Customer Reviews for EZ Store N Lock
(U-Haul Neighborhood Dealer)

109 reviews

3829 Dallas High Shoals Hwy   Dallas, NC 28034

(704) 922-4338

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/23/2021 - 12/25/2021: Closed

Services at this Location:

Contact Us

(704) 922-4338

3829 Dallas High Shoals Hwy
Dallas, NC 28034

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/23/2021 - 12/25/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Emily R. 
Rating:
5.0

Very easy return process

ARTHUR C. 
Rating:
4.0

Fast and easy.people where friendly and knowledgeable

ROBERT R. 
Rating:
5.0

Very nice people and very helpful

CHRISTOPHER G. 
Rating:
4.0

Customer did not leave a comment.

Chaka H. 
Rating:
5.0

The drop off was easy to find. The folks were very friendly and made the drop off process simple.

diane F. 
Rating:
3.0

Customer did not leave a comment.

Mark T. 
Rating:
5.0

Loved to contactless rentall process

Todd C. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

TABITHA M. 
Rating:
5.0

Customer did not leave a comment.

LOUIE D. 
Rating:
5.0

Customer did not leave a comment.

Ann D. 
Rating:
3.0

We made our reservation a month and a half before to pick up the trailer in Gastonia which was 3 miles away. The day before we were contacted and told we had to go 2 towns away to pick it up in Dallas nc and instead of a 7AM pick up it changed to 9 AM pick up. This put us way behind .

Richard K. 
Rating:
5.0

Nothing that I know of..

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Sarah G. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS R. 
Rating:
5.0

Customer did not leave a comment.

Amanda D. 
Rating:
3.0

Customer did not leave a comment.

John O. 
Rating:
4.0

Customer did not leave a comment.

Leland D. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
4.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Brianna C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Keliko L. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
5.0

Lady in the office was very nice and very helpful. Great service! Highly recommended. Thank you.

debra L. 
Rating:
5.0

Only problem I had was the 26 ft truck I reserved was double booked. I had to settle for a 15 ft truck. Luckily there was one available for me to use. I was moving a few miles down the road and the other people were moving further so I agreed to take the smaller truck.

Micheal L. 
Rating:
5.0

Amazing sweet lady. The return was very smooth.

JAIME A. 
Rating:
5.0

Customer did not leave a comment.

Milanda T. 
Rating:
5.0

Customer did not leave a comment.

Huey M. 
Rating:
5.0

Customer did not leave a comment.

SHANE S. 
Rating:
2.0

The truck that was reserved wasn't available. The location was changed. We arrived at the new location and again were told that the truck was not available. The customer service rep was very kind and apologetic. She was able to rent us a MUCH larger truck for the same price but that caused issues with extra gas, ease of use for travel and for loading. We will think twice in the future before using uhaul Again.

Robbie W. 
Rating:
4.0

Make sure to check all equipment for electrical issues, I got the same model rental not once but twice and both time the running lights had issues. The first time one of the lights wassnt secure so it was flickering and the second time the running light didnt come on at all so I had to drive for 3 hours with the flashers one just to make the trailer visible for other drivers safety. Fix it uhaul, fix it!!!!! Also add a lift to the tongue of the trailers, those things are heavy as hell to pick up on and off hitches and off the ground.

Damien C. 
Rating:
5.0

Customer did not leave a comment.

Maquan W. 
Rating:
4.0

Everything was great, the customer service was excellent. We had an emergency and she helped us Tremendously. I believe her name was Casey. She was great. Thank you

Alfred S. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
3.0

Spoke with lady about problem not seeing the computer form to return until I had already took truck and put keys in slit at drop off point. She was going to have supervisor call me but never had a call come to me

Ronnie D. 
Rating:
3.0

I purchased furniture blankets and when we got home and open the truck probably had ten or more blankets just thrown around everywhere. Looks like they may have reimbursed my five dollars by their message attachment but I haven't seen clear my bank. Your taking a chance. Oh yes, NO TIE DOWN S as it days on the back of the truck we had. We furnished our own ropes. Shameful ??

judy J. 
Rating:
5.0

Maybe have written descriptions regarding when and not when to use the tow/haul setting.

Jason D. 
Rating:
3.0

Customer did not leave a comment.

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Clyde Y. 
Rating:
1.0

I was overcharged ($100+) and I was told I would be contacted by a district manager to rectify the situation. I haven't been contacted, no refund. As a business owner, is something goes wrong that is not the customers fault, you should rectify it as soon as possible. This location should not have 24/7, it's in the boonies, hard to get a signal to check a truck in. I couldn't. I did the next best thing, called customer service so they can leave a note for the U-Haul dealer that I had returned the truck. That didn't help, still got overcharged.

Stephon M. 
Rating:
2.0

I wanted to rent an auto transport in addition to the truck and there was one there but couldn't because this location only has one lady working there and she informed me that she couldn't lift the auto transport to connect it to the truck so I was inconvenienced by having to pick the truck up at this location and the auto transport at another location where there were more staff and someone who could connect it. Better staffing and training is needed at these smaller satellite sites.

crystal T. 
Rating:
3.0

Customer did not leave a comment.

Rianna W. 
Rating:
5.0

Customer did not leave a comment.

Lynn K. 
Rating:
4.0

Customer did not leave a comment.

THOMAS B. 
Rating:
4.0

Customer did not leave a comment.

cindy C. 
Rating:
4.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

No one there

Steve W. 
Rating:
4.0

Customer did not leave a comment.

Joel H. 
Rating:
5.0

Customer did not leave a comment.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Samuel R. 
Rating:
5.0

Your U-Haul Associates for very kind. I did however ask what size U-Haul I needed. I'm thankful that the only size you had was a 29 foot U-Haul. It set all my things perfectly. But when I asked your Associates on the site what size building I needed for a two bedroom apartment they told me that a 12 by 12 building would fit snug that would fit everything in it. However, it was a disaster.I told the Associates everything that I had in my apartment so they would have a good idea what size building and they said a 12 x 12. It didn't fit everything had to be crammed to the top into the end of the door to get most things in. This was on a Sat. They closed at 2:00. It was 4:00 when we realized all of my things were not going to fit I did try to call her to see if I could get another storage building but she didn't answer. My suggestion to them is that your Associates me training on 1 2 3 bedroom apartments or houses so that the next time something like this doesn't happen again. The other suggestion is during the summer time you need to open at 6 or 7 instead of 9am. I'm sure your customers would prefer to move as early as possible because of the Heat. It was tedious. HOT! I will be going there tomorrow to talk to them about this matter. Thank you. Ms. Reynolds

Diane R. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
4.0

Dropped off when facility was closed, they did call me as soon as they opened

kathy B. 
Rating:
5.0

You had a guy ther who was very helpful in hooking up the U-haul! Thanks for great service!!!

Rating:
5.0

Left the trailer at site , when they were closed, very easy to drop off, and I did get a return call from the NC site, telling me where to place the trailer

kathy B. 
Rating:
5.0

Customer did not leave a comment.

Tim L. 
Rating:
5.0

Nothing the process to drop the truck was great !!

CLAUDIA R. 
Rating:
5.0

Great service from pick up and drop off locations

KARYN O. 
Rating:
1.0

Someone needs to no what size vehicle the trailer will haul

greg G. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah D. 
Rating:
1.0

I was told I would be able to return the uhaul to one near me and spent 2 hours speaking to different people trying to figure out how to do so, only to find out it was not possible. It made me late returning it because I had to drive an additional 27 miles back and in turn caused me to go over the miles I rented it for and charged me an additional day. I now have a promissory note for $95.79 which is absolutely ridiculous after the run around I was put through.

Tamara H. 
Rating:
5.0

This location came through when Uhal scheduled me to pick up a truck at another location that didn't even have trucks. Very professional and friendly. Will do business here again.

serita S. 
Rating:
3.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

chua Q. 
Rating:
5.0

Customer did not leave a comment.

WALTER G. 
Rating:
4.0

All went well

Darrell D. 
Rating:
5.0

Customer did not leave a comment.

Lynn N. 
Rating:
3.0

The battery died after traveling less than one mile. This put my move back by 2 hours which made me have to continue moving in the dark. I should have asked for a refund or discount.

Tia R. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Pam S. 
Rating:
3.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
3.0

If you need assistance with attaching the trailers they don't have anyone who is able to. We had difficulty attaching the trailer to the truck and had to go back home to bring help with us

Jerry L. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

cheryl H. 
Rating:
5.0

Great experience.

dana L. 
Rating:
4.0

Customer did not leave a comment.

samuel H. 
Rating:
5.0

Very convenient

Ronald S. 
Rating:
5.0

Customer did not leave a comment.

JAMES I. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
5.0

Great Customer Service

richard R. 
Rating:
2.0

They quoted me for $54 and when I got there it was really $75, they should have said that's the amount I need to bring. Very unhappy

CHASE J. 
Rating:
5.0

Customer did not leave a comment.

Sally G. 
Rating:
5.0

Customer did not leave a comment.

DANNY R. 
Rating:
5.0

They were most accommodating - and it was such a help having the truck located at my storage building. I was very impressed

ANNETTE C. 
Rating:
5.0

Customer did not leave a comment.

walter S. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
4.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
1.0

Location was small and small parking lot for a 20' truck. No one was their and their drop box was broke. I had no choice but to leave key. Charged $25 for cleaning and cheged $12 for milage. We made sure everything was clean when we returned and because our 26' truck was canceld and I had to use a 20' truck the day before the move I was told I would get extra miles. I had to borrow a trailer from a friend to complete the move and the time to get it I had to pay my movers extra for the time. I talked to Uhaul and someone was suppose to call me and they did not. I will never use Uhaul again because of these charges and I will dispute them on my credit card. I will only have bad things to say for this disaster. Small claims my be in the future for costing more in my move and additional charges that were incured. I have 6 people that saw the condition of the supplies that were returned.

Robert S. 
Rating:
5.0

reminded me of the ole U Haul stores, nice people and good service

Johnathan D. 
Rating:
5.0

They were closed before drop off time so I dropped the trailer off around the back.

ROBERT S. 
Rating:
1.0

This was the worst experience every with U haul. I had to travel a 1/2 from my home to pick up truck and trailer, return to my home only to load truck and go back within the same direction I came from. It took over two hours to get equipment, because Rep was not able to get information in correctly, and was trying to give us the wrong tow trailer. I had place a call to the district office, only to spend another 45 min getting the discount Chris agree to the day before. Customer service by phone was rude, never answers the phones (THANK YOU FOR CALLING UHAUL MICHELLE SPEAKING HOW MAY I HELP YOU? Instead what I got was just hello no name, no company name. I had to ask was I calling Uhaul and this was on every call placed. You for call uhaul Michelle speaking would, and this would have been the proper way to do so. I have work in customer service for over 20 years and this was about the worst I have every dealt with. When I was done and said I though I should have been pain for the day.

MICHELLE C. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
3.0

I had to travel over 60 miles round trip to pick up my auto transport with the U-haul truck and then got charged a mileage overage fee because my trip alone was over 460 miles. Very frustrating when I reserved equipment at one location and had to go to two different locations that were almost 40 miles apart.

John A. 
Rating:
5.0

Customer did not leave a comment.

ANN M. 
Rating:
3.0

Paper work process too long - same information could have been handled in much more customer friendly and efficient manner

PARKER N. 
Rating:
5.0

Customer did not leave a comment.

WEIMER G. 
Rating:
4.0

If a truck is reserved in advance then all supplies that were reserved should be available at the picup location.

anne S. 
No reviews have been submitted for this location.

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