Customer Reviews for Fairfield True Value
(Distribuidor de U-Haul del vecindario)

461 comentarios

2100 W Burlington   Fairfield, IA 52556

(641) 469-3754

Horarios de la ubicación

  • Lun.- sáb.: 8:30 a. m. - 4:30 p. m.
  • Dom.: 11 a. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(641) 469-3754

2100 W Burlington
Fairfield, IA 52556

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- sáb.: 8:30 a. m. - 4:30 p. m.
  • Dom.: 11 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Dawn J. 
Clasificación:
5.0

We had no issues!!

Jodi K. 
Clasificación:
5.0

Call me at 641-451-7253 I was charged the wrong amount

ALLEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
4.0

This location was wonderful to ensure that we got the truck we reserved at the time we reserved it for even though corporate, without asking us ahead of time, changed our reservation time from early morning to mid afternoon. This kind of change is not acceptable when people have set up moving help at two separate locations based upon the original reservation time.

Richard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerry R. 
Clasificación:
2.0

One representative was slower than molasses. The other capable. The first trailer had faulty lights so they had me dehitch and then rehitch to another. The time to get in and out of this location is so slow that it really makes us think hard about even using it. Even with advance online check in.

Charles H. 
Clasificación:
3.0

The trailer that we rented was clean but the lights did not work all the time. There was a shot in them some where. Would come on when on gravel for the short 10 minutes drive.

Tim G. 
Clasificación:
1.0

A new staff with customer service skills may help. They only take cash/checks for purchases.

Teresa B. 
Clasificación:
5.0

Very satisfy

Julia G. 
Clasificación:
5.0

Very personable and professional

Lisa F. 
Clasificación:
1.0

El cliente no dejó un comentario.

JohnRoss B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kim W. 
Clasificación:
5.0

The lady at the U-haul dealership was very very helpful and kind.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

Adrian Paul was excellent to work with.

Michael R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Noel N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin M. 
Clasificación:
5.0

Adrian was very helpful and even mounted the trailer on the hitch for me.

Jim B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Douglas T. 
Clasificación:
2.0

My pickup time was at 1:00. The only employee that can handle Uhaul exchanges currently at that store decided to take a half hour lunch at 12:56. So I had to wait for a half hour for him to come back.

NATHAN P. 
Clasificación:
2.0

1) U-Haul website for self check-in would cycle through all but the final step, then go blank, making the transaction online impossible. I had to go into the store to complete check-in. 2) Staff at this location is short in supply and knowledge. They really need to be trained better. 3 I suggest that UHaul open another store in Fairfield that is dedicated to rentals and has knowledgeable staff that shows some interest in customers. This True Value location's rental staff is generally confused as to how to navigate the software as well as showing great disinterest in helping customers. Transactions take an unusually long time there. I along with many others, will quite often drive 20 miles to the next town for truck rentals just to avoid dealing with the staff at True Value in Fairfield.

TERESA B. 
Clasificación:
4.0

The truck was not clean. The rear wheels were caked with mud. The drivers side cab had mud splattered all over it. The steps to get in were caked with mud. The interior floor on the drivers side was caked with mud from boots.There was mud splattered on the passenger side box. There was a sticky spill in the box on the floor.

KEVIN H. 
Clasificación:
5.0

They had nothing to rent

ira R. 
Clasificación:
1.0

Key was never retrieved from there drop box. Truck was not inspected. And truck had some sort of driving issue. When called store they hung up on me. Also still waiting on my refund from renting the first truck. That we had to swap out.

SHAWN B. 
Clasificación:
5.0

Great service, he checked that all lights work then unhooked trailer. In and out fast. Very friendly.

CLOYCE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kurt W. 
Clasificación:
2.0

Manager was the only person that was able to get us the Uhaul and he was late even knowing there was a reservation. The staff called him and he still took over an hour to show up. When he finally did he barely apologized for his tardiness. Poor customer service by the one person that should care.

CHRISTOPHER R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

jolene W. 
Clasificación:
5.0

I was just given the keys. No explanation of the truck. Didn't know it even had a ramp. It was out of gas when I picked it up. Was given $60 for gas but wish the tank was full when I picked it up.

JANE D. 
Clasificación:
3.0

El cliente no dejó un comentario.

SAPPHIRE H. 
Clasificación:
1.0

El cliente no dejó un comentario.

KEVIN P. 
Clasificación:
3.0

Very polite, but needs to know how to apply military discount.

Nathan C. 
Clasificación:
5.0

Always helpful, thank you

Charles H. 
Clasificación:
4.0

El cliente no dejó un comentario.

DUSTIN C. 
Clasificación:
3.0

El cliente no dejó un comentario.

LAURA G. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mitchell M. 
Clasificación:
5.0

Superb operation. Lenient on letting me keep vehicle when day one was a bust… loading help cancelled (personal… not movinghelp.com…. Which I did use on day 2. A discount for lost day would have been nice.

Jon D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles H. 
Clasificación:
1.0

Management could observe the transactions for rentals to see where improvements may be made.

TERESA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel Jr G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles P. 
Clasificación:
1.0

Train rental agents thoroughly. I have rented trucks there many times and only once did the rental agent truly know how to completely handle the transaction without delay and not need help from co-workers.

Teresa B. 
Clasificación:
4.0

Had to wash the dash & armrest before I could put anything inside it. Had to sweep sand out of the back prior to loading.

JONAH J. 
Clasificación:
5.0

The truck cab had a terrible, nasty “wet dog-like” smell, we had to drive with windows down…it was that bad! The 24/7 check-in process took at least 15 min. to get the lock box code after I submitted everything they asked. I didn't get ANY of the extras that I ordered online the week prior! No furniture dollies, blankets or an extra dollie. I didn't know that I wasn't getting them until I picked it up the morning of the move and they weren't in the truck!! (This was all before the store opened!) So now what am I supposed to do!?!?! You shouldn't ask if people need these extras if you can't deliver!! Or if you can't deliver, let me know when I MAKE the reservation, so I can make other arrangements, not let me find out when I pick the truck up!!

Kyle G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James R. 
Clasificación:
5.0

My trailer was in terrible shape, but I don't blame the location. I took a similar trailer from them the day before and it was great. This trailer I got today, however, made terrible sounds like it's going to collapse. I returned it very early and called U-Haul for a refund. U-Haul said to speak with the location, but the location said only U-Haul can help with that. In the meantime, I paid for the trailer and for insurance, and not only I wasn't able to use those but also I missed the delivery I was supposed to make.

TAL R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dawn B. 
Clasificación:
5.0

How can one improve on perfection?

David M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nathan B. 
Clasificación:
5.0

The truck wasn't washed but inside was pretty clean.

Cynthia S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Candice R. 
Clasificación:
4.0

Much cleaner location.

Ernest D. 
Clasificación:
3.0

I had an appointment and the person was more than an hour late (I was told he went to get lunch). I was late to my destination, and the $50 compensation (minus the $24 I paid for the equipment) was negligible.

TAL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

doug E. 
Clasificación:
3.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
3.0

Pick up went easy.

Gregory R. 
Clasificación:
4.0

The location did not have the furniture mover available and do believe the charge for it was removed from my fee. I later went to the drop off location and paid 7.50 to rent one there . The truck I had needs suspension work, I have rented a like size truck from Ryder that rode 20x better than this one. Glad it was a short trip.

ROBERT J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa F. 
Clasificación:
2.0

My reservation was for 4pm. I arrived about 12 minutes late. The person staffing the rental desk had left at 4 and told no one he had a rental at 4. No one else knew anything about renting a Uhaul there and they all looked at me blankly, for a long time. Eventually someone was walked through the process -- wasting a lot of my time. This has happened before at this location. DO NOT RENT HERE.

KARIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLIE S. 
Clasificación:
2.0

I was scheduled to pick up truck at 8AM. No one showed up to help me until 9AM. I had a whole moving crew waiting. (The day before, I went to see if I could pre-register to save time. They said no problem to show up at 8AM as it won't take long. One other thing. I did try to pre-register online. My mistake - I loaded an old version of driver's licence online. In any case (I don't know if your system scans.) In any case, I tried twice and got no acknowledgment whether entry was successful.

Hal G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessica M. 
Clasificación:
5.0

Dropped it off so did not deal with any person.

MIchael P. 
Clasificación:
4.0

Read above and i shouldn't be charged for any extra mileage on the truck, because I had to drive approximately 200miles to get truck and go back to my old residence and then had to go somewhere else to pick up the auto transport

Teresa B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Teresa B. 
Clasificación:
5.0

Everything was fine. The truck was new so it was very clean, ran terrific and made the trip very easy ... for a three day 1,100 mile trip.

Aliko F. 
Clasificación:
4.0

El cliente no dejó un comentario.

John D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Millard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott A. 
Clasificación:
4.0

I was not able to get the truck until an hour after I initially wanted it due to the previous customer returning it after hours but the staff was quick to get the truck inspected and ready.

Brandi S. 
Clasificación:
2.0

I dont interact with the staff at this location. Bunch of dicks, but I don't have a choice since I don't want to drive an extra 40 miles so I drop off after they close so as not to interact with the assholes.

David F. 
Clasificación:
5.0

Rental process pickup/return seems to be very dependant on cell.app

Suresh G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John D. 
Clasificación:
2.0

Your reservation system is awful. After making a reservation 3 weeks in advance of pick up, I received a confirmation stating the selected equipment, times and locations. I then received a phone call 2 DAYS before the move that this equipment was "not available" at my location. When I questioned this, I was rudely informed that my email confirmation was only confirming my "request", not my contract. I had to drive 115 miles round trip from my location to secure the desired equipment which altered our moving day plans significantly. Making a reservation means NOTHING. How is one supposed to plan when you have no idea if the "requested" equipment will actually be available? Shouldn't it be the responsibility of U-Haul personnel have gotten the available truck to my desired pick up location? No way to run a service industry!!!

Craig A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
3.0

I was promised a $50 refund for the inconvenience of not having a truck at my requested location and having to pick the truck up 30 miles away. And I've yet to see that refund.

Anthony D. 
Clasificación:
5.0

Nothing in particular. The experience was exactly what I needed. thank you!!

Amber B. 
Clasificación:
5.0

N/C

TERESA H. 
Clasificación:
2.0

Have a friendly customer service person. This location had a rude unfriendly woman.

Aftab J. 
Clasificación:
2.0

I have had two experiences with this location in the process of this move over the past 3 weeks. The first time, I waited a very long time for someone to help me, only to be told that they had already unhooked the trailer and I didn't need to stick around (not sure how long I waited after that was done, but no one told me it had been handled until I asked for the 4th or 5th time. The TruValue store is unorganized, the primary rep for UHaul at the store was wearing her mask around her chin and had a bad attitude. I spent a lot of time there unnecessarily and left frustrated. On the second drop off at this location (March 22), I figured out how to unhook the trailer myself and left it after hours to avoid the frustration of dealing with them.

sheryl G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jane L. 
Clasificación:
2.0

The young woman Lindsay who waited on us seemed to think she was doing us a favor. In a service profession such as this is it that hard to be nice? Are masks now a thing of the past?

Thomas M. 
Clasificación:
1.0

Uhaul's insistence on using a mobile app to verify the return of a rental truck was extremely annoying. It was dark, freezing cold and Uhaul's genius idea was to take their verifying survey in the middle of a blizzard! My phone was dead because there was no way of charging it in the truck and the threat of a $20 added fee just because I couldn't follow some idiotic protocol was unreasonable and very irritating! Will likely consider any competition in the future.

GARNET S. 
Clasificación:
4.0

Very friendly and courteous

David H. 
Clasificación:
5.0

Nice to deal with. Satisfied

Max G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Max G. 
Clasificación:
2.0

Did not have the truck size I wanted (broken trucks on the lot, giving the appearance of having more available than what there was), so I had to go one size larger. The person who checked me out clearly did not want to be at work/helping customers. Terse and not very friendly bordering on unpleasant.

Robert A. 
Clasificación:
1.0

Reservation was for 9am and no one was available at the counter until 10:30.

Shantanu R. 
Clasificación:
5.0

Drop-off was Great. I have no issues with this site.

Ben Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cerrie G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Grant N. 
Clasificación:
3.0

El cliente no dejó un comentario.

Phil M. 
Clasificación:
4.0

Check out went faster

CHARLES R. 
No se han enviado comentarios para esta ubicación.

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