Customer Reviews for EZ Smog Chino Valley
(U-Haul Neighborhood Dealer)

798 comentarios

14935 La Palma Dr   Chino, CA 91710
(Chino hills Parkway & Central Ave)

(909) 393-7451

Horarios de la ubicación

  • Lunes:
    9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Martes a miércoles:
    8 a. m. - 12 p. m. / 1 p. m. - 12 p. m.
  • Jueves y viernes:
    9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Sábado - domingo:
    8 a. m. - 12  p. m.

Servicios en esta ubicación:

Contáctanos

(909) 393-7451

14935 La Palma Dr
Chino, CA 91710
(Chino hills Parkway & Central Ave)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes:
    9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Martes a miércoles:
    8 a. m. - 12 p. m. / 1 p. m. - 12 p. m.
  • Jueves y viernes:
    9 a. m. - 12 p. m. / 1 p. m. - 4 p. m.
  • Sábado - domingo:
    8 a. m. - 12  p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Ignacio P. 
Clasificación:
4.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
5.0

Cleaner vehicles. Remove all items from previous renters.

Victoria D. 
Clasificación:
5.0

The staff working , were friendly and helpful. Will definitely rent from them again

Kim N. 
Clasificación:
3.0

I was sent to EZ Smog U-Haul location from the Ontario location and it took me 3 hours to get the vehicle. First, the location was already closed and the guy at the Ontario office didn't even tell me. He was all over the place... I had to use the app to get the vehicle. Second, I kept calling customer service because the app kept telling me they weren't able to get my location. Such a mess... I ended up getting the vehicle waaay after the time I expected to get the dam thing.

Magaly C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle V. 
Clasificación:
1.0

The staff present were very unhelpful. When I had issues checking in for a 10ft box that was listed as available, they told me there was nothing they could do to help me. I had to ask another customer on how to proceed to check in, and the customer was more helpful guiding me through the process. Staff continuously answered “I don't know” and when I asked to speak to a manager the person informed me, “He doesn't know either” and “We are learning all this” and refused to call a supervisor over. We spent more than an hour asking for help and guidance and the staff refused to assist.

Elmer L. 
Clasificación:
5.0

These guys are always great! Thanks again!

Michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C. 
Clasificación:
3.0

3 people ahead of me and only one person helping for uHaul was super slow. Need to speed up the process

Inderjeet H. 
Clasificación:
5.0

This survey doesnt ask about what you had to go through before hand. I reserved a truck through Havasu which the gentleman was excellent in helping us. We reserved this 2 weeks prior. On Friday 7/22 someone called us and confirmed a truck will be ready 7/23 8:00 am at Best Outdoor Power inland Rancho Cucamonga. When we walked in @ 8am the lady was on the phone regarding our 26 ft truck. she said it wasnt available it was downed for inspection.(new truck mind you) talked to Trevor got another story from him. The truck was brought in night before broken down. we were offered 2 10 ft trucks no good. them wait until noon maybe a 15 foot. or go to apple valley and maybe get a 26 ft there. no good. We were sent to Holt blvd ontario. By this time we were hopping mad. Thanks To craig bless his heart which by the way was the most helpful out of anyone weve delt with,, he was able to work things out for us. said to go back to Rancho and get our truck. about 1 mile up the road we get a call from TREVOR and HIS BOSS KEN (Not helpful whatsoever just lied to us 3 times) Told us no it wasnt available.So, I called Craig and told him what happened. He was determined to get us taken care of. So, We ended up picking up a truck in Chino (which they were very helpful) come to find out in the long run our original truck was given to someone whose truck broke down the night before. our truck was swiped out from underneath us. no call no warning just lies. we traved 265 miles 3 1/2 hr drive to pick up this truck so we can empty out our storage and bring it back home. we had a 3 hr delay with this fiasco and all we got was a 50.00 credit. NEXT TIME WE ARE GOING TO PENSKE OR HERTZ for which we found out is a common occurance with these certain people. DO NOT DEAL WITH BEST OUTDOR POWER INLAND, TREVOR , OR KEN. JUST GO TO PENSKE OR HERTZ instead or if you have to use uhaul go to Craig in Ontario, or Chino

Roger H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Tapan P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rene G. 
Clasificación:
5.0

Lisa was very helpful!

Julian E. 
Clasificación:
1.0

This pick up location was a JOKE!! HORRIBLE!! from start to FINISH! I would not recommend for you to use this location as a p/u and or drop off. Their C/S is UNACCEPTABLE! I should have taken a pic of the little sign they have @ the counter, which speaks volumes of their etiquette.

Rosala G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorenzo A. 
Clasificación:
5.0

The parking situation is literally impossible. There is no street parking available and the facility does not allow you to park on their lot while you rent the truck. Maybe provide a shuttle to the nearest street parking or make arrangements with a neighbor with a lot for some spaces for their uhaul customers. If it were not for the parking situation, everything was perfect.

Christian E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jackie T. 
Clasificación:
2.0

Be open during stated hours. Have vehicle with state amount of gasoline included.

Rondalae B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
1.0

Customer service is very bad. Employees very rude. Would not recommend this place at all.

Kenneth H. 
Clasificación:
5.0

The customer service representative who handled our rental was knowledgeable, courteous and fast. He explained everything well and had us out of there in minutes.

Valentine O. 
Clasificación:
5.0

Employee were very helpfull.

Hugh H. 
Clasificación:
3.0

I had a rear blow out 2 hours from the pick up place. The number on the visor for roadside help was almost worthless. I called it and it said 30 min wait, I waited 30 mins and the line hung up. My wife 20 hrs away got a hold of somone the reported it to get me help on the side of interstate 205 in Oregon. The company that came to help with the blown tire was great, He called to verify the problem and where I was.and how long till he got there.

Jeff W. 
Clasificación:
2.0

The website for the after hours drop off was not working. I had to wait several hours to complete the check out and it caused a delay with an extra fee.

Todd R. 
Clasificación:
1.0

El cliente no dejó un comentario.

Yulin W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaime P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andreas L. 
Clasificación:
5.0

El cliente no dejó un comentario.

tom M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dwayne E. 
Clasificación:
1.0

I was robbed and felt like i had to accept it cuz 150 for a full 24 hours when i was told a cheaper price then get a bill for way more thats robbery

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

Keep up the great work U-Haul🙏👍😀

Ryan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael A. 
Clasificación:
5.0

Staff was pleasant and confident. She asked how my trip went and prepared my final bill quickly and with a smile.

Rod A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bea G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabella K. 
Clasificación:
1.0

El cliente no dejó un comentario.

ANTONIO N. 
Clasificación:
5.0

i had a good experience. i was in and out in a short time. The counter person was courteous and helpful.

Eduardo L. 
Clasificación:
5.0

Location is great, the place could be a bit bigger but overall I'm happy with it

Michael M. 
Clasificación:
5.0

Great service online and in person

Anthony F. 
Clasificación:
5.0

Excellent customer service

Ana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanley E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
1.0

the girl at the front desk was terrible in explaining after hours.. she said if i would return truck after the cut off time i would be charge 20.00 i was charge an entire day..when i rushed the truck back same day.. i could have used it longer.. when i called office to talk to the young lady she was rude and dismissive and told me i should have read contract.. can someone please call me 909-782-9010.. i was a couple of hours late but to be charge two days its insane..

Sara R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ana B. 
Clasificación:
5.0

Extraordinario servicio al cliente

Connie A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kameron B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas E. 
Clasificación:
5.0

Do not send anyone to the Pomona store on 2190 N. Garey Ave. The manager didn't want to give me the price I got quoted the day before and wasn't helpful at all. Send everyone to the Chino store, Lisa is always great 

Mike Z. 
Clasificación:
5.0

Excellent customer service

Allan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LLOYD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jorge T. 
Clasificación:
5.0

Great people they do a great job easy in and out no hassles will continue to use for all my moving needs thanks

Allah H. 
Clasificación:
5.0

2 associates who helped me were completely outstanding, very pleasant and professional

MICHAEL H. 
Clasificación:
5.0

Easen of drop off. Possibly through texting only

Thomas I. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTONIO B. 
Clasificación:
5.0

Great service

Matthew J. 
Clasificación:
5.0

Great service 👍🏽

Iván G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Weiting W. 
Clasificación:
5.0

The young gentleman who assisted me provided outstanding customer service. He was friendly and helpful. He answered all my questions.

David B. 
Clasificación:
1.0

Customer service at this location has always been sub par. Employees don't care about anyone in the place and neither does the supervisors. Rude at the front desk and all the equipment is falling apart. Last time the I rented at this location the floor literally collapsed in the truck while moving a fridge across it. This time the gas had been siphoned from the truck while it was parked in front of their office and nobody seemed to care that we now had to pay EXTRA in gas because they couldn't leave their truck in a more secure location. Also the check engine light came on while driving the truck. Luckily we made it home but you rent a truck in hopes that it'll be well maintained and reliable. I have not felt that from the trucks at this location.

kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MILLER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric S. 
Clasificación:
2.0

This has a dirt drop off trailer area and the office is pretty primitive, but the personnel are very helpful and polite.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

Excellent customer service very friendly and helpful

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hilda O. 
Clasificación:
5.0

Very professional

JESUS O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex M. 
Clasificación:
5.0

This is a smog check location. I have used them for years. I have used them for Uhaul return twice this month. Quick and easy.

Gary M. 
Clasificación:
5.0

Quick n oaunkesdpainless

Antonio M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD H. 
Clasificación:
4.0

Can't think of any.

Dawn W. 
Clasificación:
5.0

Great service friendly people made our move very easy

Allah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron L. 
Clasificación:
5.0

Employees were quick and friendly.

Gary M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Curtis B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernardo P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Allen B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Zhijian Y. 
Clasificación:
1.0

Please contact me 6264853959

derek K. 
Clasificación:
5.0

All was good

NITIN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NITIN C. 
Clasificación:
2.0

Better service. I wasn't informed that the office closed at 12 or that there was a drop box for the keys. Luckily there was another customer that helped me.

Jose R. 
Clasificación:
5.0

El cliente no dejó un comentario.

dilma H. 
Clasificación:
5.0

Stacy provided excellent customer service on the phone and when I arrived a bit after closing. I will definitely be using this U-HAUL location in the near future. Thank you, Eunice Vines

eUNICE V. 
Clasificación:
5.0

Shout out to Lisa for making the process quick and easy!

Rajpal S. 
Clasificación:
2.0

The person checking me out did not tell me that my card would be charged for more and did not give me a print out of what the additional charges were. It was quite a surprise when I received my statement the other day.

Sabrina S. 
Clasificación:
5.0

Lisa and Brian were so helpfully warm and very professional

Ramsses F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan G. 
Clasificación:
5.0

The team at this location are very helpful and great. I will always use this spot from now on. Super friendly staff service with a smile.

Joseph F. 
Clasificación:
3.0

The trailer was pretty beat up, looked like tar stuck to the front and rusted wheels. Functioned ok. This one needs refurbed.

Donald L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arturo T. 
Clasificación:
1.0

Literally the worst customer service people ever. The lady is rude and treats people like crap. The trucks floor fell apart while moving a fridge across it. I will never rent from here again

Kevin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AYMAN I. 
Clasificación:
5.0

¡Gracias!

RODRIGO B. 
No se han enviado comentarios para esta ubicación.

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