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Ira J
Customer Reviews for Ez Shipping Print & Office
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
A little more 9nfostion for the Custer in a phamplet.would be great
Robert SNeed power steering fluid it was getting hard to turn and it has a exhaust linkage some where cause it run out
LAWRENCE GI did not choose this location, my reservation was switched. I did not choose self service. The location was closed and it was very hard getting someone to actually assist on the phone. Worst experience ever
Vidya LLock box to pickup keys was not very accessible. Space was extremely tight to access lock. It would be impossible for a disabled person to access key. Look was so very difficult to open. Electronic box linked to app would have been better. App was also a little cumbersome to use. The overal pick up for me wa about 40min Which is time that I could have spent on my move
ROHAN SMake sure renters don't think that they have to drive 50 miles in order to rent
ANNIE BEveryone and everything went very well. Might think about adding a loading ramp to your 10ft. Box trucks.
Lee SExcellent service! Will use again.
Tanya SYour team is simply perfect.
Donna BTransparency and clear instructions on after hour drop off/returns rules. Uhaul charged $25 for not filling out a return form online??
Darva SUhaul corporate forcing me to scan my license for an appliance dolly rental was a bit much. The franchisee was good though.
DANIEL DCustomer service was horrible. With uhaul owner.
tishea bVery friendly and helpful service.
Elizabeth CWe originally booked our truck through EZ shipping then we got a call from uhaul stating that location didnt have a truck so they transferred our reservation to compass self storage Fairburn Georgia. We arrived at Compass storage at 10am to pick up our truck and was told there was not one available. I was then told that I had to call and find another truck. I called EZshipping in Tyrone GA and lucky for us they did have a truck for us. So we were over an hour late starting our move do to trying to locate a truck that we already had a reservation for. Or so I thought we had a reservation for at Compass Storage. Thankfully the gentleman at EZ shipping was very nice and very helpful. Unfortunately the truck we got had ants in it. upon further inspection we found some half eaten chicken bones under the seat and more ants. We had to clean that mess up before we even started our moving process. I dont believe I should have been charged a cleaning fee on our rental considering we had to clean it before we could use it.
Sandra DThis whole process was so easy!! I called a month ahead to reserve a van specifically. They got in touch with me the week before to check in. The day of was super easy! I highly recommend the wonderful people at this location! Throughout the process, I think I spoke to a different person each time. They each knew exactly what was going on and answered questions before I could even think to ask them!!
Tracie SIt was perfect
Robin SAlways professional and pleasant.
Maureen GGreat customer service !!! Fast , easy and quick !
Carla WTo remind customers that when they return their rental, to return the key in the drop box.
Lolita GVery well run place
Damon CIt was a great experience. Great service!
Matthew JIt was nice doing the contactless pickup. The only issue I would say that could be improved in the future was the steps to pick up the truck. If it was simplified in an email before hand I would’ve known what to do when I got there. But it took me about 25 minutes to figure it out. Other than that I liked it. The staff was friendly and very helpful.
Natasha MMy time is valuable as to others and the amount of time and effort I spent trying to reserve this truck was ridiculous I had to call several times be transferred and hung up on several times it was extremely frustrating!!
SHAREKA NContinue with the excellent Customer Service that you provide
Walter SLet customer pay there full amount when they arrive & not wait 3 days to try to charge there card
Jakobe WGreat Staff ... Thank You Ladies 🙂🙂🙂
Salinda ACustomer service horrible Over charge Never use them ever again
Kerry GGreat customer service!!! They are all very helpful.
SYREETA CEverything was satisfactory
EVAN OBetter equipment More informative staff
Jada GN/A
jovannie SThe truck pulled to the right as I drove it. That required extra effort on my part to maintain my lane.
HERBERT HFix the app. We could not return using the app and it did not show the correct location of the vehicle with its gps.
Torrey TOutstanding customer service and complete delivery instructions on use and care. I love the atmosphere in the EZ Shipping office and I will rent again from them. They did not let me down
Nancy WThe truck bed still had some debri from earlier renter. The gas tank lid didn't fit properly so the warning light came on along with check engine light.
John FShe was very pleasant to work with at EZ shipping. Checking in the truck was super quick and easy.
Nicole MPickup was easy, counter person helpful.
DAVID HMake sure the truck u rent is the one you get. Plus price I was given for mileage was not what I was charged.
Lori CKeep doing what you guys are doing giving that wonderful welcome, and customer service
Lisa WCall me please my card wasé CHARGE TWICE TODAY. I NEED TO TALK TO CUSTERMOR SERVICE ASAP,,,,,
WILLIAM HThe vehicle that I utilized air conditioner worked but it didn’t blow out of the vents.
Mary HThe best experience at a U-Haul dealer ever!
Derwin HGreat customer service and friendly
Monica JThe mobile app is horrible and runs slow.
Onyeka NVery fast service and great location and workers! Great attitude and commitment
AHMAND BMake sure the website is free of glitches. It cancelled my reservation when I went to pick up the truck.
Aleq FCharges was placed on credit card of $45.00 extra that we were not expecting. We will never tent from this Tyrone Ga location again. Unhappy Customer
ROBERT BEverything went smooth. The lady who checked me in was knowledgeable and polite.
melanie lI would like a phone call from a manager in customer service for a refund. I’ve attempted calling and left a message about my rental experience. The location was great but I broke down on the side of the road on Saturday, august 28, 2021 and was left stranded for 10 hours before a tow truck was sent to come pick up my belongings. I would like to speak with someone from uhaul about this matter.
JUSTIN M