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Tom Rhodes
Customer Reviews for Ezmissions com Alpharetta
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a bit crowded and unclear where to go. Good service and help though.
KOREY HITEGreat service
Luis LambogliaEasy pickup. Easy drop off. Nice staff
LAURA WEST CCEfficient
James RaoofiLocation is excellent. U-Haul app needs a major overhaul. So slow and non-user friendly. The flow and processing is not innate.
Jennifer MautzStaff was quick, helpful and professional.
Remona LeggettTeam was helpful on pick up and especially on return
Christopher BosletSee comments above.
Milton McKenzieride costumer service... when i dropped off the truck the server told me he couldn't check it back on just so they could change me over night fee
Brandon ShulerVery professional U-Haul station
Axel RostAwesome experience! Easy, fast, clean and convenient. There is a Gas Station and a Car wash at the same location. Simply perfect. We did our move in a clean, well maintained and great smelling truck.
Rodrigo De Albuquerque DuartThe trailer was clean and ready to go. The staff was very helpful. Will use U-Haul again
Mark FrankEverything was fast and smooth. Great customer service as well.
RONNIE AIKENSBy far the easiest and most efficient U-Haul location I have ever used. Always super easy pick up and drop off process
Kevin FergusonThank you
Paula Michelle Gomesgood service by the representative who helped us. Thank you once again.
arshad khanBuen servicio
Eddy PazThe manager was excellent. Because this is located in an operating car wash, it was initially confusing where to go. Also, maneuvering around pay vacuum cleaners was a little challenging when trying to return equipment. Now that I have done it once with this location, I am definitely willing to use this place again. It really fine, because the people were very helpful.
Chris KittilaGreat service
rafael valenciaMy experience was good however upon arrival and picking up the trailer I noticed the tires being low on air. However didn’t say anything thinking it was the way the unit was sitting. 40 miles into trip total blow out. The repair and fix of the tire was quick and was happy of the service on the road….
Joseph CerritoYou charged me $11 for a gallon of fuel?
Kevin PopeThe drop off location was fantastic! Easy to find and the personnel was friendly, pleasant and welcoming. The checkout process was quick and easy. He explained everything to me and made it an effortless experience.
Khaleela ZephyrConvenient, efficient, that’s it! Not friendly, not helpful, just got the job done. Trailers worn, floors not clean so bring your floor cover if moving furniture but functional. 5x8 trailer was much smaller than anticipated, easy to haul once full. Drop off location staff in Black Mountain, NC was courteous and friendly.
eva catalinaOver charged Gas
Vinaykumar PatelGentlemen working there is awesome in all aspects. He’s doing emissions test and running U Haul rentals all at the same time. He needs a raise a high energy multitasker and very helpful.
Wardell WilliamsI’m giving four stars because of the Customer Service. The gentleman that I rented from was extremely nice. I didn’t give five stars because when we got to our destination with the tow hitch, the straps were too short to put over the tires so we had to wait for U-Haul to come out with new straps. Unfortunately when we got back to return the equipment, I had issues with yhe U-Haul app (it kept saying U-Haul encountered a problem on their end and to try back later) so I didn’t notice I til later that I was supposed to return my contract in the box and it would never allow me to close it out on my phone. It just kept saying “Active” so I finally gave up. Also, I was told that I would receive my money back due to the issue with the straps but that hasn’t happened.
Lynn LightseyThere was one person doing emissions testing and handling Uhaul rental, which creates an unusually long wait.
David WellsService was very good
James SimmonsNothing it was a good location for pickup and returns. There was room to pack the large 26 foot truck and the gas station next door made it easy to make sure it was returned at the correct fuel level.
MATTHEW ORTIZNo improvement needed. Robert is fantastic. He spent extra time helping us ensure we had the necessary equipment, attach the trailer, and even helped save alternative options when we ran into an issue. We only rent from his location whenever possible.
Destin MillerVery helpful and proactive. Hookup of car hauler to truck was provided, as well as assistance in loading my vehicle onto the car hauler.
Douglas WhirledgeGentlemen who ran the location was excellent and very helpful.
Rory FriedmanIt would be nice if the attendants had an indoor office to work with customers. The area they have to work from also serves as an auto emission testing station. Perhaps the owner could reconfigure the building to accommodate both. Otherwise the attendant was great.
JOE MCCANNAwesome Service
Rogelio VargasUnfortunately I have rented from this location for the past 3 weeks and received poor customer service. I want to use this location because it’s the closest to my house but I have had a horrible 3 weeks with piss poor customer service. If you want to learn more then please contact me via my cell phone.
THOMAS RIGSBYGreat experience over all. Robert was easy to work with and helpful.
Aryan KhakpourWonderful experience. Van was ready when I arrived. Renting process was very smooth.
Edwina MerriweatherTruck was misfiring at idle, had an exhaust leak and had poor wheel alignment.
JOSHUA GREENWALDMaybe make it easier to see where to park the truck after you bring it back? I just kind of pulled into a spot and it was fine but if there was a sign or something
Laura JentzI dropped off the U-Haul truck 8:30 am and the person took my keys and said everything is ok. Later in the evening, I received a charge on my Amex credit card for extended day when 11:00 am was my required time for drop off. What kind of practice is this??? Spent unnecessary stress for over an hour trying to rectify this charge😡😠
David YunI have been coming here for years. Always a great move experience.
Erin EdwardsThere was poop and dirty wipes and tissues all over the truck as if homeless people have been living in it and doing their business in it
Quaseemah CainThe guy checking me in and checking me out did a great job! He runs a great one man show!
GERALD MATTHEWSVery friendly owner. Thank you!
David BallThe person running this location was extremely efficient, professional and easy to work with.
Doug BibleI tried to use app for returning after hours.. I created uhaul account. The app hung up when trying to return. It did not guide me to return the vehicle. I was charged $25 even though truck clean. I want to speak with someone in authority
Norman ElzeyFriendly and helpful staff. Very easy pick up and drop off.
Gavin McfarlaneVery professional and efficient.
Darryl McDonaldVery professional.
Roger SmithVery satisfactory and overall smooth transition
ARPIT GUPTAExactly the way I wanted it. Bravo guys.
donald ibe