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Jonathan F
Customer Reviews for FM 2854 Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great, friendly service!
Dana HThank you Christina for your kind and great generosity. You are great and excellent person to do business with. Much appreciated!
Abubakr SNice and courteous. Everything went smoothly.
James ZThe lady at the desk as AMAZING. She was so kind and accommodating. She made my experience easy and was super friendly.....and even talked to my dog. Thanks for the greattttt customer service.
KIMBERLY RGreat service!
greg dThe lady that works there I didn't get her name was EXCELLENT if I ever know someone who needs a Uhaul in our area I will be sending them to her.
Ursulandress ENothing to report because everything was perfect!
Sharon CDisclose that your trucks HAVE to be brought back to same pickup location. I've never used a uhaul where I could just drop off wherever.
Minette OEasy in and out
SHARON CWonderful experience! Super nice!
Brenton JI go to this facility every time I need a uhaul rental. Wuick Friendly and Very Helpful!! Thank you
JACOB BThe lady working at this location was kind and helpful. It was an easy process.
BRIAN WNo improvement needed at this time. I received great customer service. Everything was quick and no problems occurred.
Vanessa BLocation was locked and no personnel around. Had to leave the vehicle in the grass outside the location gates. Lastly, the truck leaked water badly into the cab onto me while while driving in a heavy rainfall for about 6-8 mins.
michael cYou sis a fantastic job on the spot thank u so mucb
kerri rThe pickup and drop off were the simplest transactions I have ever done when renting from U-Haul. The owner was friendly and helpful. I would say keep up the good work.
Jason PThe uhaul was extremely dirty especially in the cargo. Dirt and mud all over it. I had to take over an hour of my moving day to clean that up before able to load it.
Sebastien CBy far the bestest Uhaul experience I've ever had!!!!!! What GREAT service!!! Thank you!!!
Kimberly BRefund me a reasonable amount of money. Implement a better service system so people aren’t getting SCREWED for leaving California.
Patrick BBoth locations extremely helpful and accommodating
Crystal WGreat location friendly and helpful staff. Will definitely use this location for my U-Haul and trailer needs.
Shane SGreat service. A very pleasant experience
Joseph FFantastic location and great customer service
Jason MGreat smile and personality greets you as you drive in. The rental was ready and hooked up and off I went.
Steven WProviding the reservation information through drop off, rather than making me call, wait on hold for 40 minutes to confirm I had the right location for after hours drop off.
Christina SRefused to take equipment and was told that delivery location was changed without any notification. No call, no text and no email. I showed up to drop it off and was told they wouldn’t take it until they called uhaul.
Stephen Gthis location is my go-to spot for auto transports! great lady!
JAMES HService at this location was very friendly and helpful. 10/10 recommend.
Eric TThe sales representative was great. She called me directly to help with pickup (I had to come Houston to find one). She waited for me to arrive and was quick once I arrived. Great experience.
ANTONIO GReceptionist was extremely nice and accommodating! I don’t recall her name but made sure I had everything I needed.
Christopher TIt would be nice to have air conditioning for an 8 hr drive. Air conditioner would blow cold for 5 minutes and then blow hot, on top of that it was 100+ degrees outside not a comfortable ride at ALL! Had to make extra stops so I wouldn’t get heat exhaustion. And the the oil light came on as well. What a great experience!
Matthew CThe lady there was very nice and helpful.
Daqing NVery friendly and helpful .
Gregory FThe lady running the location was nice and helpful.... but directions to the location caused me to almost get stuck due to no entrance for the truck or to tow dolly into the facility. The lady running the site mentioned this problem for a lot of customers returning equipment. Why isn't it fixed??
PHILIP VThe lady at the office shown great customer service and kindness
MOSES SBest location I have ever rented from! The transaction was easy and the owner was a pleasure to work with. Also, the newer truck drove like a dream!
Hayden CCannot say much cause I drop the truck after hours
Silvano EChristina did a wonderful job as we returned the equipment and gave good advice as we figured out what our next alternatives were. Thanks!
Kathy HBest experience. Absolutely will recommend in the future.
REBECCA CCustomer service was above and beyond , kind, very friendly, professional and respectful.
Riquel NThis was painless process at this time I have no suggestions for improvement.
MICAH DLove the staff she is absolutely amazing!
Diana RPerfect service and availability
ANTHONY SThe only thing we didn't check was the running lights. And they didn't work. That was my only problem. I used the 4 way flashers after dark, so it wasn't a big problem.
RONALD DGreat service, great people!
JAMES FThe lady working at this location was extremely helpful. If she did not know the answer, she would find the answer. Highly recommend this location for great customer service.
DOUGLAS MN/A-Excellent customer experience.
John GThe lady met with us the day we got back. She was very courteous and very professional. She made the return very easy to do.
Dawn LThis location is behind a gate, so it is highly recommended to not use the u-haul self check in process.
Zachary GThe young lady was extremely helpful and hot me in and out quick.
JOHN AAwesome customer service!
KURT SChristina was very polite, refreshingly attentive, & more than happy to help from the very moment my wife & I arrived. Kindly, she gave clear & precise direction on the return process which made the whole experience "stress-free". If you are looking to go with U-Haul, I would highly recommend trusting her with all of your rental & return needs.
KYLE C