentioned that this was my 1st time renter; the fuel tank must be fully filled otherwise a customer will be charges at higher rate
Ryan C. en
This location was not the location that I originally reserved. The day before I was scheduled to pick up, I received a call that the truck was in Fairfield - one hour away from my actual location. So I had to spend 2 hours just picking this thing up. I received no reimbursement for the waste of my time, mileage and gas on my personal car, or the inconvienece to the individual who volunteered to help me. I will not use u-haul again after this.
Katie A. en
Was charged for things I didnt get. They changed my reservation time twice before they finally gave me a time to pick up the uhaul. Was charged in extra miles because I had to drop it off from where I picked it up and wasnt allowed to drop it off at my final destination because I was told it was their personal truck and I should be allowed to drop it off at any uhaul.
Monty C. en
Very slow service
David B. en
Staff was very courteous.
Nicholas M. en
Bad customer service
KACI B. en
Was supposed to wait for personel to drop off my trailer but didn't have the time because I had to travel back to where I came from.. I dropped it and called later and they had no problem processing/finishing everything. Very friendly, totally the opposite of my pick-up.
Byron D. en
The folks at true value were great to work with.
JOSEPH D. en
Tiffany was a pro.
Roeland H. en
The ramp on a 26ft truck should be twice as long as the current ones. I find it puzzling that there are longer ramps on the short trucks.
Stephanie P. en
Gas was just a tad low and we got charged $16 plus we got it back 1 day ahead of time but no refund. Think uhaul should compensate something... even a small refund would be better than nothing.
Kevin M. en
The person staffing the desk was reluctant to connect the trailer to my truck but did do so when requested
Chad P. en
They worked fast to get me checked in and out on my way very great to work with
Glen H. en
Improve your web site, reservations are too difficult, even agents struggle. This is not location specific.
RANDY W. en
Knowing I was coming in late, they couldn't calculate the days overdue. Argued regarding the amount due. Had three persons working the issue, I refused to pay only a certain amount.
Eric G. en
I thought it seemed like the mileage was over calculated. And quite expensive per mile rate. Ok experience, aside from those 2 things.
Eric M. en
First truck offered had a leak in the gas tank. The whole lot smelled like gasoline.
WILLIAM M. en
I drove approximately 41 miles, rented for 24 hours, and didn't haul anything. I thought the price was astronomical considering the advertising as low as $19.95.
LEIA V. en
So far, adding the BELL/ringer to alert the uhaul person that people are waiting..what a difference.Thanks a million..!!!
KIMBERLY J. en
The self service website would not let me past step four and I had to wait until the store opened which kept me for an hour in parking lot.
MIKE S. en
CUSTOMER SERVICE WAS VERY HELPFUL AND FRIENDLY.
Mike D. en
There was little bit of dust in the cargo area (I'm not exaggerating), the attendant referred to the drop off as trashed. When I object, he became very belligerent and aggressive. He said I had to clean it or he would charge me $125 for a trashed trailer. What a total jerk!!
James B. en
The cost of rental $300.00 was very high for a one day use of a trailer that I towed with my own truck.
JENNIFER N. en
Very helpful and nice staff.
Robin B. en
The representative argued with me about having to wash the OUTSIDE of the truck even though there was nothing in the paperwork about this. There was nothing on the truck other than what would be there from regular driving on highways. I left the inside very clean. He indicated that I had to pay $35 more because they had to wash the outside of the truck. I refused and referred to the contract and that he could not charge me. The store was mostly in order, but there were dogs in the store who had pooped on the floor in the UHaul rental area.
Lewis W. en
Hard to get rental people on the phone. The uhaul truck worked well with ramp, nice to have 6 blankets included. The cargo area was clean and in good condition.
. en
I found out about a cleaning fee ($35) that would have been applied after I showed up to return the truck and dolly. Fortunately I took the truck across the street to a carwash and took care of the dust on it. I rent things so I don't have to maintain them. I expect that my charge will include all of that. I don't clean a rental car before returning it. annoyed.
James C. en
24 Drop off was convenient since the inability to get the trailer on time and at a local location pushed my timeline back by over 6 hours. That reminds me, I need to check to see if I was credited the 50 dollars for U-Haul not fulfilling the reservation as promised.
Bob K. en
Excellent and personal service.
Dan B. en
had to wait in line 15 minutes to get my truck returned
TONY L. en
Nothing, it was great customer service and I was very happy with my experience and will b a repeat customer.
Kevin C. en
Very quick and efficient service. Returning was easy.