The app needs to be more user friendly and I had a hard time retrieving the key to the vehicle. GraciasTyler S.
Customer Reviews for EZ Stor Rentals
(Distribuidor de U-Haul del vecindario)
New Philadelphia, OH 44663
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Awesome place to get your moving equipment needs from. The staff is super helpful and friendly. Would go back (even if I don't want to move again for awhile!).Owen M.
El cliente no dejó un comentario.Bruce C.
El cliente no dejó un comentario.Marcus M.
El cliente no dejó un comentario.SHARON W.
They keep trying to charge me after I done paid my bill off. Paper work says 0 balance. But still trying to charge me. That's not good business.Timothy H.
El cliente no dejó un comentario.Kurt B.
El cliente no dejó un comentario.Heath S.
El cliente no dejó un comentario.CARLOS P.
Very good experience. Sales person was very friendly and helpful. Very efficient,as well. Right in,right out. Thank New PhillySteven H.
I the person I worked with was supper. She was professional, accommodating under COVID, answered my questions. Very accommodatingDonna H.
El cliente no dejó un comentario.Edward D.
the tires were empty And I have to fixedCamille R.
El cliente no dejó un comentario.CHELSEA M.
Overall the experience went well. I was a bit annoyed that I could not get into my Uhaul because it was in a snow drift. I had to dig a path for myself so that I could access the drivers side door. Other than that I was pleased with everything.Nathan P.
They where great alsoWILLIAM H.
El cliente no dejó un comentario.Gregory M.
TRUCK NEED MAINTIENCE.Thomas B.
El cliente no dejó un comentario.Daniel S.
I have use this location for multiple moves for multiple family members. Always friendly & trucks that get the job done!Pamela G.
Even though I stated that the 10ft truck that I had rented was clean, it wasn't as clean as it could have been. I still needed to sweep out some dirt and debris that should have been cleared before I rented the vehicle. But, the amount of dirt and debris was not too great. It's just that it could have been and should have been cleaner than it was when I rented it.Wayne E.
I wasn't sure if it was okay to park my vehicle there, or where was the best spot to. Maybe some directions for people that don't have someone to drop them off?Brittney M.
El cliente no dejó un comentario.William N.
El cliente no dejó un comentario.JOSEPH P.
El cliente no dejó un comentario.JOSEPH P.
El cliente no dejó un comentario.Jean F.
The lady that we talked to was amazing. She worked with us to get us what we needed.JODI A.
El cliente no dejó un comentario.ryan B.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Sheri F.
El cliente no dejó un comentario.Jeffrey T.
Very helpful and friendly service!ronald G.
First trailer had issue, Employee searched,found and retrieved new trailer quickly. Great job thanks!Edward H.
CALLING UHAUL for help those is VERY POOR. I phoned several times as I couldn't get my lock to open and when I was not hung up on before being connected (13 times), the three times I spoke to someone, I was disconnected when they transferred me to someone else. You might want to look into this.Heidi J.
El cliente no dejó un comentario.ronald G.
Pick up location was great. Prepared, clean, friendly folks.Brennan S.
The lady that helped us was very helpful. I would recommend this uhaul to anyoneNicole V.
El cliente no dejó un comentario.Michael G.
El cliente no dejó un comentario.Michael B.
We rented a 6x12 very nice smooth easy to pull trailerMARK G.
El cliente no dejó un comentario.John H.
El cliente no dejó un comentario.Paula B.
Karri did a wonderful job at taking care of us and our needs! Will use again in the future ThanksJOHN F.
The original drop of is no longer in business and was not in business three or more weeks before I made my reservation I would have expected betterAlan W.
The ladies that took care of me were kind, and very friendly. I'd go back just to visit! They made me feel valued, welcomed, and important. It was a fantastic experience.Tommy M.
El cliente no dejó un comentario.Toby D.
Trailer lights did not work and kept blowing my fuse. I had to spend 3 hours out of my rental time to change my trailer fuse (hidden in the body molding) twice and finally exchange the trailer for one where the lights worked. A horrible experience.Robert R.
The personnel was very helpful, and very personable I would highly recommend this location to everybodykatherine A.
El cliente no dejó un comentario.GREG C.
El cliente no dejó un comentario.adam L.
Dealer, Steve, Dana and Carrie advised me on what size equipment I would need and booked it for me in advance of the needed date. It was ready when I went to get it and the projection of miles needed was right on. A terrific dealer.howard L.
El cliente no dejó un comentario.Richard A.
The rep at EZ Store Kerri could not have been any more helpful. She made the experience great.Carl N.
El cliente no dejó un comentario.esther D.
Very wonderful and polite people and uhaul was very clean nd very comfortable to drive.Jennifer M.
Left tail light was not mountedFrank L.
Clean equipment and professional assistantRita R.
El cliente no dejó un comentario.Mary H.
El cliente no dejó un comentario.Joy H.
Everything went well.DEBORAH D.
El cliente no dejó un comentario.john K.
Best place by far to rent a U-haul from!!!!Barry H.
El cliente no dejó un comentario.Anthony B.
Have Karri take me out to lunch ??Ronald W.
Very friendly Staff.William L.
El cliente no dejó un comentario.BENTON S.
El cliente no dejó un comentario.Sue E.
I was happy until time to pay!!!!...I was quoted 39.95 a day for truck 10.00 a day for dolly and I got your insurance for 14.00 a day...128.00...estimate contract I signed when picked up equipment was 165.00...day I returned equipment bill was 201.00!!!!!...never again!!!!!!Shelby G.
El cliente no dejó un comentario.nellie B.
El cliente no dejó un comentario.Kathy T.
The truck can leaked water, and the truck shook so bad going down the highway that it was hard to steer. It had more rattles than a baby toy factory. Am/fm radio only, no aux input. And a GAS engine in a 26' truck is ridiculous. Cost almost $1000 in gas on a 1200 mile trip. I did the same trip in a Penske truck with a Diesel engine and it only cost $500 in fuel. I will never rent another piece of equipment from U-Haul.Albert B.
The ladies at the site was really helpful. I was wanting a 5x8 enclosed and they didn't have one. So she called and found the closest one and I booked it. Then I started thinking maybe I better get a bigger one so I went back and she cancelled the one at the other location and rented me one that they had there that I wanted after all. So they was really great and friendly. And the trailer worked out good and pulled easy. And if I have any gripe it only had 3- D rings on the one side. None on the other side which I needed because I was hauling a motorcycle. I had to tie off in the wood railing on the other side. It worked but was nerving.ron G.
Was extremely pleased with their customer service and would highly recommend this U-haul center.Kathy H.
El cliente no dejó un comentario.Joseph L.
Not anything. Good place and people.Bruce R.
El cliente no dejó un comentario.brad C.
El cliente no dejó un comentario.tom W.
office receptionist very helpful, polite and informative.MARK G.
El cliente no dejó un comentario.Clark A.
El cliente no dejó un comentario.THOMAS F.
For one way moves id prefer a bluetooth radio and a diesel and at a minimum cruise control. The truck shook bad in the front end, from ohio to texas and it felt like i was being bucked off a horse the whole way. Ive rented recently from a different company and when asked for military rate I was given one during the booking. I was told Uhaul doesnt have a military pricing but your web site claims to. I had to call and talk to different people before transportation gave me a 20% discount but it still wasnt what Id received from a different renatl group. This truck made the trip but the trip wasnt as nice as it could have been.daniel M.
Nothing-experience could not have been more pleasant!Susan N.
We had an absolutely awful experience with UHaul. They changed our reservations twice, forcing us to drive further, and spend more money than we expected. The truck we picked up was pretty beat up, and the ramp was broken, making it essentially worthless. We specifically chose UHaul because of the lower ramps, but with it being broken we still had to lift every single piece in and out. Plus, with the ramp being busted, renting the furniture and utility dollies turned out to be a huge waste of money. I will never use UHaul again, and will advise friends and family not to use them either.Joshua W.
The inside of the 26 foot truck I had rented was rather muddy and dusty inside; I had to put numerous sheets and blankets down to keep my furniture out of the mud. The ramp on the truck took three grown men to pull out, and at the end of the day we could not get it all the way back in to lock fully. We got it in just enough for the latch on the door to fully engage. This definitely needs looked at!! This is the first time I have had these issues.BRYAN R.
El cliente no dejó un comentario.rose L.
The system with the card readers trying to process cards caused a delay in me getting my U-Haul Truck.Nicholas E.
Extraordinario servicio al clienteMandy B.
El cliente no dejó un comentario.Robert G.
very nice place to rent would use them againLisa H.
Great place.Michael P.
El cliente no dejó un comentario.Dave M.
El cliente no dejó un comentario.VIKKI O.
Everyone was very friendly . The whole process was quick and easyMICHAEL T.
Excellent customer service in arranging pickup and returnMIKE G.
U-Haul should not gouge customers so much for one-way rentals on trailers. It is no fun and potentially dangerous towing an empty trailer for long distances. It is also potentially damaging to the tow vehicle.Terry B.
Very nice lady that was at the customer service deskLINDA W.
My only complaint is there is a sticker on the speedometer just covering 65-70 range that says speed kills which is great and all, but since the speedlimit in some parts of ohios highway has been change recently to 70 from 65 it makes it difficult to see what speed I am actual driving. Just move it over a bitKatelyn S.
It took us a half hour to check in,although I had pre-registered, due to a slow computer program that I was told was due to UHaul. Also I did not ask for insurance and it was included on the bill and then I was told the computer wouldn't let it be removed.Janet G.
Very easy to work with. Had equipment ready to go. In and out in minutes.Steve Y.