Nothing. Was a pleasant and professional experience.
Wayne G
Customer Reviews for FES Fraser Equipment Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Fix the fuel gauge in this particular vehicle.
MANUEL AI was overcharged mileage by over 60 miles because someone who utilized the truck prior to me did not record the right amount. I have called Uhaul and spoken with numerous people for almost four weeks now and they have yet to amend the issue. My card was charged at least three times what it was meant to be.
Amanda FLocation charged me a $150 “cleaning fee” without calling me or otherwise notifying me. The location lied, by stating that food was ground into the carpeting of the van, when there was no carpeting in the van. I had to call UHaul Customer Service to dispute the charge, and also had to file a dispute with my bank.
Jean SI had a phone problem when I went to drop it off. The place was closed. But the worker just brought back a piece of equipment. He took the keys and said he would check it back in. I figured he might not do it till tomorrow so once I got my phone to work I went back to do the drop off. But I needed a picture of the mileage. I took that with my wife’s phone. I went back home to get that. And then seen I need other pictures that’s why they all don’t match what was asked for.
Donald DEverything was Great! Looking forward to using your location again! Thanks Paul
Paul MFeeling nice
fengguo mAbsolutely easy and quick rental. Everything went smoothly and definately will recommend this place.
Sylvan ROne of the tires on my tow dolly was missing a tire cap
Nicholas JI have used the service at this location before. The guy is nice to talk to and since they close early at 5 o’clock, they told me just to drop the key in the lock box. Last time everything went smoothly. However, I don’t know what has changed, I did exactly like last time and without the person telling me nothing, I was charged $20 dollars for late return conscience fee. I don’t know what happened to this service and to this local shop, it’s so unethical and it is not the right thing to do. He could’ve told me but instead he say nothing about return after hours. Never again. Take the money and it’s the last time for me to use uhaul.
Yujun SThe clerk was rude and not very friendly at all. I asked a question about possibly getting a cheaper rate on one way if it would be cheaper to pay per hour or whatever and he was just nasty about it. Same when I called to let him know we were running a little late to pick up our truck! All these 3rd party companies that are renting these uhauls out should be a little bit more friendly!!!
Crystal HI liked the fact when you call there you get a person on the line not and automated service. The guys were very helpful making sure the equipment was properly installed made for a better trip thanks
Frank DGreat guys, I was there 8 minutes after they closed. And they still rented me a trailer. Thank you so much guys, great customer service. Five stars
Fernando CNo changes. All good
Chris MInterior of cab was fairly clean, bed body had a partially full water bottle left and some other small debris. Had to clean mirrors and windows inside and out. May have been alright for daytime driving, but had to drive at night.
Bob WGreat people and services never had a problem and always willing to go the extra mile for you
Joseph RN/A
Robert SThis location could use a few more lights and easier way to identify where to leave the vehicle.
Sol RThe company operators at this location were very helpful and very professional. I'd highly recommend them.
Ernest WThe Fraser’s are very professional and helpful.
James BThe gentleman that I rented the truck from was very nice and polite and I would definitely do business with him again. He was very nice & I was in & out in 5 mintutes.
MICHAEL LVery organized. Perfect for a late night drop off. KC.
KEVIN CEverything was nice and clean But the truck 15 was making noise for some reason Other than that very nice customer service
Hamidullah YMy experience was above excellent
Josh DSecond time dropping off U-Haul truck at this location . No issues . Quick and easy .
NATALYA NNothing. What surprised me was that I actually got a full tank of gas that was actually full!!!!! It cost more per gallon, but half the price as the last time I rented to fill up the tank before returning the truck. They also let me leave my car at the facility, while using the truck. That's service.
Donald SFast . No issues . Will recommend to my fiends and family
NATALYA NI think the clerk could have been friendlier in general but nothing wrong with service or equip
Benjamin FI ordered a 10’ truck for today. I received an email that it was, “Guaranteed,” to be at Philly Beer & Soda at 8:00am. I was there at 8:00am, the trucks were there, but Philly Beer & Soda was closed. I could not get another truck till almost an hour later. This delay caused significant problems in my well planned out move. The only appropriate thing for U-Haul to do is to refund me a significant portion of my bill. Kevin O’Grady
Kevin OCouldn't pick up truck for 6 hours because they couldn't figure out how to use credit card Machene, tried all my cards and my wife's card. Then they made me pay cash with the deposit, when returned the truck they made me pay more cash without any receipts or explonation what the charge was for. A week later, they started charging my credit card for remaining balance that they say I have which I was forced to pay in cash, but they couldn't take my card at the time of picking truck up.. Did I get scammed?
Maxim YNone
Ronald PThank you!
Jessica MGreat experience !
Robert SThey were wonderful!
Emily LI had my pick up location switched the day before, would have preferred/liked a call or voicemail letting me know. But otherwise very seamless process.
Roosevelt OKeep up the great job
ANTONIO BI was not advised that I needed to message the location when dropping it off. Because I was moving my things, I did not see the text until I was home after dropping it off. I had to call U-Haul (chat wasn’t working) and waitEd on the phone for almost 30 minutes for them to notate the drop off. I was also not informed that my rental was only 4 hours. When I called about a reservation, I was told it was a 24 hour rental not 4 hours. I didn’t pick it up until after 4. I don’t know why I had such a short window of time. So that was frustrating. More importantly, before I returns the truck, I bought $4 of gas. I only drove it 24 miles. Somehow, they charged me for 3 additional gallons. Not cool! Unless the truck gets under 6 miles per gallon, 4 1/3 gallons of gas (In total) for a 24 mile trip is just ludicrous. Not okay! That’s a rip off.
Jean IVery helpful crew at
Andrew DExcellent and easy process
Edward RWonderful service! Would definitely use again.
Lauren LNot much to say this is the second time I've rented it and the place is top notch ty.
Joseph WA friendly small, family business that takes care of their customers. Would absolutely recommend!
Michael DVery smooth and easy process. Thanks for making this part of our move less stress.
Danh DMy reservation was set for another location that was not open and had no trucks, creating a major problem for me It added time, miles and stress to the move. I will be reaching out to uhaul and expect to be compensated for YOUR MISTAKE. Luckily this location stepped up and saved the day.
Daniel KCourteous, knowledgeable and very helpful! Would highly recommend!
S I