Truck engine was not in the best shape but it got the job done thanks!!
MATASHA B.
Customer Reviews for EZ Wheelz
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thanks for an easy check in
Andrew B.Nothing - shout out to the guys at EZ Wheels! The truck we were supposed to pick up had been returned rear ended and was not available. They gave us an alternative that worked just as well. The U-Haul system was down and they were having to do everything manually. All while dealing with a very unreasonable women and handling the situation appropriately. Would definitely book with them again!
DEBRA M.Everything was outstanding!
Julie W.After confirming my pickup army requested location the pickup was changed three times within 24 hours. Very inconvenient for me.
Edward A.I rent Uhaul often and this is absolutely the best spot in town!
LINDA B.Nothing, the receptionist was very informative and professional thanks guys
CELENA W.Very kind and helpful staff! Made moving-day a breeze
SARA C.I had to pick up at a remote location when there is a large facility much closer to me. The pickup through the app took over 45 minutes. I paid in advance for two dozen blankets and there were none there. The drop off location was hard to find as it was behind another business and had no visible signage, causing me to exceed the mileage allowance trying to find it. I should be refunded at least the mileage and blanket charges.
Ray S.The young lady that I rented from was very sweet an professional,made the whole process very simple,I will highly recommend the Greison trail rental office.
LINDA D.The associate made the experience great. He went above and beyond with his service. I absolutely appreciated him. The bed of the truck was dirty but that was from the day before whomever worked that night. I picked up the truck early the next day and the associate cleaned it for me.
Triunna W.We were originally supposed to pick up at Fair rd. They were very rude there. I called and had a few questions, guy barely wanted to give me the time of day, then my son in law went to pick up the truck, which the location had changed, very rude again. The people at Grieson trail were very friendly and accommodating. Would use Grieson trail again.
Deborah D.N/A
DELORESE M.They changed our pickup location last minute and all they offered for the inconvenience and extra time it took us was free miles to cover the extra distance to our original pickup location. A lot of the furniture pads were damp and moldy and one bag was even visibly wet. Terrible experience makes me wish I hadn't booked with Uhaul in the first place, but by time they changed my reservation other places were out of trucks.
Sarah T.It was closed when we got in Saturday evening . I've been here before and they are very helpful
NICHOLE H.The man in the office was amazing. Extremely helpful and knowledgeable! We will tell others to use this location going forward
MATTHEW P.No pets in truck and don't penalize folks for lack of equipment at requested locations.
Daniel M.The parking lot needs more gravel as it is very muddy. Also I did not receive the add on equipment I needed and paid for.
Givens W.I was charged for 3 days but I only had the truck and equipment for 6 hours. The employee at the location remembers it being returned as well. I have been waiting for the manager to call me but he put me off on the field manager. I have not heard from the field manager either and it's been almost 2 weeks.
MELISSA M.I like the ease of renting a truck at this location. The check-out and check-in process were ideal for the pandemic era we are in. I would use this location again.
ROOSEVELT R.Nothing really the young lady at the desk do a good job of making sure all went well.
ALI R.This location was great . The experience itself with uhaul was terrible- I was sent 30 miles away to pick up a truck that had been rented that day knowing I was on my way . uhaul compensated my 4 hours of time and $15 in fuel to drive back and forth for NOTHING with a $50 reservation credit . My time in the eyes of uhaul was worth $7 per hour Promise that this word gets out from me to use anyone but UHAUL
Brian M.One of two bags ( 6pads) were damp and not suitable for furniture. Otherwise there were no issues.
Frederick E.Great customer service!
JASON J.The truck was clean, however the air conditioning system needs to be repaired ASAP. The a/c was producing cold air, but there was no cool air emanating from the dash vents! The only cool air was blowing out of the windshield vents ONLY! Could not get comfortable with the 92 degree temperature!
THOMAS G.Rented 4 trucks for my move. They made sure that all 4 were ready, clean and stocked with everything I needed/ordered for my move! Awesome location.
JASON J.This location makes drop off so easy. My wife had to return the equipment and had concerns about maneuvering around the lot. The young lady came right out and took over everything for my wife. Great customer service!
Jason J.The only problem was the AC on the truck would blow out but not real cool. Told the agent and she said they would take care of it. Overall 5 stars.
MICHAEL W.Awesome as always!!
jason J.This is a great place! I will not use any other location in Newnan except this one. Exceptional service and care. Keep up the good work!!
Jason J.I feel that everything was great
ANDREA S.The girl at ez wheels helped me with a piece to hook up my lights that I didn't have. Really appreciated her problem solving on that. Plus she sold something to me in order to help me on my way.
MORGAN E.The location given to me to pick up was not the location I originally picked.
HELEN W.Get more people like Jason!!! Outstanding customer service!
MANDI J.Absolutely appalling experience. When I arrived to pick up the 20 ft van that I had reserved, I was informed that it was not available and that UHual had cancelled my reservation. After some discussion I was able to get a 15 ft van as a replacement. Problems continued from there. It took almost one and a half hours to complete the rental. I received no discount or savings for my lost time and Uhaul problems. Next time I will look to Budget or Penske first.
NICHOLAS R.Very efficient and professional.
BILLY J.i noticed you charge me $29,75 for gasoline and something else i returned the truck with the gas that was in it from the beginning i wont be renting from you again.
CHRISTINE J.Was given a fuel surcharge of 2 gallons and it wasn't warranted. I saw where the gauge was when I pulled out and before I hit back stopped and filled up to where the gauge was when I got in, but still got charged for 2 gallons anyway. Not cool
William S.Don't lie to customers about the truck ‘just coming out of ‘The shop'. While it may work in some customers, it make you a liar! Truck pulled right, the steering wheel was off center. The rear tires were already well into the ‘wear tabs'. The ac did not work properly
BRIAN M.Great experience!
LAWRENCE S.Jason was awesome. Extremely helpful and friendly. Excellent customer service! Give him a raise!
Randy C.The owner was very cordial and helpful. Would highly recommend them.
JULIA E.Last minute one way rental as I needed to bring my reservation forward by a day. No where was helpful at all but this place. Gentleman even called me once it arrived to tell me he was cleaning it real quick so I could get on the road sooner for my 8 hour drive. Extremely helpful, polite and would certainly recommend.
Greg F.Wow! What an amazing experience! Jason was absolutely helpful in returning our equipment. He was able to change our return location to the most convenient location due to a hiccup on my end. He was able to make this such a smooth process. He was fast, welcoming, and friendly! Thank you again for all your help!
TANYA S.Absolutely amazing! Jason was such a huge help in getting our rental equipment returned. He was able to rearrange our return drop-off due to a hiccup on my end. He really made our move from across the country such a smooth process! Thank you again for all your time and help with this!
TANYA S.Change agent for Uhaul.
holy F.The store was closed and I had to return the truck using the App
ALFREDO G.Location was closed when i dropped off truck
KOKETA C.Great Customer Service! It is always a pleasure to go to this location!!
jason J.The gas was much lower than marked - I took a picture showing Jess than 1/2 tank - red mud in interior - windshield covered in bird snd bug yuck - did not go over the truck with me
Penny H.EZ Wheelz has some of the best customer service that I have experienced in a long time, Super friendly and helpful! I would definitely recommend to anyone looking for Uhaul rentals.
Dale R J.Great Customer Service and very helpful location!
JASON J.Current personnel provided very satisfactory service.
HARRY M.Having rented from Uhaul, a number of time, I expected, a good attitude from the staff, they would be knowledgeable, experienced, and capable of answering questions respectively. All my expectations were met or exceeded, at the location I picked up & returned your truck. Not being a mechanic, I'm commenting as a customer, upon breaking it seemed the brake pedal needed to be pressed to the floor. jack weiman
Jack W.Friendly customer service but it was hard to get in and out. Very small parking space for uhaul. For that reason I will only use that location if I have to in the future.
Jessica C.Customer Services Agent was very friendly, personable, and helpful.
BRANDY H.Staff was very helpful with selecting appropriate sized vehicle for my purposes. I will definitely use them in the future.
Elayn T.Great customer service. No improvement needed.
william C.This is a very small operation with very little equipment. the site is tiny and all the trucks/trailers are down a narrow hill in a small lot as i said. that said, the man on the phone was very friendly and helpful to aid my return and after a small snafu relating to $20 charge for return on Sunday (during closed hours), everything was rectified but took 3 days of emailing back-forth to get it settled. i would recommend for drop off but stick to larger sites for actual rentals
william B.None at this time
lee M.