Customer Reviews for Desert Bobs
(U-Haul Neighborhood Dealer)

492 reviews

6277 Roswell Rd   Sandy Springs, GA 30328
(Located behind Trader Joe's)

(678) 823-7696

Office Hours

  • Mon-Sun: 12 am–12:05 am

Services at this Location:

Contact Us

(678) 823-7696

6277 Roswell Rd
Sandy Springs, GA 30328
(Located behind Trader Joe's)

Services at this Location:

Office Hours

  • Mon-Sun: 12 am–12:05 am

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

I will be calling UHaul to discuss my issues but the pickup was terrible. No one was able to help me until 9am. The phone number for this location is disconnected. The truck had less than 1/4 tank of gas which is not fair as I have to return it with over 1/4 tank of gas.

Kim Moore 
Rating:
3.0

I almost died in that truck. The transmission needs to be replaced like yesterday. RPM super high while your foot is on the floor. Jerking, etc..

ANNA DIXON 
Rating:
4.0

The app experience was terrible and did not work both when picking up and dropping off. I had to use the website to pick up and drop off. I would like to see EV/hybrid U-Hauls in the future

Shubhang Garapati 
Rating:
1.0

I was charged $100 dollars for no reason before I even returned the truck. I rental for 24 hours but after 14 hours I received an email that my truck was returned although I had the keys and never returned it. Very disappointed. Would never recommend this place.

TALGAT ALMANOV 
Rating:
4.0

Customer did not leave a comment.

Juan Manuel Palafox Mejia 
Rating:
4.0

First timers coming to this location will have trouble identifying the location. Picking was slightly difficult. The lock was difficult to unlock.

Deepak Atluri 
Rating:
4.0

Using the app took a little time

Benjamin Franklin 
Rating:
5.0

I hoped to hear from a UHaul staff member regarding the key dropbox.

Sarah Greene 
Rating:
5.0

Easy rental process, would recommend to all!

Sativa Belser 
Rating:
1.0

This location is very difficult, it doesn't have an office and it was really complicated. Thank God I had the help of a manager from the nearby location. If it hadn't been for the help of this manager from the nearby location, it really would have been impossible... Apparently everything in this location is online and for people like me it is a bit difficult, I would have preferred if they told me that I had to do everything in the website

Fernando Guerrero Gutierrez 
Rating:
4.0

Customer did not leave a comment.

Tykisha Small 
Rating:
3.0

I was not used to the online check in but the uhaul rep helped me out. The van had mud in it and did not smell great. I don't think it was cleaned but I asked for a refund on the cleaning since I didn't mess it up.

Lana Huggins 
Rating:
3.0

The physical site is in not in good shape.

Harold Zuniga 
Rating:
5.0

Can was new, full of gas, and clean. 10/10 rental experience

Chris Luman 
Rating:
5.0

Customer did not leave a comment.

Oscar Angeles 
Rating:
2.0

NO ONE AT THIS LOCATION, No response from person owning or operating this location. issues with the app which didn’t allow me to unlock the keys for the truck that I rented. I spent nearly 30 minutes trying to check in before I ended up having to call customer service and waiting 45 minutes in order to make a new reservation and then was able to access the keys. when I return the vehicle I then have to do the all the work they are too lazy to do and complete another annoying return process on a slow app that took me an additional 20min. A job the person owning this location or employee operating it should be doing. I am not a U-Haul employee and I can’t stand this type of too cheap to care about your customer mentality.

Cory Yilmaz 
Rating:
2.0

More lights, I did not feel safe here at night. Very dark and could not see where to get the key.

HALEY HAWKINS 
Rating:
1.0

The truck has a serious suspension's problem, the driver's front wheels was shaking a lot, I was afraid that was going to fall off. The tailgate handles are all rusty, even the gasoline tank is all rusty. I found this truck old and too dangerous to drive and operate. This location does not have anyone to assist you with the pickup and return process. It was the worse experience with U-Haul I ever had. The app is too slow and most of the times does not upload the pictures. I wasted almost 30 minutes to pick up and almost 30 minutes to return the truck. I don't work for U-Haul, it's not my job to take pictures and try to upload them so many times, it's not my job to provide so much information about the truck, like it was requested, especially when the app does not work properly. I will avoid using this location, even if I have to drive far away to use a location with a real person.

Nelson Simoes 
Rating:
3.0

The contract said there was 3/4 tank of fuel and the fuel gauge was a little above 1/2. I could not verify the mileage because of all the warnings on the dash. At drop off, I put in 2 gallons of gas and that left it with more full then at pickup. I drove the truck 24 miles according to my son’s car but the mileage on the truck said I drove 44 miles. I drove from the uhaul lot to Woodstock, then to Crabapple in Roswell and back to the lot. I think someone used the truck without updating the system because the fuel was wrong and I believe the mileage was also wrong. I should only be charged for 24 miles. William Lasseigne

WILLIAM LASSEIGNE 
Rating:
3.0

A little bit confuse. Half of the trucks were in one side of the road in one abandoned place and others parked on a gas station. Didn’t know were to go.

Alisson Osvaldt 
Rating:
2.0

I did not feel safe here. Headlights on my truck were horrible. I joked with my son that it looked like someone taped a headlight into the grill.

Eric Miltner 
Rating:
4.0

Customer did not leave a comment.

Rammer Olmedillo 
Rating:
5.0

Customer did not leave a comment.

Kathleen Bemis 
Rating:
5.0

Customer did not leave a comment.

Neil Andrews 
Rating:
3.0

Customer did not leave a comment.

Emmanuel Anim-Danso 
Rating:
2.0

If not for the phone help, this rental would have been a complete disaster. We were pushed there from another location - as we were getting to the first place. No we didn't have your app and it took 45 minutes to get it, make it work, and then get the truck. And, the promised equipment was not loaded (a dolly). We went to three other UHaul locations as instructed and they didn't have one either. Thankfully that amount was credited. Your online pick up with an app is a disaster.

Andrew McGowan 
Rating:
5.0

Customer did not leave a comment.

DAVID READ 
Rating:
1.0

You charged me for gas that I already paid for please call me back at 770-355-2959 so we can discuss discrepancy

Robert Roper 
Rating:
1.0

This was the worse experience I have every incurred we lost hours work they ran us from one location to another neither had employees on site we kept getting the say request of drivers license etc. I will not be recommending this U-haul location to anyone . We had the same problem with the same vendor a few years ago. So I am done with this Rental company I will use Penske or Budget from now on

Brandon Fowler 
Rating:
1.0

Be avalilable at the location during open hours. Worst truck sharing experience

Premkiran Katinedi 
Rating:
3.0

Customer did not leave a comment.

Bryan Brabston 
Rating:
3.0

There was someone there who parked another 10’ rental as I pulled in, but disappeared as I wanted to speak with him in reference to the damaged dolly. Unfortunately, I was unable to convey my disappointment

John Burke 
Rating:
5.0

Everything was fantastic

Fernando Lopez 
Rating:
1.0

Customer did not leave a comment.

John Thomason 
Rating:
1.0

No one site staff. Building looked abandoned. Was not provided the equipment I paid to rent (dolly was missing). Customer service took too long and was not able to help at all, had to go to a different location to rent the equipment I needed and paid for but was not given.

Benjamin Pummer 
Rating:
5.0

Customer did not leave a comment.

John Drake 
Rating:
3.0

Customer did not leave a comment.

Nicholas Coker 
Rating:
2.0

Received an email that changed my pick up location. I had to pay for mileage because the new location was much farther than the location I selected.

Jacob Martin 
Rating:
2.0

U-Haul.com should send advance instructions on e-checkin and w-checkout. I wasted an hour in total before and after this rental because my phone web browser would not allow location services. As a result I spent time with the attendant and on the phone trying to figure out what should otherwise be a very simple, quick process. I will not recommend U-Haul as a result.

Nicholas Petrus 
Rating:
2.0

No on site personal. Only check in n my phone with 1 or 2 bar reception made it slow and painful

ROBERT GROSS 
Rating:
5.0

Liked the wireless and touch less pick up did have some hiccups on the return but all worked out so I’m pleased, I will use this service again!

Christopher Trice 
Rating:
5.0

Customer did not leave a comment.

FREDIS ASCENCIO RAMIREZ 
Rating:
5.0

Customer did not leave a comment.

ROBERT EAVES 
Rating:
3.0

I had requested additional materials that were not ready/available when I picked up my truck. We had to then find those things before we could start the move. Additionally, the website was down when it was time to return the truck.

Taylor Roberson 
Rating:
3.0

I never encountered staff

KEONNA FRANKLIN 
Rating:
5.0

Give dude some heat @ the location lol…

Monte Lester II 
Rating:
5.0

It would be nice if the truck had more than a quarter tank of gas at pick. We had to stop after picking up and get fuel. It was very cool that the counter person told us it had a quarter tank and to make sure we got fuel. Overall this experience was excellent. EZmissions was awesome and did a great job. It would just be more convenient for customers if there was more than a quarter tank of gas, but not a big deal. I would use EZmission again in the future.

SHAUN KNOPP 
Rating:
5.0

Customer did not leave a comment.

Brian Beal 
Rating:
5.0

Employee was great.

VERNON DAVIS 
Rating:
5.0

the corporate billing has the only issue and that was finally worked out after a couple of trips to the rental location

ROBERT PARKER 
Rating:
5.0

Customer did not leave a comment.

DANIEL DICKINSON 
Rating:
5.0

Customer did not leave a comment.

ROLAND PEACOCK 
Rating:
5.0

Service was great and prompt will recommend this location.

CONNIE TREJO 
Rating:
5.0

Customer did not leave a comment.

JOHN STRETCH 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER JOHNSON 
Rating:
5.0

Customer did not leave a comment.

KEVIN JACOBS 
Rating:
4.0

Customer did not leave a comment.

GUY YOUNG 
Rating:
5.0

Customer did not leave a comment.

Katheryne Kelly 
Rating:
5.0

Customer did not leave a comment.

LOGAN STANLEY 
Rating:
5.0

Customer did not leave a comment.

MICHELLE ACHONG 
Rating:
5.0

Customer did not leave a comment.

MUHAMMET ISIK 
Rating:
5.0

Customer did not leave a comment.

Abby Dixon 
Rating:
5.0

Customer did not leave a comment.

JOHNATHAN MARTIN 
Rating:
3.0

If you're going to be closed before a holiday...let customers know!!

ANTHONY JONES 
Rating:
5.0

Customer did not leave a comment.

Virginia Bateman 
Rating:
3.0

I scheduled to pick up my trailer at your Sandy Springs location. I received an email stating it was there and ready for me. I called to verify this and the agent was condescending and said the trailer was yet to be assigned. I explained the email I received and she said well then they must have it. Upon arriving to pick up the trailer they in fact did not have it. This was a terrible experience on a day I didn’t have time to spare. What a very unprofessional service uhaul provides.

ROBERT CHAPIN 
Rating:
1.0

The young man working the front desk with tattoos is as SHADY as a Six Dollar bill. He wanted to do under the table deals. I do not do under the table deals or in other words to cut corners to save a dollar. The truck was not clean, he talked bad about the owners across the street who were of India culture but were more ethical than he and the owner, I will NOT do business with this location and will give a bad bad review to detour people from doing business with that location!

MARICE JACKSON 
Rating:
5.0

The cab was not cleaned. There were empty soda cans, and boogers on the steering wheel and driver seat.

Elizabeth Harsdorff 
Rating:
5.0

I can't think of anything to change.

CHIQUITTA EPPINGER 
Rating:
5.0

Customer did not leave a comment.

ROBERT EAVES 
Rating:
5.0

Customer did not leave a comment.

ABHINAV GADIGAE 
Rating:
5.0

Very friendly and professional customer service!

THOMAS KRUPA 
Rating:
4.0

Customer did not leave a comment.

TAUNITA HIGHTOWER 
Rating:
5.0

Service is good

BARNABAS SIKAZWE 
Rating:
5.0

Customer did not leave a comment.

CHESTER RINKER 
Rating:
4.0

make sure the reserved utility dollies are available

ROEL LIEKENS 
Rating:
3.0

Customer did not leave a comment.

ALEXIS ROYALTY WATSON 
Rating:
5.0

Customer did not leave a comment.

BARBARA GROEL 
Rating:
5.0

The person working Sunday was excellent.

BRYAN SOUTHARD 
Rating:
3.0

The employees working at the location could be friendlier and act more willing to be helpful

peter HUSSEY 
Rating:
1.0

The pickup of the trailer was fine, the drop off is where there was an issue. I was asked to back the trailer into a very tight area, I was also backing the trailer into the sun and could not see a thing in my mirrors nor the backup camera. Justin was not helpful while trying to compete his trailer location request. He asked if he could drive my vehicle and I declined, and he became agitated. He then began insults including but not limited to “that’s some F@$&?! Up driving”. After that I pulled the trailer into their drop off zone and removed the trailer from the truck myself. I then approached Justin and asked if he needed anything else from me, He informed me my receipt had been emailed to me. I then let him know that the insults were not appreciated, and his response was “ I don’t give a F$@&, get out of here”. This was very unprofessional, and again is not appreciated. I would like to be contacted by someone.

Brad Turner 
Rating:
1.0

The guy behind the counter was oddly rude. Stayed on his cell phone while I was at the counter, didn’t look up at all. Gas gauge on paper stated there was a 1/4 of gas in the truck, after driving approx 3 miles, the gauge was on empty!; this is all on video. The truck LITERALLY felt like it was going to fall apart while driving it, battery light STAYED on, the ignition barely turned over and you had to continually crank for the truck to start. The steering is EXTREMELY loose!!! After putting enough gas in the truck to drive it; I did not refill it to a 1:4 tank because it was on empty after driving it 3 miles, but it was returned with MORE gas than what was initially in the tank; the rude guy behind the counter told me I needed to call Uhaul to get any money back and of course the moment I realized the tank was on the red line, I called Uhaul to complain and they told me the opposite to complain to the pickup location. Of course I have the interaction with the guy, who sat behind the counter, on video too.

ZOE CSIK 
Rating:
4.0

Customer did not leave a comment.

STEPHEN BLACK 
Rating:
4.0

Customer did not leave a comment.

Jose Cazares 
Rating:
3.0

Why do you have a reservation policy that allows locations to give your truck away? I had to push my pick up time from 9am to 11am but was told the truck would have to be given to the person coming in at 10am. We both had reservations, but the location didn't have enough trucks, so the agent was going to give it to the first one to come in. I said I would pre-pay online to hold it but was told that wouldn't guarantee it would be there. I had to make a special trip over there to make sure my truck wasn't given away, which messed up my day, and I guess the 10am person wasn't going to get a truck. That is TERRIBLE customer service.

JULIE POVOLNY 
Rating:
4.0

The trailer I reserved was not there since a previous renter had not returned it.

Durwood Snead 
Rating:
5.0

Great staff at the Roswell location Thanks

DENNIS MILLS 
Rating:
5.0

Customer did not leave a comment.

BERIA JEANTOUSSAINT 
Rating:
5.0

Customer did not leave a comment.

ALBERT SUMAN 
Rating:
5.0

Customer did not leave a comment.

George Nuse 
Rating:
5.0

Customer did not leave a comment.

MICHAEL LANGAN 
Rating:
5.0

Customer did not leave a comment.

EDDAISHA FINCH 
Rating:
5.0

Excellent service. Chris was very pleasant and professional and will definitely recommend this location.

Kiundra Coleman 
Rating:
5.0

Justin is great, customer service above and beyond.

Carla Anderson 
Rating:
3.0

Brake lights were not working on trailer and there was a huge dent in the left side fender that wasn’t shown on the initial inspection photos.

DAVID HARP 
Rating:
5.0

Great customer service

WAYNE JONES 
Rating:
5.0

Customer did not leave a comment.

DENA RUTLEDGE 
Rating:
4.0

Customer did not leave a comment.

KEVIN JENNINGS 
Rating:
4.0

Customer did not leave a comment.

Jordan Sanchez 
Rating:
5.0

Excellent customer service

THOMAS WEATHERS 
No reviews have been submitted for this location.

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