It took us 3 hours to gain access to the keys to the truck we had been staring at and reserved for 3 whole hours. Our moving help left so we ended up having to move things on a second day and keep the truck longer. With no help. Thanks for ruining our moving day! We will not be back.
Elizabeth S
Customer Reviews for F E Brayton Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The regional phonecalls disturbed me, out of touch with Brayton, not knowing when I picked up or returned. Very useful, Uhaul, to take my wife's paintings and sculpture to a memorial exhibit: See YouTube, "SMP Memorial Exhibit review." Susan Mohl Powers majored in Astronomy for 2 years at Mt Holyoke, in the same clsses with Jeff Hoffman, who became an astronaut and fixed the Hubble! Susan Mohl Powers is also on Wikipedia.
Alan PF E Brayton Auto was so wonderful and accommodating - beyond expectations! Many thanks!
Tom DThere won’t be a next time. As my son told me….never use U-Haul again. Corporate computer system glitches are too much to deal with and it ruined my experience. I returned my truck 7/25 and it is still showing not returned in my online account. First, the store didn’t log it in but when they did 3 days later, it would not show returned at U-Haul or in my online account. I spent all week chasing that issue. NEVER AGAIN!!!!!!! Picking up in Fall River was a problem too, due to U-Haul system glitches. Even though I showed the staff my order # and text from U-Haul, they said, “We don’t have your truck and there’s nothing we can do about it. I’ve never been so stressed in my life.
Mark WThe original truck I was supposed to receive was buried under 2 feet of snow and plowed into the spot it sat in. It wasn't until I mentioned it was inaccessible they offered to have a ow truck come get it out but wanted me to try to get it out on my own before they would. Thankfully another truck of the same size was returned just prior to me starting to unbury the truck. You would think if you're expecting someone who reserved equipment it would be ready to go as you only have a limited window of time to get the truck back. It was a terrible start to an already stressful day.
JOHNANTHONY JEveryone was attentive and polite. They took care of me right away and walked me to the vehicle
Mark CThis isn't your typical corporate Uhaul facility. It's a small, local place that has a few trailers and trucks attached to an old-timey garage shop. It is very convenient for us.
SCOTT Gthe rental truck I has requested was taken by U Haul the night before & I had to get a larger truck with a ramp. Brayton took care of the issue on the spot and used the truck to move a 400 lb Home generator unit with out issue
Mike Bthe app was very slow uploading pics (to document pre existing damage on truck) did not work well and was very slow
David FWas a great experience staff was very helpful and the location was convenient. Things could not have gone any smoother,
ELEANOR TThe UHaul system was down nationwide when I went to pick up my rental, so, no van. The rental people were good, but they were in the dark about what the issue was. I had to call back repeatedly to see if the system was in operation, but they knew nothing until it come back on. If the move was critical I would have been more angry than I was, but you could at least notify your network and/or pass on information to your renters- since you have my email AND phone, as I reserved the van in advance. I would have gone to Budget if the delay was more prolonged. Your customer service is apparently non-existent.
Todd MHad to sweep out the truck from the last renter, truck was almost on empty, didn't get truck I wanted.
Allan SI asked to have the trailer ready to pick up at 8am. I arrived at 8:10am and was told it would be about 15-20 minutes before it was ready, apparently some vehicles needed to be moved around to get to the trailer. I came back at 9am and it still took 20 minutes or so.
RICHARD CBen very helpful.
Corbin HSonja was great at Brayton’s
Madeline BTo Whom this Concerns, I was not overly satisfied with my UHaul Experience today. 1.) The online checking process to pickup via online was a joke. a.) Took nearly 30 mins to do. When I elected to online chat for assistance it took nearly 15 mins for someone / automated computer response to respond. b.) Meanwhile while waiting for text response I called the 800 Number in hopes of speaking to a live person, but to no avail. On hold for over 8mins. c.) I had requested 10 Moving Pads, but received none which I had said at checkout, however you are still charging me the $10 Rental Fee according to this receipt. Not to mention I had t go out and purchase my own moving pads. I would greatly appreciate correcting my charges immediately, and quite honestly some consideration for my wasted time and unexpected additional expenses. If my charges are not corrected I will be contacting American Express to dispute the entire invoice and hold payment till I am satisfied. In closing don’t expect that I would recommend your company or your services based on today’s experience. Too bad since I have rented from UHaul in the past. Respectfully Tom Gendreau
Tom GThe keys were not left and when I did finally get the keys the battery in the truck was dead. Took over an hour out of my time to sit and wait for everything with my husband and 18 month old daughter.
Darlene GImprove the front-end check-in process. This takes FOREVER! Customer service was fantastic.
Greg CThanks for all your help, you made a difficult day much easier to handle
Lynn MAfter having a bad experience dealing with the useless online system, I went to Brayton for my rental and received impeccable service. Friendly , easy transaction. Would definitely recommend!!!
Lori DExcellent service. No improvements required.
Gary LI participated in the 24/7 option since the location was closed. What a nightmare! I arrived at 11:30 and it took until 1pm for me to be able to leave with the vehicle. I waited over a half hour just to have my license and picture verified. Then when I finally had a person (Nancy) to do this I was required to provide 2 additional contacts to verify that I was who I said I was. Finally, I was verified and able to take the van. However, to add insult to injury I had to have it back in 2.5 hours instead of the 4 I had paid for because it took U-Haul so long to check me in. The computer system was down. So even though it was not MY fault it took so long, I had to hire people to move the furniture so I could have the van back by the reduced time. I am very disappointed in this service. (There was no problem with the location, just the U-Haul system)
angela rEXcellent !!!
Claude GThe pickup was after hours 7:30 pm and thank god Halicia via a phone center from South Carolina came to the rescue. She helped us with picking up the truck after hours. She was amazing after another girl said she couldn’t accept my new license because it was paper and just ended the session and said come back another day. Halicia asked for additional ID and gave us solution to fix the issue after we almost regretted renting w U-Haul after the company moved the pickup location 36 miles away so 72 miles round trip the day before. Halicia saved the day and saved me telling everyone about my terrible experience.
Robert ODealing with F E Braytons was one of the easiest thing I ever did. They were kind, very professional and were very attentive to my needs. I would highly recommend anyone that needs to rent a vehicle to go see them.
ROLAND SAn intimate location in a small town. Very nice employees. I was quite happy picking up the truck here.
Barbara Hfriendly and accommodating with my schedule.
Heather MCleaning fee for some dust and one leaf is bs.
Jessica HGreat customer service,
MATHEW Gthe location was convenient. I parked (across a fairly busy road) and unhitched the trailer myself. Uhaul personnel have always done that for me and I always appreciate it. I would have appreciated it this trip too. That aside, the attendant was friendly and helpful.
Kathy HThank you, Chris and Ben at Brayton's are excellent
Peggy sThe back of the truck had a bunch of bark looking stuff possibly mulch where it had not been swept. Also I wasn't to sure of the safety of the cracked windshield.
Kim MAdamsville, Westport MA is always pleasant and organized. I use to rent from another location but customers service was not very good and it took forever to process.
Darlene AFantastic site. Thanks.
Joyce Sfantastic experience best uhaul in mass/ri
Dustin KGreat people
randy wAwesome place.... friendly helpful staff!
kerry DVery friendly and accommodating service A+
armand lReceived outstanding service and instruction from Brayton Auto. The truck road well and was a great experience.
ANTHONY MGreat
Betsey LWonderful people to deal with.
PATRICK S"Don't change a hair for me. Not if you care for me........"
SWIFT Lvery helpful and courteous staff
margaret vEXCELLENT CUSTOMER SERVICE
Lincoln LThey were very friendly and helpful...highly recommend...thank you
mark sVery nice and friendly at this location.
paul bPaperwork said I get 244 miles, when I picked van up they told me I get 266 miles. Of course I was charged for over 244. Should of went off paperwork, now I'm out 20 bucks.
Brian LClearly point out the truck we should be taking .
cindy sNope.
kevin pSuper easy transaction, Great local location, Friendly service.
Bonnie CMake sure they walk through the vehicle and check the gas. It cost me 1.09 a mile and 13 dollars for gas to drive 30 miles and 10 hours rent. Time to shop around.
norbert f