Comentarios del cliente para EZ Store N Lock

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de EZ Store N Lock

Grado total:

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Ronnie D. en

Grado:

Spoke with lady about problem not seeing the computer form to return until I had already took truck and put keys in slit at drop off point. She was going to have supervisor call me but never had a call come to me

judy J. en

Grado:

I purchased furniture blankets and when we got home and open the truck probably had ten or more blankets just thrown around everywhere. Looks like they may have reimbursed my five dollars by their message attachment but I haven’t seen clear my bank. Your taking a chance. Oh yes, NO TIE DOWN S as it days on the back of the truck we had. We furnished our own ropes. Shameful ??

Jason D. en

Grado:

Maybe have written descriptions regarding when and not when to use the tow/haul setting.

Samantha B. en

Grado:

El cliente no dejó un comentario.

Clyde Y. en

Grado:

El cliente no dejó un comentario.

Stephon M. en

Grado:

I was overcharged ($100+) and I was told I would be contacted by a district manager to rectify the situation. I haven’t been contacted, no refund. As a business owner, is something goes wrong that is not the customers fault, you should rectify it as soon as possible. This location should not have 24/7, it’s in the boonies, hard to get a signal to check a truck in. I couldn’t. I did the next best thing, called customer service so they can leave a note for the U-Haul dealer that I had returned the truck. That didn’t help, still got overcharged.

crystal T. en

Grado:

I wanted to rent an auto transport in addition to the truck and there was one there but couldn’t because this location only has one lady working there and she informed me that she couldn’t lift the auto transport to connect it to the truck so I was inconvenienced by having to pick the truck up at this location and the auto transport at another location where there were more staff and someone who could connect it. Better staffing and training is needed at these smaller satellite sites.

Rianna W. en

Grado:

El cliente no dejó un comentario.

Lynn K. en

Grado:

El cliente no dejó un comentario.

THOMAS B. en

Grado:

El cliente no dejó un comentario.

cindy C. en

Grado:

El cliente no dejó un comentario.

Michael P. en

Grado:

El cliente no dejó un comentario.

Steve W. en

Grado:

No one there

Joel H. en

Grado:

El cliente no dejó un comentario.

DAVID D. en

Grado:

El cliente no dejó un comentario.

Samuel R. en

Grado:

El cliente no dejó un comentario.

Diane R. en

Grado:

Your U-Haul Associates for very kind. I did however ask what size U-Haul I needed. I'm thankful that the only size you had was a 29 foot U-Haul. It set all my things perfectly. But when I asked your Associates on the site what size building I needed for a two bedroom apartment they told me that a 12 by 12 building would fit snug that would fit everything in it. However, it was a disaster.I told the Associates everything that I had in my apartment so they would have a good idea what size building and they said a 12 x 12. It didn't fit everything had to be crammed to the top into the end of the door to get most things in. This was on a Sat. They closed at 2:00. It was 4:00 when we realized all of my things were not going to fit I did try to call her to see if I could get another storage building but she didn't answer. My suggestion to them is that your Associates me training on 1 2 3 bedroom apartments or houses so that the next time something like this doesn't happen again. The other suggestion is during the summer time you need to open at 6 or 7 instead of 9am. I'm sure your customers would prefer to move as early as possible because of the Heat. It was tedious. HOT! I will be going there tomorrow to talk to them about this matter. Thank you. Ms. Reynolds

Jeff H. en

Grado:

El cliente no dejó un comentario.

kathy B. en

Grado:

Dropped off when facility was closed, they did call me as soon as they opened

en

Grado:

You had a guy ther who was very helpful in hooking up the U-haul! Thanks for great service!!!

kathy B. en

Grado:

Left the trailer at site , when they were closed, very easy to drop off, and I did get a return call from the NC site, telling me where to place the trailer

Tim L. en

Grado:

El cliente no dejó un comentario.

CLAUDIA R. en

Grado:

Nothing the process to drop the truck was great !!

KARYN O. en

Grado:

Great service from pick up and drop off locations

greg G. en

Grado:

Someone needs to no what size vehicle the trailer will haul