Customer Reviews for FDL Shipping & Logistics LLC
(U-Haul Neighborhood Dealer)

84 reviews

1910 SW Biltmore St   Port Saint Lucie, FL 34984

(772) 621-2101

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed
  • 5/2/2024: Closed
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 5/5/2024: Closed
  • 5/6/2024: Closed
  • 5/7/2024: Closed
  • 5/8/2024: Closed
  • 5/9/2024: Closed
  • 5/10/2024: Closed
  • 5/11/2024: Closed
  • 5/12/2024: Closed
  • 5/13/2024: Closed
  • 5/14/2024: Closed
  • 5/15/2024: Closed
  • 5/16/2024: Closed
  • 5/17/2024: Closed
  • 5/18/2024: Closed
  • 5/19/2024: Closed
  • 5/20/2024: Closed
  • 5/21/2024: Closed
  • 5/22/2024: Closed
  • 5/23/2024: Closed
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed
  • 5/29/2024: Closed
  • 5/30/2024: Closed
  • 5/31/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(772) 621-2101

1910 SW Biltmore St
Port Saint Lucie, FL 34984

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 10 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 4/2/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed
  • 4/12/2024: Closed
  • 4/13/2024: Closed
  • 4/14/2024: Closed
  • 4/15/2024: Closed
  • 4/16/2024: Closed
  • 4/17/2024: Closed
  • 4/18/2024: Closed
  • 4/19/2024: Closed
  • 4/20/2024: Closed
  • 4/21/2024: Closed
  • 4/22/2024: Closed
  • 4/23/2024: Closed
  • 4/24/2024: Closed
  • 4/25/2024: Closed
  • 4/26/2024: Closed
  • 4/27/2024: Closed
  • 4/28/2024: Closed
  • 4/29/2024: Closed
  • 4/30/2024: Closed
  • 5/1/2024: Closed
  • 5/2/2024: Closed
  • 5/3/2024: Closed
  • 5/4/2024: Closed
  • 5/5/2024: Closed
  • 5/6/2024: Closed
  • 5/7/2024: Closed
  • 5/8/2024: Closed
  • 5/9/2024: Closed
  • 5/10/2024: Closed
  • 5/11/2024: Closed
  • 5/12/2024: Closed
  • 5/13/2024: Closed
  • 5/14/2024: Closed
  • 5/15/2024: Closed
  • 5/16/2024: Closed
  • 5/17/2024: Closed
  • 5/18/2024: Closed
  • 5/19/2024: Closed
  • 5/20/2024: Closed
  • 5/21/2024: Closed
  • 5/22/2024: Closed
  • 5/23/2024: Closed
  • 5/24/2024: Closed
  • 5/25/2024: Closed
  • 5/26/2024: Closed
  • 5/27/2024: Closed
  • 5/28/2024: Closed
  • 5/29/2024: Closed
  • 5/30/2024: Closed
  • 5/31/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great service.

roy Malcom 
Rating:
5.0

The customer service representative was very helpful and pleasant.

edwin Mangum 
Rating:
2.0

The mobile pick up was difficult to use to get the code to the lock box I spent 45 min. trying to get the key to the truck.

John Houle 
Rating:
5.0

This was the best rental experience ever, The lady that helped me with this rental was courteous, knowledgeable, helpful and professional. Thank you so much.

MICHAEL FULLER 
Rating:
5.0

Customer did not leave a comment.

Alejandro buitrago 
Rating:
5.0

The return was processed in a excellent manner truck was checked for any damages and the personnel was very courteous

Marjorie Lattibeaudiere 
Rating:
3.0

Dropped the truck off on a sunday. No one was there but the location was fairly convenient

Linda Rossi 
Rating:
5.0

Customer did not leave a comment.

William Woodside 
Rating:
3.0

Took to long to pick it up

Richard Roth 
Rating:
5.0

Customer did not leave a comment.

Robert Marrocco 
Rating:
5.0

Customer did not leave a comment.

Gian piero Frabotti 
Rating:
5.0

Excellent customer service, one of the best dealerships around.

Yogdra Jaikiron 
Rating:
5.0

Customer did not leave a comment.

Wesley Skinner 
Rating:
5.0

The lady at FDL Shipping is a Princess! Forgot to get her name but she is one of the very best. Very friendly and accommodating to the requirements for my move. Wonderful customer service. Recommend this location very highly.

Michael Ramsell 
Rating:
1.0

This was a horrible experience! The app didn’t work, the website didn’t work. I received erroneous charges suddenly in my account. The person at this location reversed one of those erroneous charges but left the hold on my account as a purchase. Every time I call to talk about it they said the system was down. The third phone call he said I have to call 1-800 Uhaul to get any service.1-800 Uhaul told me to call the site. She told me she couldn’t reverse any charges but did the first one. I felt comfortable walking into this place because Christian music was playing and she professes to be a Christian. This is one of those experiences where you run into a fake Christian. Beware!

William McMillan 
Rating:
5.0

Laurel was awesome. I kept my truck longer than the original contract, and she took care of everything. I was moving, and I was a little stressed. Laurel put my mind at ease with her excellent attitude and work ethic. When I arrived she smiled, and welcomed me. She is AWESOME!!!

Dana Denny 
Rating:
3.0

Customer did not leave a comment.

Michael Michele 
Rating:
5.0

Very friendly customer service representative. Clean truck, speedy service.

pedro santiago 
Rating:
2.0

This drop off location was not exactly inviting, it was hidden in a little industrial like park. The business itself is closed on Sundays which is when we dropped the truck off. That being said we kind of just had to guess where to park the truck, there was only was only U-Haul truck and it was in the back of the lot. Had to just guess that we were completing the drop off process correctly.

Melanie Roode 
Rating:
1.0

Horrible customer service

CLAUDIE JEAN 
Rating:
1.0

Be less rude and charge less money. Don’t be a CUNT when you call people.

Andrew Watson 
Rating:
5.0

There is nothing more I could have asked for probably a bigger location. However, the staff were very professional. It is refreshing going to a business and have folks who knows how to treat their customers??.

Jasmine Forrest 
Rating:
5.0

Keep up the good work! ????

JUAN BAEZ 
Rating:
5.0

This company is the best of all U-Haul rentals in PSL. They treat their customers like family and not to mention have a woman that works inside that is so wonderful and sweet. She is the poster child of good customer service. I had such a great experience at FDL Shipping & Logistics LLC I'll tell everyone I know.

Jimmly Victor 
Rating:
5.0

Customer did not leave a comment.

David Hall 
Rating:
5.0

Customer did not leave a comment.

YVONNE HUNT 
Rating:
5.0

Customer did not leave a comment.

megan petty 
Rating:
5.0

Customer did not leave a comment.

John Melchior 
Rating:
5.0

Customer did not leave a comment.

William Ray 
Rating:
5.0

Very friendly and helpful this being our first time, helped with all questions etc.

clyde warner 
Rating:
5.0

They were very professional, I truly enjoyed doing business at this location.

Richard Krug 
Rating:
3.0

Customer did not leave a comment.

michael modica 
Rating:
5.0

Customer did not leave a comment.

scott Hinkley 
Rating:
5.0

Customer did not leave a comment.

Pedro Reimondo 
Rating:
5.0

Customer did not leave a comment.

Sophia Stillwill 
Rating:
5.0

FDL Shipping & Logistics is highly recommended. They went over and above making sure the equipment was ready for a long trip. Service was excellent. Thanks

Barry Weinberger 
Rating:
5.0

Very friendly and easy to work with

david mull 
Rating:
5.0

everything was great, you don't have to do anything. you i had no problem. i'll be using U-haul again. thank you.

Teresa Hutchins 
Rating:
5.0

Customer did not leave a comment.

KIRK BRYAN 
Rating:
3.0

Customer did not leave a comment.

WILSON WILLIS 
Rating:
5.0

Very friendly staff. Extremely helpful and informative.

Sherry Santino 
Rating:
3.0

Customer did not leave a comment.

David Stallings 
Rating:
5.0

Customer did not leave a comment.

sheri murphy 
Rating:
5.0

The woman I had the pleasure of dealing with was very helpful, professional and friendly. She should be commended for her efficiency and demeanour with customers.

Timothy Mcclare 
Rating:
5.0

Customer did not leave a comment.

Miriam Ferrin 
Rating:
5.0

Didn’t have as much interactions with the clerk but very friendly for a Monday morning !

RENE ZALVIVAR 
Rating:
5.0

Manager was quick, efficient, courteous and friendly. I shall do all of my rental business at this location because of the good service.

Joseph Campbell 
Rating:
5.0

Customer did not leave a comment.

Joseph Campbell 
Rating:
5.0

The agent was very polite and knowledgeable 0f the process .

DONOVAN WINT 
Rating:
5.0

The best, great service.

DAVID PINEDA 
Rating:
5.0

These folks stepped up to take a one way rental in even though it was contracted to be returned at another location. The contracted location refused because they were full and suggested this site (full also) but left me with impression I was on my own to find a drop off location. I thought "contracted" location inferred obligations! Silly me. Very inconvenient especially when I was worn out from the move!

Randall Price 
Rating:
5.0

Excellent staff

Joseph Campbell 
Rating:
4.0

Customer did not leave a comment.

Stephen Fox 
Rating:
5.0

Customer did not leave a comment.

Bernice Ingram 
Rating:
5.0

Very good service. And the question would I recommend this location yes I would and already have.

robert crescemzo 
Rating:
5.0

Customer did not leave a comment.

Jesse Torres 
Rating:
5.0

The only complain I have is with your customer service center. I had a few questions amd the personel was extremely rude. I needed to change my drop off location and was transfered 5 times in one phone call and then got hung up on. I was driving in circles for 2 hours before I was able to drop my rentals off. Very disapointed!

Pedro Echevarria 
Rating:
5.0

Excellent customer service representative, a bigger location would be great. Keep up the good work.

pamela sprouse 
Rating:
2.0

Customer did not leave a comment.

herdithe lubin 
Rating:
5.0

Very nice and helpful.

Diane Garrent 
Rating:
5.0

Customer did not leave a comment.

aaron robinson 
Rating:
1.0

Customer did not leave a comment.

violetta laureano 
Rating:
5.0

Customer did not leave a comment.

jeremy Mulvey 
Rating:
5.0

Customer did not leave a comment.

Mark Landers 
Rating:
4.0

Customer did not leave a comment.

Bradley Yallaly 
Rating:
5.0

Customer did not leave a comment.

Yanick Singh 
Rating:
5.0

Customer did not leave a comment.

Chad Chong 
Rating:
4.0

The pick up arrangements were very smooth and straightforward; all my troubles and stress can with the drop off for this one way move over 2 days. Firstly the self check in app would not lwt me change the drop off location and seemed convinced this was a local drop off back where I atartwd over 200 miles away. Spoke to CS who told me the drop off location I was using was not suitable for after hours drop off despite there being a public Uhaul parking area and a drop box for the key. This was escalated to a supervisor who gave me another location open on a Sunday to use and extended my mileage limit to get me there 30 minutes away after refusing to let me drop the truck at my chosen location. My frustration level was raised when the new drop off location given was a wrong address. I then used the uhaul website for a new drop off location that was open. After getting there I vented my frustration with the girl checking me in and ended up getting a waiver for the extra day. A small token indeed that was thankfully received. Overall, a good pickup, a great new truck but a terrible after hours drop off. Will not use uhaul again for a long time to come.

MARTIN LOVEJOY 
Rating:
5.0

I have nothing to say as for as improvements, because there's nothing that's missing in the quality of service.

Marjorie Scott 
Rating:
5.0

Customer did not leave a comment.

steven stamatogianis 
Rating:
5.0

This dealer is very knowledgeable about UHAUL safe move. I always thought that my car insurance would cover my rental truck. Thanks you're the best.

ROY MALCOLM 
Rating:
5.0

Customer did not leave a comment.

kourtnry lee 
Rating:
3.0

Customer did not leave a comment.

doreen green 
Rating:
5.0

Very pleasant woman in the office.

FRAN NOSEK 
Rating:
5.0

I have no complaints the associate was great sociable, knowledgeable, and very informative. The office was clean and neat, and the truck was on full. Excellent.

Marjorie Scott 
Rating:
5.0

Very professional and helpful. She knows how to treat her customer.

PAUL PARRINELLI 
Rating:
1.0

Hire new rental agents at 1914 SW Biltmore Blvd. Port Saint Lucie FL. You can train rude people to be courteous.

alicia richardson 
Rating:
5.0

Excellent service. A+

mark gtimpe 
Rating:
4.0

Customer did not leave a comment.

ALEX DOMORASKY 
Rating:
5.0

Every effort was made to accommodate me, right down to the truck size the representative gave me a bigger truck , which to my surprise for the same rate . that was great for me because the truck I choose would have been chaos. The service as well as the site was beyond reproach. It's a definite 10 for me.

TREVOR KING 
Rating:
5.0

The Jamaican lady was a delight

JACQUEZ HUELL 
Rating:
3.0

I was given a truck that was too small for my move. I asked for a truck that could move 3 rooms of furniture. They gave me a 10' truck. Way too small. I had to find the right size truck, which took me 3 hours. I had to rent a hotel for an extra night because my contracted help could not stay past a certain time. That means I needed to rent the truck for an EXTRA DAY. Overall it was a horrible experience and I will tell all my friends to never use UHAUL.

alan harmon 
Rating:
4.0

Customer did not leave a comment.

Ignacio Paneque 
Rating:
3.0

Customer did not leave a comment.

Tom Meredith 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top