Nothing in particular. The experience was exactly what I needed. thank you!!
Amber B.
Customer Reviews for Fairfield True Value
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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TERESA H.Have a friendly customer service person. This location had a rude unfriendly woman.
Aftab J.I have had two experiences with this location in the process of this move over the past 3 weeks. The first time, I waited a very long time for someone to help me, only to be told that they had already unhooked the trailer and I didn't need to stick around (not sure how long I waited after that was done, but no one told me it had been handled until I asked for the 4th or 5th time. The TruValue store is unorganized, the primary rep for UHaul at the store was wearing her mask around her chin and had a bad attitude. I spent a lot of time there unnecessarily and left frustrated. On the second drop off at this location (March 22), I figured out how to unhook the trailer myself and left it after hours to avoid the frustration of dealing with them.
sheryl G.The young woman Lindsay who waited on us seemed to think she was doing us a favor. In a service profession such as this is it that hard to be nice? Are masks now a thing of the past?
Thomas M.Uhaul's insistence on using a mobile app to verify the return of a rental truck was extremely annoying. It was dark, freezing cold and Uhaul's genius idea was to take their verifying survey in the middle of a blizzard! My phone was dead because there was no way of charging it in the truck and the threat of a $20 added fee just because I couldn't follow some idiotic protocol was unreasonable and very irritating! Will likely consider any competition in the future.
GARNET S.Very friendly and courteous
David H.Nice to deal with. Satisfied
Max G.Did not have the truck size I wanted (broken trucks on the lot, giving the appearance of having more available than what there was), so I had to go one size larger. The person who checked me out clearly did not want to be at work/helping customers. Terse and not very friendly bordering on unpleasant.
Robert A.Reservation was for 9am and no one was available at the counter until 10:30.
Shantanu R.Drop-off was Great. I have no issues with this site.
Ben Y.Check out went faster
CHARLES R.The gentleman that helped me was very nice and seemed very experienced. Customer service was excellent and resolved my problem. However, when I opened the back, it had not beed swept out and there were dead roaches. Not very inviting!
Jessica S.I have used this location for four trailers and a 26-ft moving van and it has been nothing but professional each and every time. Their attention to detail and the transaction at hand was genuinely Superior.
Douglas B.The return process was much smoother. Easy instructions online, huge lot to park and readily accessible (easy to locate)key drop box.
Kathy B.Check-in was easy and someone came out to help as soon as we pulled into parking lot.
Julie M.Make sure the trucks don't leak so things don't get ruined
Dana C.Lady that checked me out was not friendly at all, boarder line rude. The truck windshield was covered with bugs. The truck had an odor inside. Was not pleased at all. Also left a quarter of a tank more in it, I texted about that with no reply from U-Haul. But yet I was charged more for mileage overage, least that's what I think it was for. I will travel further to get equipment from U-Haul if there is a next time
Rita B.Much of the moving materials - boxes, packing materials, miscellaneous) were low or out of stock.
Earl N.This store needs people who at least act like they care.
STEVEN M.all was great
Richard H.The counter person mumbled, started conversations with two other people while processing my order, was vague in her responses. Started walking away from me, leaving me standing at the counter. I called, "Hey am I supposed to follow you?" To which she nodded. She could use some instruction in customer service - look them in them eye, speak clearly, tell them what you are going to do, say please follow me, and thank you for doing business with us.
Monica M.Wiper blade on drivers side not in proper working condition. Seatbelt of passenger side non-functional.
donald L.The agent at the location was very very helpful and accomodating.
Morad M.Uhaul customer service is rude. Basically calling us a liar when we told her the pick up location is closed on Sunday. Had an extra charge and shouldn't have. Very poor customer service
Jennifer S.Windows of cab were left cracked, it rained inside. The seats were wet. There were multiple two wheel carts and many blankets left in the back. The customer service rep was rude, did not greet us, did not explain anything about the contract, the gas tank, or the functions of the vehicle. Very disappointed.
Stephanie H.No one listened to the rental requests. We received numerous phone calls the day of picking up the rental and day of returning. We requested to pickUp mid morning and would drop off the following day prior to close. When we returned the truck, no one was around to assist with the return. I absolutely will not rent from this location again.
Courtney B.The first and the last time dealing with UHaul
Osama M.Install jacks on the tongue for hooking up and disconnecting. Had an ice storm the day before an made it vary heavy. Jack would be appreciated. Everything else was perfect.
Scott W.Everyone in the store is trained to rent U-Haul's
Troy B.I thought it off that the mileage went over by "a couple miles from what was projected, and you owe use $2.57" even though I filled the gas tank up above 3/4. Talk about knit-picky service.
Joyce M.The UHaul representative was friendly AND efficient. He knows his job and makes renting easy even for new comers to renting UHaul trucks.
Wendy B.I am extremely frustrated that I was 20 minutes later than expected and I was charged for one full day. My error but $40.00 for being 20 minutes late seemed extreme. Also when I told individual that the trailer was leaking I would of preferred a followup question regarding my personal belongs and any damage to them rather than okay thanks. Not that I was going to make a big deal of it, however it would of been a nice client experience follow up …..
Greg B.Explained to me that I wouldn't be getting my deposit for 7 to 10 business days
Jennifer C.We waited for nearly an hour to pick up the equipment because computers weren't working, making us late to move our things and workers waiting on us. We then returned the vehicle only to have to wait again for 45 minutes because computers were down again. Personnel were rude and uncooperative, changing the amount owed 3 times. We will not use UHaul again, at least at this location.
lonnie B.They are so slow, had to wait for them. Finally hooked up the trailer myself then had to wait so that they could check it. Never did come out, finally had it and left.
Martin B.I dropped off the rented uhual the evening before I needed to and didn't need to talk to anybody. The key/rental agreement box was easy to find.
NATHAN E.Could they allow used boxes to be turned in for reuse by other people moving? Not a service they provide.
Deborah S.There was a problem with the trailer being double booked. The attendant was stuck with a very difficult and unpleasant situation, but handled it professionally.
ANDY T.Clean the truck and the windshield. There was no rearview mirror and the wheels were out of alignment so the truck vibrated on the road.
Linda B.It took a long time to turn in the trailer.
Doug B.I was in and out in about 15 minutes!!
George D.Store lacks enough help. Really slow service
Renee R.The two individuals running this department this day were very young and not friendly. They need a friendly course.
Gary S.Was asked at pickup location if I would prefer to drop unit at Fairfield I said “yes if no additional charges†was told that there would NOT be additional charges! Was never given any form of written contract or asked to sign one, then when questioning as to why charges where so high was informed that $88 was added because of a one way trip, when attempting to resolve this was given a complete run around. UHall ??????????????????????????????
Gerald H.Check out took a long time, no one to help hook up trailer or unhook at check in. Had to have someone called twice to get help at the counter for check in. All in all this was not a good experience and I have rented at other locations and not had problems. We are going to need another trailer for the first weekend in August and not sure I want to do this again at this location or find a private trailer to rent.
Richard E.Have a trailer closer.
roger G.Truck was on empty even though listed as 1/8 tank and crack in windshield passenger side but I purchased insurance sad this truck wasn't looked over Also blankets and boxe in back which I didn't order return all and put 1/4 of gas in it at turn in side in Coralville IA
Michael K.