Customer Reviews for Facility Concession Services Inc
(U-Haul Neighborhood Dealer)

15 reviews

27328 Spectrum Way   Oak Ridge North, TX 77385

(832) 764-7997

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 3 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 12/22/2021 - 12/28/2021: Closed

Services at this Location:

Contact Us

(832) 764-7997

27328 Spectrum Way
Oak Ridge North, TX 77385

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 3 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 12/22/2021 - 12/28/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
2.0

I was charged an extra day that I disputed at drop off. The clerk stated she did not have access to even investigate my claim. No clear signage to indicate placement or procedures. When I asked the clerk told me to find an empty spot and back the trailer in. No reps on lot for directions or assistance.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

Jacob H. 
Rating:
1.0

It too much longer to check in and check out. will try to stay away from UHaul. It is just doesn't worth it!

Amir M. 
Rating:
5.0

Customer did not leave a comment.

Carla M. 
Rating:
1.0

Passenger door wouldn't open, battery run down, truck looked like a piece of junk. I checked in on mobile, arrived and then I had to go find somebody to get the keys and the extra stuff I ordered. Had to call UHAUL twice to straighten out stuff. Ended up taking close to an hour to get the damn thing which put the whole day behind

David C. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
5.0

The young lady working at the business was very friendly and helpful, even assisting with the hook up of the trailer. I would most certainly recommend this business.

Ralph C. 
Rating:
5.0

Top notch customer service! Due to bad storms, I had to keep my rental 2 extra days. They didn't charge me, and even came and picked it up from me. Definitely went above and beyond!!

Katie S. 
Rating:
3.0

Customer did not leave a comment.

John M. 
Rating:
3.0

Uhaul sent me to this location based on availability when I chose another location so I would have a person to talk to. When I arrived to pick up truck location services on my phone would not allow me to access truck. I called the help desk took me 30 min on hold to be able to talk to a person. We finally tried another phone where the location services showed me being at the right location. I wanted a location where I could deal with a person.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Carole L. 
Rating:
3.0

The person seamed like she didn't know uhaul dropped off there. It was an office building that you parked the truck on the side, no check in or anything. I felt like I left the truck with a stranger.

SCOTT ALEXANDER D. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
No reviews have been submitted for this location.

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