Customer Reviews for FTS Automotive Center Inc
(U-Haul Neighborhood Dealer)

83 reviews

1701 S Arizona Ave   Yuma, AZ 85364

(928) 344-7904

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed
  • 5/2/2024: Closed
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 5/5/2024: Closed
  • 5/6/2024: Closed
  • 5/7/2024: Closed
  • 5/8/2024: Closed
  • 5/9/2024: Closed
  • 5/10/2024: Closed
  • 5/11/2024: Closed
  • 5/12/2024: Closed
  • 5/13/2024: Closed
  • 5/14/2024: Closed
  • 5/15/2024: Closed
  • 5/16/2024: Closed
  • 5/17/2024: Closed
  • 5/18/2024: Closed
  • 5/19/2024: Closed
  • 5/20/2024: Closed
  • 5/21/2024: Closed
  • 5/22/2024: Closed
  • 5/23/2024: Closed
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed
  • 5/29/2024: Closed
  • 5/30/2024: Closed
  • 5/31/2024: Closed
  • 6/1/2024: Closed
  • 6/2/2024: Closed
  • 6/3/2024: Closed
  • 6/4/2024: Closed
  • 6/5/2024: Closed
  • 6/6/2024: Closed
  • 6/7/2024: Closed
  • 6/8/2024: Closed
  • 6/9/2024: Closed
  • 6/10/2024: Closed
  • 6/11/2024: Closed
  • 6/12/2024: Closed
  • 6/13/2024: Closed
  • 6/14/2024: Closed
  • 6/15/2024: Closed
  • 6/16/2024: Closed
  • 6/17/2024: Closed
  • 6/18/2024: Closed
  • 6/19/2024: Closed
  • 6/20/2024: Closed
  • 6/21/2024: Closed
  • 6/22/2024: Closed
  • 6/23/2024: Closed
  • 6/24/2024: Closed
  • 6/25/2024: Closed
  • 6/26/2024: Closed
  • 6/27/2024: Closed
  • 6/28/2024: Closed
  • 6/29/2024: Closed
  • 6/30/2024: Closed
  • 7/1/2024: Closed
  • 7/2/2024: Closed
  • 7/3/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(928) 344-7904

1701 S Arizona Ave
Yuma, AZ 85364

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed
  • 5/2/2024: Closed
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 5/5/2024: Closed
  • 5/6/2024: Closed
  • 5/7/2024: Closed
  • 5/8/2024: Closed
  • 5/9/2024: Closed
  • 5/10/2024: Closed
  • 5/11/2024: Closed
  • 5/12/2024: Closed
  • 5/13/2024: Closed
  • 5/14/2024: Closed
  • 5/15/2024: Closed
  • 5/16/2024: Closed
  • 5/17/2024: Closed
  • 5/18/2024: Closed
  • 5/19/2024: Closed
  • 5/20/2024: Closed
  • 5/21/2024: Closed
  • 5/22/2024: Closed
  • 5/23/2024: Closed
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed
  • 5/29/2024: Closed
  • 5/30/2024: Closed
  • 5/31/2024: Closed
  • 6/1/2024: Closed
  • 6/2/2024: Closed
  • 6/3/2024: Closed
  • 6/4/2024: Closed
  • 6/5/2024: Closed
  • 6/6/2024: Closed
  • 6/7/2024: Closed
  • 6/8/2024: Closed
  • 6/9/2024: Closed
  • 6/10/2024: Closed
  • 6/11/2024: Closed
  • 6/12/2024: Closed
  • 6/13/2024: Closed
  • 6/14/2024: Closed
  • 6/15/2024: Closed
  • 6/16/2024: Closed
  • 6/17/2024: Closed
  • 6/18/2024: Closed
  • 6/19/2024: Closed
  • 6/20/2024: Closed
  • 6/21/2024: Closed
  • 6/22/2024: Closed
  • 6/23/2024: Closed
  • 6/24/2024: Closed
  • 6/25/2024: Closed
  • 6/26/2024: Closed
  • 6/27/2024: Closed
  • 6/28/2024: Closed
  • 6/29/2024: Closed
  • 6/30/2024: Closed
  • 7/1/2024: Closed
  • 7/2/2024: Closed
  • 7/3/2024: Closed
  • 7/4/2024: Closed
  • 7/5/2024: Closed
  • 7/6/2024: Closed

Show All Hours

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I don’t know why you advertise your affiliates and the promotion that they will give a month free of storage. Diamond Desert storage said if I have you a month free, I would t make any money. You should really eliminate them as an affiliate.

Kimberly Ludwin 
Rating:
5.0

Very professional and helpful.

Edna Castro 
Rating:
1.0

Customer service was horrible!

Irma Preciado 
Rating:
1.0

Customer did not leave a comment.

Bryson Wandling 
Rating:
5.0

Nothing really. Unit was ready on time and agent was very pleasant, helpful and professional. Our greatest concern before pickup was that the tires needed to be in good condition for our 1500 mile trip…indeed they looked almost new! Thank you so much.

Bryan Roemmele 
Rating:
5.0

Great customer service and location

David Paschall 
Rating:
1.0

Very poor service. Was trying not to rent it to me, would never go to this place again

Nicanor Gonzales III 
Rating:
3.0

Employee at the shop was rude and unprofessional. She made us feel like we were inconveniencing her when we picked up the rental, and then again when we returned it. When we said thank you her only response was "uh ha".

gregg stebbins 
Rating:
5.0

Nothing to improve excellent service

Carl Bulow 
Rating:
5.0

Customer did not leave a comment.

Berh Phillips 
Rating:
4.0

I will recommend to all my friend

Johnathan Luque 
Rating:
5.0

The location in Yuma,Az was Great. Customer Service was friendly and quick. Appreciated their professionalism.

Andrea Sanchez 
Rating:
2.0

Better customer service, equipment needs to be checked really good

Lora cerpa 
Rating:
5.0

Customer did not leave a comment.

Milton Hjermstad 
Rating:
5.0

Fast, friendly service.

Brenda Owczynsky 
Rating:
1.0

The lady for checking in and out is extremely rude. I will not be returning to FTS Automotive for any type of services

Michael Gaure 
Rating:
5.0

Customer did not leave a comment.

Michael LaBaw 
Rating:
5.0

Customer did not leave a comment.

Anita Chavez 
Rating:
5.0

Really nice staff, and everything well explained. I’ll certainly go back to this location. 🙂

Ossai Zamudio 
Rating:
5.0

Selft return is a great service. Thanks

Esperanza Camargo 
Rating:
1.0

Customer did not leave a comment.

toni garcia 
Rating:
4.0

My overall transaction was horrible got to EL Centro location to pick up original reservation and there was no unit available. I made my reservation 3 weeks earlier, responded to all texts and emails during three weeks confirming. Even did on line checkin morning off and paid for transaction. El Centro was horrible, sent us to Yuma, and they were wonderful under the circumstances and lady who helped us even said a prayer with us.

Norma Conner 
Rating:
5.0

Thank you for great service !

Monika ShumboPoissant 
Rating:
2.0

Give the right fees

Jesus Sierra 
Rating:
2.0

Upon entering at the drop off location, I was greeted and redirected to a lady sitting behind her desk to my left. When I approached her she was eating her lunch and seemed displeased. I told her I was here to turn in a tow dolly. She asked for my last name and then she said “Its not due until tomorrow. I just sat down to eat my lunch so you can do one of two things, unload it yourself in the back or come back in an hour.” I was taken back by her response so I simply replied that I would be back in an hour. I am 4 months pregnant so I couldn’t have unloaded that by myself. I was so disappointed with the customer service and don’t understand why no one else was available to help me. I also wondered why she sat there in the front eating her lunch. It was a very uncomfortable and inconvenient situation. I was very disappointed with the customer service. When I returned later that day to return it, the experience wasn’t any better. I dealt with the same lady who is just flat out rude and impolite. I would never come to this place again.

Diana Romero 
Rating:
3.0

I feel that they should have pre-checked the equipment before it was rented out. Both tires had bald spots and cupping. I got a flat on one of the tires.

James Boland 
Rating:
5.0

Customer did not leave a comment.

Kaila Bellamy 
Rating:
5.0

Agent did not explain that we had to put in at least 1/4 tank to get fuel credit that was given. We ask her direct question and she said just bring it back with 1/16 of tank as that is what we started with. We I called her and ask why we didn't get the credit she stated she didn't know that we had to return with 1/4 tank to get credit. I called U-Haul and they were to contact store manager for a refund, but that store manager declined per u-haul customer service. I had to contact them to find this out. I never received any call or notification from anyone. The customer service rep was helping me then he transferred me to someone, and they didn't handle this and told me to call customer service back. I give up as I waited three hoursfor a call back. Tried chat and never received and answer.

Laura Murphy 
Rating:
4.0

Customer did not leave a comment.

Philip Gordon 
Rating:
1.0

They didn’t have the trailer I reserved and I had to drive 2 1/2 hours to pick up a trailer that was dropped off in a different location and there was no compensation for the extra travel time or gas

robert pich 
Rating:
5.0

Brenda was a real joy to work with!

JOHN TURNER 
Rating:
4.0

Customer did not leave a comment.

james farnsworth 
Rating:
4.0

The drop of point was not pleasant as far as the distances I had to drive from my residence. I drove 40 miles one way or a total of 80 miles round trip were I had about 3-4 drop off points within 6 -10 miles from my location. .Not well planned at pick up point as far as I can see. .

dennis drought 
Rating:
1.0

The grumpy old y lady was a complete b****. Telling me she didn’t care about the uhual business and that she didn’t have time for my turn in. So I was forcibly told to turn in thru my mobile phone in order for me to get a receipt.

ROBERTO HARO AGUILAR 
Rating:
5.0

Customer did not leave a comment.

Carol Zizz 
Rating:
4.0

Customer did not leave a comment.

Andrew Phelan 
Rating:
1.0

To expensive over charge

Fernando Marquez 
Rating:
5.0

Super Service ! ! !

ROBERT WILLIS 
Rating:
5.0

Customer did not leave a comment.

Donald Longbottom 
Rating:
4.0

Customer did not leave a comment.

ROBERT KEMMERLE 
Rating:
5.0

Keep Brenda Lee she is great

Jaime cabral 
Rating:
3.0

We reserved a 4x8 trailer 3 wks in advance, 3 days before we were to pick it up, we were told we would have to drive 300 + miles round trip if we wanted that size. Had to go up to a 5x8 and pay more!!! NOT ACCEPTABLE!

Sherman Pope 
Rating:
5.0

They did all that concerns over liability allowed them to do. They were very helpful

Walter Heldmnn 
Rating:
5.0

Customer did not leave a comment.

Dawn Crawford 
Rating:
5.0

Customer did not leave a comment.

Jim Jones 
Rating:
4.0

Customer did not leave a comment.

Robert Modrell 
Rating:
5.0

Brenda Lee is amazing ,, love this location. This will always be our go too moving forward

Davin Rich 
Rating:
5.0

Helpful and friendly

Harold Gillung 
Rating:
5.0

Customer did not leave a comment.

Krysten Teeter 
Rating:
5.0

Customer did not leave a comment.

ROBERT HALL 
Rating:
4.0

Uhaul return process off hours is terrible if you don’t have internet to access the site. Also a heads up that mileage will be needed is helpful. I know now why there’s a $20 charge

Bibi Frazine 
Rating:
5.0

Service was exceptional. Keep up the great work.

Antonio Cendejas 
Rating:
3.0

fix your check in app

Buddy VanFleet 
Rating:
1.0

Customer did not leave a comment.

oday alalbadi 
Rating:
5.0

They were very helpful in getting the trailer attached and checking that the lights were working. They also gave instructions for using and caring for the trailer.

Sarah Claridge 
Rating:
5.0

Customer did not leave a comment.

GABINO VALDEZLLANES 
Rating:
5.0

Customer did not leave a comment.

Michael Mayo 
Rating:
5.0

The lady there is superior. Great customer service.

Leroy Wold 
Rating:
5.0

Customer did not leave a comment.

lynn hall 
Rating:
5.0

Customer did not leave a comment.

Bonnie McGill 
Rating:
5.0

Fast service. Helped me back-up and unhook the trailer. Veterans friendly.

DAVID DAVILA 
Rating:
1.0

Customer service representative was rude and not helpful at all. She over charged me , not going there again. The truck didn’t have a full tank and they still charged me for the gas.

Enrique Garcia 
Rating:
5.0

Excellent service

Kenneth Starr 
Rating:
4.0

Nothing

Fatimah Abdullah 
Rating:
5.0

Customer did not leave a comment.

Heather Kuhlmann 
Rating:
4.0

Customer did not leave a comment.

Jeffie Riley 
Rating:
5.0

Customer did not leave a comment.

Melesio Cortes 
Rating:
2.0

I was charged for gas when I returned the truck with more than what I got it for

Josh Statler 
Rating:
4.0

Customer did not leave a comment.

ELITANIA ESPINDOLA 
Rating:
3.0

Customer did not leave a comment.

RONALD ZIEGLER 
Rating:
5.0

Customer did not leave a comment.

Susan Dowling 
Rating:
4.0

The only issue we had was the utility dolly that you included with the truck was bent on the lip which made it extremely difficult to use. But the truck and the pads and the furniture dolly were absolutely perfect. The remote pickup option was wonderfully easy on a Saturday morning as well. Thanks all!

Tim Fouse-Clark 
Rating:
5.0

The team at this location was very helpful!

James Gilmore 
Rating:
3.0

The lady at your counter was NOT "customer oriented!" She had DEMANDS that were NOT mentioned ion your website! Who ever heard of a demand for a "second person to talk to" (wouldn't let me take the trailer, "unless she could talk to someone else...." what....

Roger Mathews 
Rating:
5.0

Customer did not leave a comment.

KENNETH STEVENS 
Rating:
5.0

FTS staff always greet you has a special friend always helpful and quick to assert you

Terrell Bellamy 
Rating:
5.0

Customer did not leave a comment.

John DeScisciolo 
Rating:
5.0

Absolutely wonderful business run by a team of honest and helpful associates at every point of contact. It was a last minute Uhaul booking and we couldn’t have been more satisfied or taken care of by this wonderful team. Highly recommended to everyone.

Jon Moskalik 
Rating:
4.0

Customer did not leave a comment.

Obiel Parra 
Rating:
5.0

Customer did not leave a comment.

Dennis Wimmer 
Rating:
5.0

Customer did not leave a comment.

Ron Van Why 
Rating:
5.0

Very pleasant experience.

Todd Canaday 
Rating:
5.0

This is a new location, so they did not have all the extra equipment needed for moving. Other then that the help was great and well maintained.

Arthur Case 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top